Reliance Communications Complaints & Reviews

Sir,

My prepaid a/c no [protected] (karnataka) were debited Rs.3/- on 3/12/09 and Rs.30/- on 5/12/09 on RMS service without my permission. While chckeing with Customer care centre in Bangalore Mr. Ajay and every one are telling system is not working you call after 10 minits. They are not connecting to their superior for further enquiry what should i do in this regards.

Kindly suggest me for my rights.



Regards
Ganapathy. R
Bangalore
[protected]

Dear Sir,

I was travelling through Panvel bound CR train on 7.12.2009.I boarded the train at G.T.B.Nagar station.Somebody has stolen my Micromax X.250 mobile hand set having Reliance GSM No.[protected] between Vashi station and Nerul station around 6.15 pm to 6.45 pm.I wanted to go to Khandeshwar.Please barr my incoming as well as outgoing services.

I request your kind honour to issue me a duplicate card of the same number [protected] as I am a Central Govt employee and working as Office Supdt work being public oriented so the same number is very much essential to me.

Regards,

Bhatkar M V

Dear Sir/Madam,


I have applied for Reliance Broad Band Internet for 649 plan on 30 Sept 2009 by paying Rs.500.
Application Receipt No: [protected]
After I applied, I got a confirmation call and they told that it will be installed within 2 Weeks. But I waited around 2 Weeks, I got NO response from reliance. Then I applied for Cancellation. They confirmed that it is Cancelled and you will get back DD of Rs.500 in your name.

Second time I applied back by paying Rs. 500 again since there was an Offer for 649 plan on 13/10/2009. Application Receipt No: [protected].
After a month time they informed that there is NO Network in my place.
But before applying may times I have confirmed whether there is a Network coverage. They told YES. Now they are telling the second connection also has been Cancelled.

But till now I have not received any DD (Rs. 500 x 2) for both the connection cancellations from Reliance.

I have called the local reliance office (Ph. No.[protected] & customer care so many times and they are telling it will come within 20 days. Also I have sent a mail to [protected]@relianceada.com but till now no response.

I am now frustrated with reliance's service

So please help me in getting back my Rs. 1000 back.

Thanks,

Vijay.

TO RELINANCE COOMUNICATIONS
mumbai is finance capital of india , c ward is finance way for mumbai but dew to network problem we can,t survive
so plese arrange better service ( mobile network tower ) for mobile user as soon as possible

57/65 dhanji street, near mumbadevi temple,
zaveri bazar mumbai 4003

i am a prepaid holder of Reliance CDMA service and my mobile no is [protected]. since many time they are saubscribed my account for different schemes only after receiving their advertisement call.

and after subscribed they renewed time-to-time with debited my account and at the time of renewal i cant contact their customer care department for at least 2 days. after mde contact with them they also not give propoer answer and denied for give any proper responsible person's adress. by this way they are doing mal-practice with customer.

after sending 2 reminders they have not done any single revert.

2 reminder letters are attached here with which are forwarded to their bombay and ahmedabad office.

Subscriber id: [protected]

Customer acc no:[protected]

I had applied for internet connection on 4th apr 09 by paying Rs 500 through cheque.
Their people promised me to provide connection within 7 working days.
But when almost a month passed i didnot get the conection, i registered a complain but was in vein.
Bill was keep on generating without the connection.
Finally i requested the customer care for termination on 2nd week of May (Complain no:[protected] and my connection was terminated on 16th of may 09.
so far i had not received any modem or phone.
Suddenly on 20th may their tech. person came & appologige for the delay and gave me the modem & phone, saying that he will reactive my account.
After that also i couldnot access web. Then again i registered a complain with customer care.
They told the connection was terminated on 16th may 09 and cannot be activated.
What does it mean?? These people have cheated me. Now they are asking the modem back.
I have not returned the modem so far because i need my 500 bucks back. They are unable to give connection, That is not my fault.
Just to save face the modem was given after disconnection.

This type of nuisance 420 is not expected from such a reputed company.

Since last one week, there is a constant absence of network for mobiles using reliance sim in CIDCO area of nashik. Absence of range for a little time on some day is tolerable....but continously it has been absent now. Its heard that there is some issue of not paying tax related to mobile towers. Its a serious issue. If they cant provide a proper network,the sheer basics for cellphone, why are they even running the service?

I have given termination request to Reliance customer care for my broad band connection. Thay told me that it will be terminated with in 7 days. But they keep on sending bills every month. After three months they asked me to return the modem. I asked them to give me a settlement letter.They have give the settlement letter stating this is the final settlement.I have paid the amount and i have surrendered the modem to the executive by getting recieved signature in the back side of the settlement paper. Now they are sending lok adalt notice to pay the three months bill and also the modem charges.
Reliance is one of the most cheating company i have ever seen.

Demand Notice 5 years after disconnection of mobile connection.

I had taken reliance CDMA connection vide # [protected] in May/Jun 2003 on payment around Rs. 3300/- toward shand set and connection. Said connection was disconnected on 15 Feb 2005. Reliance Field staff forcibly collected from me Rs. 936/- also made me surrender the hand set towards full settlement of the account. Their field staff played foul tricks to access my adress which created lot of problems in may family. I didnot receive any communications from the company thereafter till date.

