Onida / MIRC Electronics Complaints & Reviews

I bought a Onida LED TV where they have provided me a cheap quality. I have never encountered this issue on my LG and Samsung TV. The sound is not working and last month I called to the Onida customer care. The person from Onida came and changed the speaker with a charge of Rs.2500/-. This month again the sound is not working. Getting a huge money and giving us a cheap products is not fair.

We have purchased a semi automatic washing machine which is 7 months old and the dryer motor has failed, we registered complain to onida service center a month back, but there is no solution on it, only technician visited for first time, who informed us about the failure of motor

I got a TV 2 yrs back (Not under warranty).. For unusual reason it was not starting ..
Software of the TV got crash .. It was starting in Boot level .. and was asking to insert USB with Software update ..
I got the number of the Onida Service center .. he was like this model is old and company don't have the update & this cant can be repaired ..
That person even don't know the problem (Uneducated Technician & service center owner Both ), they were like you have to change the full Board, which will cost me 70% of the actual cost of TV .. Seriously ..

I am really upset with ONIDA, i am really upset with the services of ONIDA .. Feels like its is the last product from the Brand ONIDA ..

They cant even provide support for the products they manufacture / Sale ..

Do we have to purchase a new product every time we find a problem with the product .. Why are we going for Brand if they cant provide support !

CHEATERS !!

I purchased a Aircondition in 2020 and the same was presented for servicing. They took the indoor compartment on 01 March 2023 and till date not returned and not even attending my call. The complaint details are appended
MR BINULAL Your Call CO[protected] has been successfully registered. We will attend within 48 Hrs. ONIDA

I am so sorry that onida may have many 48 hrs, but for me it's one.

Many capable technicians are available in the local market and that gentleman think he is the only one.

Shame on ONIDA for accepting this type of stupids😡

Is any solution to return ny item or you will pay me the scrap value?

I purchased an AC ONIDA 1 Ton 5 Star Split Inverter AC - White (IR125ICY1) on 21st of December. for the same product installation I called so many times and after that on 26th of Jan my AC was installed, but after installation when the technician tries to run the AC then it was not working. Then he told me that there is a PCB issue in this unit. so PCB has to be replaced. Now today is the 10th March and there is no status of the PCB. from last month i called onida regularly and they daily told me that they will escalate the problem to Service Team. I bought a new AC and this is the pathetic service provided by onida.

If you are handling customers like this then it's very good to shut your worst business.

below is the attached pic of the newly installed Onida AC.

I purchased an AC ONIDA 1 Ton 5 Star Split Inverter AC - White (IR125ICY1) on 21st of December. for the same product installation I called so many times and after that on 26th of Jan my AC was installed, but after installation when the technician tries to run the AC then it was not working. Then he told me that there is a PCB issue in this unit. so PCB has to be replaced. Now today is the 10th March and there is no status of the PCB. from last month i called onida regularly and they daily told me that they will escalate the problem to Service Team. I bought a new AC and this is the pathetic service provided by onida.

If you are handling customers like this then it's very good to shut your worst business.

I have purchased this TV a year back there was issues with the Panel and they said its issues with the model and replaced. Now I am facing the same issue and contacted the customer service. They have taken 14 days till now and they are saying the request is not approved and waitign for approval. Contacted the customer care they do not have any clue what need to be done.

One of the bad customer service and i totally disappointed with Onida. Very Very bad customer service and support. I will not buy and recommend any of the onida products for buying.

I had bought a ONIDA washing machine on 29 Sep 2022. After few days it stopped working. Then after i had raised a complaint request on the 17th Nov 2022 with request/complaint id 2211T[protected]. Their technician came to inspect the washing machine and after inspecting the machine he told me that one part need to be replaced. Which will be replaced with in 4-5 days. Now its been around to 15 days but my issue yet not resolved. I chased to customer care several times on mail. Every time i get response " Sorry to inconvenience caused to you, we are working on it" from them.
This is absolutely pathetic and ridiculous. Now i am totally frustrated why i bought this company's product. Im compelled to say, Onida products should not be bought by others. When I called to the technician to know the matter, then i got to know, this is not only one incident actually the response from the company is extremely poor. Many of customers have pending theirs issue with more than 1 month of period.

