[Resolved]  Reliance Broadband Internet Services — COMPLAIN ABOUT RELIANCE BROADBAND INTERNET SERVICE &TECHNICAL TEAM ENGINEER OF JOGESHWARI

Reliance Broadband — poor service on restoring the broadband connection

The company installed the broadband on 18th March. The antenna blew off within one week due to heavy rain & wind in Bangalore on 31/03/08. I lodged the complaint on the same day. After 3 days company's representative came and fitted the Antenna. But broadbank connection is not restored till date. I again lodged a complaint on 6th April. complaint No: is 66642339. Despite several follow-up every day the response from the company and their representative is very poor. The connection is not restored till date.

I had subscribed for the 75Kbps Unlimited Plan of RELIANCE BROADBAND in the month of jan 2008.It was a post paid plan, for which I used to receive bills of Rs.450 (inclusive of tax) on monthly basis. I was not satisfied with the quality of service and speed as promised, rajeev sharma, [protected]

Reliance Broadband — BROADBAND SERVICES NOT RESTORED

DEAR SIR,
I HAVE REGISTERED A COMPLAINT TO RESTORE THE CONNECTION OF BROAD BAND ON 1/9/08 AT 10 PM THE TIME FRAME GIVEN TO ME WAS 4 HOURS
BUT THE CONNECTION IS NOT RESTORED EVEN AFTER 4 TIMES OF REMINDER AND 16 HRS HAS PASSED BY
THE CUSTOMER SERVICES ARE COMPLETELY A MESS THEY ARE THERE ONLY TO GIVE YOU THE STATUS THE BEHAVOUR IS BAD
YOU ARE NOT ALLOWED TO SPEAK TO MANAGERS NO EXPLANATION IS BEING GIVEN WHY THE SERVICES ARE NOT RESTORED
IT NEEDS TO BE TAKEN STERN ACTION AGAINST THESE COMPANIES WHO FOOL THE PEOPLE BY NOT PROVIDING THE SERVICESAFTER INSTALLATIONS

reliance broadband internet services — we are not getting sufficient speed

respected sir,
we are using reliance brodband internet services from this month.actually our plan is unlimited with 75kbps.but we are getting below 20kbps.so we are facing many problems to surf with this speed.also our sales executive said that you will get a land line conection with that.but yet to we not get.
plz solve the problem as soon as possible
thanking you sir.