Now all of a sudden, after almost 5 years I have received a Demand Notice from their lawyers that I owe them Rs. 4637.63. This has proved that Reliance is unreliable organisation.

I am contemplating legal steps againts Reliance Com for dragging me into unnecessary and unwanted litigation.

Regards
Prabhu

Dear Sir,

My company Balson Polyplast Pvt. Ltd., Rajkot, Gujarat is one reputed company. and we are the customer of Reliance as we have so many data card for net connection and we have broadband connection of reliance. but broadband connection is not work properly so we called Mr. Jaydeep Gandhi - Rajkot office but he use bad words in the telephonic talk and not give any services related to this. so i call his boss Mr. Paresh Mesvaniya - Senior Associate Manager but he not put up my call. so please help us in this regards. As this type of employee like Jaydeep Gandhi is distroy the image of the company so please do needfull in the above matter.
My Address is as below
Balson Polyplast Pvt. Ltd.
104, Royal Complex,
Bhutkhana chowk,
Dhebar Road,
Rajkot
Ph:[protected]
Cell: [protected]

Thanks

i am still a costumer but of Reliance Netconnect service. My data card number is [protected]. I am availing this service from 13th Oct 2009. Initially my service plan was BROADBAND+15GB and I took the service in which one month usage of the data was free(Under 15GB usage were said to be free for the first month).

My first bill of Rs 0.0 was generated on 25th Oct 2009. My usage was 693051.9 Kb which can be converted to .6609GB. Now this thing was in my mind that I haven’t used my plan well. So, from 25th of oct 2009 to 12th of Nov (the date where my plan ends) I used 12432465 KB of my limited usage which can be converted to 11.8565 GB.

My monthly consumption of data from 13th oct to 13th nov 2009 was 12.5174 GB, which comes under the limited usage of permitted 15GB.

From 13th nov onwards I changed my plan to BROADBAND +1 GB day+10 GB Night.

Now on 25th nov 2009 my next bill from 25th oct to 25th nov was generated which says I have exceeded 2,727.00 MB during the period (From 25th oct to 13th nov )and is costing me another sum of Rs 1,363.50 to the total amount. (This is mentioned on the 3th page last row of my bill ).

I have talked to the Costumer Care regarding this issue and they told me about the method of the calculation which involves that silly formulae of calculating the exceed amount of the usage. [(Total Consumption) – {(total allowance)/30 * no. of days}] * .50 Rs.

Following are my issues regarding the bill

1. Why my unused allowed data which I didn’t consumed before the generation of the bill was carry forwarded to the next days of the month when I was in the same plan. Otherwise I could have used my data limit well during those days. I was allowed to use 5.8066 GB of data as per your intensively researched formulae but as a dumb I planned it use during the last days of the month and I only used .6609GB, which means I was fooled by as huge as 5.1397 GB, size of data.

2. If this is the rule of Reliabce then why it wasn’t made clear to me that your unused allowed consumption of the data will be washed as soon as u get the first bill. Otherwise I have been wise using my limit.

3. Why my billing cycle is 25th of every month when I started my services on 13th of the oct. If it were so I didn’t have to pay that overhead amount and everything would have been smooth, as I thought initially. I didn’t know that my billing date is going to be 25th of every month.


I have send the above details to the netconnect service department of the reliance and in the reply they have said that the bill was charged correctly and the billing was done on the prodata basis just because of the change in plan during the billing cycle.

They are calculating both the amounts (Before and after the change in plan) on the prodata basis which is a huge question.
MY complain ID at reliance database for the above complain is[protected]

thank you
yours truthfully

I can send you the bill details that is a PDF but i can't find any options to attach it ..

Tushar Sharma

I took a new connection(Mobile No. [protected]) from Reliance Mobile Showroom at Gopinath Market, Delhi Cantt on 30 Nov 2009.

While taking connection, I paid 150 rupees (49 rupees for sim and 101 rupees for tariff of 50 paise STD). As I did not received any amount, the next day, I recharged my number with Rs. 100 using ICICI Net Banking. I got amount of Rs. 90.66, but all my STD calls were taking Rs. 1.50 per minute.

When I inquired with that Showroom (Ph. No. [protected]) on 01 Dec 2009, they told me that my problem will be resolved. after few minutes, I got an sms from 52811 saying, "Dear Customer, your a/c will be credited with Rs. 50 & benifits of 50p/min within 24 hrs. Amt payable is Rs101. Reliance" .

But till date, I did not get any amount and my call charges is also Rs. 1.50/min.

After inquiring with Reliance Customer Care, they confirmed that as my first recharge was not Rs. 101, I will not get any benefit and my Rs. 101 is looted by Reliance.

Now, my question is "where has my Rs. 101 gone. I did't get any service for this amount. Is it not pure injustice?"

Please do the needful.

