Reliance BigTV Complaints & Reviews

i purchase a big tv connections and set top box at december 2009.the set not did work untill 14 april 2010.i complainted on 15 april 2010 to their customer care.they told the problem will be solved in 48 hours.i complainted again and agan and counting no solution .today 10 may 2010.my ph [protected]
my smart card no [protected]
complaint id [protected]
[protected] and[protected]

Hi,
One person from Appco Marketing India Pvt. Ltd.Pune Brach, Name Sandesh Sahare came to our house with the Big TV DTH offer on 26,th April 2010 and take money Rs 1490 to complete this offer within 5 days. But still the Dish has not installed as per commitment. The cell number which he had provided is not in service. The guyes are calling from some other place that they are coming today but the result is diffrent. we took 2 days leave for them but nobody came and installed the dish. Very frustarting service. Can somebody look into this and get it done.

Thanks and regards,
Mangesh Alandkar
[protected]

Dear All,

This is Mohan, I have transferred from Chennai to Bangalore 2 weeks ago . Along with that I have Taken My Big Tv dish also . I have raised a complaint for re-installation . I am located in BTM 1 stage.I am truly telling .. I never disappointed in my life, Which I have a bad experience with BIG TV Customer care . The Dish TV haven't installed yet .. but they keep detecting money from my account .. They said to RECHARGE for Rs.350 for re-installation . However I did. But they not coming for re-installation .. and detecting money . When I call CC . They take all my stories and Disconnect the call.. Today[protected] I have been called 6 times continuously .. No proper response . They saying again to recharge Rs.350 . .. Please tell me is that make sense .. ( First off all DISH TV is not in use .. I have to keep recharging the money ) Without using the service.. Please /kindly some suggest how to escalate this issue .. and wat is the solution for this . I would appreciate if any one can help me please .. I am totally Frustrated..

Thanks in Advance,
Mohan ([protected])
My BIG TV smart card #[protected]

Hi,
When it has been solved, today is 08.05.10. Further if you can't resolved my request than i will take another action we can't have time to followup's on daily basis.

See this is Mail received for me & Customer care.

Arvind K Jha
[protected]


On Fri, Apr 30, 2010 at 4:46 PM, [protected]@bigtv.co.in <[protected]@bigtv.co.in> wrote:
Dear Customer,

In response to your mail regarding wrong engineer visit charges, we would like to inform you that your Complaint has been registered vide service request Id[protected] on 29/04/2010 and it will be solved within 2 days.

Yours sincerely,

Ajay Gupta
Customer Care
Reliance Big TV

In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in


"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
-----Original Message-----
From: Arvind Kumar Jha ([protected]@gmail.com)
Date: Thursday, April 29, 2010 06:37 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Re: Reference to your e-mail

Hi,
My Smart Card No[protected].
Kindly see my complain No[protected].

Rgds
Arvind
[protected]


On Wed, Apr 28, 2010 at 4:03 PM, [protected]@bigtv..co.in <[protected]@bigtv.co.in> wrote:
Dear Customer,

In response to your mail regarding inability to view some channels, we request you to write us back along with your 12 digits Smart Card Number to assist you better.

We apologize for the inconvenience caused to you.

Yours sincerely,

Saraswati Madhi
Customer Care
Reliance Big TV

In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@bigtv.co.in.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.




-----Original Message-----
From: Arvind Kumar Jha ([protected]@gmail.com)
Date: Tuesday, April 27, 2010 05:15 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Big Tv services relaited

Hi,

I am facing problems for Big Tv network, so already complain against on 26.04.10., after that your person come and say to us for change the antenna location , than i told ok you do. than they are tailing to us we have change the cable wire, than also we tell to them ok do than they are tailing to us you have to pay for new cable.

My question to you ?

1 Why we have pay extra if problem in your side that mean network is your retailed.

2. If you are not provided me network at the previous place that is your problem.

i hope you have sort out my problem at the earliest.