FROM :- MR.AMIRALIKAMRUDDIN GADHYALI 21 NOV 2009
ADDRESS :- AMIL BROS CHS LTD, SHOP NO :- 2
BEHRAM BAUG RD, OFF S.V RD OPP:-
FISH MARKET, JOGESHWARI (WEST)
MUMBAI :- 400102. MOBI :- [protected]
OFFICE :- PH :[protected], 26789761.
TO :- RELIANCE BROADBAND INTERNET SERVICE
PROVIDER RESPONSIBLE STAFF.MUMBAI
(SUB:- (COMPLAIN ABT RELIANCE BROADBAND INTERNET SERVICE &TECHNICAL TEAM ENGINEER OF JOGESHWARI (WEST ) )
RESPECTED SIR,
I MR. AMIRALI KAMRUDDIN GADHYALI RELIANCE BROADBAND INTERNET USER SINCE 1ST JULY 2008. MY INTERNET USER ID IS[protected] AND I USE PLAIN OF 600 KBPS AND PAY YEARLY AMOUNT RS 15430/00 ( FIFTEEN THOUSAND FOUR HUNDRED THIRTY RUPEES ) OF THE YEAR 1ST JULY 2008 TO 1ST JULY 2009 AND THIS 1ST YEAR VERY VERY GOOD SERVICE PROVIDE BY YOUR COMPANY.I SATISFIED WITH SERVICE NO BREAK DOWN NO PROBLEM NOTHING FULL SPEED WORKING ALL TIME AND MY SECOND ANNUAL OF THE YEAR 1ST JULY 2009 TO 1ST JULY 2010 OF ABOVE MENTION SAME PLAIN 600KBPS AMOUNT PAID BY ME OFRS15430/00 ( FIFTEEN THOUSAND FOUR HUNDRED THIRTY RUPEES) AND THE SAME NO COMPLAIN ABOUT SERVICE GOOD WORKING FULL SPEED INTERNET IN THIS SECOND YEARS 1ST JULY 2009 TI 1ST SEP 2009 ONLY IN THIS THREE MONTH AND AFTER 1ST OCT THE BREAK-DOWN INTERNET PROBLEM STARTED AND I REGISTER NO.OF COMPLAIN ID[protected], ,[protected],[protected],[protected],[protected],[protected],[protected], 11359548,[protected],[protected], TODAY DT 21 NOV 2009 YOU CAN CHECK IN MY USER ID STATUS OF COMPLAIN ID WHICH I HAVE NOT MENTION. AFTER COMPLAINING ABOVE MENTION CASE ID IN THIS TWO MONTH FROM TECHNICAL TEAM VISIT IN OUR SITE THE ENGINEER NAME IS AS FOLLOW MR.PRAMOOD PATIL MOBI NO.[protected], MR.PAPU GIRI MOBI NO.[protected], MR.AMIT MOBI NO.[protected], MR.ANIL KUMAR SINGH MOBI NO.[protected], THIS ALL ENGINEER FST SAYS THAT PROBLEM IN MY COMPUTER OKAY UPDATE COMPUTER TAKEN NEW ONE THE PROBLEM NOT CLEAR THAN SAYS PROBLEM IN LAN CARD OKAY I REPLACE LAN CARD BUT THE PROBLEM NOT CLEAR TILL TODAY IN THIS LAST TWO MONTH INTERNET WORKING BUT DISCONNECT IN EVERY TEN MINUTE AND I DO ONLINE TRADING BUSINESS IF EVERY TEN MINUTE INTERNET BREAK LOSE IN MY BUSINESS.THIS ALL ENGINEER SAYS THE PROBLEM IN FIBER WIRES, OF RELIANCE, OR DOMAIN SERVER, OR LEASE IP WHICH CHANGE IN EVERY TEN MINUTE BUT THE FACT THE MAIN PROBLEM IS NOT SOLVED TILL TODAY.IN THIS TWO MONTH LOSE IN MY ONELINE TRADIND BUSINESS BECASE OF BREAK-DOWN INTERNET IN EVERY TEN MINUTE I FILE CASE CONTINUE PROBLEM TO VIEWER COMPLAIN NO.[protected] FOR REFUND OF LAST TWO MONTH AND ALL THIS TECHNICAL TEAM ENGINEER ABOVE MENTION NAME AND MOBILE NUMBER SAYS TO US THAT THE LAST TO MONTH PROBLEM WILL NOT BE SOLVED BECAUSE THEY ARE JUNIOR ENGINEER AND IN TODAY SENIOR ENGINEER IS NOT AVALABLE TO SOLVED OUR PROBLEM SO THEY SAY DISCONNENT YOUR RELIANCE BROADBAND INTERNET SERVICE AND REFUND YOUR AMOUNT OF REMAING YEARS AND TAKE SERVICE OF TATA, MTNL, TIKONA.AREA CABLE INTERNET SERVICE SO I SHOCKED THAT TAKING SALARY OF RELIANCE AND GUIDE CUSTOMER TO ABOVE MENTION INTERNET SERVICE.I ALSO CALL TO CALL CENTER ABOUT ABOVE MENTION PROBLEM AND ANSWER IS THAT ABOVE MENTION ALL CASE ID IS CLEAR BY OUR ENGINEER AND THE CASE ID IS CLOSED WITHOUT ASKING CUSTOMER.SO SIR I TIRED GIVING COMPLAIN CASE ID AND TILL TODAY MY ABOVE MENTION PROBLEM IS NOT SOLVED AND LASTLY I HAVE TO FORCE TO CANCEL RELIANCE BROADBAND INTERNET SERVICE AND REFUND MY REMAING MONTH AMOUNT PLUS TWO MONTH LOSE OF INTERENET BREAKING IN EVERY TEN MIN. OR TAKE SPEEDY ACTION ON ABOVE MENTION TECHINCAL TEAM ENGINEER AND PLZ SEND SENOUR ENGINEER PLS TAKE MY COMPLAIN SERIOUESLY AND SIR PLZ DO THE NEEDFUL ASAP.
REGARDS
RELIANCE BROADBAND INTERNET USER MR.AMIRALI .k.GADHYALI

