[Resolved]  Reliance Big Tv — Bad support after sale

Reliance / Big TV — customer service is not needed even after complaint is given 5 days back

hi

i have BIGTV in my home. I took this connect just 2 weeks back and all channels suddenly vanished.. shows no signal. I have given complaint on 15th nov and still no one has attended. If i call them they will say that they will only call me and come to my home. All bad words are comming in my mouth now..

Reliance Big TV — BIG TV NO SERVICES AFTER SALE

Date - 20/11/2008.
To,
The Big TV Department.

Dear Sir,

I am a customer and an owner of your Big TV product. It is not working properly since 09/11/2008 (Sunday). I have also applied the complaint two times. But, No actions are being taken regarding this matter. The details regarding my Big TV Set Top Box are as follows:-

Smart Cad Number[protected]
CAF Number - [protected]
STB Number - SHYSTC[protected]

The details regarding the applidation of two complaints are also as follows:-

FIRST :- Complaint Number[protected]
Applied On - 11/11/2008 (Tuesday)

SECOND :- Complaint Number[protected]
Applied On - 14/11/2008 (Friday)

Why your company's executive is not approaching to the complaint...?
I am not satisfied with your services and product. It will be much better if I had installed any other DTH service.

I've thought that RELIANCE Limited is much better but it is TOTALLY WRONG...

Just pay attention to this complaint otherwise I am ready to kick out your BIG TV product from my house...And I shall also use any legal action against your company.

From,
Jitendra Kumar Dhanwani.
C/o. Bharat Agencies,
Gurunanak Market,
Vaishali Nagar,
Bhilai, C.G.- 490 023

Cell No. - [protected]
Landline No.[protected]
E-Mail ID- [protected]@rediffmail.com

BIG TV — No proper response...after installation from the customer care

we have bought the big tv on 12-11-08 and it has been installed on[protected] ... from that the day we cant get proper channels after recharing from the copoun also (not even the regional channels like Sun tv, Star vijay).. we get channnels like star movie, star one and also the cine Halls ...after informing to the customer care we dint get proper response.I have totally feed up the product... all mailed that buy Indian product because of the economical status though the proper response frm the customer care was really pissed me many times...from the complaint day i was daily calling the customer care...i have very bad experience...

Smart Card No :[protected]
Recharge PIN No:[protected]
Recharge coupon serial no :[protected]
Complaint No:80293453

Reliance Big TV — customare care number & the other number print on its card are not responding

my big tv is not recieving any channel but there is no response to the customercare no & other number print on card while diling there is no response, the retailer & wholeseller both are not giving satisfactory answer very bad after sale service

Big Tv is Worst Service Provider...
Responsible Person please Contact me

HI,

Is any following up my complaint?.. My Complaint no. is 82243249.

Till date no one is following up the problem here. This is the compliant I given it before.

{
I have taken the BIG TV's setup box on[protected]. The dealer has assured that, it will be installed on that day itself. Still it is not happened. Please look forward to it.

Dealer Name: Raj mobi world, Deshpande nagar, Hubli. (Karnataka)
Sim card NO.[protected]
Work order number. [protected]
}


Harish
+[protected]

Reliance ADAG — Worst class service of Big Tv

From

Ashutosh Kumar Mishra

Big TV Card no.[protected]





To,

The Customer Care



Dear Customer Care,

I am a new customer of Big TV (Card No.[protected]. After installation my Big Tv worked just for 2-3 days after that it stopped working. I had complained no. of time on you toll free number . To my surprise Big Tv is using a new funda of closing complains without attending or else providing a new complain no. every time a user complains.

Anyway current position is Big Tv is a BIG Trouble for me. Please check the following table so far i have got 5 new complains nos. without attending a single one. I am sure with low price you will surely get a high figure in sales as shown on your website but a poor service will simply spread bad word of mouth.



Sl.
Complain No.
Description (Reason of closing)

Complain No.[protected] Date - 21-Nov-08
This no. was closed without attending.

Complain No.[protected]
The call centre guy told me that there is a fault in your set top box and it needs to be replaced.

