[Resolved]  Reliance Big Tv — Pathetic Customer Service

Yes, Reliance BIG TV is having the Worst Customer Care. I took the connection in October 2008. One year scheme, and all my guarantees were for one year. I started having problems with few channels in 2009 September. Each time I called, it takes atleast 30 minutes to get the call connected. I spoke to the customer care finally after all these for 2 - 3 times, each time they said, it will work, we will do, call after few days etc. At the end, my guarantee period got over after one month. The very next day when I called they registered the complaint and gave me a complaint number. And then I came to know that they will charge 175 for each service after one year. So they are postponing the complaint in a way to make money

airtel dth tv — Cheated me & sucked my hard earned money

Hi,
I am Chandrakant.
Customer ID - [protected]

I am a user of Airtel DTH. Airtel is the worst Service provider I have ever seen in my entire life!!! I took new connection on 6th Aug 2009. I paid 2200 Rs & it was told to me that I will get 3 months subscription free. It worked for 2 months properly. But suddenly on 21st October 2009 the error message appeared on my screen. The message was "The view card is not authorised & etc...".
Second day I called their customer care toll free no. After almost half an hour I connected with their customer executive. He told me that this problem occurred because my balance is negative. So i asked him that why my balance is negative. Then he explained that somebody recharge for 100 Rs. on my account by mistake & then withdrawn that recharged amount from my account. So that is why my balance is negative. So I told the customer executive that even if balance is withdrawn from account but my account should not become negative. Whatever recharge was made to my account by mistake should be withdrawn but my account should not show negative balance. So he agreed upon that & created a complaint for me. Complaint no. 1288195 & told to me that the issue will be resolved by tomorrow morning i.e. by 23 Oct 2009 morning. I checked the TV in evening on 23 Oct 2009 but still the same error message was appearing on screen. Then again I called them. This time customer executive told me that problem will be resolved by tomorrow morning i.e by 24 Oct 2009 morning. Untill 24 Oct 2009 night TV was not working. On 25th Oct 2009 I got a SMS on my registered mobile no. that problem have been resolved. So I checked the TV but still it was not working . So I called them again on 25 Oct 2009. Please note that every time I used to call Airtel customer care toll free no. it took around half an hour to connect to customer executive. This time they told that problem will be definitely resolved by 28th Oct 2009 & told me that my complaint was by mistake put under wrong category & created a new complaint. New complaint no. 1313686
Untill 29 Oct 2009 my DTH was not working. Again I called them. Every time they told me that the problem will be resolved by tommorrow. But still today Airtel have not solved my problem. It is is the worst service provider I have ever seen in my entire life.

I am seeking help from Government. Government should take some strict decision against the people who are cheating the common man. Who will pay my 2200 Rs back to me? Is there anybody listening to my voice?

Contact no. - [protected]

Regards,
Chandrakant

I can see the below comment for every Airtel DTH complaint.
[protected][protected][protected][protected][protected][protected][protected]
Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

[protected][protected][protected][protected][protected][protected][protected]
As I have already noted my contact no. in my complaint So I believe Airtel customer support team must not post the above comment for my complaint. Instead they should directly call me & solve my problem.

Regards,
Chandrakant

Dear Kamal,

I know how your team is working on my concern. I know that your team is working on my concern since last one month but still you can not resolve a small concern. Shame on your service.
Some 3 or 4 days back I got a SMS on my mobile that my issue have resolved. I wonder that how you people can send a SMS without even asking me that "is really my issue have be resolved." After getting SMS I checked the TV but still it was not working.

Mr. Kamal I am going to file a complaint in Consumer court against your fraud company. You people are really hopeless.

Reliance Broadband — pathetic after sales service by Anil Dhirubhai Ambani and company

Dear Reliance

Iam really glad to express that today Reliance the Brand has become a kind of identity for this great nation called INDIA.

We really feel proud that Reliance is a company which significant India in a very larger prospective when it comes to comparison with other big corporate houses of the World.

Believe me I have never ever thought in my wildest of dreams that I, that too as a ''Indian'' will ever face any customer related issues from a name called RELIANCE, where the word ''Reliance'' speaks volume for it self. Coming to the core issue, I would like to express my grievance regarding after sales service of Broad Band Internet connection. I am facing problem from last one month but inspite of No of calls made to customer care, and the local service centre at Alwar my problem has not been attended properly and till date Iam facing hardships in terms of getting proper network connectivity at my place.I am writing this mail with a hope that this would be the last chain of proceedings which I need to follow to get the desired Internet connectivity, I have narrated my problem in detail to the customer care officer on tele as well as in person to executive who came to my house to install the Modem. But to my surprise I realized that their motto was just to sell their product and not the after sales services which they promise at the time of sale. I have been told that in case of any problem my complaint will be looked after within 30 mins from the time the complaint but in reality its other way round, the complaint never get attended till the time its not been reminded again and again and again.

I request you to kindly arrange the visit of some qualified technical person who can provide some respite to me from long awaited Internet problem.

