Reliance Communications Complaints & Reviews

Dear Customer care of Reliance ADA,

Refer to the mail below, I was using reliance services from November 2006. I took the wireless broad band modem device with the number [protected] under the plan RNJ149DATA and availed the services till October 2008. Thereafter, I cleared all the dues and closed the connection because of the speed.

Recently on 07/11/2009, I purchased HSD post paid wireless USB modem from Vijayawani infocomm, west marredpally, secunderabad in reference to the bill no 040, 07/11/2009. The services were activated on 08/11/2009. I was surfing the internet till yesterday i.e 10/11/2009 with the USB HSD post paid modem. Today, I am not able to connect to the net and I found the services are suspended without intimation.

I was upset for the entire day and got mentally harassed by your services. Please activate the connection within 12 working hours or refund the amount 3500-00 paid to you if the services are not activated by 12 noon tomorrow. Please revert back.

Note: Don’t force me to go to the consumer forum.

Regards
Amar

From: Customer Care [mailto:[protected]@relianceservice.co.in]
Sent: Tuesday, November 10, 2009 12:18 PM
To: g.[protected]@hcl.in
Subject: Welcome Email

Dear Customer,

Subject: Your New Reliance Net Connect Broadband No: [protected]

Welcome aboard !
Thank you for subscribing to Reliance NetConnect Broadband Plus, India's preferred net connect service provider.
At Reliance Communications, we continuously strive to enrich the lives of our customer through innovative and delightful products and services experiences. Our constant endeavor is to achieve customer delight by enhancing the productivity of the enterprises and individuals we serve.
We request you to make a note of some important information to assist you operate your Reliance net connect broadband account.
Tariff Plan:

Your Tariff Plan is: Brdbnd3GDy10GNgt200

Credit Limit:

Your Credit Limit is: Rs. 2900

Your Credit Limit shall be revised on the basis of two parameters: -
• Your usage and subsequent bill payment pattern
• The information as furnished in the Customer Application Form and / or any deposit paid by you towards increase in credit limit
Installation Process: The installation process is for your netconnect broadband data card is available in the link below:

http://www.rcom.co.in/Communications/rcom/RNetconnect/ecare_guide.html
Bill Cycle and Bill Payments:
We will advise you of your monthly Bill Date & and its Due Date in the first bill.
You will receive your monthly bill within a week of the bill date. In case you do not receive the bill within a week of your bill date, please call *355 or[protected]toll-free number).
For convenience, you may even register your netconnect account on www.rcom.co.in and view your bills on-line.
Please ensure payments by your bill due date to avoid late payment charges and enjoy uninterrupted services.
Important Information on first bill
The first bill generated is on pro-rata basis. In the first bill, you are allowed only a pro rated free usage and charged only the pro rated rental.
For example : If you are on the 1099 rental plan with 10 GB free usage, and the pro rated first bill is generated for a 15 day period; then in that case, this bill will have only 5 GB of free usage and will charge you a rental of Rs 550/-. During the 15 day billing period, any usage over and above 5 GB would be charged at Rs 2/- per MB.
For Help:
Our executives at netconnect helpdesk helpline will be glad to offer any assistance (24X7) that you may require.
You can reach the Helpdesk Helpline through any of the following means:
• Dial[protected]toll-free number) from any landline or mobile phone.
• Dial[protected]toll-free on Reliance network) from any landline or dial local STD code + 30335555 from any mobile phone. ( In case your city/town has less than 8 digit local numbers, the right most digits will be truncated e.g. If you city/town has 6 digit local number, you will have to call 303355 or if your town has 7 digit local number, you will have to call 3033555)
• Email us at Netconnect.[protected]@relianceada.com
When you call the helpdesk, you will be prompted to enter your Net Connect Broadband number (This is the 10 digit no starting with 93 on your bill which is also the username in your connection manager)
We request you to keep your Netconnect Broadband number handy (store it in your mobile phone book) as this would be required for all communications with us.
After your Net Connect number is validated, you will be instantly connected to a technically qualified service agent to address any query regarding your Netconnect broadband data cards.
You may also email your query. Please mention your alternate contact numbers (landline and mobile) in your email enabling us to contact you.
Check your data usage on-line!!!
You can view details (start time, end time, bytes exchanged) for every internet session used. A session is defined as an interval when you are connected - between login or connect and logout or disconnect.
This is a great tool to validate usage on your monthly bill. Check your usage in minutes / bytes for the current month (wireless data usage).You can migrate to best suited tariff plan based on your usage patterns and save on your monthly data usage bills.
You may register on our website www.rcom.co.in .Your user name is your Netconnect Broadband number (10 digit number starting with 93 prefixing 0). The password will be emailed to the email address you provide at the time of registration.
Steps to view your online usage
• After logging in, please click on the option wireless data usage.
• Select period (by selecting start and end date) for which you want to check data usage.
• NOTE: You can check the data usage for last 6 months only and not prior to that.
• Select Product Type as Wireless Data.
• Request Type would have two options - "View on Screen" and "Download on Excel or CSV Format". Use "View on Screen" to see results on the screen and download option to save your usage as an excel/csv file. Sample shown below,
Date Start Time Session Duration(sec.) Data Upload(Kbs) Data Download(kbs) Total Data Transferred(kbs)
[protected] 9:55:49 505 342.50977 721.02344 1063.5332
[protected] 10:04:14 388 700.1406 1452.7393 2152.88
It is important that you check this information periodically so that you are aware of your usage pattern vis-a-vis the tariff plan you have opted for. Your usage data will available on the web site with a 24 hour lag
Data usage on common internet activities can be estimated from the table below*.
Application Data usage MB/Hour
Video streaming ( You tube ) 245
HD streaming 308
Normal browsing 6
Flash sites browsing 76
Voice Chat 18
* The above is only indicative and the actual data usage will vary depending on the sites browsed
Thanking you and assuring you of best services at all the times.

