[Resolved] Reebok India — Regarding Replacement of shoes
I bought a pair of Reebok Shoes for Rs.1800.00, from Authorised Reebok Outlet in GANPATI ENTERPRISES, CITY CENTER LOBBY, CIRCULAR ROAD, DHANBAD, JHAKHAND having TIN NO . [protected] but within 2 months the shoes developed crack and one get torn. I handed over the cracked shoes to them . They agreed & accepted the shoes and gave me the complaint no., saying that the shoes will be replaced after company's inspection, but they repaired the same shoe and give it to me. After repeteadely saying that i need a replaced one instead of this they refused to replace it and said if this will happen next time they will replace it . After two months again same problem occured and when i wnet there and asked for replaced one they refused and told they can only repaire it . The attitude of their staff towards the post sale problems is disgusting.
For a reputed brand like Reebok, this sort of post sale service has not been expected.
I hereby request the company to replace the shoes or refund my money .
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Aug 14, 2020Complaint marked as Resolved