Reliance BigTV Complaints & Reviews

I have purchased Big TV on 06.05.2009 bill no. 1192 from Shivam Electronics, D-13, Bank Road, Shiv Nagar, Murlipura Scheme, Jaipur-13 Tel.[protected] &[protected]. The details are as under:-
STB ID : 00348572
Smart Card ID :[protected]
Dated : 06.05.2009.

I have submitted all the documents towards this connection. Till[protected], the BIG TV is not activate and i am unable to see the any channel...

I HAVE BIG TV INSTALLED AT MY HOME AND MY DISH WAS DISTURBED AND I PHONED UP TO CUSTOMER CARE FOR THE POOR SIGNAL AT LEAST 6 TIMES. TWICE OR THRICE I DID NOT GET ANY COMPLAIN DOCKET NUMBER FROM THEM AND THEN THEY PROMISED ME TO GET IT RESOLVED BY GIVING ME COMPLAIN DOCKET NUMBERS WHICH ARE : 96339170, 96339417, 9626787 AND I RECIEVED CALL FROM THEIR LOCAL ENGINEER FROM ROHTAK. HE ALSO PROMISED ME TO GET IT RESOLVED YESTERDAY. BUT TODAY WHEN...

Sir,

my complaint number 95325030 still not resolved

I am writing this mail to you about the bitter experience I am having the BIG TV. I had taken the BIG TV Connection after that it had taken one week to get it installed. Now on Monday the set top box had gone bad and I had called up your customer care number and they had told that all the system is down please call up after 2 hours to register the complaint....

My Sim Card no is[protected] for BIG TV.
I have got it installed some 10 months and since then we are facing problem. First of all it took 15 days to install.

Customer Care Inefficiency:
I feel the customer care processes in Reliance BIG TV are not proper. Ex.They do not provide any complain number to customers.
2. There is escalation matrix provided by the company where customer can escalate the issues/concern.br...

Hello sir, I have purchased Big Tv because they told all the channels will come.But after one month they removed more regular channels.When asked about this, reply was it is already there in the filled-in form.But during purchase they are just telling all channels will come.
Because of wind the antenna fixed on the wall came out & was hanging.I registered a complaint last month, the company boy came, checked the signal but refused...

I have taken Big tv in sept 2008 in Rs.2990/ where scheme feature was watch one year with popular channel incl installation cost. i have also confirmed in month of sept 2008, it was for one year. Now in the month of Mar 09. they deactivate my television broadcasting. When i spk in customer care they saying you were activated for 6month only. Then i ask about subscription form, they are refuse to show that subscription form. This is pure cheating...

Big TV connection was installed at my home in the month of 3 rd September 2008 with introductory offer of 06months free subscription (i.e. up to 2nd March 2009). In the second week of November 2008, I recharged TWO coupons of Rs.25/- each and called for additional channel service for one month only as given in broacher “Lock in Period of 30 days”. I called customer care for two additional channel (1) Zee TV & (2) Zee café...

sir,
my big tv id[protected].they disconnect my all chanell without any information on 9th feb.i complained every day in call center but they do not take any action till date.i also talked with senior management they are also lazy.i bought 1 year free plan but they disconnect my plan in 5th month.every day they giving new argument.they are telling me sir will start with in 24 or 48 hours. they spend 20 days and did not take any...

I have subscribed two BIG TV Connection on 4th Oct'2008 from Barracpur, Kolkata, Reliance wave World, Sales Representative Mr. Prasanjit ( Official Contact No.[protected]. The problem I am facing from the very biging of this installation as explained in the attached (three) mails.

----- Original Message -----
From: Sounik Das
To: [protected]@bigtv.co.in
Sent: Thursday, February 19, 2009 9:45...

My Smart card No. is[protected].i had recharched with Rs 300 on 1 feb. since then they are eating up my a/c balance without giving the services. Even the cust. care is deffering the mater and not entertaining me. what do I do now against these rogues? kindly suggest me....

