[Resolved]  Parryware — cascade flush tank splits

Address:Ernakulam, Kerala

purchased parryware cascade model closet and flush tank grey colour on 16.08.2005. the flush tank splits . i could not get a tank alone from the market as they sell the product with closet only.complaint lodged over toll free no [protected]. complaint nos are CER I C 027 and CERIA025. Company's representative visited our house and we showed him the product and purchase bill. no further development in redressing the grievance.
Was this information helpful?
No (0)
Yes (4)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


products are of good quality.taking up the matter with the company through the prescribed channel will give desired result. always seek guidance from dealers regarding the suggested way of lodging complaint.
I have Parry cascade model closet and flush tank- Majenta colour. unfortunately Elac geycer fixed two and half years ago fell on the flush tank.It was a freak accident but the flush tank was broken to pieces. Plumber who fixed it is blaming the company and the company is blamming the plumber.Running from pillar to post to get a cascade flush tank but in vain. customer care should ensure that the spares are available without difficulty.will parry attend to the problem and take action.
Wash basins and Flush tanks of Parryware Cascade, ivory colour that we bought and fixed in 2006 developed cracks after just 6 years. We have been replacing the cracked ones one by one- as and when the cracks appear.
We are told that the flush tanks, cannot be replaced except along with the closet.
At the moment we are in the process of contacting an "authorised dealer" who promised to replace the tank alone. However after 10 days he brought a set of off-white colour, instead of ivory colour which reportedly is not in production.
After some hard talk, he promised to bring the right colour set and fix it soon.
Parryware products are not the preferred ones any more.

Dealer name : FRIENDLY SERVICES, Chennai.

I have parryware cascade closet. It gave me trouble free service till recently. Now the flush tank started leaking. I changed the bush with an original one and now water gets stored; but it overflows.Automatic stoppage of water is not there. Being a plumber, I want to rectify it by self. Air bubbles form once the water level goes up. How to get it air tight so that water does not go up the max level. Can I remove and refit the the assembly.

Photos of my system and the complaint giving part is separately attached.


i have a cascade cistern where the water is always leaking.i need someone to repair. give me the contact phone numbers
sssubramanian [protected]/[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Roca India / Parryware
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Roca India / Parryware Phone
    +91 44 4902 2000
    +91 44 3989 2989
    +91 12 4427 8347
    Roca India / Parryware Address
    No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
    View all Roca India / Parryware contact information