Reliance Communications Complaints & Reviews

PLEASE BEWARE OF THIS SERVICE AND GET YOUR FACTS RIGHT BEFORE SUBSCRIBING TO THE SAME. AT THE OUTSET, YOU WILL BE PURPOSELY PUT UNDER A WRONG LOW USAGE PLAN OF 1 GB EVEN IF YOU HAVE ASKED FOR A HIGHER PLAN. AS YOU START USING THE SERVICE AND UNKNOWINGLY, AS YOUR USAGE EXCEEDS 1GB YOU WILL START GETTING BILLED AT RS 2 PER EXTRA MB USED. SO, YOU WILL END UP WITH A BILL RUNNING INTO THOUSANDS AND WILL BE ARM TWISTED TO PAY THE AMOUNT FOR NO FAULT OF YOURS. THIS IS A NEW STRATEGY THE COMPANY IS ADOPTING TO MAKE MONEY BY UNFAIR MEANS.

I subscribed to a 10 GB plan in August 09 and was shocked to get a bill of Rs 3814 dated 11-Sep-09.
Since I had subscibed for a 10 GB plan, I was supposed to get a bill of only Rs 1250 while the balance of Rs 2564 was excessively charged to me. On calling up the company, I found out that I was put under the 1 GB plan and this excess amount was due to my usage beyond 1 GB. After numerous follow-ups and writing to the company several times, I was given a waiver of Rs 1210 only that too as if a big favor was done to me. Instead of giving a waiver of the entire Rs 2,564 carried , forward in the next 11-Oct-09 bill, I was waived off only Rs 1,212.20 and the balance of Rs 1,352 is still outstanding in my name.

I have again started getting calls to pay this extra amount, which I had to do against my wishes. Just imagine what a gameplan the company has. First, put the customer under a wrong plan, charge him extra and then waive off a little amount and force him to pay the balance. Real cool way to make money by unlawful means and also get away with it. Please beware of this service and this chor company



Thanks and Regards,
Rishi
Mob: [protected]

The CRBT services on my mobile no [protected] has been activated without my concern which i have deactivated on 03.11.2009 when i came to know from one caller that caller tune has been set on my mobile. I call customer care and Immediately unsubsribed the services and got confirmation SMS at 6:50 PM and again at 8:34 PM (Refund of amount still pending). Again on 04.11.09 at 2:09PM i got an SMS that CRBT services has been renewed for a period of 30 days. When i contact customer care executive he informed me that i have requested for the renewal and informed me that they have the record.This is entirely a bogus record as i have not requested for any such services.I am using this number since more than 36 months and have never use any such services.

Through this complain i want Reliance top authority should stop such type of activities in their organisation. I know reliance is such a large organisation that they can produce any documents for the evidence.

I do not know till date how nuch money they have paid free to reliance.

Strict action against the responsible executive may be initiated to stop such type of froud( I am using froud word as all these happens without my concern).

Its very bad to say about the customer service of Reliance Infocomm for my connections. I'm a reliance user from 4-5 yrs
i had prepaid n postpaid connections, currently you can check i'm using[protected] and net connect - [protected]. I've other postpaid connections too in my family : [protected] /[protected] / [protected]. Sir, the problem is due to good schemes in prepaid n as i dont have more calling now i wanted my connection to migrated to prepaid and i got a call from a collection agency "OM Enterprises" and Anil (collection executive) asked me to pay Rs. 789 /- to clear dues n for migration to prepaid. Next day he came at my office n confirmed his senior named Tushar and asked me to pay Rs. 889/- , i made the payment cash receipt no. 1381307 and they committed me by next day my number will be migrated to prepaid but after that payment was credited to my account n services were again started in postpaid only. After that, there was no response from both (Anil & Tushar) as i communicated them thru phone even i last called Anil and somebody said he has gone to Dubai. Quite Disappointing Response i was getting from your end this is last try to open ur eyes for the betterment in ur service. I've in writing from Anil (collection guy) prooving amount n migration to prepaid.
Somewhat same thing happened with me when i purchased a Broadband Device online from Vriti Infocomm and was committed HSD network in my city n was offered a package (GOA - 2N/3D ) before purchasing the device but after that i didn't got any package nor i got the HSD network. Now i hope some consideration from reliance company over this otherwise you'll lose a valuable customer having so many connections in ur network and i hope i do not require any legal complaints to log against reliance company.

