[Resolved]  Reliance Big Tv — Pathetic Customer Service

True, I agree, I am facing the problem of 'Pls subscibe to this channel' after having paid the entire subscription amount. BIG TV is a BIG Mistake

They are frauds, and their customer service executives are real dumb and good for nothing beings on this planet earth. Anil Ambani Group Companies should cease to exist if they have to stoop down to such fraudulent activities of taking the money and then it says 'Pls subscribe to channel'. A great businessman - Dhirubhai Ambani would have been cryong up there on what his younger son is upto.

Lets all take BIG TV to the consumer court. I am working as an associate director level with PricewaterhouseCoopers in Delhi and heading their Media and Corporate Communications. Lets gear up all and together fight for our rights from BIG TV. Lets sue them. BIG TV is BIG ZERO. So is Anil Ambani with his extra marital affairs.

I had a big TV installation within 48 hrs and could able to view all the channels for 2 days. The installation was done on 18 th of september. After 2 days, I realised Big TV is a Junk TV.
After 2 days there was no response from TV setup box. I can see only black TV screen. I registered a complaint with customer care with complaint no. 76296940 for the installation setup which has simcard no.[protected]. They say that within 48 hrs, It will be resolved. But it is been already 7th day running and still waiting for the servcie engineer to turn up my side. I called to customer care for more than 10 times but without any progressive. They just say that by tommorow eveing it will be fixed. As you know tommorrow never ends...and they give some false promise to connect to their senior manager to assist me and finally they disconnect the call. They never give a proper response.I have a list of customer executives with whom I had a chat. Here we go...
Sundeep
Nagaraj
Stalin
Noor
Pravas
Deepika
Jagdeesh
Praveen and many more...

Please don't buy Big TV DTH srevice.It is harassment experience.

Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.

I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.

2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated

hi friends, i also faced the same problem of reliance big tv, when they installed the dish the people took the recharge coupon and said that they will recharge . but they had misplaced my coupon . and after 15 days my service was cut . then i called the customer care and the dealer name rajkumar (I way net teck) big cheat, he saying he is following and only dragging days .i caled the bestronix (people who installed my dish ) they say call customer service dont call us . i was irritated and frustrated by their answers .when i called customer care they said they have registered problem and gave me one dacket number, but for next three days there was no action .when ever i call them they will ask my name and details and will say that they had done refresing so it will solve in next 5 hours .

so i went sraight to reliance head office at haddows road chennai (near passport office ). and told them that i want to meet the nodal officer or appelate officer of reliance and want to make complaint . then they told me to meet persons who are responsible for bigtv, after i met and with their help i was able to get my service back.
customer care is useless, if your problem is not solved for more than week go and meet them in office .


regards
prabhakaran

pco dth offer(big tv) — pco dth offer not install since last 3 month

Dear sir/madam
This has reference to the above subject. Reliance has retained its market reputation in our area and this outcome is primarily due to attractive schemes launched by the company, product attributes and more importantly rigorous marketing efforts at all the levels . We have been able to achieve the targets by alluring the customers with various additional scheme launched by the Company. And as a matter of fact these sweeteners have worked successfully in our market. This has resulted in increased billing / usage by our existing customers as well as the getting new connections in the competitive market scenario


However, it is sad to mention that the promises on the schemes / incentives / sops made by Reliance to its end users have not been kept irrespective of their fulfillment. As a result of which the stakeholders in the supply chain below the LBA i.e the end users and FOS are loosing interest in the business. We the LBA being the single point contact are loosing our reputation in the market and our Market Credibility is at stake. And more importantly this signals in the market are begin quietly observed by our competitors in the market which may result is loosing our clientele. However, it may be accepted that in this market the Reliance as a whole may loose it market credibility in times to come.



Keeping all the above in view we request you in my folding hand to kindly consider the following which you(reliance) have committed :

1.Here i had given details of my 9 pco customer in the attached file, till the date big tv was not install, i had given several mail, call to different level no result found.

2.one of my customer till the date not receive the set upbox only dish install his premises.(narayan mishra, at-bramhanabal, dhaneswar chowk, jajpur road, orissa, phno[protected].

Sir Here i am requesting you please do the needfull as early as possibel we are not in a position to listen any clarification

Late installation bad response from callcenter guys..
making work around...
promissing to install dish within 3 days...no repsone...
waste serivce...

Yes guys you are right as I made a mistake in buying BIG TV instead tata sky. as from last seven days getting only blue screen with subscribe to channel notice. their CC is the worst i have experienced. Got maximum pack but what only get notice to subscribe.

any one know how to sue them?

Hey Guys and gals...