Warm regards,
Customer Care
Netconnect Broadband
Reliance Communications Ltd.

Dear Sir
My Name Is Amit Govind Jadhav i had joined Reliance Communications on 17th December 2007 i was on Reliance Integrated Services Pvt Ltd and my Employee ID Was 35015822 i had resigned form the Company on 6th September 2009 i had mailed them my resignation due to continous transfer from the area i had resigned i also had gone for a settelment after few months for FNF and after that i was always on followup of my FNF on 28rd March 2009 i mailed across to mr Sachin Nair for my FNF he replied me statement of FNF in which they had shown that i have to give 33573/- to Reliance Communications Ltd.
I had worked with Reliance Integrated Services Pvt Ltd for 10 months in that term i was not given any confirmation letter from company side also they are asking me three months notice period of my basic salary which can be given if i am confirmed and for that reason they also have not processed my Provident Fund further.
Sir need a help in this case as my PF is stopped by Reliance for no reason they had sent a legal notice for which my lawyer has asked if i am not confirmed then also i was ready to pay 1 months Basic salary but still Reliance is in no mood to sign my Provident Fund papers due to which my PF amount is pending pl sir need a help.
Regards
Amit Jadhav
[protected]
[protected]

A transcript of the email I sent to Reliance is given below. Reliance has unnecessarily harassed me.

Dear Sir/ Madam,

This is with reference to poor service meted out to consumer. We pick a product from a reknowned company to get good quality of product as well as service. However, in the case of relaince datacard, this is GROSSLY WRONG !!

You have diconnected my internet on 29th October 2009 without informing me. IT IS THE MORAL RESPONSIBILITY OF THE COMPANY TO PROVIDE GOOD SERVICE TO CUSTOMERS - WE ARE PAYING FOR IT AND NOT ASKING FOR FREE SERVICE. I AM NOT A DEFAULTER IN PAYMENTS AND NEITHER AM I A DISHONEST CUSTOMER. I would like to know the reason for such quality of service please !!

On calling up reliance customer service I found out that they have disconnected the internet for want of address proof though I have already provided the same at the time I brought the datacard and it was also verified by your office. Inspite of this, I spoke with customer service and asked for address where I can re-submit the address proof. The customer service is sick and inefficient - they sent me first to an address where there were no reliance offices and then to DAKC where the security did not allow me to enter the premises. I was waiting for more than an hour and not to mention the time and money I spent calling up the customer care for information. Till date my problem is not solved. I have brought your service for my convenience but it seems that you are not concerned about customers. It is pathetic to see such a reputed and gloal business house behave in such an irresponsible manner - its akin to shaming Indian Global brands !
Please do not harass the customer.

Anticipating an appropriate response from your team to sort out this problem immediately.