Complain No.[protected]
This time again the person told me that it will be attended within 48 hrs. still no response. This time The call centre person told me that there is a hanging problem with my set top and it can b rectified.

Complain No.[protected]
Above complain closed saying that my mobile no. was unreachable they didn't bother to call my landline no. and given a new complain no.

Complain No.[protected]
Date – 3-Dec-08
This is the latest complain no. supplied by call centre with the same assurance of correcting in 48 hrs.

In this regard i had complained by mail also (I am attaching email also) but all is waste of time. I am sure about what will happen to this letter also. So far approx two weeks after my first complain I am still waiting for any support. In case you are not able to provide any support do tell us the process of how to return back to you ?

With warm regards and hope to have same kind of service in the future.


Your's faithfully.


Ashutosh Kumar.

Phone / Mob : [protected], [protected]

Respected Sir,

This is in reference to complaint no 80981431 by CUST ID NO[protected].

This complaint had been logged last month (3 weeks ago), but still no action has been taken on the same.

The main problem is that i have subscribe the 2490 offer with 6 months free subscription but from last month my NDTV package had been removed without any prior intimation or notice, even i had called customer care many times they suggested various ways to solve the problem such as restart your system, clean your card etc. and the same has been carrying on from the last 1 month.

I need a proper solution of the same as i had payed hard earned money for the same and still i am not recieving the proper services, so what is the need of subsribing to BIG TV, even a cable operator is providing this type of irregular and dis-satisfying service.


Please do revert at the earlist with proper solution or i and other dissatisfied customers like me have to choose other means.



Thanks in ADVANCE as still i have faith on you.


Regards
Bhaskar Pratap

I had installed BIG Tv on Nov 22, 2008. The guy who came for installation broke my window while installing. I probably have to replace a new one now. On top of this, he did not complete installation and said he will come back the very next day. Today is Dec 12 and nobdoy bothered to give even a single call back eventhough i registeres a formal complaint on 24 Nov.

I called the customer service more than 5 times during this period and every time i had the explain the whole story. I spoke to three of their team leads by names Hemanand, Nandha Kumari and Vandana. Each of them promised a call back within the enxt two hrs which never happened. When i asked to connect me to their Manager, they say that their Manager cannot talk to cusomers. I wma wonering why the hell is being paid for if he cant listen to his customers?

Subscribing to BIG Tv is probably a very BIG mistake...I hear that rechare vouchers are non existent in the market and its one more ordeal getting your accoutn recharged..

I dont know whehter Big tv managment reads thro' all these complaints but prospective customers whoever reads this...pl. DO NOT commit the same mistake that i have done

reliance/big tv — I did big mistake to buy big Tv

We bought the south Package on 20 Sep 2008. After that one mothe they installed and after 30 days its stop working .So i made complaint on Nov 9 th 2008 and after that ever day i am calling to customer care and they ''sorry ...it will solve with 48 hours " buts very very bad to the Reliance Brand, i frasted and stop calling, still that problem was not solved ..What should do for this any body give me solution for this. Really we don't know what to-do next...Our Suggestion to Consumer is don’t go for BIG TV DTH.

Ravi Kumar
[protected]

Reliance Big TV — Reliance BIG TV ---- (Not BIG should be BEG TV-- as the customers have to beg for service uptime...)

Reliance BIG TV ---- (Not BIG should be BEG TV-- as the customers have to beg for service uptime...)
I work for a reputed Media Company and am extremely disappointed with the service provided by BIG TV and their negligent attitude towards customers.I had bought their one year subscription which went fine for initial 2 months and then its been 2 months now that I am without it inspite of paying in advance for the whole year.Since 2 months It has become my daily routine to call the customer care since they are not bothered to revert back with the status neither they have any solutions to a very simple problem nor do they care about loosing the customers.They give excuses (which is difficult to buy)like our info (customer info) is not updated by another team within and hence the problem.What surprises is that they can repeat this 100 times when we call but cannot pick the call and sort out things with their so called "another team" whose supposed to update.They neither have any TAT / SLAs and just say hello & Sorry!!!I have interacted with several customer care execs of other service companies for other services and have always got quick and convincing revert but with Big TV, looks like there is no monitoring on the calls and no solutions...On the contrary, i also have a local Digital cable connection whose TAT to close a complaint is 24 hours, and guess they do not even have the luxury of a customer support center ...so why Reliance Big TV????????
This problem has not been faced just by me but also few friends in network community that I know have similar complaints and we have decided to file a complaint in consumer court...

