Reliance BigTV Complaints & Reviews

Hi,

I am Naresh. We bought Reliance Big TV on November 1, 2008 for Rs 2190. With this plan we opt telugu as regional package.But during installation they gave tamil package. We logged a complaint regarding this issue on 18 November. They cancel tamil package but they didnt change to telugu package.Now we are not getting neither of the packages.We are calling customer center daily and we raise eight complaints regarding this issue.After finishing of their SLA time they are simply closing the ticket.They are not bother whether the issue is resolved or not.By the by they dont give any of their office addresses in bangalore.Reliance Big TV is not giving better services, so better not to take Big Tv.

I had purchased big Tv on this Diwali.At that time i had paid Rs. 2690 i.e. premium pack for six months. But when at instalation time due to the mistake of engineer who was came for installation wrong pack was activated. Even after complain they are not able to solve it & moreover telling me to recharge more amount of voucher to get premium pack (additional Rs. 1100) So it really a very bad service from their. So why they are hiring such...

I had bought Reliance big tv on[protected] and same day it was installed by technical team of reliace . But on that day all channels as per my package was not shown on my tv. I have asked from customer care they told me that by mistakenly a wrong pack (Plain pack) is installed on my big tv althogh i had taken pack of 2690 . but as per 2690 all channels are not coming in my tv. I had lounge a complain to big tv customer care they told me this problem will be solved within 7 days. After waiting for 7 days prolem was still the same. I had again call to customer care and they told me within 48 hours it will be solved.but till day this problem is remains same.

my appeal to all the customer who are thinking to buy big tv please do not buy this pathetic big tv product as their service is too too bad. i am ashaming on my self why i had purchased this product, instead of that i could had purchased tata sky . i had lost my money please you people dont do the same

Dear Sir,
I have purched my Big TV on 10.10.2008 and smar Card No. is[protected].
Maine ye product sirf Reliance Brand ki vajah se kharida tha jabki marcket main aur bhe option the
kharidane ke 10 din bad se he PLEASE SUBSCRIBE THE CHHANLE likha aane laga kareb 20 dino tak
customer care walo ne pareshan kiya lekin problemb solve nahi kar paye(ya karna nahi chahte the),
bad main pareshan hokar Distributer(SANJAY TREDING COMPANY, 53-B-BLOCK, SRI GANGANAGAR RAJASTHAN) ke pas gaya to pata chala usne PCO scheme ke under jo connection PCO walon ko dene chahiye the wo normal customers ko bech rakhe the aur vo bhe mere nam se nahi tha. jab usne bhe meri
bat nahi suni to main direct service center pahuncha to usne theek karne ke liye ladka bheja jo 3 din bad aaya aur kaha apke setup box main problem hai aur setup box ko sath le gaya aur 10 din bad aya aur check kiya to kaha ye to thek hai lekin aap ke smart card main problemb hai aur use sath le gaya
bar bar phone karne ke bad kareeb 15 din bad aaya aur standby main doosara smart card de gaya jo ki 15 din ke bad kharab ho gaya ab use phone karte hain ya service center jate hain to sirf bevkuf banane ke sivaye unke ya Distributer ya customer care ke pas aur koi kam nahi hai. 3 months ka subscripsen free kah kar big tv becha jata hai aur custmor sirf THAGA SA MAHSOOS KARAT HAI. Mujhe pata hai is par koi action nahi liya jayega lekin jo hua wo likh diya.

15-12-08 ko ye sab likh raha hoon dekhta hoon aap sunte hain ya NAHI ? other wise I will take legual action agenest all of you..

Jitendra Maurya
8-c-11, Jawahar Nagar
Sri Ganganagar
Rajasthan-335001
Mobile [protected]

I bought big tv "max pac" worth rs. 4990 on 06.10.08 bt due to the fault of the big technician he recarged the amount of rs. 4890 only leaving the rs. 100 recharge, we didnt knw abt ths, but after 15 days the service stopped completly, so we complained, the people at the customer care restored the service, but the people at customer care didnt inform us tht rs 100 were less.In the next 1 and haif month the service was stopped 3 times again, ths time they told us the details had not reached thm but we had already given the specified details.We called them 'n' number of times to restart the service, After that the service was restored but the pac was converted to "premium pac" of rs 3990 with reduced channel, they told us to recharge with rs. 100 so got it done, but still some channel were not working, now they are saying you hav converted to "max pac" after 1 november, the original offer has expired so you need to recharge with rs 40 to restore ndtv channels and pay fr other south channels, which are now not in offer.Please restore all the channels that were provided in the offer.

