[Resolved] Reliance Big Tv — Pathetic,worst customer service

[Resolved] Reliance Big Tv — Pathetic,worst customer service

S S G Makwana from Surat, Gujarat

Hi, We had ordered Big tv max pack with one year subcription costing of Rs 4999/- . After 1 week of installation sabtv, aaj tak and tej channels were restricted to us. We called up the customer care, and every time they say that it would be solved within 48 hours..We are calling the cutomer for the past one month and raising several complaints, but still no action is been taken. God knows when their 48 hours will come to an end. Also the customer care people keeps us on hold and finally disconnects our calls. We have wasted so much on phone calls bcoz of this. And now there is no more patience. Reliance being one of the largest companies in India, but such pathetic service. This is definitely not accepted from a company like Reliance. We buy products from reputed companies, so that we can get good services from them..But now we regret and feel that the local cable connection was much better. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Kama Rajan

from Mumbai, Maharashtra

Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.

I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.

2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated

Nitin

I am facing absolutely same problem as yours. I bought two big tv set top boxes and spent 7480 for both of them (500 off on second). I wanted smart 3990 pack on both of them. For both set top boxes popular pack was activated. They took in separate complaints for these setup boxes. For the first week, they did not even register a complaint since they said that its not their problem and I must have written something wrong in form so I need to talk to dealer!! After a week they registered the complaint. First complaint got solved after 2 weeks of continuous phone calls. For second setup box, I have now been calling them on almost daily basis for last 5 weeks and it is still unresolved!!! To top that, they have now closed my existing complaints twice without fixing the problem and they open up a new one. Currently it is third complaint in a row that they have opened up for me with same problem!!!

BIG TV customer care is actually customer-dont-care. It is completely useless.
Don't buy BIG TV if you haven't bought it as yet.

Vishal

from Noida, Uttar Pradesh

Yes, BIGTV customer care service is very poor, i have registered a compliant around 10 days, but no action taken on that, when i call to Customer care on BIG TV, they told you requested has been forwarded to concern department, and at last they closed my that complaint wihout resolation.
That's true BIG TV is worse among all the DTH service provider.
my subscription ID is[protected] Location Ghaziabad

Ajay Reddy

from Pune, Maharashtra

I face similar issue, I purchased BIGTV south popular pack on October at Reliance Center. While purchasing they shown me the list which includes NDTV group ( NDTV Imagine, NDTV Profit. etc) free for one year. It worked fine upto nearly month. After that I unable to view NDTV group. When i complained to customer care, they assured me for 48 hours. But after calling several times, at last they (customer care) told me that presently NDTV group is not coming for Free and you need to pay rs 60 monthly charges.

Please let me know whether i can go for consumer court. I feel local cable is much better than this.

Tina Singh

I am holder of smart card no[protected]. I have been trying to get my services up since the past 3 days, but the customer care in Reliance is of no use. I have recently relocated and recharged by Rs 350 to chnage my address and have an engineer come to my place and set up the dish.
Since last night 21 oct I have called customer care about 3 times. They say system is down. Today I have called twice since morning. I asked the girl on the phone if the system is up. She said yes and after making me listen to music for 11 minutes, she came back on line saying system is still down.
Big Tv services is really really bad, the customer care executives are very pathetic, not at all smart and fast. Its a real pain having a big tv connection.

I have left my phone number with all the customer care executves. Half the tm the call ends when they cant wrk out the prob. Its pathertic.Relaince BIg tv is sickkkkkkkkkkkkkkkkkkkkkkkk.

sbhtr27

from Mumbai, Maharashtra

Reliance Big TV — Recharged My account but The Channels didn't start

I recharged my account ...Smart Card no.[protected]...Transaction No.87005764...All was done nd the message also came on the T.V that the recharge was successful but the channels didn't start...please see to it as soon as possible..