--
Arvind Kumar Jha
[protected]



--

On[protected] evening a person Pavitra Kumar ([protected]) came to my house & introduced himself as Marketing Executive of Appco Mktg. & told me that they are doing campaign marketing of BIG TV of Reliance. He breifed me about the package costing Rs. 1490/- which would be activated after verification within 5 working days and on installation to pay the person Rs. 320/- to Engineer for four month free subscription.

I gave him the cheque for the full amount (No. 436757 dt 23/04/10 of ICICI Bank). Next day verification call came and they told me it will be installation will be done within 5 days .

The next day I tried to contact him ( Pavitra Kumar [protected]) but there was no response, then I tried Raliance Big TV office in Airoli, Ms. Komal ([protected] and Land Line[protected] but there was no reply. Even they didn't have courtesy to attend my calls. I am continuosly trying to contact the same number but nobody has a courtesy to attend.

If the installation is not done within next 4 days I am going to file a cheating case aganist Appco Marketing India Pvt Ltd.

My Address is : Vilas Matkar
804, Deviprasad CHSL
Green Park, Plot No. 26
Sector-7, Airoli
Navi Mumbai-400708

hamara set top box karib 4 din se kharab chal raha hai customer care center main phone karte hai to angedge ata hai service center gaye to kaha ki customer care canter main complante likhao

my a/c no[protected]

a/c holder name krishan kant vyas

address nr. satelite hospital bikaner raj.

mobile no :-[protected]

I have purchased Big TV In july 2009.its poor services ,reception,and display made me to discontinue its servicers for the last three months but rescently i receeved a call from the customer care services Jammu requesting to get it reactivate my connection and assured of its best services and promised about the rectification of the problem within 24 hours.The request no of my complaint was regestered under no[protected] dated[protected].But the complaint is unattended till to-day even after making payments for its reactivation.I have been repeatedly requesting the customer care center Jammu on phone for rectification of problem but without any results.My I D No is[protected]
I think the Big TV from reliance is the biggest fraud and is just minting money and also giving trouble to the poor customers when its owners Like Mr. Anil Ambani must be enjoying some where in a luxury room in Mumbai with out any knowledge what his customers are feeling about his company.
I hope UR form will definitely take my complaint to the relvent corners for its redressal.

Regards,

Dr.Altaf A Baba
Takyabal Sopore Kashmir
India.
Cell;[protected]
E mail;[protected]@yahoo.co.in

Hi,
My Name is Pradeep CS, Smart card no is[protected], Mob No is [protected].
I raise request to Shift my Big tv on[protected], request no is[protected], I asked them to come and un install on 1st May 2010, but no-body came and again I raised request on[protected], request no is[protected] and ask them to un install & install same day also I requested to come on before 10:00 AM on[protected], but they came around 5:00 PM and did only un install and they told we need to request once again.

YOUR CUSTMORE CARE NO IS ALWAYS BUSY and very very poor service, I want you to install application ASAP.

I am very deeply upset regarding your service, I am BLOGGER, I am going write about this in all POPULAR SOCIAL network and also post in this in http://www.consumercomplaints.in hope this will GENERATE AWARENESS to all the people and hope some reformation happen in your service.

I can say one sentence your service is "VERY VERY WORST SERVICE"

I have purchased Reliance BIG TV and my warranty period is on,in my BIG TV signal lost problem exist;i had complaint to their customer care but they have giving no solution from me.The local customar care of RELIANCE BIG TV in UTTAR PRADESH at ALIGARH had not picking the phone and providing no solution.My TV is in off condition from last 4-5 days.

It is very strange that a company like RELIANCE had provided this type of services.My cell no. is [protected].

I am the subscriber of big tv. My smart card no is[protected]. I have paid for one year south bronze pack on November 2009. In this pack regional pack cost is 5rs. But every month they have deducting 35rs for regional pack. and so many times they are stopping services. after recharging some more money then they are providing services. So many times I complained on this issue to customer care executives. But those customer care people not responding. till now they charged me extra 200 rs. and this will be continued for next 8 months also. so i vexed with this people and I want to proceed legally. that is the reasion i am posting this complaint. please take necessary action on this.