My name is Jagannath from Coimbatore and I purchased the Reliance BIG TV on the 29th Nov 2008. The package on the offer was for Rs 1990/- and it included the STB, the standard channels, plus 32 premium movie channels and 1 regional pack. We were happy to see the offer and we purchased the offer by paying Rs 1990/-. The dealer gave us the STB in hand and said that the dish would be installed in the next day.However, even after a day no installation was made. The next working day I contacted the dealer; and he told me that my phone number was unreachable. Upon examination, we figured out that the technician had noted a wrong phone number with a digit in the phone number missing (what lousy technicians)!!! So the next day after complaining to the dealer the technician came and installed the dish, and told us that within the next 24 hours all the package will be available. However, even after a week we are still not getting the package we paid for.
Upon complaining for the past few days, the customer service tells us that a wrong package for Rs 1490/- had been activated and that a complaint has been registered and that they would look into the issue. The customer care tells me that the package we paid for will be available in the next 48 hours. However, even after 72 hours nothing is available other than the free channels, like DD :) My complaint number with Reliance customer care is 82094729. Could anyone in this forum kick the of the Reliance guys and get the correct pack for Rs 1990/- activated!!
Reliance BIG TV is a BIG CHEATER. Do not buy BIG TV... and waste your money... GO FOR TATA SKY they are the best in the business, my parents have been using TATA SKY and it is the best. I would suggest that we all should take Reliance to the court and make this Anil Ambani pay through his nose for all the cheating he is doing.

I subscribed SMART SOUTH 2190(BIG TV)…… The broacher they distributed states that they offer some free channels up to 1 year for this package … So I verified and bought it …. after a month( at presnet ) i am not getting NDTV Profit channel when i called the customer care, they tell me this channel does not come under offer so if you want to view this channel you have to pay now ….. I am having the broacher they distributed…. in that NDTV profit comes under the offer .. Please kindly advice me can i take it this issue to the consumer court.

if any one have Reliance Anil group higher officials mail ID send it to my mail ID .

Sundar
107/5, Murugappa Reddy Street,
venkatapuram,
Ambattur,
Chennai

sundar.[protected]@gmail.com

MY NIECE GOT THE CONNECTION OF BIG TV IN THE MONTH OF OCT 2008, UNFORTUNATELY IT IS LEARNT THAT THE CHEATER GROUP IS OPERATING THE ENTIRE SHOW. THE COMPLAINT REGISTERED EVERY TIME AND CUSTOMER CARE WILL PROMISE TO SET RIGHT THINGS WITHIN 48 HOURS. THE CUSTOMER CARE AT MANGALORE CITY IS VERY RUDE AND NOT PREPARED TO LISTEN THE PROBLEM OF CUSTOMER. THE CONNECTION NUMBER IS[protected] INSTALLED BY OMEGA COMMUNICATIONS MANGALORE A AGENCY APPOINTED BY BIG TV IN MANGALORE AREA. THE SCHEME COMES UNDER ONE YEAR OFFER AND UNFORTUNATELY TV HAS BECOME A SHOW PIECE IN THEIR HOME. WHAT IS SOLUTION FOR THIS. PLANNING TO PRESENT AT CONSUMER FORUM.

AJAY KUMAR.

Me and my wife go to work
No Installation for 2 months after buying.
Installation crew coming without appointment and at times they please.
No appointments are fixed and work orders are closed without installation.
Really sorry I bought this and will never buy anything from ADAG ever again.

