Reliance BigTV Complaints & Reviews

Sir,
The customer care centre are established for the benefits of customers. Its quite ridiculous that you keep on dialling the toll free no they don't bother to attend for 15 to 20 minutes. especially by the Reliance BIG TV customer care centre. If you can't attend better close down the centres. You are simply misutilising the manpower and your money....

In fact it is a suggestion. Please change Big TV logo to a transparent one so that viewers can enjoy the service in better way. In a 14" TV the logo covers a greater part of screen. Especially while watching Bloomberg UTV the stock names are not visible. Airtel uses a better transparent logo. Why can't Big TV.
In the other hand it claims to be the No.1 DTH company. Please change your logo to a transparent one so that your...

I purchased Big TV which was activated on 20-Oct-2008 and as per my package I was supposed to get 1 year of free viewing. Recently I come to know the Big TV counts 360 days for 1 year and 30 days for 1 month. After the free viewing period I continued with South Popular package [charging Rs. 279 per month (30 days), inclusive of all taxes] till 12-Feb-2010 and from 13-Feb-2010 onwards I opted for Gold package [charging Rs. 248 per month (30...

Dear Sir,
i m Raashid Nazir from Jammu, i m using big tv dth since 2 yrs now.i activated neo sports and neo cricket package on 16th june for one month and i requested to deactivate the same top up on 3rd july but till date the package has not been deactivated,i called customer care no. many times but they are not able to solve my problem...i m being charged for the package...the lock in period of the package is one month but they...

Hi,
My Name is Rahul Singh, Smart card no is[protected], Mob No is [protected].
While initial setup query your executives told that the transfer is FREE of charge within city.
As i was shifting my location from Yelahanka to BellandurI I called the customer care[protected] for it and they told that the technician will come and do their work and we can shift by carrying the set top box with us. Please note: NO...

ON 8.06.10 I HAVE ATTEMPTED TO RECHARGE MY BIG TV CONNECTION BY PAYING 1000/= THROUGH WEB SITE AND USING STANDARD CHARTERED CREDIT CARD. MY ID NO IS[protected]. SINCE IT WAS NOT RECHARGED, I WAS COMPELLED TO AGAIN PAY RUPEES 1200/- THROUGH WEBSITE ON 10.6.10 USING THE SAME CARD AND RECHARGED. I GOT TRANSACTION REFERENCE FOR THIS BUT NOT FOR 1000/= DEBITED ON 8/06/10. WHEN MY CARD STATEMENT WAS RECEIVED, I HAVE OBSERVED THAT TWO DEBITS...

My Reliance card no. are[protected].I am complain for reinstallation of antena of Reliance Big TV.Customer care informed to charges are Rs175.00 but we received the call from mob. no. [protected] and demand Rs 350.00.So I am not intrested to him.Please provide suitable person for reinstallation of antena.

Aswini Kumar Pradhan
[protected]...

In September 2009,I recharged my sucribtion under scheme of long duration pack (We pay for 10 months and the sucription is renewed for 12 months). My Smart Card No. id[protected]. Before two days I got SMS for BIG TV mentioning that my sucription will get over on 18th July 2010. When I called their customer service center number, I was informed that The recharge was doen on 2nd September 2009 but, their system has not taken into consideration...

Sir
my reliance big tv smart card no[protected] hai. sir maine 27 june 10 ko 230 ka recharg karaya. usi din big tv me poor signal problem aa gai . costomer care par baat karane par signal problem ko enginear se sahi karvane ke liye 175 rs a/c se kat liye. sir 27 june ko complient note karai to 48 hours ka time diya gaya. 27 june se ab tak 10 bar complent note kara chuka hoon par koi sunane vala nahi hai . sir mere upar company...