I opted for credit card payment to recharge my Reliance Big TV account, through their website www.bigtv.co.in - the recharge tab takes to relianceada.com (Reliance Communication) I recharged on 9/4/2010 for Rs 200 which didnt happened, again I tried, this time it accepted. But from my first try the money got deducted from my credit card. I contacted Reliance communication about it and they said that they did not receive any money and advised me to contact the bank. I contacted my bank and found that the money was deducted and they informed to check with Reliance Communications since the money got debited from my credit card. Then, I contacted Reliance Big TV and gave them the transaction reference number which is reflecting in my statement, they took the complaint and gave me a complaint number and told me to wait for 24 hrs. But nothing happened, again I called Reliance this time some other representative took the phone and took the complaint again with a new complaint number saying 24 hrs is over. Again I waited no result - third time I called, some other representative agiain heard the whole story and told he will escalate this to the superiors - took a complaint again. I requested them to send me a mail atleast so that I will have some valid proof but they denied.

Dear Sir,
Myself Narendra Singh and my customer ID*[protected]* I am suffering form last one and half month due to technical problem in setup box. I have called
Your customer Care service executive on 6th march 2010 for resolving the problem. When i called first time during 6-8pm executive taken my
Request and said your problem will be rectified within 24 hours(for your information my setup box in guarantee period and the same had inform to costumer care ). But after waiting 4 and 5 days no action taken from your end than I call again in costumer care and he said your number is not available so we can not rectified your problem and close your complain but you also check my last month phone detail continue I was received all call and able. Then he was again resisted my problem dataed12march 2010 and say again with in 24 hr. problem will be resolve and after that your technical engineer come and check, he said your setup box is corrupt and it will be replace but in this time we have not any new setup box so will arrange. Again after 4 and 5 days I call you costumer care Executive tells me our engineer rectified your problem yester day evening. I am very shocked what he told. And I am again discussed but no result comes than I again resister (3rd time) my complain on dated 31 march,2010 time-7:04pm after two day engineer visited and tell again same setup box is corrupt and it will be replace but in this time we have not available and we can try to arrange very soon. After 2 days later I have seen that no action taken you’re your end problem is still as it is. So i called to Customer service and he transferred to Senior Technical department for solution but only discussion and discussion.
Your engineer continuously saying we have not any setup box so you inform to costumer care and tell the same wording when I call costumer care every time insure me problem will be rectified with in two days today is April 13, 2010 I am continue suffering and my account balance is continually deduct without use and I am not under stand what service you are provide it is very shameful to reliance big TV and reliance group after one and half problem is as it is. You can also check my phone detail in between this period how many follow up form my end my resister phone no. is [protected] in your costumer care. I have never seen through out in my life bed service age provide by a big group so Please have a look

Thanks
Narendra Singh

A representative of Reliance Big TV visited my house on 3rd April, 2010 and took a Cheque amounting to Rs.1790/- assuring me that the Dish and Set-top Box will be provided to me withing 5 days, i.e. by the next weekend (10th 11th April, 2010). Till date, nothing has been provided to me and my frequent calls to the representative Mr. Tarun Kumar (Mobile No.[protected]) and his Senior Mr. Mishra (Mobile No.[protected]) is just a vain effort, as none of them picks up their cell phone. Though I spoke to Mr. Mishra on 11th and he asked me to send a sms mentioning the cheque no and my contact no, which i did immediately, after that my calls to both of them were not picked up. The cheque has been cleared from my bank on 6th April, 2010 and the company i.e. APPCO Marketing (I) Pvt. Ltd. has received the payment.

I am a costomer of reliance big tvfrom last 15th month. In this period i have face many problem but there is no proper solution. Now my service is suspendedon march 16th they don't solve my problem.they activated some other packs on my tv due to which my account balance is in -ve so they suspend my service. I want solution immediatly. my smart card no. is[protected]
my address:-
HUKAM CHAND
V.P.O.- HATHANA, TEH.- CHHATTA, DISTT.- MATHURA
(U.P.)- 281403
MY CONTACT NO. IS [protected]
PLEASE give me solution as soon as possible.