FROM :- MR.AMIRALIKAMRUDDIN GADHYALI 21 NOV 2009
ADDRESS :- AMIL BROS CHS LTD, SHOP NO :- 2
BEHRAM BAUG RD, OFF S.V RD OPP:-
FISH MARKET, JOGESHWARI (WEST)
MUMBAI :- 400102. MOBI :- [protected]
OFFICE :- PH :[protected], 26789761.
TO :- RELIANCE BROADBAND INTERNET SERVICE
PROVIDER RESPONSIBLE STAFF.MUMBAI
(SUB:- (COMPLAIN ABT RELIANCE BROADBAND INTERNET SERVICE &TECHNICAL TEAM ENGINEER OF JOGESHWARI (WEST ) )
RESPECTED SIR,
I MR. AMIRALI KAMRUDDIN GADHYALI RELIANCE BROADBAND INTERNET USER SINCE 1ST JULY 2008. MY INTERNET USER ID IS[protected] AND I USE PLAIN OF 600 KBPS AND PAY YEARLY AMOUNT RS 15430/00 ( FIFTEEN THOUSAND FOUR HUNDRED THIRTY RUPEES ) OF THE YEAR 1ST JULY 2008 TO 1ST JULY 2009 AND THIS 1ST YEAR VERY VERY GOOD SERVICE PROVIDE BY YOUR COMPANY.I SATISFIED WITH SERVICE NO BREAK DOWN NO PROBLEM NOTHING FULL SPEED WORKING ALL TIME AND MY SECOND ANNUAL OF THE YEAR 1ST JULY 2009 TO 1ST JULY 2010 OF ABOVE MENTION SAME PLAIN 600KBPS AMOUNT PAID BY ME OFRS15430/00 ( FIFTEEN THOUSAND FOUR HUNDRED THIRTY RUPEES) AND THE SAME NO COMPLAIN ABOUT SERVICE GOOD WORKING FULL SPEED INTERNET IN THIS SECOND YEARS 1ST JULY 2009 TI 1ST SEP 2009 ONLY IN THIS THREE MONTH AND AFTER 1ST OCT THE BREAK-DOWN INTERNET PROBLEM STARTED AND I REGISTER NO.OF COMPLAIN ID[protected], ,[protected],[protected],[protected],[protected],[protected],[protected], 11359548,[protected],[protected], TODAY DT 21 NOV 2009 YOU CAN CHECK IN MY USER ID STATUS OF COMPLAIN ID WHICH I HAVE NOT MENTION. AFTER COMPLAINING ABOVE MENTION CASE ID IN THIS TWO MONTH FROM TECHNICAL TEAM VISIT IN OUR SITE THE ENGINEER NAME IS AS FOLLOW MR.PRAMOOD PATIL MOBI NO.[protected], MR.PAPU GIRI MOBI NO.[protected], MR.AMIT MOBI NO.[protected], MR.ANIL KUMAR SINGH MOBI NO.[protected], THIS ALL ENGINEER FST SAYS THAT PROBLEM IN MY COMPUTER OKAY UPDATE COMPUTER TAKEN NEW ONE THE PROBLEM NOT CLEAR THAN SAYS PROBLEM IN LAN CARD OKAY I REPLACE LAN CARD BUT THE PROBLEM NOT CLEAR TILL TODAY IN THIS LAST TWO MONTH INTERNET WORKING BUT DISCONNECT IN EVERY TEN MINUTE AND I DO ONLINE TRADING BUSINESS IF EVERY TEN MINUTE INTERNET BREAK LOSE IN MY BUSINESS.THIS ALL ENGINEER SAYS THE PROBLEM IN FIBER WIRES, OF RELIANCE, OR DOMAIN SERVER, OR LEASE IP WHICH CHANGE IN EVERY TEN MINUTE BUT THE FACT THE MAIN PROBLEM IS NOT SOLVED TILL TODAY.IN THIS TWO MONTH LOSE IN MY ONELINE TRADIND BUSINESS BECASE OF BREAK-DOWN INTERNET IN EVERY TEN MINUTE I FILE CASE CONTINUE PROBLEM TO VIEWER COMPLAIN NO.[protected] FOR REFUND OF LAST TWO MONTH AND ALL THIS TECHNICAL TEAM ENGINEER ABOVE MENTION NAME AND MOBILE NUMBER SAYS TO US THAT THE LAST TO MONTH PROBLEM WILL NOT BE SOLVED BECAUSE THEY ARE JUNIOR ENGINEER AND IN TODAY SENIOR ENGINEER IS NOT AVALABLE TO SOLVED OUR PROBLEM SO THEY SAY DISCONNENT YOUR RELIANCE BROADBAND INTERNET SERVICE AND REFUND YOUR AMOUNT OF REMAING YEARS AND TAKE SERVICE OF TATA, MTNL, TIKONA.AREA CABLE INTERNET SERVICE SO I SHOCKED THAT TAKING SALARY OF RELIANCE AND GUIDE CUSTOMER TO ABOVE MENTION INTERNET SERVICE.I ALSO CALL TO CALL CENTER ABOUT ABOVE MENTION PROBLEM AND ANSWER IS THAT ABOVE MENTION ALL CASE ID IS CLEAR BY OUR ENGINEER AND THE CASE ID IS CLOSED WITHOUT ASKING CUSTOMER.SO SIR I TIRED GIVING COMPLAIN CASE ID AND TILL TODAY MY ABOVE MENTION PROBLEM IS NOT SOLVED AND LASTLY I HAVE TO FORCE TO CANCEL RELIANCE BROADBAND INTERNET SERVICE AND REFUND MY REMAING MONTH AMOUNT PLUS TWO MONTH LOSE OF INTERENET BREAKING IN EVERY TEN MIN. OR TAKE SPEEDY ACTION ON ABOVE MENTION TECHINCAL TEAM ENGINEER AND PLZ SEND SENOUR ENGINEER PLS TAKE MY COMPLAIN SERIOUESLY AND SIR PLZ DO THE NEEDFUL ASAP.
REGARDS
RELIANCE BROADBAND INTERNET USER
AMIRALI K.GADHYALI

Reliance Broadband Internet Services — Services not being restored on time

Hi,

Reliance Broadband Internet services charges me wrongly and does not provide the very service for which I am being charged wrongly and being forced to pay for. Again after the complaint was lodged , resolution for promised in 24 hours and in spite of following up every hour, resolution was not provided, causing me mental trauma and mental harassment and slippage of my personal work dead lines..

I am having broadbond connection as well s phone connection my Ph No.[protected] Adarshnagar Hyderbad My net and phone ded since last night i.e., on 14th March, 2010 Rectify
Cell No.[protected]
Land line[protected]
Yours faithfully
Shnmukha Rao Jagabathula