Reliance BigTV Complaints & Reviews

Hi

I have lots of issues with reliance BIG TV

I made a foolish mistake of purchasing BIGTV online and after getting welcome kit from them on 10 The june 2010
My new installation is not done since more than 3 weeks
and I am staying in Kharghar- Navi Mumbai-410210 now these people say local Cable operators here do not allow them to install any DTH ...
Is this is the case why should Reliance venture into such business ????

Now When I contact Customer care to get my refund they ask me to hold line to transfer the cll to superiors and it never gets answered
I really feel Reliance should be sued for providing such pathetic customer service
Please Suggest how to handle with them and how to go ahead to get my refund

Fully agree.

1.SOME MORE ASSAMESE CHANNELS LIKE "DY 365", "NE HIFI "AND "RANG" SHOULD BE INSTALLED IN BIG TV.

2.THE SELECT BUTTON DOES NOT WORK PROPERLY.

3.THE SOUND IN HINDI DOES NOT MATCH IN CHANNEL "NICK"

I have faced similar incident. Seems like Reliance BigTV itself creates some problem and the STB becomes inoperable. This could be their business strategy to withdraw money from existing customer. I had a very bad experience with Reliance for Mobile services. I recommend to people not to go far any Reliance product/services.
I'm planning to switch to Airtel DTH services. As far as quality of service is concerned, they are far better than any other service providers.

Hi all,

Even I am facing a similar problem for the past 15 days. I have to check how much will they charge for fixing that.

Dear Customer,

We regret the inconvenience caused, the same has been corrected and we request you to check at your end. Please do keep sharing your feedback and suggestions in future which will help us serve you better.

Regards
Reliance Big TV DTH

Dear Customer,

As per your discussion with the customer care representative our ISP will help you resolve the issue by today.

Regards
Reliance Big TV DTH

Dear Sir,

I am taken a service of big tv in the month of june2009, up to one year there is no problems, now june 9 2010 onwards problems are raised, my ID is[protected].

1. I have called first time on 08/06/2010 to [protected] for query i.e., my set top box is switched off and on automatically and i have not seen tv channels only 5 seconds due to this problrm. then customer service executive told me within 24 hors it will be solved, then i will called again on 10/06/2010 same words were reapeted again, then i will called on 22/06/2010 they given one complaint number afterwords nothing will happen and that complaint also closed without any solving problem, then i will called on 23/06/2010 the same words are reapeted, then i will called 24/06/2020 again same thing will happened. again i will called on 30/06/2010 again same, again today 01/07/10 same thing will repeated, HOW TO BELIVE BIG TV? without solving the problems they were deduct service charges in the recharge amount. what to do? i have all recordinngs in my mobile, SO i am decided to go to consumer Forum. This is the best way otherwise we will mentally upset. BIG TV cusomers service is very very Worst and third class among the Others. Moreover i dont have other words to tease.

Dear sir,
My self Praween Singh from Gaya, Bihar. I brought a onida 21' ultra slim TV in which I got big tv connection free. I submitted my request to big tv customer care on 16 Nov. 2010. Customer service executive said that your big tv installed within four days but it is not installed till today. BIG TV cusomers service is very very Worst and third class among the Others. Moreover i dont have other words to tease.

hartaj singh
r/sir,
as the matter of service it's very poor . i recharged from jammu, jewel chowk i.e sky ways communication shop no.10, vinayak bazar near hotel rajdhani, jammu.every time they give us a ph. no.[protected].but they don't pick the phone even without reponding on dated[protected] i call 25 times but they not responding.after that if i call again shown ph. busy.and they giving a single no. for dialing and others no. not working.and if even they take everytime after 2 to 3 days time for processing recharged.so what i can do if i go to them they said dont worry its processing. 1) the service is not proper 2) everytime delayed. 3)not cooperative with customers.4)help less service provider.
its my humble request to you that take action against him for proving such type of service.
thankig you.

Error Code 400. Customer ID[protected], M.Devadas. My complaint No[protected], has been attended to promptly by your service engineer at Tirupur ar 9.30 am to day. Thanks & regards

M.Devadas
25.9.2013

it is a good and nice cell thanking u,

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan

Dear Customer,

The charges of Rs 700 is against relocation of STB. As per your discussion with our customer care executive the excess charges were waived off and only the charges for relocation been debited from your account as per the process and the issue was resolved.