Dear sir
I ve puchased Reliance broadbant connection (Data card). from vriti on 31 of October 2009. They offered me Goa package of 2N 3D stay and Meal in 3 star and above hotel at Goa, Offer can be avail in next one year from date of purchase.
But now they not responding when I make a call on[protected] IVRS activated and request to stay on line and finally disconncted after 1.2 minut. out of 60 or more efforts even a single call is not yet conncted.
I also forwarded about 4 email on their mail IDs given below-
Mohamad Alam reliance broadband <mohamad.[protected]@vriti-interactive.com>;
Reliance care <reliance.[protected]@vriti.com>;
Reliance Harish Sharma <harishsharma.[protected]@gmail.com>
Still I ve not any response from their side.
These activities of Vriti Infocom make a suspecious inmression in general people. and should be treated as cheating.
Why it shouldn't be procecuted in court. If you can help me in this matter then pls contact me or mail me.

Pradeep Yadav
[protected]
[protected]@yahoo.com

I took a reliance connection (no: [protected]) on 20/10/2009 from "Reliance Communications No.99/100/101, Old No.74, Gandhibazar Mn Rd, Basavanagudi, Bangalore - 560004". I submitted my driving licence as my permanent address proof, provided with a photograph. Being a permanent resident o[censored]dupi, I submitted an OUT-OF-STATION form for my temporary residence at Bangalore, provided to me.

I did exactly as i was instructed to at Reliance Communications. Inspite of this my cell was not activated that day. I reside at Brooke Fields, Bangalore, which is 20 km from the reliance communications, where i took my connection. I went to a reliance comm outlet at Koramangala, which is closer to my place, to enquire about this connection. I was asked to go to the same office and enquire. I went all the way. I was shocked to learn that my application and documents were still lying at the same desk where i submitted. The person incharge there (at Reliance Comm outlet, Basavangudi, Bangalore), informed me that since there was no power the previous day my connection was not yet activated. I found this reason to be lame since it is not possible for the outlet to not have power for one whole day. I was disappointed and requested them to get my phone activated at the earliest. By that day evening (21/10/2009), my they finally found time to activate my connection.

All went well for a few days. I got a Rs249 pack (Rim-Rim unlimited free), for my connection. I was shocked again when i received a message from reliance stating that i had to submit my COMPLETE DOCUMENTS, failing which my connection would be blocked. I immediately contacted reliance care. I was informed not to worry if i had submitted all documents, since the sms from reliance was only a routine procedure. I believed. Later, on 29/10/09, my connection was indeed barred. I was out of station then. When i called reliance care, i was asked to resubmit my documents. I was surprised since I had done exactly as i was instructed to at Reliance Communications during submission.

I returned to Bangalore on 02/11/09. The very next day i reached the reliance comm where i took this connection (reliance Comm outlet, Basavangudi, Bangalore). I was in for another shocker. This time i was told that the the OUT-OF STATION form which I had submitted was outdated. I had earlier filled up only those forms which they had instructed me to. I do not understand why my connection should be blocked, because of a Reliance Comm employee asking me to fill up some wrong form, in the first place. I had to re-submit all documents (which i had earlier submitted), with a revised OUT-OF-STATION form, for being a temporary resident of Banagalore. I requested for my connection to be rectified at the earliest. I was promised by Ms. NALINA at Reliance Comm outlet, Basavangudi, Bangalore that it would happen in 24 hrs.

As usual, due to their casual approach, it never happened. It is 07/11/09 today. It has been 4 days since re-submitted the documents. My connection is still blocked. In spite of repeated calls and reminders to the Ms. Nalina at Reliance Comm, Basavangudi, Bangalore, absolutely no progress is visible to me yet and this is really disgusting. In fact, when I called today, she informed me that the documents were sent to the main office and I would get the connection only after Monday since no activations happen on Saturdays and Sundays. Monday (09/11/09) will me the 6th day of waiting, after re-submitting my documents on 03/11/09.