--
Regards
Ankur Saxena
Mob No. +91-[protected]
Datacard ID - [protected]

i have lifetime prepaid connection of reliance cdma phone ([protected])
i am not using this phone for any other purpose other than calling rim-rim free users. so my main balance remains un-altered usually. i have taken plan of 100 rim minutes free everymonth. most of time, i keep this phone off, due to their nuisance of caller id messages.
i noticed 15 days back that all of sudden they reduced rs. 10/- without any reason. so, from 40, my balance was 30, so i switched off my phone completely for about 10 days thereafter, then i found another rs. 10 reduced !!!! - again without any reason, without having selected any value added service/ringtone etc.!!

this is nothing but systematic cheating. when u call up their call centre, they give absurd answers, if at all if are able to contact them or say "record not available" or just keep u on hold & make u listen music for ever
will this company ever be honest?
i think TRAI should cancel their licence.
[protected]@gmail.com [protected] / [protected]

Dear Hi Concerned Authorities,

I also facing the same issue almost from 2 months. And around 20 times i registered a complain and call also but every time these people are saying that "We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you". I also email many times to my concern area nodal officer "Rcomnodalofficer.[protected]@relianceada.com" but no response I think he sleeping or not able to handle this services or not capable enough for this customer services.
I could provide you the content of chain mail because now its become around 20 pages. This is the totally harassment of the customers and Picking pockets without a person's knowledge and this normally called as cheap/cheater/fraud..etc..This is totally a mental harassment.
MY REQUEST IS THAT TO RELIANCE IF YOU WANT TO MAKE MORE MONEY. THAN SIT DOWN ON THE STREET AND BEG FOR THE MONEY ATLEAST THIS WILL BE LEGAL TO FULLFIL RELAINCE DREAMS THAT “KAR LO DUNIA MUTTHI ME”. REAL QUOTE


I have some question to reliance services.

Answer the following queries:
1. Is your concerned department very loose or lazy and not interested to solve problems
quickly?
2. When u people will take necessary action?
3. Will you people deduct balance illegaly in the next month(Dec, Jan......) also?
4. How long will u make me fool?
5. Do you want that i should not use your sim?
6. Whats your problem to solve my problem?
7. Is my problem is a major problem?
8. Why u people deducted my balance(Rs.20, Rs. 30) illegaly without my knowledge?
9. Is this reliance customer care service?
10. Why you people cheating customers?
11 Why Reliance is getting Great Cheater?
12. Why Reliance is harrasing customer?
13. Has Reliance company been fully corrupt?
14. Has Reliance decrease call charges for cheating and lying?

Has Reliance company has power to answer the above queries? If I get the answer defiantly I would be the happiest person in this word.

And I will not let them out from this till my problem is not resolve. I will continue the complain regarding the same and lets see who can solve this problem( Customer Court, Reliance, Legal action )
This is my humble request to consumer court this services please do me favor even not only for me for all the peoples who are facing the same problems.

Please response 

SIR,
I HAVE APPLIED FOR RELIANCE BROADBAND CONNECTION ON 19/10/09, AND GAVE 500.00 CHEQUE. (ALREADY DEBITED FROM MY ACCOUNT ON 30/10) THE ADDRESS VERIFICATION HAS BEEN DONE AND I GOT AN EMAIL FOR ACCEPTANCE AND STATED I WILL GET THE CONNECTION WITHIN 7 DAYS. HOWEVER I HAVE NOT GOT THE CONNECTION YET. I HAVE CALLED CUSTOMER CARE[protected] AND 30337777 AT LEAST 10 TIMES AND THEY ALWAYS SAY THAT COMPLAINT HAS BEEN PASSED TO CONCERNED DEPT AND WILL BE RESOLVED WITHIN 24 HRS, HOWEVER NOBODY EVEN BOTHERS TO CALL BACK. THIS IS HAPPENING FROM LAST 2 WEEKS. I HAVE ALSO SENT AN EMAIL TO THEM ON 31ST OCT AT [protected]@RELIANCEADA.COM, STILL NO REPLY.
MY DETAILS WITH RELIANCE BELOW
1. CAF NO.:[protected]
2. SUBSCRIBER ID/S :
1) POTS - [protected]
2) DIA[protected]
3. NAME (CUSTOMER NAME) :MR SAYEED BIN VAKEEL
4. ADDRESS (CUSTOMER ADDRESS) :#3, 15TH CRS 2ND MAIN LAKKASANDRA BANGALORE
5. ALTERNATE CONTACT NO. :[protected]
6. E-MAIL ID :[protected]@REDIFFMAIL.COM
7. SERVICES OPTED :LANDLINE AND BROADBAND
8. RATE PLAN: :WFLCC150 AND WICC649