Please let us know if there is any variance.

Regards,
Reliance BIG TV DTH Team

Stupid BIG TV Direct Thieves and Hooligans, tell me how much you have waived off. Am i asking any alms from you. What is the proicess you are telling. Screwing the customer money and make him to run for about 2 months and just closing the issue as nothing. Do you have anything in your head called brain and something between your legs to say that you are a human being. I had called 100 times to your CC executives for know how much have been waived off, till today none of the person could tell how much has been waived off. Do you people playing to customers.

Reliance Smart Card — Money getting deducted without any reason

Hello sir,

I am a user of Relience smart card based on Muzaffarpur with No. [protected].
Despite of complaining so many times regarding my money getting deducted because of different service packs which i never consented or told to provide.
Please stop all the VAT services and all the service packs immediated and stop deducting money immediately.

I will be highly obliged for this.

Regards,

Meera ball

Dear Customer,

As per the update from our ISP, an appointment has been fixed the installation will be done by today. We will look forward for your feedback and suggestions in the future.

Regards
Reliance BIG TV DTH Team

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan

Reliance Big TV — Fraud reliance big tv

I had subscribed for Reliance Big TV Diamond Pack on 13th September, 2009. Later, on , I chose to go for annual subscriptions of additional packages of Zee TV(Rs17) and Regional Bangla(Rs 5). But, on 28th May, 2010, I received a message from Reliance saying that there was no balance left in my account and my additional packages would be discontinued, if I did not recharge my account.

I called up the customer care to enquire about this and the executive said that because I had subscribed for an additional Sports Pack, my account balance had expired. When, I denied this, the executive literally quarreled with me on this. On being protested over the point that the Diamond Pack includes the Sports Pack and there is no point in re-subscribing, he asked me to call the next day and find out what has gone wrong. On the next day, after lodging a complaint regarding this, another executive informed me that during the time of IPL, my account was automatically activated with the Sports Pack, by mistake and assured me that within 48 hours, the amount would be credited back to my account.

After 48 hours, i.e. on 31st May, I found out that the balance was still not credited to my account and I called up to enquire about this. The executive assured me that the case would be resolved in 10 hours. But, only 4 hours later, I received a message that my case was closed but, to my dismay, the balance still did not turn up in my account. I called them up again. This time they admitted that it was their fault and told me that this will be escalated to their superior but, when I asked them to forward the line to the superior; they came up with petty reasons not to do that. I lodged another complaint, and the executive told me that the issue would be solved by the night but, it was not. When I called up in the night, they again assured me that the issue would be solved by June 2nd without fail.

On 2nd June, the additional packages got disconnected. When I called up to check, the same old story was repeated. They said that it was their fault and told me that this will be escalated to their superior but, when I asked them to forward the line to the superior; they again came up with some petty reasons. 2 to 3 hours later, they closed the case again without resolving. I called up and the entire story was repeated over and over again. My case is still unresolved. I had no option but to recharge the amount on my account.

I am really dissatisfied with the service and would advice you against going for Reliance Big TV.

Dear Customer,

We regret the inconvenience caused, the amount has been credited back to your account today, request you to please check the same.

Regards
Reliance BIG TV DTH Team

Dear Customer,

We regret the inconvenience caused, the amount has been credited back to your account today, request you to please check the same.

Regards
Reliance BIG TV DTH Team

Dear Customer,

Request you to share your set-top box smart card no. and location details, we will help you solve the issue as soon as possible.


Regards
Reliance Big TV DTH

Dear Customer,

As you mentioned customer care team tried solving the issue over the phone but it didn’t get resolved, the reason why one of our ISP will visit to get it rectified.

We request you let the ISP visit and check the exact reason of the issue and solve it as soon as possible to provide you uninterrupted services.Let us know if you need any further details.

Regards
Reliance BIG TV DTH Team

Dear Customer,

Can you please provide the details of your Smart Card No, Location, complaint no and date of complaint

Regards
Reliance Big TV DTH Team

Dear Reliance Big TV DTD Team,

Still no response even after 6 days. Are you people sleeping???????????