I made a purchase of Reliance BigTv on November 14, 2008. After 5 days the installation person installed the equipments and later on they said that there is a problem in Set top box and told me that they will replace within 12hours later on after so many times calling customer care on Nov-28-2008 they changed the set top box and again there was problem in activation. Till today no one has attended to my call despite calling the customer care somany times.
My Name : Kuldeep
Smart Card No:[protected]

Dear Sir,
I Mr M Ramgopal a Customer of Big TV with Smart Card No.[protected].Sku Code : DW[protected] and welcome Kit No. [protected]
My Big TV was installed on 22 Oct 08, and Immediately I could view all the channels i.e. approx 176 Channels.
I have selected for South Smart popular 2690/- offer with Telugu plus as regional pack.
I have paid 1490/- for set top box and recharged with 1500/-so that 1200 will be cut for package and balance 300/- can be used for movie on demand.
But suddenly on 16 Nov 08 All the channels were cut and only the Telugu Plus and Hindi Punjabi Plus channels are available. I have informed the same to customer care at 1600 Hrs on 16 Nov 08. They have promised me that my channels will be activated within 48 Hrs for that a request has been forwarded for the concerd department.But there was no responce. From 16 Nov to Till Date the following is the story going on but no action has been taken. I have called back the customer care and requested for activation of the channels, They have lodge a complaint 80682878 on 18 Nov 08( Spoken to Mr Surojith). But no response. Again a lodge another complaing after 48 Hrs. i.e on 20 Nov. No.[protected] Spoken to Mr Amit). Still Noresponce and my both the complaints have been closedwithout any intimation.Spoken again on 21 Nov. to Mr Sunil Kumar, On 22 Nov Spoken to Mr Banti, on 24 to Mr Ajay and Floor Supervisor Navdeep at 2100 Hrs.No Response.Again spoken to Miss Esha Rana on 25 Nov, when requested to transfer the call to Floor supervisor she has cut my call, Again ranged up and spoken to Mr Rahul and requested to Lodge a complaint against Miss Esha Rana, He said I have Lodge a complaint and promised to take the case personnely and solve it at the earliest. Again call back and spoken to Mr Rupesh to conform weather a complaint against Miss Esha Rana has been Lodge or not, It is found that No such complaint has been lodge. Requested to Mr Rupesh to transfer the call to floor supervisor, Spoken to Mr Mahinder, He has promised that Our engineer will call you tomorrow and will solve your problem. Ofcourse Engineer from Mumbai has called us and taken all the details but still no action has been taken. Called back customer care again on 27 Nov at 2000 Hrs and spoken to Mr Suresh and requested him to transfer my call to Floor supervisor He said No supervisor is available now call me back after 2200 Hrs I will connect to him. When I told him that If I call at 2200 Hrs Some third person will attend and I have to explain all rthe story starting from 16 Nov to him, then he said I am setting your phone number such that your call will come to me only. I have believed him and disconnected the call. Again called back to conform whether my call goes to him directly, Miss Latha attended my call and conformed me that there is no such provision that a perticular customers call goes to a perticular customercare executive. I have requested her to lodge a complaint against him, No. 81504738.Spoken to Mr Rahul again on 28 Nov at 1310 Hrs, Mr Sunil at 1320 Hrs He said I am refreshing the channels and Your channels will be activated within 02 Hrs. Again called bact at 1730 Hrs and conformed the status of my complaints, they have been closed unsolved. again another complaint 81575794 has been lodge. Called again on 01 Dec and conformed the status of the complaint, it is closed without solving. lodge another complaint 81853759, spken to Mr Mohammed and requested him to transfer the call to floor supervisor, while transfering the call the connection was cut. again Mr Farook attended the call, and when requested to transfer the call he said there is no provision of transfering the call to floor supervisor, when insisted too he did not accept and told me to disconnect the call. When I refused to disconnect the call untill my call is transfered to floor supervisor, He said I will see untill when you will hold the call, When I too took it as a challenge he simply disconnected my call. Again I called back, luckly it was mr Mohammed again, I have requested him to transfer the call, He transfered the call and I have spoken to Floor supervisor Mr Suman david, But still No action has heen taken. What should I do Now, Please help me out.
Please help me out.
Please help me out.
Please help me out.
Please help me out Mittapally Ramgopal 12 BRD, AirForce Air Force Station Bani Camp, Najafgarh, New Delhi-110043 Ph : [protected]