Is this any sort of responsible behavior on part of Reliance Comm outlet, Basavangudi, Bangalore. It was them who made me fill the out-dated-wrong form in the first place. The Rs249 pack is running out too. I request for your kind immediate action.

Reliance company deducted (Rs.30/- in Oct.09 and Rs. 20/- in Nov.09) my account illegaly again and again. I have never used VAS pack nor using.

Reliance company is a Great Cheater.

I am attaching all communicated e-mails between Reliance Communication company and us :--

Dear Customer,

With reference to your mail regarding vas pack issue for your Reliance Mobile number [protected], we would like to inform you that as per your request Easy Mobile Merewlgna pack has been deactivated for your number.


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



"Notice: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Thursday, November 05, 2009 07:32 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: RE: Reference to your mail

What u r all doing?

--- On Thu, 5/11/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "M Shakeel" <[protected]@yahoo.in>
Date: Thursday, 5 November, 2009, 6:34 AM


Dear Customer,

With reference to your mail received at Reliance Service Assurance Cell regarding VAS pack Issue on your Reliance Mobile Number [protected], please note that your complaint is already logged as Service Request ID[protected]. We are working on the same and will respond to you shortly.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vinod Nalawade
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Thursday, November 05, 2009 09:09 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@bol.net.in ([protected]@bol.net.in); [protected]@yahoo.com ([protected]@yahoo.com); [protected]@nic.in ([protected]@nic.in); [protected]@bol.net.in ([protected]@bol.net.in); [protected]@bsnl.co.in ([protected]@bsnl.co.in)
Subject: Cheating:Fw: RE: Reference to your mail

Reminder

--- On Wed, 4/11/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "M Shakeel" <[protected]@yahoo.in>
Date: Wednesday, 4 November, 2009, 8:19 AM


Dear Customer,

With reference to your mail received at Reliance Service Assurance Cell regarding VAS pack Issue on your Reliance Mobile Number [protected], please note that your complaint is already logged as Service Request ID[protected]. We are working on the same and will respond to you in next 2 days...

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vinod Nalawade
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Wednesday, November 04, 2009 09:38 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Cheating:Fw: RE: Reference to your mail

Sir,

Who request you for Mera Wala Gana pack?


I dont know anything. I only know this, Mera Wala Gana pack is not activated from my end through the mode of IVR (Interactive Voice Response). I have not received any call of IVR. In the last month(October 09) also , you had deducted my Rs.30 for Mera Wala Gana pack which had not been activated from my end; for this issue i sent you many e-mail and then my Rs.25 out of Rs.30 is returned by company in my account. And in this month(on 02 Nov.09) also, you have again deducted Rs.20 illegaly. Why...


Company is cheating me. Does the company wants that i should not use this sim and close this sim?


I want only that Rs.20 that is deducted illegaly return in my account and i want a commitment from company that this event will not be in future with me which is happening again and again.


If my account will be deducting illegaly again and again, i will circulate this message to all of my friends which are using Reliace mobile service and my all friends will also forward this message to all of their friends and i will tell them that is the service of Reliance for illegal deduction. I am being harrased by Reliance.


Thanks



--- On Tue, 3/11/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:



From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Date: Tuesday, 3 November, 2009, 1:39 PM



Dear Mr. Shakeel,

With reference to your mail regarding balance deduction issue for your Reliance Mobile Number [protected], please note that as per the details checked in the system, Rs. 20/- has been deducted for Mera Wala Gana pack which is activated from your end through the mode of IVR (Interactive Voice Response). Hence, we are unable to process your request regarding waiver.

Further, for deactivation of this pack, you can dial 564642 or 56464163. You will not be charged for the same.

In continuation to your mail regarding deduction of Rs. 30/-, please note that we are unable to process your request since no details are available for the same.

We also understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].


Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Paresh Kumbhar
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Tuesday, November 03, 2009 10:07 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Emergency:Again illegal deduction:Fw: RE: Fw: RE: Reference to your mail

From: M Shakeel <[protected]@yahoo.in>
Subject: Emergency:Again illegal deduction:Fw: RE:'ADAG=[protected]' Fw: RE: Reference to your mail
To: [protected]@relianceada.com
Date: Tuesday, 3 November, 2009, 4:36 AM


Dear Sir/Madam,


Once again Rs.20/- has been illegally deducted from my account on 02/11/2009. Rs. 30/- has been illegally deducted on 4/10/2009 also. I have already told you that i have not used nor using any services provided by you in which Rs.30 and Rs.20 should be deducted.


Regarding this, i talked on *333 (at 7:08 am) to Mr.Uttam (reliance agent) and told him that i have not used any services provided by you. Mr. Uttam said to me that one call had come on your mobile from reliance for service and you have accept it. But I want to tell you confidently that any call did not come on mobile nor any sms for any service provided by you for which you have deducted my Rs.20/- again.


When in last month, Rs.30/- had been deducted illegally, one call had come form this no. "[protected](Reliance web world, Allahabad)" on my mobile at 11:57 am and told me that ‘now any call or any messages will not come on your mobile from Reliance because we have deactivated (stopped) and also told me that you should lodge a complaint within 3 days of illegal deduction then we take action.’


Last problem(illegal deduction Rs.30) is not solved completely and another problem (illegal deduction of Rs.20) has come.


I want to know why reliance company deducting illegally my account again and again. Why company is cheating with me?



Mohd. Shakeel

[protected]

--- On Wed, 28/10/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:



From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Fw: RE: Reference to your mail
To: "M Shakeel" <[protected]@yahoo.in>
Date: Wednesday, 28 October, 2009, 2:59 AM


Dear Mr.Sakeel,

With reference to your mail regarding your Reliance Mobile Number [protected], please note that as per confirmation received from the concerned department, your issue has been taken up for further investigation and necessary action will be taken for the same....

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vinod Nalawade
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Tuesday, October 27, 2009 10:21 PM
To: [protected]@relianceada.com ([protected]@relianceada....com); [protected]@relianceada..com ([protected]@relianceada.com)
Subject: Fw: RE: Reference to your mail



--- On Wed, 21/10/09, M Shakeel <[protected]@yahoo.in> wrote:


From: M Shakeel <[protected]@yahoo.in>
Subject: Fw: RE:'ADAG=[protected]' Reference to your mail
To: [protected]@relianceada.com, [protected]@relianceada.com
Date: Wednesday, 21 October, 2009, 1:39 PM


Sir,

Reliance company returned me only Rs. 25/- (21/10/09 at 11:55 am) while had deducted my Rs.30/-.

Why company not returned me my total Rs.30/- that has been deducted illegaly?

Thanks

--- On Tue, 20/10/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "M Shakeel" <[protected]@yahoo.in>
Date: Tuesday, 20 October, 2009, 5:19 AM


Dear Mr. Shakeel,

With reference to your mail regarding your Reliance Mobile Number [protected], please note that as per confirmation received from the concerned department, your issue has been taken up for further investigation and necessary action will be taken for the same.....

Further, please note that we have already taken your feedback and same would be reviewed by our management team.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected]..

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Snigdha B Ganguly
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Monday, October 19, 2009 08:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: RE: Reference to your mail

Sir/Madam,
I am waiting for my Rs.30 that has been deducted illegaly on 4/10/2009.. Complaint no. is[protected]. Fifteen days have been passed but rupees is not returned. What u r all doing?
Today, one call came form this no. "[protected](Reliance web world, Allahabad)" on my mobile at 11:57 am and told me that if you ought to have lodged a complaint within 3 days of illegal deduction then we take action. I told him that i had complaint on 5/10/2009(around 11:55 pm) and a request no.[protected] is given me. A new complaint no.[protected] is also given me on 16/10/2009 at 5:29 pm and nothing has been done so far.