I WANTED TO GET PREPARED FOR MY ONLINE EXAMINATION, DUE TO THEIR DELAY I AM NOT ABLE TO PREPARE PROPERLY AND CANNOT SIT IN THE CYBER CAFE WHOLE DAY WASTING MY MONEY. I HAVE A ONLINE AML/KYC EXAM ON DEC FROM INST OF BANKING AND FINANCE. I HAVE BEEN EMOTIONALLY DISTURBED AND WASTED LOTS OF MONEY AND ENERGY IN CYBER CAFE AND CALLS. MOST STUPID THING IS THEY SAY THEY DON'T GIVE REFERENCE NUMBER FOR COMPLAINTS.

I WANT TO SUE / REMEDY FOR THE EMOTIONAL DISTURBANCE AND DEBITING MY ACCOUNT WITHOUT PROVIDING THE SERVICE. I NEED A COMPENSATION OF 3 MONTH FREE INTERNET SUBSCRIPTION OR ATLEAST 2 MONTHS.

Hi,
I am from Andhra pradesh, I have bought GSM Reliance sim last week. My Number is [protected]. For me no msgs from other network are getting delivered to me. Only those sent from local reliance are getting delivered. And the national sms are not at all getting delivered. I have called reliance customer care many times but this issue has not yet been resolved. please help me

I have submit a letter to Reliance Branch Office (Dalhousie, Kolkata, West Bengal) for Change of Address with K.Y.C.Acknowledgment vide Transaction No.60921 dt.18.09.2009, bur till not change the address.

I have made a several phone at 30301111 and get a complain no.06388738 dt.27.09.2009.
but till not reply satisfactory.

I HAVE A RELIANCE BROADBAND NETCONNECT ,BUY ON 19 AUG. 09.AS 1 MONTH FREE PLAN IS PROVIDED BY THEM ,I OPTED FOR 1750 PLAN 10GB DAY & NIGHT,AFTER ONE MONTH I CHANGED MY PLAN TO 499 AT NEAREST OUTLET IN KHARGHAR (HIRANANDANI),BUT IT NOT BEEN CHANGED DUE TO IGNORANCE OF RELIANCE EXECUTIVE.ALSO THAT EXECUTIVE LEAVE THAT JOB.SO THEY ARE DENYING FOR THAT.PLEASE DO TAKE NECESSARY ACTION.

AS A PROFF THEY CAN SEE MY USAGE OF MY DATA CARD NO. [protected] OR REFER MY ANOTHER DATA CARD [protected] BILL THAT I USE IT IN SAME WAY & ITS BILLING CAME PROPER

I have call divert problem. i have Reliance GSM Prepaid connection([protected]) and i want to divert this connection on my another Reliance GSM Postpaid connection ([protected]) and both connection in same network, but it cant work, i dont know why, i registered my Complaint on Customer Care and my complaint number is[protected], until n unless service is not active, Customer care cant support, i have call from Delhi they are also help less, what should i do? m i Reliance use or not? I m not believe on Reliance.

Dear all,

This is Mahesh Jamalpur, one of the prospective customer of Reliance communication ltd, using highest plan ever launched for an individual in telecome industry of MYTRULYUNLIMITEDONNET995 plan for an almost 10 months now,where the monthly minimum assured billing is for Rs.995/- plus Service Tax,

At the time of connection they were promised which ever reliance no. weather it is a CDMA/GSM/LANDLINE not only in home location even in roaming also it is free of cost and on that i[censored] r in roaming all incoming calls also free of cost, and call charges on other networks are nominal which understood as per our conversation and i am using accordingly,

i shocked to see my bill for the month of OCTOBER2009 where they have charged for a no.[protected] which is a GSM no. belongs to KOLKATA, when i have approached on wrongly billed for this no body(Including Customer Care, Gallery) are in place to answer and but they are telling it is a GSM no it is free, and hence my service has been barred without my knowledge and that to without my fault which i have proven to one of they gallery executive also

but i shocked more when i went to sort it out this matter to a great Nodal Officer who sits in BKC named Mr.Tilak Chatterjee when he told it is not RELIANCE COMMUNICATION NO. it is a RELIANCE TELECOME NO.(WHICH NOT EVEN THEIR EMPLOYEE DOESNT KNOW) so only it has been charged and from now onwards even GSM also going to be charge for u which was not free that YOU ARE LUCKY THEY HAVE NOT CHARGED FOR THAT,

