Reliance BigTV Complaints & Reviews

Sir,
The customer care centre are established for the benefits of customers. Its quite ridiculous that you keep on dialling the toll free no they don't bother to attend for 15 to 20 minutes. especially by the Reliance BIG TV customer care centre. If you can't attend better close down the centres. You are simply misutilising the manpower and your money.

In fact it is a suggestion. Please change Big TV logo to a transparent one so that viewers can enjoy the service in better way. In a 14" TV the logo covers a greater part of screen. Especially while watching Bloomberg UTV the stock names are not visible. Airtel uses a better transparent logo. Why can't Big TV.
In the other hand it claims to be the No.1 DTH company. Please change your logo to a transparent one so that your advertisement will also not hamper.

I purchased Big TV which was activated on 20-Oct-2008 and as per my package I was supposed to get 1 year of free viewing. Recently I come to know the Big TV counts 360 days for 1 year and 30 days for 1 month. After the free viewing period I continued with South Popular package [charging Rs. 279 per month (30 days), inclusive of all taxes] till 12-Feb-2010 and from 13-Feb-2010 onwards I opted for Gold package [charging Rs. 248 per month (30 days) inclusive of all taxes].

While checking the accounts I find that I was invoiced excess for which I logged a complaint on 26-Jul-2010 with Big TV call centre and I was assured that the excess invoice will be refunded to me. However on 29-Jul-2010 I find that the complaint was closed without any clarification or justification and none of your call centre executive has been able to clarify my dispute.

After not receiving reply from Call Centre executives, I wrote e-mail to Big TV customer care ([protected]@bigtv.co.in) on 29-Jul-2010 providing in detail the calculation of charges. I got reply on 30-Jul-2010 from Big TV stating that there is no mistake in Big TV's calculation and invoicing. I replied back on the same day asking clarification on where I am wrong in my calculation. And I am yet to receive any response clarifying my query of my mail dated 30-Jul-2010.

I hereby write down the way I understood the charges from Reliance Big TV (this was communicated to Big TV customer care in my mail dated 29-Jul-2010):

20-Oct-2008 Activation date
19-Nov-2008 Free Viewing
19-Dec-2008 Free Viewing
18-Jan-2009 Free Viewing
17-Feb-2009 Free Viewing
19-Mar-2009 Free Viewing
18-Apr-2009 Free Viewing
18-May-2009 Free Viewing
17-Jun-2009 Free Viewing
17-Jul-2009 Free Viewing
16-Aug-2009 Free Viewing
15-Sep-2009 Free Viewing
[protected] End of Free Viewing Period of 360 days
21.10.2009 Rs. 65.10 (charges from 15-Oct-2009 to 21-Oct-2009
07 days at the rate of Rs. 279 per 30 days
07 x Rs. 279/30 = Rs. 65.1)
21.11.2009 Rs. 288.30 (31 days at the rate of Rs. 279 per 30 days
31 x Rs. 279/30 = Rs. 288.3)
21.12.2009 Rs. 279.00 (30 days at the rate of Rs. 279 per 30 days)
21.01.2010 Rs. 288.30 (31 days at the rate of Rs. 279 per 30 days
31 x Rs. 279/30 = Rs. 288.3)
12.02.2010 Rs. 204.60 (22 days at the rate of Rs. 279 per 30 days
22 x Rs. 279/30 = Rs. 204.6)
21.02.2010 Rs. 74.40 (09 days at the rate of Rs. 248 per 30 days
09 x Rs. 248/30 = Rs. 74.4)
21.03.2010 Rs. 231.47 (28 days at the rate of Rs. 248 per 30 days
28 x Rs. 248/30 = Rs. 231.47)
21.04.2010 Rs. 256.27 (31 days at the rate of Rs. 248 per 30 days
31 x Rs. 248/30 = Rs. 256.27)
21.05.2010 Rs. 248.00 (30 days at the rate of Rs. 248 per 30 days)
21.06.2010 Rs. 256.27 (31 days at the rate of Rs. 248 per 30 days
31 x Rs. 248/30 = Rs. 256.27)
21.07.2010 Rs. 248.00 (30 days at the rate of Rs. 248 per 30 days)
Till 28-Jul-2010 Rs. 57.87 (07 days at the rate of Rs. 248 per 30 days
07 x Rs. 248/30 = Rs. 57.87)

The total viewing charges till 28-Jul-2010 = sum of above: Rs. 2497.57

While activating the package on 20-Oct-2008 a payment of Rs. 700 was made which was required to get first 360 days of free viewing. This payment was accounted by you on 31-Oct-2008.

