Reliance Communications Complaints & Reviews

I have taken reliance netconnect connection on 2nd november 2009 and without informing to me,reliance web world converted my post paid plan to prepaid and reliance customer care is putting stone in web world and web world is unable to speak with me.They are just telling that we will inform you soon
AP NODAL OFFICER is doing nothing and i should say WORST NODAL officer which has created this type of service in AP.I have registed 3 complains through customer care and sent mail to nodal officer but it has been 5days but I havent got any solution on netconnect so i would suggest you all to go for AIRTEL.From last one year,i was using airtel broadband connection,but i havent faced any issues but due to good offers provided by reliance,i have shifted but its all waste now.

Its true, Reliance is completely unreliable. I haven't seen such a horrid case of customer harrassment before. Till the time I had to make the payment for the device, 10 ppl called up 10 times a day. The moment I made the payment, ALL of them vanished from the face of earth.

After a lot of running from pillar to post, the connection was activated by Nov 25 late evening. Following are the problems:
- Every time I connect, the connection goes off after approx 5 mins. The status shows its connected but in reality its not.
- After it goes off, I am unable to disconnect it or get my laptop to detect other wireless connections.
- I have to uninstall it and restart the laptop to get my laptop to detect other wireless connections.
- I try Reliance again by installing and connecting. And the cycle repeats - installation, connection, connection hangs with status connected but in reality NOT connected, uninstallation, computer restart.

Umpteen no. of calls to call centre later, I am still stuck with this. The call centre people assume I am dud and tell me silly things like USB port problem, coverage gone (its showing 4 lines all the time) and like. Last night when I got them to register the complaint, the turnaround time was 24 hrs. Today when I call, I am told the turn around time is 4 days.

There are no contact details as to who I can get in touch with or get this working.

Dear Sir/Madam

My Reliance Mobile no. is [protected]. Since long period my SMS service is not working. For activating the same I have made lot of complaints (vide complaints nos[protected],[protected],[protected],[protected] etc.). Daily their representatives are telling over phone that it will be activated within 24 hurs & sometime telling that it will be activated within 48 hours. Since 11th Nov-2009 I have made the complaint daily but till now my problem has not solved & due to this I am facing a lot of problem. I think thier people have been cheating to the customer. Kindly solve my problem at the earliest.

We had reliance broadband connection (A/C No. [protected]) but we were not happy with the connection as it used to get disconnected very frequently, so we terminated our connection (termination id. :[protected] and purchased Airtel broadband connection.

After 3 months of termination, reliance has send us a legal notice to pay 5,516 Rs for broadband connection.

When we called customer care, representative told us that our termination request was invalid and we have to pay our bills and terminate the connection again.

We even tried to contact legal company (SA Associates Ph. No. :[protected], but nobody is responding from other side.

We want you to take some serious action against Reliance and so that they won't harass consumers by sending such froud legal notices.

Dear Sir,

I am using Reliance India Mobile connection since last 4 years. I have never activated any value added services ever like Hello Tune, Caller Tune, Jokes, Bollywood masala or anything else. But they have activated such services several times without my consent. Whenever I ask them about deducting the amount, they simply say that ,from our records we can say that this service has been activated by you, that's why this deduction has happened.
You tell me what I can do in such situations?

Regards,

Sujeeb Singh.

Below is the mail comunication with the customer service regarding the problem they don't have a satisfactory answer

RE:'ADAG=[protected]'Reference to your mailFriday, 27 November, 2009 10:49 AM
From: "[protected]@relianceada.com" <[protected]@relianceada.com>View contact detailsTo: "praval sharma" <[protected]@yahoo.com>Dear Mr. Sharma,

With reference to your e-mail regarding deactivation of Alturist-Devotional pack for your Reliance Mobile number [protected], please note that your complaint is logged as Service Request ID[protected]. We are working on the same and will respond to you in next two days.


Further, as informed to your earlier, please note that the Alturist-Devotional pack is activated through Out Bound Dailer Mode. Hence, we are unable to process your request for the waiver.

Also, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



"Notice: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: praval sharma ([protected]@yahoo.com)
Date: Thursday, November 26, 2009 08:49 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Hi Team,

Sorry to hear this reply, but as i didn't activated through 'Bound Dailer Mode", i have many times experiance in reliance that there are many services are activated on the prepaid and postpaid numberby reliance mistakes and this is too, the charges are detucted from the account and reliance never found there fault. I am saying that i have never dialed any subcription number like 51234*** or other and from the date of actiation of postpaid number i do not responded any subscription call.

