Pizza Hut India Complaints & Reviews

it sucks big time. We waited for our order for 2.5 hrs and still not delivered. At 10.45 PM the person calls up and says that they did not find the place. They were supposed to send free pizzas next day but they did not. Wrote feedback and still no response.

Place : Kalyani nagar, Pune

I placed order for PAN FOR 4 ALL PIZZA at Call centre Mumbai No[protected] on 14/6/2009 at 8.02 p.m. Order was 2 Veggie Surprise, 1 Veggie Delite and 1 Garden Fresh.
Committed time for delivery was 30 minutes.
Delivery boy came up for delivery at around 8.45 p.m. and delivered Pizzas without ORGANIO vide Bill No. 12259 dated 14/6/2009 for Rs.248/- by THAKUR VILLAGE, KANDIVALI PIZZA HUT CENTRE, MUMBAI.
On opening the order found that actual delivery is not matching with order as one of the Pizza was MARGHERIA(Cheese), which we never orderd.
Called up Call centre no[protected] at around 8.48 p.m. spoke with Mr. Prashant who assured me that Kandilvai Store Manager would be calling me back within 5 minutes to sort it out.
No one called me till 9.00 p.m. than I again called up call centre no and spoke with Ms.Rashmi(as Mr. Prashant refused to come on line). She holded my line for approx. 15 minutes and than disconnected the line without giving any solution.
After that I again called up call centre no and spoke with Mr. Chetan who after long chat put me on to Mr. Ravi the Team Leader.
Mr. Ravi also failed to give me any solution and by the time it was almost 10 p.m.
My kids who was about to sleep ultimately eat 3 pizzas which were not worth eating by the time and didn't touch MARGERIA(Cheese) one which I kept at home for another 3 days to show it to Pizza hut guys, which later on I have thown away.

Summary of my complaint is as under:

1. Delay in delivery timing
2. Failure on providing the full ingredietns required for Pizza such as Origano
3. Wrong delivery of order
4. No courtsey from Pizza Hut despite the fact am regular customer of pizza hut

Pizza Hut, Vijaynagar
Address: # 16, 17th cross, 21st main
MC layout, vijaynagar

Hello Pizza Hut Customer Service,

This is a complaint against the customer service provided at pizza hu [ the above mentioned address], Bangalore. Ph:[protected].

I have been to different pizza huts in Bangalore, but this hut at vijayanagar lacks service and cleanliness.

The pizza guys and gals are not trained properly to provide service to customers and neatness is a big concern.

When I asked for a tomato sauce with one of the guys, he is picking up the used one from the other table where the customers just left and handing it over to me.

I had to explain the guy that I need a new tomato sauce and not a used one. Secondly I ordered for Fusilli Arabiatta pasta, it was served cold as though it was like 2 days old.

If this complaint means something valid to you, then please train the guys properly, else it will not be a surprise to get complaints of these sorts from other customers in future, unless and until they are not from the same area.

Please Note: Pizza hut food is not a substitute for normal food to lead a daily life, if people are visiting pizza huts, its only to have good time together with tasty food and build good lifestyle.

My Bill No : 7324 POS:12
Date of Visit :[protected]:38 SURI

Thanks,

M. Kavitha
Mob: [protected]

I ordered on 39883988 Pizza Hut toll free number, in 1st attemp they responded that they have some technical issue with the system and they shall get back on the same number converstaion went for around 15-20 mins.I waited for 15-20 mins and called up again and they took my order but didnt agree on sending ketchup stating i shall get a call frpm local store in 5 mins waited for 15 mins and called up again and the reply was they are having technical issues with system, i called up again and he wa now ready to send the ketch up as well.I recieved the delivery 40 mins later 8 times written on it that pls send "Ketchup n Sizzling" and i didnt recieve any ketchup again i called up and asked for manager reply came that he is busy attending other customer complaints and he shall get back to me in 5 mins conversation again went for 15-20 mins and again i didnt recieve any call.I called up again after 10-15 mins and he said that it was their rule that they dont deliver ketchup's and the offer under which i ordered the pizza stated that i shall be recieving another free pizza with the same or lower price range and the offer is valid only during the IPL matches are on, which is written on their brochure also.The bill states that there is some bogo offer valid only monday to friday and the bill also has dicrepencies, when i called up again the manger "Sanchit" sent me ketchup and duplicate bill which was altered, original stating "Delivery" whereas the altered stating "Take away" and no one was clear about the offer.And other details also modified reagarding payments details as Grand total rounded 349 amount tendered 600, balance returned 251.really cant understand if the bill was 349 how can a customer pay 600 rupees.
I personally feel these foriegn organisations with the support of Indians organisation are taking advange of Indian people many of which dont go into the bill details and get in touch with you.Also the offers advertised at different levels are different and create ambigious situation forcing the customers to pay when they are in a situation that after trying for 2 hours and paying more than 20 Rs for phone payments and in a hungry condition have the delivery boy standing at doorsteps which cannot be sent back and also does not fulfill the terms of order made, and the stating bill.I feel cheated and also fell the pain for fellow indians who come into this psycological trap.Need your help!!

I had ordered for a regular chicken pizza at 3:55pm today from the neighborhood store (SCO-33, Sector 56, Gurgaon). After waiting for almost 35-40 mins for the order, I had to call up to know about the status of the order. However, everybody seemed clueless on any such order being taken. Everybody seemed to be checking with the other person at the store about any such order. Finally the manager (Sachin) came up and he also was clueless. I finally lost it and told him that i'd rather from Dominos and also would lodge a complain against the store.
Pizza Hut site however does not have any place to lodge in complaints. Finally had to order from Dominos which delivered a similar order in 25 mins.