Apart from the above payment the following payments were made till 28-Jul-2010:
16-Sep-2009 Rs. 700.00
24-Nov-2009 Rs. 1000.00
07-Feb-2010 Rs. 1000.00
26-Jul-2010 Rs. 100.00
Total = Rs. 2800.00

Hence balance should have been Rs. 2800 – Rs. 2497.57 = Rs. 302.43

However I find the account balance of Rs. 83.02 as on end of 28-Jul-2010.

Hence a refund of Rs. 219.41 (Rs. 302.43 – Rs. 83.02) is expected from Bug TV.

Please suggest how to take-up with Reliance Big TV on this matter.

Dear Sir,
i m Raashid Nazir from Jammu, i m using big tv dth since 2 yrs now.i activated neo sports and neo cricket package on 16th june for one month and i requested to deactivate the same top up on 3rd july but till date the package has not been deactivated,i called customer care no. many times but they are not able to solve my problem...i m being charged for the package...the lock in period of the package is one month but they are telling me that they have changed the lockin period upto six months but that is cheating as at the time of activating the package they told me that lockin period is one month...kindly help me...
thanking in advance
yours sincierly
Raashid Nazir
Subscriber id:[protected]
Mb:-[protected]

Hi,
My Name is Rahul Singh, Smart card no is[protected], Mob No is [protected].
While initial setup query your executives told that the transfer is FREE of charge within city.
As i was shifting my location from Yelahanka to BellandurI I called the customer care[protected] for it and they told that the technician will come and do their work and we can shift by carrying the set top box with us. Please note: NO MENTION ABOUT CARRYING ANTENNA WITH US

I raise request to Shift my Big Tv connection on July 16 2010, (request no is 13071647 and[protected] requested them to come and un install and then re-install but nobody came. The technicians call us to know the address and then disconnect the call without taking any action on the request.

After a few days the above cases are automatically closed also Rs.350 was deducted from my account (which is contradicting the statement they made earlier) . I raised a case again on July 23 2010 (case no.[protected]. All the customer support executives do is make me repeat my query again and again and keep on transferring calls to other departments. Also the infrastructure is faulty, if I press 3 to transfer to the English process it transfers me to a Hindi or a Kannada process. And when we request the customer support executive to transfer to an escalation contact they either don't know who is the escalation contact or will just put the call on hold without resolving the issue. I wasted almost 5 hours in calling customer support several times

Finally I manage to get hold of the floor supervisor who confirms that the above request will be completed within 24 hours.

Initially the technician came to my apartment to re-install but to my surprise un-installation is not yet complete. How foolish of Reliance Big TV employees.

When i call customer care again they say only un-installation is done. They close the case without doing re-installation. How can one close the case by completing only half of the request. Very Poor Service.

Its been 7 days and i do not know where is my Antenna. Is it stolen by Reliance Big TV employees??? There is no coordination between the customer support and the technicians who install the Antenna. They blame each other and no work is done. Also I am not using this service since July 16, so whose going to pay for the services they should waive of the charges until they re-install the Antenna.

Again i call customer care today (Aug. 2 2010) and i face the same thing i.e. customer care executives transferring calls from one department to another and make me repeat my case 10 times. Finally they say the last case for only un-installation (contradicting the statement made by the floor supervisor). What is the company up to? Harassing customers ??

Also the customer should have visibility over the comments written by the support executive else this (only half the requested being written by floor supervisor) might be repeated with every other customer.

I have again raised a case[protected] to re-install the Antenna.

Now the technician calls me (name Rama - Mob no. [protected]) saying my Antenna is lying at some place Hennur and I need to transfer it to the new location. Again it is a contradiction to the statements made by the floor supervisor. This show a clear LACK OF CO-ORDINATION between customer support and technicians. More over they request for charge of Rs. 1000 which was not mentioned by floor supervisor of customer support. This shows a clear LACK OF KNOWLEDGE OF POLICIES.

I was being lied to since the beginning. It is Reliance Big TV's duty to re-install the Antenna. I have been mentally and physically (as i need to be available when you re-install) tortured by the customer support executives!! Please give an ETA and fix it ASAP !!