I have also tried to deactivate the service through[protected]Toll Free), tried this number 3-4 times but the call is going silient for 2-3 minutes and call disconnected.

And i do not what is this pack and i donot know how to use it , and i am not geting sms regarding the subscribtion.

So please check again and prove me wrong, show me the logs showning that this service is activate from my end..

Thanks and Regards


PRAVAL SHARMA

Technical Support Manager

REDTRAY INTERACTIVE SOLUTIONS PVT LTD
(M) [protected], [protected]

Skype: pravalred
www.redtray.co.uk

Shortlisted for e-Learning Development Company of the Year 2009

Registered in England No 3117187, Registered Office: Lion House, Red Lion Street, London WC1R 4GB






--- On Wed, 25/11/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "praval sharma" <[protected]@yahoo.com>
Date: Wednesday, 25 November, 2009, 2:54 PM


Dear Mr. Sharma,

With reference to your mail regarding VAS (Value Added Service) on your Reliance Mobile number [protected], please note that as per details checked in our system the Alturist-Devotional pack is not initiated by Reliance.


Further, please note that the Alturist-Devotional pack is activated through Out Bound Dailer Mode. Hence, we are unable to process your request for the waiver.

In continuation to your query regarding deactivation of the same pack, we would request you to dial[protected]Toll Free) and follow the instructions.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Yours sincerely,


Hetal Shrivastav

Service Assurance Cell

Reliance Communications


"Notice: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: praval sharma ([protected]@yahoo.com)
Date: Wednesday, November 25, 2009 09:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); reliance mobile ([protected]@relianceada.com)
Subject: Wrong Charges Added For AltDevotionl Subscription

Hi,

As per my first bill a monthly charges is Credited to my bill account regarding “AltDevotionl Subscription L[protected] to[protected].00” but I didn’t started it on my number it is wrongly charged to my number. This charges is wrongly charged by RELINACE mistake please provide the wavier of this Rs 30 + Service Tax.




Thanks and Regards


PRAVAL SHARMA

Technical Support Manager

REDTRAY INTERACTIVE SOLUTIONS PVT LTD
(M) [protected], [protected]

Skype: pravalred
www.redtray.co.uk

Shortlisted for e-Learning Development Company of the Year 2009

Registered in England No 3117187, Registered Office: Lion House, Red Lion Street, London WC1R 4GB






[protected][protected][protected][protected]
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.

Dear Sir/Madam

Myself S. k. sharma working in a reputed company. Last night arround 11:45 PM, on my wife,s cell phone she recived a call from [protected] (Unknown) when we were sleeping, the person was unknown. She ask "who r you" than he started saying nasty things [I can't write those dirty things here]!. When I called him, he started abuse me also. When i ask from another No. he told that they are student & residing in South Ex (Delhi) & named Bablu & himanshu. By language they belong to bihar. My wife feel very harasshed & we could not sleep well whole night.

Due to some reson i am not giving you more details right know but if you want i will provide.
Please help me out with this. It is totally destroying the peace of mind for the entire family.

I will very thankful & oblised.

Regards

Hi,

Made a payment of 900 through HSBC credit card and post entering the amount, got the message that the transaction could not be completed. Tried it 3 times and got the same message all 3 times. later paid by cheque. But now all 3 attempts reflecting in my credit card statement and this Rs 2700 is not reflecting in the reliance statement. Unable to make the customer care agents understand - They are simplynot ready to help

Deepa

I had purchased Reliance Netconnect during April. I went onsite during September so could not pay the bills. Hence, my card was terminated.

When I come back, i visited Reliance Web-world at Mulund (W), infront of Bal Rajeshwar mandir, near R mall. I paid all the bills & reliance person told me that I would get new no. and which will be allotted automatically wen i install the software again. I have paid the activation charges also. The address verification has also been completed.

I have not been allocated new no since last 3 days. The store person is not helping at all. He is even not picking my calls. I requested for the telephone no of store manager, however information was denied to me.

I am helpless in such situation after payment also and looking forward for your help. The details are as follows :

MDN No. - [protected]
RSN - RHWCD[protected]

The address of store is as follows : -

Shop No 1Vikas Paradise
LBS Marg Near R Mall,
Opp Balarajeshwar Temple
Mulund - West Mumbai Maharashtra

Kindly do the needful.

Thanks & Ragrds,

Kedarnath Aundhekar.
Mobile - [protected]

I lost my data card (reliance broadband netconnect - [protected]) ,last month 16th (October) 2009 and put a request on 18th and got updated as blocked through customer care by phone on 25th ( ref number :[protected].