My Smart Card No:[protected], S.Ramasubramanian

Reliance Big TV — wrong subscription done at big tv end

hi my name is amit. account number[protected]. i got my account recharged done on 10th october 2009 for rs 1700/ for one year subscription for premium pack activation. but after six months they told me that my account has not been activated for premium pack and they are deducting the amount on basis of previous pack that was maxi cab( which was no longer in use when i got my account recharged. i did spoke to their customer care regarding change of pack at time of activation but now they refuse to acknowledge. what shall now can be done plz advice.
amit

Dear Amit,

Request you to please share the details regarding your communication with the customer care representative(date of communication, name of the representative, location, request no) post which our customer care representative will get in touch with you to resolve the issue as soon as possible

Regards
Reliance BIG TV DTH Team

Dear Amit,

Request you to please share the details regarding your communication with the customer care representative(date of communication, name of the representative, location, request no) post which our customer care representative will get in touch with you to resolve the issue as soon as possible

Regards
Reliance BIG TV DTH Team

Hi myself Arunkumar from Cochin, my account no[protected] i recharged the big tv on[protected] for Rs.1270 with 1 year validity.
now the balance become Rs.0. How? I report to the customer care but they are giving irresponsible answers.

if this is a responsible service please see the complaint.

BIG TV — Bad service and no response to complaints

I have subscribed to BIG TV in November 2009 and since then using it. My subscriber number is[protected]. I have a problem with the service and no action is being taken even after complaining about it several time. This is very irritating for the customer.

I made a recharge of R.S.240/- on 27th Jan 2009 and asked to apply service pack3. Suddenly on 16th February 2009 all my services were deactivated and all channels locked. When i called customer care I got various reasons for this from different people. The response is that the same package was activated two times at the same time which seems to be very strange and also the server was down and similar explanations.

On top of this even after disconnecting money is getting deducted from my account and it shows negative balance making it even more worse every time.

I want an action to be taken against my complain as soon as possible by the higher authorities.

Sir,
I am Rifas Residing at Pukkattupady, Cochin, Kerala. I am
using Smart Card. Before few days I missed smart card and I Apply to
get duplicate Smart Card 5 days ago[protected] My Smart Card No:
[protected] Service Request No: is[protected] Because I am not got
any Response from your said. So Kindly Request to sent to me a
duplicate Smart Card



Your Faithfully


Rifas


Mob [protected]

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan

Dear Customer,
Our local service team will get in touch with you in 48 hours.
Inconvenience regrated.
Rgds,
BIGTV Customer care team

I am Arun.with customer ID[protected], getting same problem.After 2 month one person came and reinstalled software and took 175 RS from my account.but the problem still exit.now every 5 minute it is getting restarted.Now they are saying i should replace this settop box it cost nearly 850 RS.So far what i felt is that the customer service of BTV is worst.Instead of paying this 850 i can go for another service providers.

Hi Vijay,
I am Hazarath from chennai.

I am also facing the same problem and they are asking 350/-.

did they resolve your issue? if so, what did they do?

Plz reply me at [protected]@gmail.com

Thank you.

Best Regards,
Hazarath

mob: [protected]

my name sagar my problem is big tv name erase to digital tv

Dear Vijay,

I am Bins residing in Bangalore. My set top box serial number is also starting from 2006, and the same problem is there to me as well. Whenever we are switching on the TV, it will auto stop and auto on the set top box at least 10-15 times and by the time we would have already waster minimum 30 mints. When I made call to customer care, they are asking for 175/- for client visit and told me to replace the Set top box and it will cost 500/-. So I am in thought of changing the provider with Airtel and I feel the customer service is very good and signal quality is also good.

By the way can you please let us know any update on your issue.

Thanks,
Bins Davis
[protected].

BIG TV — No Service

I have taken a BIG TV connection 15 days before, my card no is "[protected]" and very next day i am getting black screen with BIG TV Logo.

