[Resolved] Rediff.com - Shopping — Refund Not Processed as agreed | |||
Hi Team, 3 months back I bought Valentine's day gift for my husband Order # : 7747432 for Rs 509/-. The product was completely broken when it reached us and the box was badly wet. We refused to accept the parcel on which Blue Dart asked to accept the same and we could complain Rediff for refund. We accepted parcel in damaged condition and wrote on feedback sheet for Blue Dart that the product is completely broken and showed the same to Blue Dart too and the external box was almost damaged and wet. Since 3 months there is a long conversation going on with Rediff where the customer care lady Catherine simply copies the template as pasted below and does not even check that I have already contacted seller multiple times before who does not respond. On telecon with customer care Rediff I was informed recently that Rediff is processing Refund which we have yet not received. Please Note : There is a long conversation since 3 months with Rediff on mail but no action taken. Its not about Rs 509/- but the casual attitude that such companies have towards customers and are cheating us for delivering something that is damaged and of no value to us. We shared the pics with the seller and Rediff the same day still no response since 3 months from them. Please assist. Regards, Pallavi [protected], [protected] [protected] Forwarded message[protected] From: Pallavi Goyal <[protected]@gmail.com> Date: Sat, Apr 20, 2013 at 5:07 PM Subject: Re: 'Rediff=[protected]' Re: Your order number: 7747432 is delivered To: Rediff-Support <[protected]@rediff-inc.com>, [protected]@rediff.co.in Catherine, I do not understand if you really read mails. I forwarded you the entire mail where I wrote multiple times to him but he does not reply. I forwarded the entire mail chain to you and still you reply like this. Are you just copying and pasting a template or do you really mean Customer Service? I called more than 4 times to customer care and no action was taken. This is ongoing since 3 months now and you charged for something which reached us broken and completely damaged and of no value to us. Regards, Pallavi Golwara [protected], [protected] On Sat, Apr 20, 2013 at 3:42 PM, Rediff-Support <[protected]@rediff-inc.com> wrote: Dear Sir, Greetings from Rediff.com With reference to your mail, we request you to kindly contact our enabling partner Fabulous Factory at [protected]@gmail.com , since they would be in a better position to assist you further. Alternately you may contact Mr.KG Arora at [protected] for further assistance. Further we request you to revert back to us on the same mail if you don't receive any reply from them in next 72 hrs. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Catherine Customer Service www.rediff.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi Team,
3 months back I bought Valentine's Day gift for my husband for Rs 509/- from Rediff.com. The product reached completely damaged to my husband and was completely broken so we refused to take the parcel on which BlueDart said to take the same now and that we can raise a complain for refund to Rediff as it was of no value to us. We accepted the parcel but wrote on the Feedback sheet that the product is broken completely as it was glass item and the box was completely wet and had gone bad. There has been conversation with Rediff and they asked to contact seller. I wrote multiple times to the seller who did not respond and Rediff's Customer Service lady has a template copied in the below mail which she just copies and pastes without even reading my previous mails to the seller. On calling customer care they said Rediff will process refund and I waited for long which did not happen again. This is ongoing since 3 months and no action taken. Please assist. I could not paste the mail of 3 months conversation as my husband has recently deleted the same in anger due to no response from Rediff. Its not about 509 rs but the way such companies are so casual about Customer Service and are cheating us.
Regards,
Pallavi Golwara
[protected], [protected]
[protected] Forwarded message[protected]
From: Pallavi Goyal <[protected]@gmail.com>
Date: Sat, Apr 20, 2013 at 5:07 PM
Subject: Re: 'Rediff=[protected]' Re: Your order number: 7747432 is delivered
To: Rediff-Support <[protected]@rediff-inc.com>, [protected]@rediff.co.in
Catherine,
I do not understand if you really read mails. I forwarded you the entire mail where I wrote multiple times to him but he does not reply. I forwarded the entire mail chain to you and still you reply like this. Are you just copying and pasting a template or do you really mean Customer Service? I called more than 4 times to customer care and no action was taken. This is ongoing since 3 months now and you charged for something which reached us broken and completely damaged and of no value to us.
Regards,
Pallavi Golwara
[protected], [protected]
On Sat, Apr 20, 2013 at 3:42 PM, Rediff-Support <[protected]@rediff-inc.com> wrote:
Dear Sir,
Greetings from Rediff.com
With reference to your mail, we request you to kindly contact our enabling partner Fabulous Factory at [protected]@gmail.com , since they would be in a better position to assist you further.
Alternately you may contact Mr.KG Arora at [protected] for further assistance.
Further we request you to revert back to us on the same mail if you don't receive any reply from them in next 72 hrs.
Assure you courteous and prompt service on all your visits at www.Rediff.Com
Warm Regards,
Catherine
Customer Service
www.rediff.com
3 months back I bought Valentine's Day gift for my husband for Rs 509/- from Rediff.com. The product reached completely damaged to my husband and was completely broken so we refused to take the parcel on which BlueDart said to take the same now and that we can raise a complain for refund to Rediff as it was of no value to us. We accepted the parcel but wrote on the Feedback sheet that the product is broken completely as it was glass item and the box was completely wet and had gone bad. There has been conversation with Rediff and they asked to contact seller. I wrote multiple times to the seller who did not respond and Rediff's Customer Service lady has a template copied in the below mail which she just copies and pastes without even reading my previous mails to the seller. On calling customer care they said Rediff will process refund and I waited for long which did not happen again. This is ongoing since 3 months and no action taken. Please assist. I could not paste the mail of 3 months conversation as my husband has recently deleted the same in anger due to no response from Rediff. Its not about 509 rs but the way such companies are so casual about Customer Service and are cheating us.
Regards,
Pallavi Golwara
[protected], [protected]
[protected] Forwarded message[protected]
From: Pallavi Goyal <[protected]@gmail.com>
Date: Sat, Apr 20, 2013 at 5:07 PM
Subject: Re: 'Rediff=[protected]' Re: Your order number: 7747432 is delivered
To: Rediff-Support <[protected]@rediff-inc.com>, [protected]@rediff.co.in
Catherine,
I do not understand if you really read mails. I forwarded you the entire mail where I wrote multiple times to him but he does not reply. I forwarded the entire mail chain to you and still you reply like this. Are you just copying and pasting a template or do you really mean Customer Service? I called more than 4 times to customer care and no action was taken. This is ongoing since 3 months now and you charged for something which reached us broken and completely damaged and of no value to us.
Regards,
Pallavi Golwara
[protected], [protected]
On Sat, Apr 20, 2013 at 3:42 PM, Rediff-Support <[protected]@rediff-inc.com> wrote:
Dear Sir,
Greetings from Rediff.com
With reference to your mail, we request you to kindly contact our enabling partner Fabulous Factory at [protected]@gmail.com , since they would be in a better position to assist you further.
Alternately you may contact Mr.KG Arora at [protected] for further assistance.
Further we request you to revert back to us on the same mail if you don't receive any reply from them in next 72 hrs.
Assure you courteous and prompt service on all your visits at www.Rediff.Com
Warm Regards,
Catherine
Customer Service
www.rediff.com
I purchased one item having Order number 8631242 due to some fault i have returned back the order on 23.10.2013. As i am no more interested in this item so I want my money back.
Please look in this matter.
waiting for your kind response.
sanjeev kumar
[protected]
Please look in this matter.
waiting for your kind response.
sanjeev kumar
[protected]
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