I am looking Reliance company's prompt service.

--- On Sun, 18/10/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "[protected]@yahoo..in" <[protected]@yahoo.in>
Date: Sunday, 18 October, 2009, 3:24 AM


Dear Mr. Shakeel,

With reference to your mail regarding your Reliance Mobile number [protected], please note that your request is logged as Service Request ID[protected] and we are working on the same. We will respond to you shortly.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected]..

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Moumita Chandra
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Saturday, October 17, 2009 04:30 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: RE: Reference to your mail



Sir,

Only assurance is given from 5/10/2009. It is today 17/10/2009. 12 days have been passed and reliance company is giving me only assurance. Company is harassing to customer. it is negligence of company. I want only that my money(Illegaly deducted Rs...... 30) return in my account immediate.


--- On Fri, 16/10/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "M Shakeel" <[protected]@yahoo.in>
Date: Friday, 16 October, 2009, 12:11 PM


Dear Customer,

In response to your mail received at Service Assurance Cell, please note that your request is logged with us as Service Request ID[protected]. We have escalated your issue to the concerned department and are working on it. We shall get back to you in next 2 days.

Further, we regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].


Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Yours sincerely,


Sangram Mohanty

Service Assurance Cell

Reliance Communications


"Notice: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: M Shakeel ([protected]@yahoo.in)
Date: Friday, October 16, 2009 02:29 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Very Urgent(Illegal deduction of [protected])

Dear Sir,

Rs.30/- has been illegelly deducted from my account on 04/10/2009.
On this issue, i talked many times to *333 and told that i have not used any services provided by you. My request no.[protected].
After receiving request no., many questions have been asked to me through SMS on 5/10/2009 and assure me to provide needfull action.
I talked on *333 on the following date -
Date Time Duration(Minute) Staff name(Who talked with me)
05/10/09 11:05 PM(around) 25
08/10/09 7:44 AM 11.39
08/10/09 7:56 AM 31.49 Abhishek(Reliance Team Leader)
10/10/09 2:34 PM 12.24
10/10/09 2:49 PM 27.59 Abhishek(Reliance Supervisor)
11/10/09 11:07 PM 27.04 Sandeep
13/10/09 1:05 PM 14.51
13/10/09 2:03 PM 18.39 Ram Milan Maji(Reliance Customer Support)
15/10/09 1:04 PM 9.42
15/10/09 1:41 PM 18.16
I talked again on *333 with Mr. Abhishek (Team leader in reliance) on 8/10/2009, he told me that we have taken your complaint and assured me that i am forwarding a mail to our concerning department for your complaint and wait for needful action.
When i call on *333 then companys' customer care staff say that company is looking your detail.
Mr. Abhishake(supervisor) told me on10/8/09 that i also sent a reminder to our relevent department about your illegal deduction. He also told me that my computer is showing this message about your illegal deduction - 'Complaint is sent to relevent department and appropriate action to be taken'.
Reliance company has made me mentally ill. I am completely tired to talk on *333.
So I want to know very clearly that how much time will company take to solve my problem and my money (ie. deducted illegaly) will be returned in my account or not?

Mohd. Shakeel

My RIM GSM No. [protected]
I am vrey Unhappy with Reliance Communication.
Yesterday 6/11/09 at 1.45 pm Without my activation Reliance Activate Caller Tune in My RIM Connection.
I have Unsubscribe caller tune service Yesterday 6/11/09 at 1.50 pm.
I received SMS from 52345 (Reliance) That "You have Successfully unsubscribed from Reliance caller tunes service."
I talk with Sandeep (RIM Customer care Executive) at 2.30 or 3.00 pm
I ask how you activate caller tune without my permission, He reply my system sayz you activate service (Indirectly he want to say that I am (Customer) is layer).
Today 07/11/09 at 02.45 am I received one more SMS from reliance "Dear Customer, U are subscribed to Caller tune at Rs1/2 days. To cancel, SMS unsub 1003 to 155223(TollFree) Reliance"
I talk with Reliance Customer Care Executive (Veena) at 8.10 am. She reply me that it take 24 Hr to Unsubscribe service. I am very Unhappy with her way of talking with Customer. She was in Angry Mood.
I woul like to Feedback that " Why you send SMS that You have Unsubscribed Service !! Please send Sms like your Unsubscribe Caller Tune Request in proses & It will take 24 Hr. for Unsubscribe.
7/11/09 at 8.20am I talk with Aryan (RIM Customer Care Executive) He talk properly & told me that We have received your SMS for Unsubscribe Caller Tune at 1.50 pm Please wait till 2.00pm