Hi,

We called for the pizza at 7:00pm. Was assured the pizza in 45 mins. It is almost 2 hours since we are waiting for the order and haven't received in yet. On calling incomplete and fake replies were given. On calling after 45 mins we were informed that the order had left and it was on the way. No delivery boy came in... after 2 hours no body is here and the manager of the pizza hut call center refuses to come online.

I Am referring to the Pizza Hut Pune Operations... Complete with no honesty or courtesy was shown on the phone... would like this to go to their head office in delhi.

Call Centre Reps: Shivani and Sharad

Regards,
Adhish Zaveri


ORDER DETAILS: 2 pizzas, medium size, veggie supreme and some paneer mexican pizza. Called at 7:00pm, assured by 7:45pm max, writing this mail at 8:53pm...Delivery Address: B/34 chandranagri, Salisbury Park, Pune 37

After 2 years we ordered a pizza from pizza hut. We ordered a medium non-veg pizza priced at Rs.348. But the pizza was actually smaller than a small-sized pizza. Yet it was sliced into 6, dry, warm and tasteless. And to make it worse, the delivery boy was laughing at us for some reason. It was as if he was laughing at us right after cheating us. We felt very bad and embarrassed after this experience. We have never been cheated like this in our lives. Domino's Pizza serves better quality pizzas at more reasonable prices.

I visted Pizza Hut for dine in on the 8th of Jan 2009. My total bill for that dinner was Rs 619 which I payed through my debit card. One week later since my dinner at Pizza Hut, I was checking my account statement online. To my utter surprise I was charged twice the amount I had eaten for. My card had been swiped twice, which was clearly shown in my statement with two different transaction Ids.

PIZZA HUT, 416807,[protected], 5812 INR 619.00

PIZZA HUT, 416841,[protected], 5812 INR 619.00

I visited the same outlet the very next day to apprise them of the situation and to get my money back. But the staff is not capable to handle any such frauds or malfunctions. I feel completely cheated! They claim that it is a very common error and most people get a money reversal after 15 days of the transaction. It hasn't happend in my case though! No one has taken heed to go back to the accounts to resolve issues.

I want serious actions to be taken against such frauds and ideally get my money back!

Rgds,

Nidhi

On Saturday, January 23, 2009 between the hours of 8:05pm and 9:00pm, I attempted as usuall to call in an order 7 times. For the past 3 months phone orders are not possible, as you either get "no answer" or the a FAX machine shrill sound. Tonight as in every other night, I ended up driving to Pizza Hut to place the order and wait 20-30 minutes in the parking lot. When I walked in there were 6 employees talking at the register, ignoring me while I stood there in the lobby. I noticed there were only 3 people sitting in the dining room and I was thinking, this store shows no concern for the phone orders they lose by not answering phone orders. Obviously, none of these people care about financial results at there location. Finally I said "Hi", why don't you guys ever answer the phone? The manager replied "we only have 2 people answering phones tonight". I said you need to hire more don't you think. He replied, " there is nothing I can do". I asked who the District Manager was as I knew it was obviously a company owned store as a franchisee would not tolerate or afford this level of performance. He replied, "His name is on the door". I walked out and noticed his, Felix Jaramillo at the Las Vegas, New Mexico store who I intend to call tomorrow. I would think with the U.S. struggling economy companies would appreciate every business possiblity to increase revenue, but this location shows no regard. It is so irratating to know when you dial their number they won't answer, but you keep trying because you want to save time sitting there waiting for your order 20-30 minutes. This store needs to be managed by someone who cares about their company's success and the customers they serve.

I had ordered a meal from the Pizza Hut Delivery at SCO, Sector 56, Gurgaon in the beginning of Dec 08. However, after sometime, to my disappointment, i felt some hard object in my mouth, which came out to be a sharp-edged metal piece about 1.5cms x 1cms which had chipped-off my teeth and some part of the cheek. I called upon the manager in charge who saw the object, merely apologized and returned back the money for the order placed with a verbal confirmation that Pizza hut will issue an apology letter with appropriate compensation. Since then, i was following up with the manager and his higher ups(in Yum group), till they denied me of anything in writing and told me to raise the concern to whichever authority i did like to. Although i have now stopped calling for or visiting any Pizza Hut, i really wonder if this is the customer retention policy which the Pizza Hut boasts of.

I want to report about Pizza Hut Inorbit Mall – Mumbai. The service is pathetic. I had ordered a salad which had an insect in it. On calling the waiter he replaced the salad however didn’t get me a plate to eat it. And irony is they charged me for the salad saying its complimentary. Service Pathetic!!! They were playing music that loud as if it was a pub. A clear no if you don’t wanna spoil your evening.

Very poor service. the people taking the order can not understand simple english. They are even poor in understanding the order in hindi. I had to spend almost 15 minutes on two ocasions recently while placing a simple order. thi is particularly for pizza hut gurgaon, with the number.. 4013961. I mean absolutely low standard service. The guys are confused. they can not track the order no. constant reminders have to be given and constant follow up need to be done about the delivery. they even did not supply the origano and chilli flakes. the order was not complete as they missed out on 1 soft drink... i m really upset amd i feel very strongly about the issue. i never expected this downgraded service from pizza hut. the guys are even not aware about the locations that they can deliver.. i would now be scared to place an order with pizza hut.. completely disappointed... a piza hut fan!!!