But on November checking online status of reliance i saw some usage mentioned ,so i called again customer care about this. How connection can be used when its blocked. They mentioned some issue with system will be rectifying it soon and will update me.( ref no :[protected].

I didn't got any update from them. I called them twice , they said they will be sending me mail but no response.

On December I got a bill from reliance for Rs 2300. I was shocked to see it . How this much amount when a account is blocked and how they can send me a bill? I called them again they are not responding. Allays same message our backend team is looking into it. Now finally they are asking me to pay the amount 2300 to terminate the connection. How can this be? How a company like reliance can cheat customer like this?

I want to know how can i deal with this legally and i want to terminate the connection. I don't want to stick with such fraud connection and company. There service is such bad and fraud.

Dear Sir

I m using ur Reliance net connect for 9 month. There is problem in USB drive from last two month whenever i tried to access internet has not responding. Even i made several complaints against this, but i feel ur dept. is not taken initiatively.
Firstly my telephonic interactions have done with Chandrima on 25/10/09. At 1:25pm.she has registered my complaint & given[protected] ref.no.she assured me that I got a call from technical dept within 48 hours but still nothing happened.
After 4 to 5 days i made a second call in ur dept.on 31/10/09 at12:50pm. & spoken with Vinita, she has refused to register my complaint again; she said ur query is in under process, but till the date i unable to use ur services. In the meanwhile, there came a collection person for the payment but technical person has not come to rectify my problem.
I have no issue to make ur payment but i will not pay unless my problem is not solved.
If it is not solve in this week I have no choice except CONSUMER FORAM.

MY alternate mobile no [protected], [protected]

Hello sir/ Madam,

I am Viral Shah and living in Hadapsar, Pune, Maharashtra. I would like to complain regarding my refund for broadband connection. Though my connection is cancelled, I still not received my 500 rs) I applied for Reliace broad band connection on 3/10/2009. I approached pune office (Nr. Swargate, Behind BSNL building). I met Mr. Kishor (Mob: +91 [protected]) and submitted all required documents(Copy of rent agreement, Photo, Copy of driving license and check of 500rs on name of RIL A/C RIC from my city bank account, Cheque No.98174) and Mr. Kishor told that in 4 days I will get connection. I appled for 649 rs plan. On 5/10/2009 I got a call from Mr. Nilesh (Mob: +91 [protected]) and he told that there is no Broadband port in my society so it is diffuct to get the connection. But the alternate way is, he prepared fake address proof and he told it is a normal procedure in reliance connection as in many buildings they don't have ports and students sometimes don't have any address proof and then he told that he will do everything and he just called me to give a credit card number that he is going to use for preparing address proof. So, that in case I will get a call for address verification then I have some reference. The credit card detail information is [protected] from HSBC bank and address is C-23/24, Bhosale garden / Bhosale Park, HAdapsar, Pune. (Bhosale garden / Bhosale Park are my adjacent societies and they have port in that society) Then I waited for a week but they didn't provided a connection at my home and as I was in urgent need to connection, I called Mr. Nilesh back on 12/10/2009 and he told that the same day I will get the connection. In the afternoon I got a call from a reliance service engineer that he went to Bhosale Park but there is no flat like the mentioned in address and then I told him that my actuall address is C/23, Prithvi Apts, Hadapsar, Pune and then he told me that they don't have any port in the society so it will take more 15 days to install the connection. Then I told him that better to cancel the installation as I don't want to wait for the connection due to my urgent need and he told OK. On 14 or 15 th October morning I received SMS from my bank that the Cheque No.98174 paid TO RCIL AC RIS,IDBI BANK LTD and amount is deducted. I
informed this to Mr. Nilesh and he told that it has happenned by mistake and he will start the procedure for refund and I will get my money back in 7 days. From that day I am continuous in touch with Mr. Nilesh but he is not giving me any proper answer. Last monday (26/10/2009) he told that he started a procedure for refund but still this date I didn't get my refund. I suppose Mr. Nilesh submitted my cheque and gave connection to some other person.

I also filed complaint on Reliace customer care on 3/11/2009 by email and I received reply from them that they will look into it but nothing happens till date.

Kindly help me to get my refund back.

Regards,
Viral Shah

I m surprised when some of my relative told me abount the called tune .Now more surprised to know that it has been changed with any communicatiuon from me and to me,.Also every now and then they are charging me for needlesss services which i have never ever requested .I juust receive a message that my account balance has been debited for some service.
also there seems to be no end to the messages and calls i receive from customer care .they disturb me every now and then. It seems we have kept these moblie for reliance and not for our convience .
It seems we are paying and reliance is using our cell .

Is some body listening.