NOT ONLY SHOULD YOU FIX IT ASAP BUT ALSO COMPENSATE FOR MY LOSS.

ON 8.06.10 I HAVE ATTEMPTED TO RECHARGE MY BIG TV CONNECTION BY PAYING 1000/= THROUGH WEB SITE AND USING STANDARD CHARTERED CREDIT CARD. MY ID NO IS[protected]. SINCE IT WAS NOT RECHARGED, I WAS COMPELLED TO AGAIN PAY RUPEES 1200/- THROUGH WEBSITE ON 10.6.10 USING THE SAME CARD AND RECHARGED. I GOT TRANSACTION REFERENCE FOR THIS BUT NOT FOR 1000/= DEBITED ON 8/06/10. WHEN MY CARD STATEMENT WAS RECEIVED, I HAVE OBSERVED THAT TWO DEBITS ARE THERE. FOR 1000/=, THEY HAVE REPORTED THE TRANSACTION NO[protected] DATED 8.6.10. BUT, MY CREDIT IS NOT SHOWING THIS AMOUNT INSPITE OF 4-5 COMPLAINTS AND INTERACTION .. MY LATEST COMPLAINT NO[protected] DATED 23.7.10. RESPONSE FROM FRONT LINE STAFF IS POOR AND LACK INTEREST IN SOLVING THE PROBLEM. I NEED REDRESSAL. MY NAME : U. GANESH KAMATH, [protected]@gmail.com/[protected].

My Reliance card no. are[protected].I am complain for reinstallation of antena of Reliance Big TV.Customer care informed to charges are Rs175.00 but we received the call from mob. no. [protected] and demand Rs 350.00.So I am not intrested to him.Please provide suitable person for reinstallation of antena.

Aswini Kumar Pradhan
[protected]

In September 2009,I recharged my sucribtion under scheme of long duration pack (We pay for 10 months and the sucription is renewed for 12 months). My Smart Card No. id[protected]. Before two days I got SMS for BIG TV mentioning that my sucription will get over on 18th July 2010. When I called their customer service center number, I was informed that The recharge was doen on 2nd September 2009 but, their system has not taken into consideration long duration pack and has deducted money on monthly bases and hence the balcnce will be zero on 18th of July. They accepted that it is fault at their end but they refused to extend the period till September. They told that nothing can be done in this case.

There may be lot of people who must have opted for this type of scheme and fallen in their trap. Action against Bit TV requested


Vimal
[protected]

Sir
my reliance big tv smart card no[protected] hai. sir maine 27 june 10 ko 230 ka recharg karaya. usi din big tv me poor signal problem aa gai . costomer care par baat karane par signal problem ko enginear se sahi karvane ke liye 175 rs a/c se kat liye. sir 27 june ko complient note karai to 48 hours ka time diya gaya. 27 june se ab tak 10 bar complent note kara chuka hoon par koi sunane vala nahi hai . sir mere upar company ne 148 rs over due aur kar diye. aur kahrahe aap 375 ka recharg karaiye tab aapki compleint suni jayegi . sir mai to recharge kara loo par jab tak signal problem compleint ok nahi hogi tab tak mai tv ko dekh nahi sakta hoon . over due 148 rs kar diye iski bhi compleint kar di hai par par is par bhi action nahi hua .
sir meri signal problem ki compleint sahi karane ki kripa kare .
From- Prakhar kumar gupta
Moh-Chaturbhuj , Aliganj dist-ETAH
U.P. MOB-[protected]

Why BIG TV not change their LOGO. Lot of people send feedback to BIG TV. But no response from BIG TV. BIG TV not consider about their customer. BIG TV have poor customer care and poor service. BIG TV HD DVR have lot of problems like component port not working in sony tv. BIG TV only talk, we will add more no of HD channels as well as normal channels. But nothing happen. BIG TV service is very very poor. So don't buy BIG TV until LOGO changed.

Sir/Madam,
I have purchased a set-top box of Reliance Big TV. It was running very very slow so i have comlained for it in the company via sending e-mail. The company responded me and for this i have again complained for five to six times then when i have send the mail for the last time the company responded me after 3 months.
The problem is that the company is not making the quality products and the service back-up is the worst in all.
I[censored] can help us then we will be very thankful.