Hello i have to bring notice for u that, i have purchased ONIDA 23L BLACK BEAUTY MICROWAVE OVEN in Flipkart website on October 2020 since i have used woven occasionally, now it was repaired, I'm giving complaint to Onida customer care since one month, daily I'm giving complaint but still now my complaint not resolved, it was in warranty period, pls help me, and take necessary action please

Hi sir, iam Shivaraj I have purchased a Onida fire tv at Bommanahalli Bangalore Girias showroom ..
The tv is hanged and facing issue, I have loss the bill, requesting you to provide the bill soft copy for the service,
I have approached the girias they said me mail and solve the querie.
Purchase date 10 Nov 2021 name shivaraj mobile no [protected] .
Tv details ONIDA
MODEL NO 43FIZ-R2
SERIAL NO 43FIZ-R2#21JO4#006195.
Thank you

I have raised the complaint of my washing machine at 27 Sept but they still no one visit to check my washing machine. I am called many time even they only make stories for visit today and tomorrow but still problem is same. Wrost customer experience by Onida .

I have purchased Onida 75 litre Aircooler in month of April 2022 after 2- 3 month o[censored]se water leakage started from water tray I complained on company website but no action taken from company end

My onida ac is under warranty. I had requested for technician visit in mid August. He came twice and closed the complaint twice without any action. I called customer care the third time and they said technician will visit again. Next time i called them they said PCB is ordered and will be delivered soon to the service centre. After i called them thrice or four times and all the times i got the same answer that they are doing it on priority. Technician says he cannot do anything and customer care says technician will come. I'm based in Faridabad. PCB needs to be replaced and i am getting no help from onida in this matter. Its only been 4 months since i purchased the AC.

OD[protected]

Order ID:
OD[protected]

I have purchased onida 8kg semi automatic washing machine from flipkart seller omnitech retail the moment i recieved a product and started using it the product worked fine for the half an hour and than suddenly started making extreme abnormal sounds while using washer only i made a complaint and called flipkart executive told them about the incident and next moment i saw my washer has stopped workimg it was making noise like machines do while pulsator rotation but it was not workimg only sound coming i called up again and told them that machine stopped working in just one hour of delivery please give me a resolution.they have arranged tech visit for me the guy came in evening same day and than washer started working again.he told me sir if problem still persists please make a video and send me the moment he left my house just after 10 mins the problem occurs again but washer was working so i called him and told him that please come again the problem happened he told me please call our owner i called him he denied me that we dont have any tie up with flipkart we cant do anything .i called flipkart again they told me that update is not yet mentioned by technician i told them that visit already done why not updated yet they told me wait 24 hours. Its 72 hours now i called them again they arranged tech visit but again same thing happened tech came and told me please call me if problem occurs call me im in ur area only .i called him told him pls come washer stopped again and making noise too.he told me ok m coming i called him for atleast 10-15 times he said m coming to u but he didnt came and at last started cutting my call and told me call to owner i called him he again said we dnt have any tie up we cant do anything i said just update incident he said we dont have any system for doing so we just close the call. I said this is not a way to treat customers he said we cant do. I called flipkart 100 times they say tech have nt updated the case yet. Nobody is helpimg me out i dont wana keep this product with me i want my refund please help me. I urge to everyone boycott flipkart dont waste ur hard earned money on frauds like flipkart and seller like omnitech retail alsp know as consulting rooms pvt ltd. My order id OD[protected]
Return id[protected]
My registered name vinay chisti ordered item on[protected] delivered on 20-08-22 im attaching videos and invoice too. Please help me out with my refund they all are making traps to fool and loot customers now if im calling onida they are saying sorry sir we cant do anything if i call flipkart they say that technicians will update the incident and technicians says we dont have any tie up with flipkart we can only serve for onida so nobody is taking responsibility they are just passing on each other.

The magnetron in my onida microwave failed. The heating was not happening. I raised a complaint, the product was out of warranty. Within 6 hours a technician visited and it was repaired.
However within 6 days the product stopped working again.
When I called customer care they logged a new complaint and informed me that if same defect and same part is applicable within one month from previous repairs, there’s no service charge.
The problem is now no one is coming for repairs. They as per their policy can not charge me and hence they are not interested. I have made repeated calls to customer care and all they do is send reminders, nothing else.

Purchased Onida 80 cm (32 inches) HD Ready Smart LED Fire TV 32HIF1 (Black) (2021 Model) | Voice Remote with Alexa from Amazon on 28 October 2021. The TV is not responding now.
Its been 7 days my complain is registered.
No visit no solution so far, worst customer service I ever experienced.