Respected sir,

I have applied to reliance communication for a broadband connection on 4th November 2009 and they have taken all my details and 500 Rs cheque ( cheque no.140180) in favour of reliance to an executive come to my home Mr. Gazanand (mob. [protected]). The form no is [protected] as per the receipt he gave me . He promissed me that my connection will get connected within 7-10 days.But till 24 th Nov 2009 no broadband connection is yet connected to my home. so now after trying a lot when they didn't response me for my application for a new connection because of their lack of infrastructure like poles etc. i have taken internet connection from airtel.

So sir please take some serious action against these person and this company.


Thanks
Kamal singh jadon

Mo.[protected]
307, vivek vihar, N S Road, Sodala, jaipur
Rajasthan

Its so damn irritating to see that such irresponsible behavior from the authorities. My complaint which logged followed with numerous mail is still unanswered.
The customer service dept…nodal officers and all other authorities are taking a mockery at my case, which now due to 2 months.

Now I am writing this mail to you confirming that I am withdrawing my connection this week, precisely on Saturday after 5 years of bad experience. And I would like to make a point that I will ensure I will raise my complaint in all the possible forum I know.

Because such un professional efforts needs to be highlighted to all the users.

-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Tuesday, October 20, 2009 5:12 PM
To: amal.[protected]@iciciprulife.com
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Customer,

We tried to contact you on the number provided, but were unable to contact you.

In response to your mail received at Customer Care regarding My Services issue, please note that we have again taken up your issue with the concerned department for the necessary actions to be taken. We are working on the same and will respond to you in 48 hours in this regards.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Further to your mail regarding contact number of our higher authority, please note that we are unable to process your request. However if you have any issue please write back to us.

For further details, you can visit our web-site http://www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Pramod Nayak
Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: amal.muraleedharan (amal.[protected]@iciciprulife.com)
Date: Tuesday, October 20, 2009 10:00 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail

My response remains the same, I generally get an average 25 calls per day, and nobody complained that I am not reachable. If you are not able to response to me give me the contact number of a higher authority I will speak to him, since I am no more interested in again calling your CallCenter and waiting for hours.

-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, October 16, 2009 5:52 PM
To: amal.[protected]@iciciprulife.com
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Customer,

We tried contacting you but were not able to reach you.

In response to your mail received at Customer Care, please forward the following details to us at the earliest:
• Best time to contact you at the alternate number.
• Exact nature of query.

We would require the same to assist you better.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Sandeep Chaturvedi
Customer Care
Reliance Communications




Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: amal.muraleedharan (amal.[protected]@iciciprulife.com)
Date: Friday, October 16, 2009 10:05 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail

Don’t know at what time you tried reaching me, because I am available through out the day. My contact number remains the same [protected]

-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, October 15, 2009 7:56 PM
To: amal.[protected]@iciciprulife.com
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Customer,

We tried contacting you but were not able to reach you.

In response to your mail received at Customer Care, please forward the following details to us at the earliest:
• Alternate contact number, if any.
• Best time to contact you at the alternate number.
• Exact nature of query
Further to your mail regarding committee mail id or Ombudsman mail id, please note that we are unable to process your request for the same.
We would require the same to assist you better.

Yours sincerely,

Pankaj Pai
Customer Care
Reliance Communications
For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: amal.muraleedharan (amal.[protected]@iciciprulife.com)
Date: Thursday, October 15, 2009 09:55 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail

I have not yet receieved any solution from your end. Can you mail me the grievance committee mail id or Ombudsman mail id. Because I guess I am not happy with the kind of response I am getting from your side.

-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Wednesday, October 14, 2009 8:26 PM
To: amal.[protected]@iciciprulife.com
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Customer,

In response to your mail regarding updation of email id, please note that email id amal.[protected]@iciciprulife.com has been registered for your Reliance Mobile number [protected].

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vaishali Kadam
Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: amal.muraleedharan (amal.[protected]@iciciprulife.com)
Date: Wednesday, October 14, 2009 12:32 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: FW: Reference your mail

• Name : Amal Murali
• Billing Address : AKSHARA, KP 9-585, CHETTIKUNNU, PUTHUYANAM LANE, KUMARAPURAM, THIRUVANANTHAPURAM - 695011
• Last amount paid :2500
• Mode of payment :Credit card
• Date of activation :
• Date of Birth :[protected]

Please do the needful immediately…


-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, October 12, 2009 6:41 PM
To: amal.[protected]@iciciprulife.com
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Customer,

In response to your mail regardinginability to view and pay bill online, please note that we have taken up your issue with concerned department to take appropriate action.