Manash Deb
Subroto Park, New Delhi-110010
Mobile No. [protected]

Dear sir, I reside in Badlapur,Thane.I am owner of the number [protected].The network of Reliance GSM is very weak in my area.I cannot communicate because of this.I tried to contact the customer service but nobody responds.The company claims to have the widest and best network coverage, but it isnt really true. The company should not have rights to make false claims like this.The network is very poor here in my area.Please bring to the notice of reliance gsm service providers that please look into this matter and sort it as soon as possible.Poor network coverage puts a question mark on the technical compatibility of the company.
Manoj Tiwari

Dear Sir

I want to pay your attention that according to TRAI it is mandate to give itemised bill to their pre-paid and post paid subscriber to a maximum charges of Rs.50/- for six month billing where as when i talked to customer care of reliance cdma services they told me that there is a Rs.25/- will be applicable to this facility for every month.

So kindly look into the matter and please clarify if its true or not

My Mobile Number is [protected]- Jodhpur. Rajasthan


Thanks


Muneer Ansari

Dear Sir/Madam,

I have purchased Reliance Classic Handset in the yrs. 2008 By The Reliance Gallery.
The handset have many problems and i visit to the authorise service center of classic Handset,
The center gives me certificate of "Dead on Arrival Cert." for replacement of Handset within the warranty period.
But when i visit to the gallery with replacement order he refused to replace the handset by demanding the cover Box of Handset. He also gives me written statement of not replacement of handset without cover box.
but there is not way to demand this.

1) Simply i Make the complaints to the Customer care about the reliance gallery but i have recieved any reply and never get any help from Relaince.
2) I want to Know in such reason, if the Handset is not replace in presence of right document then where i have to make this complaints and against Manufacturing company or Reliance Communication.


* Who is the first person for replacement of Handset?
* The Manufacturing company is china so how the customer make the complaints against them in consumer forum.
* Is the customer have any rights to file a complaints against Reliance gallery or Reliance communication in the consumer forum.
If yes then under which laws the complaint can booked


pls. reply me as the case is already in consumer forum since 1 yrs. and i am not getting any help from the court.

From 10th november 2009, I cannot SMS any nokia handsets. Whenever I SMS any nokia handsets, the recipient nokia handsets show message format not supported or message cannot be displayed. while all other handsets can easily read my messages. I have LG RD5130 handset, reliance customer care told me that my handset has technical problems and told me to show my handset to LG authorised service centre. On checking my handset LG service centre told me that my handset has no problems and why this is hapenning, they have no idea. Reliance customer care also says that they have no idea.
so where should i go?? who can solve my problem????

Sir,I had taken reliance data card on 30th october,and I did not got any information for 4 days finally I contacted them and I got to know that my documents got rejected.Then I submitted another document
1.House Agreement
2.Voter Identification Card
3.Photo

Then again I did not got any information for 4 days after contacting 3 different people I got MDN and PIN number.When I tried to activate my data card then I got to now that PIN number is not a valid number.I tried to contact customer care and they said my documents are not yet received.When I contacted the sale man he is saying that he already submitted the documents.

I waited for 1 weeks and I din't got any inofmration from any of them.Finally I am fed up of their service and asked them to cancel my connection and the sales man said I will receive my chec in a wee.This happened 3 wees bac and dint got any infromation from them.When ever I contact them they will keep on saying visit our office personally.

I registered my mobile number in reliance website and some one contacted me and sales man came to my home and delivered the data card.Now they are asking me to visit their office personally to cancel the connection.

I paid 2,250 and had under went all these trauma.

Payment receipt number:[protected]

MDN:[protected]
NAME:swati jain

I have been asked to contact [protected]-dinesh sharma and [protected]-Jaithese two people in case of any problem.

Please take necessary action

Hello Sir,

I am vaishali Ladiwal is using Reliance prepaid service my number is [protected].
I have register my self in do not call registry. I never like any promotional calls and sms from reliance so i registered myself in do not call registry. Every month they deduct from my account Rs 30 for devotional pack and renewal charges everymonth which i have not subscribe for. I called the customer service evrytime and say i dont want anything from you guys then to they deduct it everytime and talk in a very rude way and say they will not be reimbursed. Ketan gaikwad and Ravi danyankar in call centre working in Reliance customer care copper kherney spoke to me in a very rude language and where unable to solve my query. I request you take strict action against it.

Regards
vaishali
[protected]

Sir,

Every time there is deduction from my main balance.now last week i have recharged of 100rs. now my balance is 47rs i have not done any calls only.last night when i checked my balance it was 84rs and in morning it was 47rs. and when i try to call coustmer care call could connect"no busy".I am fed of reliance GSM card.now i tell every one that reliance is an frod company.my no. is [protected].
I[censored] could do any thing kindly do the needful.
Thank you!!

Iam using reliance connection(gsm) they have cut my balance by rs30,by name of mkr service,they told me that i have selected that service,but actually i havent,this is the 2nd time they cut my balance falsely. i have call to the customercare they told me that your money not be refunded. i decided not to use this service. hopefully my money will be refunded this time....otherwise i will not use this connection.....reply soon....my mblno.[protected]