Why BIG TV not change their LOGO. Lot of people send feedback to BIG TV. But no response from BIG TV. BIG TV not consider about their customer. BIG TV have poor customer care and poor service. BIG TV HD DVR have lot of problems like component port not working in sony tv. BIG TV only talk, we will add more no of HD channels as well as normal channels. But nothing happen. BIG TV service is very very poor. So don't buy BIG TV until LOGO...

Sir/Madam,
I have purchased a set-top box of Reliance Big TV. It was running very very slow so i have comlained for it in the company via sending e-mail. The company responded me and for this i have again complained for five to six times then when i have send the mail for the last time the company responded me after 3 months.
The problem is that the company is not making the quality products and the service back-up is the worst...

We are availing the Big TV DTH services.Since there is no availability of the recharge coupons in this area (they are available in black sometimes) I have been using the Internet Banking facility for recharge.My Bank is STATE BANK OF HYDERABAD.Previously I used to recharge through the State bank of Hyderabad internet banking facility. I did this 2 or 3 times.Recently the emblem of the SBH is disappeared from the web link page of the BIG TV...

I wrote following mail twice (first - 12-Jun-10 & second - 15-Jun-10) to the consumer complaint ID but never got any response nor my problems is resolved till date

Subject: Monthly subscription package changed without my consent
To: [protected]@bigtv.co.in
Date: Saturday, 12 June, 2010, 4:50 PM


On 8th June, we recharged Big TV connection and updated Balance was Rs 605. Till this date,...

Hi,

My Set Top Box number is[protected]. I lodged a complaint (no.[protected] today with BigTV for STB not functioning. The technician visited and said, the box is faulty and needs to be replaced. He asked me to pay Rs. 800 (repalcement charges) + Rs 175 visiting charges.

I called up customer care again and asked, what if replaced STB malfunctions or becomes inoperable again. He said, you have to pay again...

This is Prakash sharma Seving with Defence services .I have purchased a DTH from Relience big TV on 02/02/2010 Smart Card no[protected] and STB ID- SHYSTC[protected].10), The form which is filled up has my details onit.
IN month of May when i was proceding for leave for 35 days i have sent a written request of safe custody for my account from 23nd May to 23rd July10.
Which is not executed as i could find out the reasion...

Before few Months, A Sales Representative named Prithviraj Nath from Appco Marketing (India) Pvt. Ltd. came to my shop regarding BIG TV connection stating that "the company has introduced new package for which you have to pay Rs.1490 as one time charges and Rs.100 as the monthly rent for first three months, thereafter Rs. 115/month in which you will be provided with Recording Facility & Universal Remote through which you won't...

hello, my smartcard id no is[protected] I was launced a complain 1-may-2010(complain no[protected] at 07:43 p.m regarding software upgradation problem, and thay says your problem will be solve in next 48hours but they don't gave any response, after that again I launced a complain on 05-may-2010(complain no[protected] at 11:05 a.m and again they says we will solve your problem with in 48hours but again they don't gave any response,...

Singal Problem

I have Reliance Big TV connection in the name of Kiyam Gautam Singh with Smart Card Number[protected]. On 26th June 2010 I have a poor singal problem so i called up their customer care executive and made a request to fix the problem. They have registered a complaint and gave me a complaint reference number[protected] and told me that their engineer will come fix the problem within 48 hrs but it did not happen....

Poor Signal Complaint

I forwarded the complaint to Reliance Big Tv Customer Care on 26th June 2010 but till now ie 3rd July 2010, the compolaint is not resolved. They have given a complaint reference number which is[protected] and told me that their engineer will come and fix the problem. I have called and spoken thier Customer Care Executives uncountable number of times and even thier Senior Executives four times and they...

I forwarded the complaint to Reliance Big Tv Customer Care on 23.06.2010.But till today ie 29.06.2010,the compolaint is not resolved.I talked to Five customer Care Executives along with Two Senior Executives,Who don't know how to handle the problems of the customers but they know how to deal only with the customers.
Instead the balance is being deducted daily.I feel that they need only the money but not the customer satisfaction.br...