Your issue will be resolved within 48 hours. However, if issue persist we would request you to write us back.


Please note that emailid is not updated in our records. If this is your registered email id, please revert and confirm back for necessary updation in our records.

We request you to write us back with the following details :

• Name :
• Billing Address :
• Last amount paid :
• Mode of payment :
• Date of activation :
• Date of Birth :
We require the same to assist you.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vaishali Kadam
Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: amal.muraleedharan (amal.[protected]@iciciprulife.com)
Date: Saturday, October 10, 2009 12:25 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail

I am not able to view ‘'View and Pay Bill’ button’ after login to the screen. Can any of your agent call me and take me through the screen attached screen shot for your perusal.

Regards
Amal

-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, October 09, 2009 7:16 PM
To: amal.[protected]@iciciprulife.com
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Customer,

In response to your mail received at Customer Care, please note that to view & pay Reliance bills from our website, please follow the steps mentioned below:
1. Visit www.rcom.co.in
2. Click on the link Mobile under the category Consumer from the home page.
3. Click on 'Login' button and enter your User Id & Password.
4. Enter your Reliance Mobile number starting with zero (Example: [protected]) under user id.
5. Enter the password sent to you by SMS and click on 'Login' button.
6. If you do not have a password to log-in, click on the button 'New User' and submit your details. You will receive the password via SMS to login.
7. If you have forgotten your password, click on Forgot Password option and submit your Reliance phone number. The password will be re-sent to you by SMS.
8. To pay the bill Login to your account and click on 'View and Pay Bill’ button.
9. To view the online transactions made by you, log-in to your account and click on the 'View Online Transactions' button.
Further to your complaint against Customer Care and Outlet Executive, we regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please note that we have taken up your issue with concerned department to take appropriate action.
We request you to reconsider your decision for service termination and give us an opportunity to serve you better.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Indrajit Surve
Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: amal.muraleedharan (amal.[protected]@iciciprulife.com)
Date: Friday, October 09, 2009 12:00 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: My Experiences with your esteemed organisation

Dear Concerned,

With due respect, I am forced to bring before you an issue where I am subjected to undergo harassing experience through your call center.
I don’t know whether you will actually take any measures to prevent this in future and I am least bothered about it bcoz as I have decided myself I will no more stay back with Reliance.
I am a postpaid user for the last 4 years with an average bill amount of Rs 2000, and for me it a pretty huge amount. There are 100 of instances where I faced un apologetic pathetic service from various touch points. However when today I called your call center for an enquiry on where can I see my e-bills in your website. They have put me in hold for a good 60 Min. Don’t you think that too harsh to any customer. First 30 min with one agent and next 30 min with other agent.
And at the end of day nobody answered my query.

Don’t expect great service from reliance because you guys don’t believe in servicing. But a humble request is don’t harass people.My details is follows

Amal Murali
[protected]

revivolution - revive for secure future.
Regards,
AMAL MURALEEDHARAN
K-Mine, MIS & Quality
dynamind
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Tel: +[protected] | Mob: +91 [protected] | Fax: +[protected] | E-mail: amal.[protected]@iciciprulife.com |
Who Am I ? | Visit us @ dynaweb ICICI Prudential Life Insurance - Vinod Silk Mills Compound, Chakravarthy Ashok Nagar, Kandivli (E), Mumbai - 101. | Co.Site: www.iciciprulife.com
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

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"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
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dnd
my name is prerna.my mob no. is [protected],[protected].in both,i hv registered with dnd(do not disturb).but aftr 45 days also im getting unwanted msgs from reliance third parties.i have lodged complaint in customer care also but aftr that also im getting promotional msgs,no solution.pls do needful asap.
sometime i think for reliance do not disturb means to disturb only,,

Respected Sir,
i beg to say that i want to know my own mobile No.s outgoing detail for last 7 days,
but the Reliance web world's employee says that we can't get the status of your Phone No. detail and they also said that plz call the reliance customer to know more about your status, so, please i want to request take a necessary action .


i live in Bahadurgarh, (Haryana) Name Rohit Kumar, My Mobile No. [protected], and i have submitted my votor card,

I already registered for DND service on my Reliance WLL. The time period given by company is 45 days, but more than 3 months completed but yet I get unwanted calls and SMS from company.

Dear Sir,
Sir i want to a complaint against reliance mobile cusotmer care centre.
I am a Reliance cdma user my number is [protected]. reliance mobile is not care my problem.
so, help me sir
Kindly advice.

Regards, Binder singh

my other mob no: [protected]

Dear sir,
My reliance num is [protected] i want a callertune the song is kyun paisa paisa karti ho.