See the Big TV ad now a days. There are 1 million happy customers as per reliance. Actually little typo error is here from reliance it seems, it may be 1 million unhappy customers.
I have taken Big TV on 2nd Nov, 2008. But I could not think of this that after taking this it is a big headache for me. I paid the dealer 2190/- for the package and got the setup box. Installation done. He told me that for 3 months all channels are free and after that it would as per the subscription that 1 year around 100 channels will be free.
Won't believe, after watching for 26 days, channels were reduced. Even I registered wit hbig tv plan of 2190/-, but they are providing the channels for 1990/- pack. Called the customer care and they said it is 2490/- plan, the plan which does not exist in Karnataka state.
Useless customer service and representative told me that they cannot do anything on this.
I have seen people having Big TV are buying another set top box from different providers to have satisfaction.
So by cheating (once you take you cannot return back) reliance made 1 million unhappy customer.
Remember boss, its Rs 500/- cdma phone from reliance.
So check before you step in Big TV.
Quality : Local cable television quality is nice than Big TV compare to Audio and Video. Remote is very slow.

my complaint against recharge the Big TV card, after recharging many channels have abolihed from the list. Whay this has happened. Many times, I called your customers care but i am not getting any respones. There is no need launch this type of service if you can not handle this type of seriour problems. if this problem presist i can put up the matter in consumer court. So please look into the matter. Detail of the channel which have abolihed from the list.

1 Z TV
2 Z cinema
3 9x
4 9xm
5 Filmy
6 Neo sports
7 Sony
8 Stare Utsav
There are many channels which i am not mentioed in the list kindly solve my problem urgently.

Rakesh Panwar
[protected]
[protected]

While scrolling with remote i.e. while going thru menu, set top box hangs and picture freezes. This is the problem right from the first day. Their technician also agreed to it and advised to scroll slowly. This particular performance is much better of other brands DTH systems available in India. Initial Complaint reported at help line didnot help so finally wrote to CEO, later their technicial attended and changed the set top box but problem is still there. It appears that there is some software or hardware problem in the system. No solution yet.

To
Sri Anil Ambani
ReLIANCe Anil Dhirubhai Ambani Group,
Reliance BIG TV Limited,
[protected]@rd.co.in
www.bigtv.co.in

Dt 20.11.2008
Subject; (1) COMPLAINT, In complete Installation dt. 17.11.08 Big TV DTH Services
Complaint number 80656352 and 80769790 not attended till date ie 20.11.2008.

(2) RF Connector required with cable to run another TV

Reference: BIG TV Smart Card Number[protected]


Dear Sir,

With reference to above the customer has to inform as under;

1 That, I am sorry to inform you that it is a fradulent act on the part of service providers from Reliance Big TV DTH as an incomplete installation to Bigtv was done in absence of electricity on 17.11.2008.It still remains in activated till date ie. on 20.11.2008.

2 That, next surprise is that a Complaint number and 80769790 dt 19.11.2008 was fradulently closed by some service engineer with a wrong remark as customer unreachable.The Complaint number 80769790 was not attended by ReLIANCe at all.

3 That, I do not understand as to how a complaint number 80769790 was also given to me on Call[protected] dated 18.11.2008, which the customer care is now denying.

4 That, a RF Connector with extended cable was requested to be supplied to the customer to run another TV, which remains unattended.

5 That, the local Reliance customer care attendents and the service engineers are malfunctioning in hands and globe with the local cable operators, which you are unable to control. The customer appears to be defrauded by Reliance Big TV Limited and its call centre[protected]. The customer does not understand as what to do with the dumy Big TV DTH box supplied by ReLIANCe.

Kindly arrange to ractify my complaint today ie. on 20.11.2008, failing which the customer shall be bound to refer the matter to our legal advisors and recover the losses and damages caused by Big TV DTH service, ReLIANCe BIG TV Limited and its call centre[protected].