I am relay upset with RIM Customer care Service.

My question is Why RIM Activate caller tune in my connection without my permission & why Customer care Executive giving Half Information to Customer?

I mailed my Problem to [protected]@relianceada.com at 6/11/09 but haven't received any reply till now.


Only TRAI can solve problem to take some action on Promotional call with press No. for Activation & Half Information given by Customer care executive

Bharat Gudhka

I surrended the certificate of my Reliance Equity Fund - Growth Plan on 17th Sept at my agent's office and have been informed that it was redeemed on 24th Sept and the money would be sent to my bank accooutt. But the amount has been not yet reached my bank till date, 05/11/09. May I pls know how can i get the amount.

dear sir ,
i m lost my sim card for july of month,before lost my sim card i m calling few important call ,those no. are deleted ,so i requisted to u plz call information given me .

sir, i am a customer of reliance mobile gsm service
and my no is [protected].
i loss my balance Rs 30 from my mobile on 29 oct 2009. then i call customer care then he repply me that masti ke rang service has activated on my no.But i didn't activated that service.
again i loss my balance Rs 30 from my mobile on 4 nov 2009.then i call customer care then he repply that u activate crbt service.condition is same i didn't activated that service.
this type of garbage service is activated automatically on my number...................
plz help us.

Dear Sir Madam
This is a complaint regarding the False billing By the Reliance Broad Band after Termination of services.
I would like to bring to your notice the i use to have a broad band connection of Reliance with the User Id :[protected] . For this account i have placed a request with the customer Care for termination and the services got terminated on !0 th Aug 09 as i have received a call for the customer care also it is reflecting in the Bill of sep 09 Bill . But still I have not recived My full and final bill for payment instead i am receiving bills for the month of sep 09 and oct 09 for which they are charging me The rentals and also i am receiving a lot of call from the collection agences asking me to make the payment . The collection agency also abuses me for not making the payment for which i am not liable .When contacted the customer care they say the the have taken down my request .but still i am receiving abusive calls from the collection agency. the complaint which i have register with the customer care states that the services are terminated and i do not have to make payed but still i am receiving bills and call from collection agency.
Please help me out
Thanks and Regards
Chetan Kale

Sir,


This is regarding my prepaid connection of reliance smart mobile no.-[protected]. I am being disturbed by reliance by unwanted sms and calls at very odd time.Kindly look into this matter soon and suggest me what should I do to avoid this problem.

Hope to consider this matter soon.


Regards
Shreya
Patna(Bihar)

I've taken a GSm reliance connection ([protected]) on 26th of October 2009 from there till date i'm not able to use the connection even for 48 hrs.because it is barred from reliance end itself..
this stupid company says that they have customer care and customer is not satisfied they have nodel officer cell and all.
Till date non of the executive have attaneded me even from the custoemr care, and there nodel officer Ms.Lakshimi is also not picking up the phone...

I HERE BY ADVICE YOU PEOPLE DON'T TAKE ANY SERVICE FROM RELIANCE, IT IS REALLY CHEATING ORGANIZATION.

after receiving cash from me with out any reason if i'm facing such problem what will be your future...