Dear Sir,

I purchased two set-top boxes No.[protected] &[protected] in Sept. 2008. It worked fine for three months (i.e., free promotional period). I was told that first set-top box monthly subscription charges shall be at full rate and second set-top box monthly charges will be at 50% or Rs. 150/- which ever his higher. But when i recharged both the set-top boxes in December i was not given discount on second...

purchased BIG TV on 2/9/08 worth Rs 2490, installed at my place on 3/9/08.Got 3 months subscription free which ended on 3/12/08, recharged with Rs 200.00 in dec 08, again recharged with Rs 800.00 as per the 1st message received ever since the purchase of the digital system.Rs 800.00 was recharged on 21/01/09. Called the call centre at its paid no[protected] as their single toll free no[protected] is not available any time, below is the...

This is regarding the pathetic service rendered by Reliance Big TV. I purchased a BIG TV in September, 2008. I was told that I will receive the service free of charge for the first 3 months. True, I did receive the signals free for the first 3 months. When the 3-month period was about to end I call up the call centre to know the exact date of expiry.
I was told 23 December, 2008 and I cannot do a recharge before 23/12/2008. As I was...

Hello sir,

I had paid Rs. 500 for my DTH Services. My Smart card no.[protected] and said to Reliance Big TV customer care executive to change my current package to Rs. 175. He had done this and said that you will be charge Rs. 185 because 10 rs. incress. I agree and done. But he had not close my package and he had not inform me about these package. so, I have to pay Rs. 200 more this month also.

Now Reliance...

My smart Card No. is[protected]. I lodged a complaint no. . 85036528 with Mr. Baldej on 5th January 08 and again on 9th January 08 vide complaint no. 85352829 with Ms. Smriti for reversal of NDTV Pack which has been activated and charged in my account without my permission. This complaint has not been resolved till 18th January 08 however as per your rules the complaint has to be resolved with in 48 hours. I asked various times with your...

I took connection on 29 Sept 08 and got 3 months free South Premium for Rs. 2490 offer.
On Jan 6 I recharged with 300 and called up for change of package to south starter. Then I was told that your start date is 10Oct and not 29 Sept and so have to call on 9/10 Jan only for recharge/change of package. I was also confirmed by customer care that 300 is balance in my account.
I called on 9th Jan and was shocked to learn that balance...

I am Big TV DTH customer having Smart Card No.[protected].On 18th
Nov. I buy 1490 Plan along with Lite Pack with 3 months free valadity.
On 14th Jan.09, I requested Help Line to activate Starter Pack 3 and deactivate my existing free Lite Pack.At that time no body informed me Starter pack 3 can activate only after expiry of Lite Pack. He simply told me, sir your Starter Pack has been activated and you will be able to see Pack...

My smart card number is[protected]. The connection is not working since Dec 15, 2008. I have lodged n number of complaints and wasted my time on tons of phone calls but no success. Reliance BIG TV is simply USELESS and customer service is HOPELESS.

I dont think its going to be activiated so I am planning to throw it away and take any other connection.

Thanks
Ashok...

My Smart Card No.[protected]
Customer Name : Jatin Garg
i have already activated starter 3 pack on 29/12/08 and regularly from the day of activating stater 3 i m requesting to close my premium pack and still they r not closing it, every time they have same reasons technical problem and so on...
i want to cancel my premium pack but they r not closing it
i have got tired of complaining to them but they didn't...

Dear Sir,
I bought Big Tv in Sept 2008. My Card no. is[protected]. When installed I told vender for 6 months Starter pack with this. But he filled 3 months pack as Premier pack, Now when my Big TV stopped working in Dec2008 I talked at Tol Free No. and they informed if you want Starter1 Pack then please Recharge with 200, Becouse my payment was in minus at that time for Rs.-64, I recharged with 100+100 and then my balance was 136....