Thanks

We are availing the Big TV DTH services.Since there is no availability of the recharge coupons in this area (they are available in black sometimes) I have been using the Internet Banking facility for recharge.My Bank is STATE BANK OF HYDERABAD.Previously I used to recharge through the State bank of Hyderabad internet banking facility. I did this 2 or 3 times.Recently the emblem of the SBH is disappeared from the web link page of the BIG TV and i am not able to recharge my tv.I complained many times to big tv people that SBH emblem and the link to the Page of SBH is missing recently. I frustrated in complaining and frustrated in listening from them that they have the SBH in their link.I asked them to go through the net from the customer point of view ( ie to open the recharge page as a customer and take a sample and to try to recharge from the SBH link) But the people around are continuously saying that SBH is available with their list.I am tired and i need some good explanation.

MRJADE

my smart card no is[protected]

I wrote following mail twice (first - 12-Jun-10 & second - 15-Jun-10) to the consumer complaint ID but never got any response nor my problems is resolved till date

Subject: Monthly subscription package changed without my consent
To: [protected]@bigtv.co.in
Date: Saturday, 12 June, 2010, 4:50 PM


On 8th June, we recharged Big TV connection and updated Balance was Rs 605. Till this date, we had subscription of Bronze pack (Rs 135+Taxes) and Punjabi Regional Pack (Rs 5+Taxes) making it total of Rs 154 monthly rental. Since we wanted to view Hungama TV so I called-up customer care on 9-Jun-2010 at 00:11. Their systems were down so they asked me to call later. Again at 8:25, I called up and was attended by a lady executive. I told her to upgrade my subscription to Silver pack and activate Kids addon pack just for a month. She confirmed that both have been activated and minimum lock-in period is for a month and to deactivate it I need to call-up again and inform them. Monthly charges as confirmed by her was Rs 198 for Silver pack and Rs 28 for Kids pack. This was a total of Rs 226 per month. I too confirmed the activation of 3 required channels - Hungama TV, Pogo and Cartoon Network. By the end of the day, we noticed that Hungama TV is not coming. Thought there might be a temporary problem and will be resolved on its own. But when it didn't corrected for long, called up customer care again at 19:58. To my surprise they told me that after my morning call, another call was made to activate 3 months subscription of Silver pack (which actually I or any body on my behalf never did). I asked them to find the callers name, but they said they didnt recorded. After lot of arguments and discussion, they presented me a stupid idea of continuing with this change to save my money, as any downgrading of plan will still attract the charges of Silver pack.


But my point is when I never instructed them to do so, why should I suffer a loss? Who instructed them to change the plan - is it that they themselves have changed the
plans and now forcing me to continue the same.


Please do the needful to revert back to my instructions of activating Silver pack and kids addon for just one month and find out the root cause of the whole confusion. In no case I agree to bear this loss.


Request you to take a quick action on the complaint.

Hi,

My Set Top Box number is[protected]. I lodged a complaint (no.[protected] today with BigTV for STB not functioning. The technician visited and said, the box is faulty and needs to be replaced. He asked me to pay Rs. 800 (repalcement charges) + Rs 175 visiting charges.

I called up customer care again and asked, what if replaced STB malfunctions or becomes inoperable again. He said, you have to pay again 800 in case of replacement.

Here my concerns are;
1. If STB has to be replaced, then why do I need to pay for faulty box. Why do they take the box back? If it is Customer's property, let it be with him or if they take it back then they should not ask for money.
2. Even if I pay for replacement, there's no warranty given on replaced box.
3. Warranty exists for only one year. Why dont they extend it @nominal charges like two/four wheeler insurance companie, water purifier companies do?

Why should customer pay visiting charges when there's problem in cable or dish atenna due to bad atomospheric conditions, etc on which customer has no control? Keep in mind, customer is already paying for entertainment services every month.

This is not the first time I have to suffer having relationship with Reliance. I had a very bad experience with Reliance for mobile services where they failed to restore outgoing services irrespective of submitting all the required documents. I pusuid the matter with them for three consective years and then dropped the connection.

I'll wait for sometime for justice to come. And if it doesnt come. I'll give the STB to my kid for engineering, Antenna to play flying disc and cable to hang clothes.
This will be my last relationship with Reliance in any form. Because what I feel they believe and selling products/services but not in customer retention and satisfaction or post purchase services.