Reliance Internet ID :[protected]

Looking forward to seek your cooperation in this regard plz.

my contact no is [protected]

Dear sir / madam

sorry for distab

i want to know about my balance i have Recharged on 9th/12/2009 with rs :200 /
plan is going rs :149 so how can that will be stop on this date 31 /12/2009 about this i want to know i have already inform in your customer care with mr, deepak evening
i hope you will give me responce because there are evrybody is not responding me and i know this is not your work after that i hope you will give me reply and if you have any others E mail id so pl: send me on this
a/c no : is[protected] E mail sanjay.[protected]@gmail.com

Regards

sanjay sharma indore

I tried to contact them atleast an hour. But couldnt reach them. Is there any way that we can legally raise the complaint against company and sue them

Sir,
I have a bought a BIG TV (Smart card no :[protected]. I have complained about the non functioning of the TV on 16.01.2010. Mr. Karthik from the Company repaired the T.V. Even after the repair the T.V. did not function. We have paid (Rs. 175/- service Charge + Rs. 50/-(he said pin charge but he carry the our original pin)) for the repair also but the repairer did not give any receipt for Rs. 50/- (but Collect the cash). At present the TV is not functioning. I have once again complained (no :[protected], executive name : Ms. Stella) to the company. There is no response from the company till now. This has to be rectified immediately otherwise we are forced to appeal to the Consumer’s Court. The days during which we could not see the TV have to be compensated suitably.

Yes... Myself also got the worst experience with Big TV. Do not buy Big TV. They are call center staff simply forwading the complaints and after that no body is taking the responsibility. These call center poor guys also don't know any thing about the service provider and other details. They are answering like machines. Reliance is collecting the money in advance for no service.

Be care ful...don't buy BIG TV DTH.

I BOUGHT A CONNECTION FOR RS.2980 AND WAS GIVEN AN OFFER FOR ONE PLUS ONE.THEY ALSO PROMISED CHANNELS FOR THREE MONTHS FREE OF COST.IF AT ALL WE HAVE A DIVISION OF RELIANCE WHICH HAS TAKEN THE ONUS OF CHEATING THEIR CUSTOMERS IT IS APPCO MARKETING CHENNAI BEWARE OF THEM THEY ARE BORN CHEATS

I am a subscriber of Reliance Big TV.

On 9th of June i made a call to customer care and complained about poor signal.

My Complaint number is[protected] and was attended by some customer care executive.

I registered my complaint about the poor signal quality on 9th June at 2.08 PM and customer care executive ensured me that a technician will contact to me very soon n will visit to check what thw problem is, within 48 hrs.
Next day, on 10th June, i reminded them about my complaint then dey said that mam, ur 48hrs hav not been completed yet...so not to worry...
i just wanted to know that is it necessary that the problem is only be solved when the time limit which was given by customer helpline, i.e., 48 hrs is completed...okk...it is fine...
But, I asked one of them that if you charged us according to hrs then why this 48hrs time limit.Solve the problem as soon as possible.Then he said that mam"JITNE TIME TK AAP SERVICE USE NHI KR RHI<WO AMOUNT APKO AAPKE ACCOUNT ME REFUNDABLE HOGA N ABHI AAPKO 24 HRS HO GYE H TO AAPKA AMOUNT ie 60.36 rs REFUND HO JAYEGA".I had a doubt in it.so i asked the same to one of the senior customer care executive and he refused to that statement...and he ensure me that not to worry your problev surely resolved by next day.
But, what to do..when 48 hrs is completed.
On 11th June, at approx 2:47 PM, when the given time limit is completed and no technician visit, even no contact from technician side, i made again a call to your customer helpline-[protected], n one of senior customer care executive named Bharat told me that mam your time period is of 2 days not 48 hrs..
m just asking to you that what is the differnce between 2 days and 48 hrs???
and when i asked the same question to him then he answered that"MAM AGAR AAP HRS K ACCD DEKHENGI TO TIME COMPLETE HO GYA BUT 2 DIN K ACCD ABHI AAPKA DIN COMPLETE NHI HOTA H.."...AND then we argue about 2 days and 48hrs...what a silly thing that RELIANCE BIG TV SENIOR CUSTOMER CARE EXECUTIVE dont know the similarity in 2days and 48 hrs...anyways..what to do..
Now they again told me to wait for some time...but how much time i have 2 wait...?
I must say...that Customer care executives are just here to make customer fools in either way as i mentioned above.They provide very pathetic, very poor i have ever seen in my life.
I just wanted to know whats the solution in this regard.I hope.some serious action must taken place in this regard so that in future no customer is going to face all that problems regarding customer helpline.

Thanks & Regards

Shipra
DELHI.

[censored] Man; I got the same problem. Three weeks back placed an order for DVD from Big Home Video, 4 weeks have gone & I never received the product; their site uploaded the courier partner with the consignment number ...but they too have no clue on the product. There customer care is useless...typical Indian ...I am just thinking what made me to bye from their site instead of Amazon or eBay. Don't buy directly from their site ...you might not even get the product...worst...customer service ever...I have been doing online shopping fo last 6 years; this is the worst experience I ever had.


---- Debjyoti (DJ), Bangalore

my settop box got repaired on 17th nov and today its 22nd .. big tv customer care sucks .. their service engineers keep [censored]ing all the time i think so ...

My card ID[protected]

We called customer care several times to fit our Big TV connection at other location. they had given messages many times on our registered mobile number that our engineer will visit in 48 hours, and after 48 hour they closed our complain. it happened four times in last 10 days.
Now, 10 days had passed but no one had come nor called for fitment. Customer care calls are also blocked because we were calling to take updates.
Personally, it is very bad experience from customer care and service provider.

Dear friends, please let us know their higher level numbers so that we can complain to them.

Please if it is not possible to track the booking. Kindly refund my booking amount.