1. I had taken a post paid Internet connection with no [protected] of Reliance Netconnect in Feb 2008 from Haldwani uttarakhand.After using it for 1 year I terminated the connection by clearing all the dues in march 09 and kept the data card unused(RSN-RHWAC[protected]) for this period.
2. On 22 aug i took new no [protected] by submitting all documents.
3. Now the connection is not through,reliance customer care people are saying that on data card once post paid connection is used then new prepaid (connection cannot be established(told by reliance customer care jodhput where i m posted).
4. A device of 3000/- rupees is worthless. i request reliance to do needful to rectyfy this problem.
mob no [protected]

I have taken new reliance broadband post paid combo plan(300 kbps Rs 649 monthly) on 21st of Oct 2009.
On 2nd of November the land phone stop working and when I write a complain to [protected]@relianceada.com they inform that I have given a request for termination so they can not take my request.I have never give any termination request to them.How can I give a termination request for land line only while the plan is a combo plan.They are not doing anything to fix the problem in my land phone while I don't have any unpaid bills.For reference I can provide my subscriber id and land ph number.

i had got a call that my phone does not have a imei no & my phone will be not in use after 7
days.
but i have got this
Information on IMEI number-[protected]
my phone -[protected]
name-jasbir
singh
my phone information is as follws

.
Information on IMEI [protected]

Type Allocation Holder FXD
Mobile Equipment Type FXD 3600
GSM Implementation Phase 2/2+
IMEI Validity Assessment >|<
Very likely


Information on range assignment

Est. Date of Range Issuance Around Q1 2009
Reporting Body British Approvals Board of Telecommunications (BABT)
Primary Market Europe
Legal Basis for Allocation EU R&TTE Directive

Information on number format

Full IMEI Presentation [protected]
Reporting Body Identifier 35
Type Allocation Code 35298203
Serial Number 017840
Check Digit 7

i had mailed these details to reliance as usual all mails to any of the reliance customer care bounced back
DELIVERY FAILURE: Error delivering to RWorld Feedback/Services/RCOM/RelianceADA; Router: Database disk quota exceeded

please suggest what to do

I have purchased a HP Compaq laptop presario v3000 about 2 years back and subsequently got a reliance netconnect modem during the time. I am using the same for past two years and fully satisfied about the performance of net connection and speed sofar.

I have decided to sell out my laptop as I have been given a brand new laptop with home net connection by my company, I have decided to surrender my RELIANCE NETCONNECTION also.

Please note the same and disconnect the same immediately.

Also please inform me about refund details from Reliance Communications with regard to this. and also the surrender formalities for Reliance netconnect modem and the CD which were given to me earlier.

My mobile number is[protected].

Pls reply immediately.

Thanks n regards

S Sridhar

i applied for new broadband connection i paid Rs.562 to shushil your agent south ex delhi,through chack last year but still nothing happend your engineer came he said network is not working here so soon you ll recieve your money back. plz return my money .i complaint so many times but none take action
do something.

Thankyou

mob no.[protected]
add --60/5 sec -1 pushp vihar saket new delhi 110017

sir,
this is to bring under your notice that a reliance prepaid costumer([protected]) is creating lots of personal problems to us. so i request you to please forward me the call details of this number as soon as possible. please consider my application as a urgent.
thanking you.

Dear Sir/madam,

This is to inform you that i have purchased a reliance CDMA Postpaid connection 199 plan [protected] from one of the reliance outlet at Kharghar, Near Hiranandani , Navi Mumbai.
At the time of purchasing the same i asked them that i need a Reliance plan in which i want Reliance cdma to gsm free , so one of the girl from there suggested me the reliance 199 postpaid plan , i asked them several time that is it free , she said yes reliance cdma to gsm is free. so on that basis i purchased the same plan and in the first month i got bill of 450/- , though i didnt asked for details and i cleared the bill, Now in the second month i again got the bill of 900/- hence i asked for bill details and i found that the call to reliance Gsm mobile are not free , so i went again in that outlet and they said the person who told you this information had left this company and now they are denying that there is no such plan of Reliance cdma to gsm free. Hence for the same reason i didnt paid the bill so they barded my outgoing call.
now i m not able to call or msg anywhere, is it so that i have to pay that much amount of bill though its not at all my mistake, why should i face these difficulties as the mistake is not mine.
Please revert me back as soon as possible.

Regards,
Kiran Kasture
[protected].