This is Prakash sharma Seving with Defence services .I have purchased a DTH from Relience big TV on 02/02/2010 Smart Card no[protected] and STB ID- SHYSTC[protected].10), The form which is filled up has my details onit.
IN month of May when i was proceding for leave for 35 days i have sent a written request of safe custody for my account from 23nd May to 23rd July10.
Which is not executed as i could find out the reasion from the Costomer care unit that my account is registered on some other name of Mr m Mahatrey but other details are mine.the details of conversations with costomer care executives are as fallowes. They keep promising that your problem will be solved but almost after one month all in vain.
Mr Ganesh 28th May 4: 15
Miss Meena 28th May 4:20
Miss Aparajita 20June 09: 30
Miss anshu 20June 10: 20
Mr vinod 21june 10:20
These are some of the customer care executives who promised action but all not worked.
Now at last the executives acepts the fault but they say they are help less and can not chaange the name or refund the amount.
It is not only a question of refund but of services i have paid the amount they asked but why to accept the poor service and a mental trauma.

Before few Months, A Sales Representative named Prithviraj Nath from Appco Marketing (India) Pvt. Ltd. came to my shop regarding BIG TV connection stating that "the company has introduced new package for which you have to pay Rs.1490 as one time charges and Rs.100 as the monthly rent for first three months, thereafter Rs. 115/month in which you will be provided with Recording Facility & Universal Remote through which you won't have to use your T.V. remote" and gave me the broucher with all the details written in it by the sales representative himself.

The representative showed me the BIG TV ID card bearing code BABT[protected] and gave the cellphone number as [protected].

Thereafter i gave him a cheque bearing No. 658257 for Rs. 2980/- drawn on Amanath Co. Op. Bank Ltd., B.V.K. Iyengar Road Branch, Bangalore for 2 Connections one for my house & other for my office on date[protected]. Where in my house connection was installed on the 7th day from the booking date. But the second connection for my office has not been installed yet & there is no response either from the agent nor the company.

Hence i request you to look into the matter & take the appropriate action.

Thanking You.

Yours Faithfully
Kunal Jain
Bangalore.
[protected], [protected].

hello, my smartcard id no is[protected] I was launced a complain 1-may-2010(complain no[protected] at 07:43 p.m regarding software upgradation problem, and thay says your problem will be solve in next 48hours but they don't gave any response, after that again I launced a complain on 05-may-2010(complain no[protected] at 11:05 a.m and again they says we will solve your problem with in 48hours but again they don't gave any response, aftar that i am regularly calling to customercare and they say's as usual our enginnear will visit your home and he(she) will solve your problem till date i am waitting.

Singal Problem

I have Reliance Big TV connection in the name of Kiyam Gautam Singh with Smart Card Number[protected]. On 26th June 2010 I have a poor singal problem so i called up their customer care executive and made a request to fix the problem. They have registered a complaint and gave me a complaint reference number[protected] and told me that their engineer will come fix the problem within 48 hrs but it did not happen. After that day i have been calling every 3-4 times and even i have spoken to their senior exective 4-5 times but everytime i called they told me that it will fix it it in a day and still there is no resolution till now it is more than eight days since i first made the complaint. I think they are just taking my calls and ignoring my problems. Please help me resolve my problems.

Poor Signal Complaint

I forwarded the complaint to Reliance Big Tv Customer Care on 26th June 2010 but till now ie 3rd July 2010, the compolaint is not resolved. They have given a complaint reference number which is[protected] and told me that their engineer will come and fix the problem. I have called and spoken thier Customer Care Executives uncountable number of times and even thier Senior Executives four times and they always said it will be fixed the next day and still it is not resolved and they are deducting my balance daily also. So i think they are not taking customers' complaint seriously. For this reason i want to lodge a complaint against Reliance Big TV. Please help me solve my problem.

I forwarded the complaint to Reliance Big Tv Customer Care on 23.06.2010.But till today ie 29.06.2010,the compolaint is not resolved.I talked to Five customer Care Executives along with Two Senior Executives,Who don't know how to handle the problems of the customers but they know how to deal only with the customers.
Instead the balance is being deducted daily.I feel that they need only the money but not the customer satisfaction.
Hope that they resolve the issue at the earliest.
Also hope that they may not get the time to resolve.