My Big tv is not showing up all the channels which are in my pack.the customer care says that it would take two days for their engineer to visit us and sort the problem.But since then I have filed three complaints but till date no action has been taken.No engineer has visited us even after 10 days.Please look into the issue and do the needfull.

hello sir, i have recharged my bigtv account with smartcard no.[protected] with Rs525 on 17 March 2010 and activated 3 months bronze pack which cost Rs424. but my big tv had some signal problem for which i requested Customer care to resolve. they told me that our engineer will come for free and you will be deducted Rs175 from ur account for which i agreed. Engineer called me on phone and told that i will only come i[censored] pay rs 200 to me. i called cus. care again and they made complaint again. Engineer told the same word. when i get tired calling customer care becoz nothing was done of their complaints and i agreed to pay engineer Rs200. he solved my problem on 02 April 201. But the Big Tv customer care has deducted my account by Rs 337 as my account balance is - 237. So i want necessary and immediate action about it and need my balance back.

Regards: AAMIR IQBAL DAR

ASHMUJI KULGAM 192231 (J&K)

Ph. No. [protected]

email: [protected]@in.com

My Smart Card No[protected]
I have Purchase a Reliance Big Tv connection on Dec 7th 2009,with 3 months free gold pack, it was over on march 7th . on 9th march i have been to web world for 12 months recharge of silver pack,they ask me to recharge for Rs 1985/- i have recharge for Rs 2000/- Immediateley i got the message on screen that there is still low balance of Rs 6/- Plz recharge for Rs 10/- Again i have been to WEB WORLD And purchase the card of Rs 10/- when i start for recharge, igot the message immediately SORRY WE COULD PROCESS YOUR REQUEST NOW. My Rs 10/- No is[protected] with Serial No [protected]. i made a severl complain Re This from Dt 12.03.2010 to 01.04.2010 and still it has not been activated . I request you to look into this matter & help me out.
Regards
Jayesh
[protected]

Approximately one and Half year before I bought Relience Big TV DTH service at my home having one subscription free offer ..
After completion of one year I recharged bigTV card with Rs. 200 and the previous pack get activated.
after completion of validity I never recharged BigTV card.. and i got all services terminated..
I dont have any objection with that .

but service provider coming to me again and again and warn me to recharge your BIG TV card otherwise we will remove setTop box and dish.
I am not getting reason behind removing SET TOP BOX and dish .. as already I paid for it

I received a new BIG TV connection today(23/03/2010) after i paid for it on 14/03/2010.The problem is i'm not satisfied with the services as well as the connection.I wish to with draw the connection.But, when i contacted the customer care in this regard there was a stren reply saying that i would not receive any refund of the Rs 1790 i paid to obtain the connection even if i return the connection the same day.I feel cheated as the offer and the services promised by the marketing exicutive who visited my house to sell the connection are not present in the original product.

Please help me in this regard as how to proceed further to claim my money back.

CONNECTION : RELIANCE BIGTV

CONNECTION BOUGHT 1ST-12/10/09
2ND-01/11/09

SMART CARD NO.[protected],[protected]MULTI-CONNECTION JOINT ACCOUNT)
Connection ID name : SANTOSH KUMARI ARYA
ADDRESS : BUNGLOW NO. 4 SERPENTINE ROAD,CANTT BAREILLY (UTTAR PRADESH)
PHONE NO. : [protected]
COMPLAINT : On 13th march 2010, my account balance was Rs.252.90 and on 14th march 2010 it just Rs.161.86 left.

Taking out the services charges Rs.17 (1 silver,1 silver plus,2 addones of 28,1 regional of 34), where is my Rs.75 gone.

i registered a complaint on helpline on 14th march 2010.
my complaint no. is[protected].

please consider and resolve it in 7-10 days. after that i m going to send a letter to the head office of forum.