All what is told above might be true 60 days ago. Things changed now. Last saturday 6 PM I purchased Big Tv from Kukatpally Reliance world...Surprisingly my big tv installation was complete on last Sunday 11 am less than 24 hours. Clarity is superb, no match to the mpeg 2 Tata sky and Dish TV crap. Set top box of Reliance big Tv is junk. It has some "non responsiveness" Similar to Tv it is also box it cant process channel change so fast as the normal tv channels do. so use it slow, it is worth every rupee u spend.

DO NOT PURCHASE BIGTV DTH SYSTEM

Unfortunately I have installed a big tv on 9.11.08 and it stopped functioning on 15.11.08. After 5 days long struggle its engineer came to my house and did something on its set top box. It started functioning and after one hour it again stopeed functioning. Since then I am trying to contacted their engineers but all in vain. It customer care cantre at Mumbai and Dehradun did no care for for any aomplaints. BE CAUTIOUS AND NEVER DO THIS MISTAKE AS I DID.
Mohan Khansali
Dehradun.21.11.08

fvfg

I have purchased big tv all channels for 5500 rs for 1 year, and its been more than one months,
i am yest to see all channels, i have spoken to almost every one here in chennai, plus some idiotic managers in bombay.. i still get the message please subscribe to the channels. i have also payed 1000 rs more than what they have they earlier said .. big tv is a blunder dont buy it.. actually the problem is technical people dosnt know anything technical.. the sales personal dosnt know anything about sales and the customer service dosnt know anything about customer service.. the big tv should be named fraud tv..

Big mistake of life while taking the connection of Big TV...

Wrost customer service I had ever seen in life...

Taken the connection in UP and no service is provided by reliance. As my connection is of no use no channels are reflecting on Screen...

MR AMBANI YOU ARE HAPPY WHILE BECOMING THE 3RD RICHEST CEO IN WORLD BUT NO CUSTOMER SATISFACTION FROM YOUR COMPANIES

BIG TV IS BIG CHEAT, TAKING THE MONEY AND NOT PROVIDING THE SERVICE, I THINK WE CAN BOOK A CASE AGAINST RELIANCE BIG TV BECAUSE HE IS CHEATING THE PEOPLE. THEY ARE NOT ALLOWING TO COME TO OFFICE THEY ARE NOT PROVIDING THE NECESSARY INFORMATION. BIG TV CUSTOMER CARE EXECUTIVES KNOW ONLY TWO WORDS SORRY AND WAIT TILL TODAY, THEY DOES NOT KNOW APART FROM THESE TWO WORDS.

BOOK THE CASE AGAINST RELIANCE BIG TV IN CONSUMER COURT.

BIG TV — Customer Care

I firmly believe that BIG TV Customer care is worst in all. I tried to contact them atleast an hour. But couldnt reach them. Is there any way that we can legally raise the complaint against company and sue them???

I informed the customer care of Big TV at 0600 Am/15/6/09 to switch off Neo sports package.It is not done evenat 0945 hrs>I have sent six e mails requesting the same.Nothing moves in big tv .It is becoming another behemoth which needs to prodded all the time.It is herculean task to contact the customer care executive.It is the worst possible DTH service in the world.

Friends,

Through this forum I wish to warn everyone who wish to get a DTH connection. I bought a Relaince Big TV connection about 10 months back. Around 3 weeks back the set top box suddenly stopped working. After trying to get through the customer service numbers for several days I was able to register a complaint on 21st June and was promised that problem will be fixed in 48 hrs. I never heard back from the company in next 3 days and called the customer service again. This time first they refused to admit that I am providing correct connection details..after some frustrating arguments they admitted that it was their system error. Then when I asked about the action taken on my complain they simply told me that they do not have replacement equipments and cannot commit the time by when they can solve the problem. I was extremely frustrated and even shot an email to [protected]@bigtv.co.in, hoping that some responsible manager would look into my problem. Today it is 29 June and shockingly there is no response from the company. I have sold the reliance dish and set top box to scrap dealer and will get tata sky connection.

Hope my story will help you make better choice.

Yes. We too got reliance Big TV four months before in trivandrum. It is not working now. We kept on calling the customer care. Most of the time we wont get connected to the customer care officer. We will talk with them after a long time. Whenever they talk with us, they say that the engineer visit us in 48 hrs. But no one visited us in the past one and a half month. Very poor customer service. We are struggling with them. Sometimes they said that the engineer has started to visit us. But no one came to our home. We are simply keeping it in our home without any use. Planning to surrender it very rude and i am going to complaint to customer rights dept and i am going to do it within a day ...
I suggest NO to Big TV.

my smart card number[protected] and my dealer is g. sravanth i have taken big tv he is told that 3 months free and he is told that give me 400rs after 3 months i will do recharge he is told now 2months only over conecttion cut any reqire ments please contact [protected] and his name is lal raj