KRISHNA DEO
(Customer)
KRISHNA DEO, R/O K- 44 / 19, NAIK-BAZAR, In front of Bhang Shop, Kal Bhairo Road, VARANASI, 221001 (U.P.)
Phone[protected], Mobile[protected]

I had the Big TV installed late Sept, the installation was not done properly my LCD tv screen is 50", I was told by the engineer that due to larger screen size the grains are showing and in a day or so the picture quality would improve as the installation was impacted by cloudy sky. It took them more than 4 hours to install. Since then I had been chasing and chasing, the engineer came once in Late October and advised us to try the changes he has done, but again to no difference. The complaint has been closed and no further compliant is being entertained. Each time call to 1 800 number is lasting more than 20 mins and only assurance is given that some one will visit in 48 hrs. There Gugaon based franchise (Mr. Satish) states it is not possible to improve picture quality due to Larger LCD screen. I had been asking to refund the money and take away setup box and cancel subscription, but to no avail. I even told them that I am left with only option viz to take the matter to consumer court. It seems there are many people impacted by poor service levels.

Anyone willing to share the poor service, please respond to join the complaint with consumer court. I have had enough for last 3 months of poor picture quality (like used video tape), there are times when even the faces of the person is not visible properly. IS there any law or anyone from Reliance listening that they are forcing me and my familty to watch rubbish tv for last 3 months and I have reached a level that I feel like being harrased and captive to Reliance disgraced product.

Hi,

It has been 1 month till now where i have raised 4 complaints for faulty set top box of Reliance big TV. But till now nobody have responed.. And whenever I contact their call center they always raise one more new complaint...but there is no one who attends the compliant. I am not sure how to take this forward.. I formally want to raise a consumer court compliant..since my one month is already gone waste though I have paid for the entire year in advance...

Hi,
I got installed Reliance BIG TV DTH in the month of may under the reliance energy customer scheme. The offer along with the installation was 5 month free subscription. My free subscription expired on 15th may and to reactivate the services i was asked by the Big TV cust care to recharge the acount and then on recharging the same by amount 500, i came to know from the cust care that there was an initial negative balance of 765 which after the recharge amounts to Rs 265. I have no idea from where this negative balance came and to my surprise even the cust care people are unable to answer the same.
On my repeated calling the complaint have been escalated and was accepted by their team leader that due to some error in their system the negative balance is shown and was told that the same will be rectified and my services will be renewed in next 24hrs.

I have called up customer care almost 35 times and is always given an assurance that complaint will be sorted in 24hrs but the same has not been done after 6 days.

My Card No. is[protected]
Customer Name : Anshul Gupta

Kindly help me in renewing the subscription since they have not set up even the customer grevience center/outlet where i can walk in and lodge the complaint.

Beware of Reliance Big TV engineers cheating you
Big Tv installation engineers cheated me of 200 rs. If you take the 2190 package you get two vouchers for Rs.500 and rs. 200. The engineer who installed the channels used my coupons for installations and used the rs.500 to upload my package to 1990 and used the 200 to update some one else package. In the first month all the channels work so you wont notice a thing. After the first month is when you will notice what channels are missing. The result I was fleeced of rs.200 . When I phoned the customer care I got a complaint number 80583037 but the customer care told me that they cannot do anything about it and the supervisor tells me that I should put up with it and pay the rs.200 bucks.
It is not the rs.200 that matter but I hate the insolence and high handedness of the people after having cheated you. This is a good product but I feel very sorry for having bought it now

Hi,
Reliance Big TV connection purchased at reliance world store at tarnaka, secunderabad on Oct 3rd, 2008. Executive had no clue on terms & conditions of installation & connection. I have asked for transfer of connection from hyde to Bangalore. The charges are Rs. 750 /-!!! The connection pack was Rs. 2190. Nowhere is the transfer clause mentioned in - 1) brochure that is given wiht teh set top box 2) leaflet that is used for marketing 3) web site does not mention this. Only their mysterious customer care knows this information and apparently "their system shows so". As far as I understand customer ought to be shared the full terms of sale and the onus lies on both buyer & seller. In this case I have made effort of asking at the outlet before purchasing and I didn't get adequate information. Now I repent for having trapped by Reliance. Rs. 750 /- for re-installation is day light robbery and God Save India from Reliance, Big Time!.