My self Aashirwad sant kumar, I have purchased a washing machine of ondia model- ondia 6.2kg fully automatic top load, IMEI no.-T62CGN#201H2#064213 on date 01/06/2022 via Flipkart order ID -OD[protected] with 5 year warranty and 2 year comprehensive warranty.
On date 28/05/22, i faced a issue in operating machine as it was not rotating nor washing clothes so I registered an complaint via call to ondia customer care number with complaint no. 2205S[protected] and post complaint a technician from Onida visited my home on date 29/05/22 and after examination of the washing machine took my invoice detail and said motor part is damaged so it should be replaced with a waiting period of 1 week.
There after no update from technician, he was not picking my call nor giving rply to my watsapp messages.
Then I placed my 2nd call to customer care of ondia on June 11 9:08 am, they said part will be available soon and issues will be solved within 15 days.
There was no response and any action after 25 days so again I
Place an 3rd call on date June 23 9:06am the executive on call said part has arrived the city and my complaint is forwarded on urgent basis.
There after also no response from service team or customer care till 32 days n 3 calls placed.
So I placed my 4th call on date July 3 9:38am n argued about the udate over repair of washing machine but same replies from the executive and redtapesim was seen.
After that I call I waited for 7 days but again no response.
Then I placed my 5th call on date July 10/2022 with my all concerned problem and executive said to take action with no immediate delay but till after 5 days there are no supportive action was taken by the company or the service team after posting complaint from date 28 may 2022 and placing 5 calls n continues followup.
I here by with a humble request to look forward for the solution by the consumer form.
Aashirwad sant kumar
Phone:[protected]
Email:[protected]@gmail.com
Add:2/193 Ruchi khand 1

There is no enough Cooling from the AC, need to do necessary service.

Dear All,

This is with regards to the complaint number 2206T[protected] registered on 10th June 2022, I logged the call for the Error code: H6 and I was informed about the service cost of Rs.750 and additional cost if it's out off warranty period and I received call from the service agency on 10th June 2022 evening around 7pm, stating that the service person will come tomorrow to identify/fix the issue. As said, the service person came on 11th June 2022 and he advised me that there is an issue with the Indoor fan motor which has to be replaced(new motor). So he removed the motor and the board from the unit and took it to the service center.
I called the service agency on 13th June 2022 to know the status, the agency informed me that the person will come tomorrow to fix the issue. The service person came on 14th June 2022 to fix the motor and the board. While fixing the motor I identified that the motor looks old and used so I asked the service person, he also said that it is used but it's taken from an air conditioner that came for replacement. The service person informed me about the cost Rs. 4, 130 including waive off Rs. 750 and GST at 18%. So I paid him Rs. 4, 130 via Gpay to his number[protected]. The performance of the unit was unable to be identified due to power shutdown at my locality. The power resumed on the same day around 6PM then I tried to check the performance, which wasn't good. So I called the service agency regarding the issue, he told me that cooling is another issue that has to be dealt with separately and I also asked him since it's an old motor why I have to pay a hefty amount. The service agency person said since it's only two days old we are able to waive off only Rs. 750. As I wasn't satisfied with their answer and I want to know the truth so I called the Onida customer service centre today 15th June 2022 first call was at 9:56 Am complaint number 2206T[protected], got disconnected due to network issue and second call at 10:04Am while having conversation I was informed that the Unit was bought on 16th June 2021 and it's under warranty, actually the purchase date of my air conditioner was minimum 4 years but definitely not on this date.
Based on the above happenings I want to know the answer for the below.
1. As per the Onida customer care the purchase date of my air conditioner is 16th June 2021 why I have to pay the hefty amount while under warranty period?
2. As per my knowledge the purchase date was a minimum of 4 years, in that case why the service agency fixed the old motor and claimed a hefty amount?
Here I have attached the service bill and payment transferred screen shot for your reference.

Understanding the scenario I can clearly justify that the service agency falsifies the purchase date and claims the fan motor under warranty period which is free of cost and sells it to me for profit.

Though there are many brands in the market with excellent customer service and varieties, we chose only Onidia because of more than 40years of experience. I still believe in Onida. Hope Onida will investigate the issue and take stringent action against the service agency.

For information, we bought the air conditioner from Sathya Agency a minimum of 4 years ago in my mother-in-law's name Mrs. Vasanthamani (Late). To claim the GST we requested the agency to bill in my firm's name " Southern Lakshmi Tex EEquipments"
"Truths Alone Triumphs"
Yours truly,
Vishnuvarthanan. R

Onida Fire TV Remote is not working.