I have called up the customer care and they gave me a complaint number : "75262878" and assured me that my problem will be resolved in 4 hrs. I waited for 6 hrs and again i called up the customer care, now they said that it will be resolved in 48 hrs. I asked him to tell exactly why the screen is in black with the logo. He said to check the signal condition, i checked it was showing POOR quality. He said we will rectify your problem within few hours. Not the hours are going on days are going on till now no one noted my complaint and didn't rectify the problem. I contacted the person who installed, he said me to press 23467 button on the screen and press OK, nothing happened, his response is very worst. He said if i am free i will come and i am busy right now. See his performance.

I fed up calling up the customer care coz same reply (within few hrs) no action. Then why the hell you are providing the customer care. I disconnected the local cable connection, now we are not able to watch anything.

I want my connection to be connected and if not refund me my full ammount if they can not provide any after sale service to the customers.

i residing in Muraliangar, Visakhapatnam. My new house No. is Flat No. 202, Manasa REsidency, Laxminagar, Marripalem, Visakhapatnam-18. I have taken the big tv connection on 30th Sep 2008. I request you to connect the big tv on 4th Oct 2008 evening 4.00 PM for shifting rent house to own house. But he has came on 4th October evening 7 'O' clock. He erected dish infront of the house. Unfortunately dose not agree the my family members. i request you shift the dish upstairs. He told that now it is not possible shifting and come later and shifted to upstairs, the dish is taken away. i also again call to the call centre on 4th october 8.00 clock he told to come on Mondy 6th Oct 2008 at 3 'O' clock PM. But he didnot come. again call to call centre the call centre mandam told he bring to Tuseday 3 P.M. onwards. today Tuesday also morning call to call center the madam told your ID is expired and remain logding again. I take the connection One week also. now put the another two days. totlally 10 days no channels in our house. my family is totally disturbed. so i request you to solve the problem as early as possible.

i m coustomer of reliance big tv but from 3 months my connection is not working.i had complained many times to the shop owner who is the dealer ab out this .my disc is not working properly .he also forwarded my complained 2 the concered officer they assure us thet our man will be there in 48 hours.but every time there is no action from there side.now i m thinking that i got cheated.my id no of set of box is shystc[protected] and shystc[protected]. smart card id no is[protected] and[protected].my aknoldejment no of from is [protected] and [protected].my welcome kit no is [protected]. my connection is by the name of manoj j bhojwani.my add is 402 guru pooja appartment central avenue road ambedkar square nagpur 440008. please take action as soon as possible.

Dated:16.10.2009

Respected Sir,
I am Big TV customer. I have very much regret to inform you that I have face Signal lost problem on dated:13.09.2009 and i complain through customer care service and complain No. is[protected] on dt.13.09.2009 and regularly i talk and again without solve our problem new complain No. given to me on dated: 04.10.2009 complain No.[protected]. Then again on dated:10.10.2009 new complain no. given to me[protected]. Then again on dated: 14.10.2009 new complain No. given to me[protected]. But till date problem is continue. When i talk about complain only one answer i.e. within two days your problem solved by our service engineer.

Please advise me and look into this issue.I hope I will get an early response.

I have tried many a places in Delhi for procuring the Reliance Big TV re-charge coupon. I have only left with 4-5 days of the connectivity. To enable me re-charge my connection, please make available me the list (names & addresses) of outlets of Reliance Big TV re-charge coupon in Dwarka, New Delhi by return mail.

31-Jan-10, I Have Logged a Complaint that My Big TV is not working as it is appearing “Error-2” while installing Channels in Set up Box – Complaint Number[protected]. I have waited 3 days but no CALL, NO E-mail, No Engineer Visit – NOTHING at all then I called up again in Customer care on 4th Feb 10, and asked for same complaint status. Surprisingly they said the Complaint has been closed being reason Customer is not willing to pay Engineer charges - Let me remind here THERE WAS NO COMMUNICATION WITH ME FROM RELIANCE so Call closed. 4th Feb another Complaint[protected], This Time Reliance (Customer Care) has given 24 hr’s Time Period for Resolution. I have waited next day at home but No Sign from Reliance so I have called up again on 5th Feb but nothing was changed same Lines, commitment .Now I have almost realized that I have made a big mistake to stay with reliance.
5th Feb again Complaint –[protected] waited till 8th Feb But amazingly no Response at all so I have called in customer care and GOD BLESS!! Complaint has been close once again so I am just Holding my patience and waiting for service which I have paid it. 8th Feb 10, again I have made Complain for same issue and Off course No change in Commitment , Still Big Words and Greeting Lines. 8th Feb 10 Complain –[protected].
It is very shameful for us that we are still Depending on this system which need to strict by our government.
Hope It will work soon!!