My reliance smart card connection # ([protected]) showing error of "Sim card registration failed" after some seconds whenever i call someone. And my sms facility also not working, the amount deducted but message not delivered. Regarding this i called out customer care service where i talk with Soumnath Chatterjee he told me to purchase duplicate sim worth Rs.100. <<<<<Wat the hell is this solution? why will i spend money if its the company's fault?...And tht Mr. Soumnath don't transfer my call to the head office even. Plz take some action and solve my problem as soon as possible. Plz contact me at [protected]

I have a Big tv but it's inactive. please send me how I active my box.

Reliance Big TV — Reliance Big TV Complaints

I bought bigtv launch offer Rs2499 and when installation engineer had come to installation we had informed him for six month plan, but after three month we got the information from Reliance customer care that my connection duration is about to expire because my plan is only for six month after that i have recharge my connection with new plan Starter pack 3, and at that time they have not provide any information to me like we have to raise a request to discontinue old pack as per our understanding i am not going to continue any old plan then why we have to pay but they are charging for that to me around one month then i have log a complain on BIG tv care () but till today after 1 we have not got any response
BEWARE GUYS, THEY ARE CHEATS. I RECOMMEND NO ONE TO BUY THIS CRAY NAMED BIGTV. HELLO AMBANI BHAI, WILL YOU CONSIDER YOUR CUSTOMER'S SUFFERINGS OR DO YOU JUST WANT TO MAKE FAST BUCKS

BIG TV — Not working for last 3 days.

My BIG TV DTH has been disconnected because of wrong package activation done by the service provider.

Even after correct recharge the services have not been restored for the last 3 days, customer care not getting connected and no reply to complaint mails.

subscriber id : [protected]

complaint no :[protected]

Reliance Big TV — WRONG COMMITMENT/POOR SERVICE

When i purchase this bigtv, they committed me to give Three months of premium pack and after three months one year popular pack by the reliance world Darya Ganj, Delhi. But after five months they not only denied to give their committed pack but also showning my bigtv account in nagetive balance and stop the services also.
When I talk to their senior officer of reliance bigtv. They do not agree to listen my problem or a proper solution.
ANITA DEVI
contact no. [protected]
My smart card no.[protected]
Bill tin no. [protected]
purchase date[protected]

BIG TV — WORST IN EVERYTHING

1)DELAY IN INSTALLATION
2)ACTIVATION PROBLEM
3)THERE IS NO TRUTH IN THEIR WORDS
4)IRRESPECTIVE CUSTOMER SUPPORT for example (SAYED, BALA, MOHAMED)
5)THEY WILL GIVE LOTS OF COMPLAINT NUMBER(FOR ME THEY HAD GIVEN 3 COMPLAINT NUMBER
6)THEY WILL CUT THE CHANNELS WITH OUT ANY PRIOR NOTICE

i have actived a colors channel on dated 12/02/2009. but it is not see, after i am called from four day to call centre, they said that channel is actived and we will cleared your problem in four hours. but problem
is not cleared and i can not see channel till today.my id No is.[protected]. i given a clomplaint more than 6 to 7 times. but i can not received any responce from them.

Reliance Big TV — 2% SERVICE TAX CUT

Dear sir.
I talked to customer care about recent 2% cut of service tax from 25 th feb 09 and its impact on rate on different packs subcribson.They told that it is 12.36% but at present it should be 10.30%.I think They are charging more service tax.
Can anybody sure that my complaint is right.
with regards
ak maiti

BIG TV — unsatisfied

dear sir/madam,
i am ankur jain from nanauta[saharanpur].{u.p. west}.my smart card no. is[protected], i have sent u a mail before 3-4 days.but u did not answerd me.i repeat i[censored] did not contact me before 5th march, then i have submit this case in consumer coart.u cont. me at [protected]/[protected]