This is to bring to your kind notice that the issue with the BIG TV Setup box is piled up and not at all being addressed from past 10 days.

The following is the case sheet:

My Reliance Setup Box stopped working from December 9th 2010, which I have logged a complaint with Reliance BIG TV customer care for the same on 10th December 2010.

Day 1- None from Reliance BigTv called me and issue hasn't been resolved.
Day2 - I have Received a message that the complaint which I have logged has been closed. So I again called to Customer care and raised the complaint again.
Day3 - I got a call from some BIG TV guy who directly answered that he cannot attend the call, Its raining heavily(rain just got stopped 1 hour before he called) and he promised me that he will look into the issue next day.
Day 4 - Same has been updated to me as they updated me on Day 3.
Day 5 - A guy surprisingly did a favor to call me at 1o clock(inspite explaining that I need to go to office, so will not be available at home from 10.30am to 8.30pm) noon saying that he is interested to look into the issue. i Requested him to come next day anytime.
Day 6 - ( I took leave assuming that the BIG TV service guy would come to my home and fix the issue)I have called the same guy nextday afternoon asking whether he is going to fix the problem or not. The guy answered me that its raining heavily again.
Day 7 - Atlast a guy called vijay kumar visited my house and tried to fix the issue. He couldnt and concluded me that the setup is not working properly and need to be replaced. He also strictly recommended me to be available in home next day all the time.
Day 8 - I waited for the Vijay kumar. Instead of Vijay Kumar I got a message that my complaint which I have logged has been closed.
Day 9 - I again have called customer care and asked why Vijay Kumar couldnt able to fix the issue. Customer Service executive updated me that Vijay kumar will resolve the issue next day.
Day 10 - Vijay kumar neither called me nor attended the call. I again called the customer care. Customer Service executive Bhanuprakash M has attended my call and told me that My issue will be resolved in 24 hours.
Day 11 - No one did call me till today evening and I called the customer care to know about why the issued hasnt been resolved. Customer Service executive Bhanuprakash M updated me that there is shortage with the setup boxes so it can be resolved only when the setup box will be available . I requested Bhanuprakash M to help me understand why I havent been updated about the progress made on my complaint and requested to connect to the Supervisor Resham Arsha to understand me why the issue is not getting progressed. She answered me that she can take action on the issue only when I will re-activate the account.

I also re-activated the account as Reshma Arsha. But no one till date are not at all bothered to really be commited to atleast update the progress and when they can resolve the issue. Two terms 'IN PROGRESS' and 'WILL BE RESOLVED IN 24 HOURS' is only answered every time I am calling for help to customer care. I expect that my issue will be atleast taken in considertion now to act and resolve the problem now.

sir
my bigtv mastercard no. is[protected] is no servies now . pls let me know what happened

BIG TV — No Service for Complaint

From March onwards , i have complained about set top box failure. Till today (19/6/2013) No replacement ll be made.
i have called more than 6 time to customer care . when even i request the complain to them, within two days, they close the complaint with rectification.

For the past TEN days I have been trying to register a complaint that the reception on my Big TV connection is terrible. I am getting neither SOUND nor PICTURE - reception is EXTREMELY POOR.

My Smart Card No. is[protected]

The call center does not even pick up the phone.

Is there an alternate number of customer service outlet where I am visit and register complaint physically.

Is there ANYONE at all beyond this dumb call center who can give SOME response?

I am, paying and recharging in time for ZERO SERVICE and my recharge account is ticking down when I am running from pillar to post just to REGISTER a complaint.

Hope someone will listen and respond at least NOW.

Rohan Chandrasekar

relocation fixing

i am applying relocation fixing on 11 nov 2008 10:00am. but no response in your side. pl. action immidiatly