upon my request he agreed reimburse i dont know this RTL no. or RCOM for which they have reimbursed me a sum of Rs.69.30paise,And they have started my service, but again after 4 days they have barred my service asking to pay me remaining amount for which again i visited to so called Mr.Tilak Chatterjee - NODAL OFFICER he said ok i already putted the request to reimburse your entire RTL no. charges i will forwarded and i will make sure it will get resolved but from this month onwards CALLS GOING TO BE CHARGED ON GSM ALSO(WHICH IS ACTUALLY HAS TO BE FREE AS PER CONVERSATION AT THE TIME OF CONNECTION),

but after almost 4days after i met him again my calls has been barred started harrassing for the payment which was supposed to be reimbursed,

Hence i am requesting you to guide me how to slag there , and even they dont have a curtosy that myself taking pain and going to pay there balance payment and sort it out and i should not leave any thing lying with me they are harrassing me badly by disconnecting the services and making calls to pay the amount,

Looking forward for a help to readdress this issue with the company and make sure this kind of a problem should not face by any other individual, please feel free to call me for suggestions on[protected],

(WHAT IS BIG JOKE U KNOW?

MR.TILAK CHATTERJEE IS THE ONLY NODAL OFFICER FOR MILLIONS OF RELIANCE CUSTOMERS FOR ENTIRE MUMBAI REGION AND WHAT EVER CONTACT NO. GIVEN BY CUSTOMER CARE OR GALLERY PEOPLE TO CONTACT HIM NO BODY RECIEVES THAT)

Dear Sir,

With respect to the above I have to say that I am an old customer of your services and having mob no-[protected] due to some mistake my number is asking for the PUK code and I had make call to call centre no many time but they are not ready to give me the PUK code. Some time they are saying that our system is upgrading call the centre after 2 hours when calling then they are saying that your voice is not clear so your call is being disconnected.

In this regard I am going to give you the detail which is asked by you

MOB-[protected]
Last four digit of SIM No-5112
Addres- 410
Vill-BahadurPur
PO- Sakarpur
PS-Amauli
Dist-Khagaria,848203


2. If guy you are really listening to customer then send me my Mob PUK No on [protected]@hotmail.com due to this I am facing to many prob.

Yours forever
Nirma Devi

From:
Vimal Kumar L. Jain
Mumbai - 400 011

To,
The Customer Care.
Reliance Communications
Mumbai

Sub: Non-Receipt of Rs. 10,000/- Refundable Security Deposit for Reliance Global Sim
Ref: Sim No.[protected] / Mobile No.:[protected]

Hello,

I had purchased a Reliance global Sim from your authorized dealer, M/s. Sampark Cellular Connections[protected] before travelling to Europe on dated 4th June'08 . I had paid a fully refundable deposit of Rs. 10,000/= by cheque bearing no. 148789 / Bank of India, favouring "Reliance Webstores".

After returning from tour, I surrenderd the sim card on 7th July' 2008 to Mr. Mahesh of M/s. Sampark Cellular Connection, Mumbai-400009 of which I got the acknowledgemnt from him. I was told that i will get the deposit cheque within a month.But already a year and half have passed and i haven't received my deposit back till date.

Despite many Verbal Communications with Miss Trupti, M/s. Sampark Cellular Connections and Mr. Pritam ([protected]) from Reliance Passport Services customer care, I havent received my Deposit back.

Kindly look into the matter and send me the deposit cheque at your earliest.

Regards.


Vimal L. Jain
Mumbai.

The service to my number +91 - [protected], is barred whenever I am in raoming. This time also, as I came to Mumbai, it was working for one day and then it stopped. I could not recieve any calls. When i make calls it met a voice mail saying that the concerned number is not having voice mail box. This is strange. I am unable to make call or recieve any. When contacted call center, they confirmed that it will be corrected within 24hrs, but still not being attended.

I own Reliance Prepaid GSM Sim Card (No- [protected]). The sim card worked fine till around 10 days but after that I got a message "SIM card Rejected" over my mobile phone's screen.

I went to Reliance service centre - Sagar Tech plaza, Sakinaka, Andheri East. I met their couple of more customers who were also facing the same problem. and the executive was telling to buy a new SIM. I was just surprised why it's happening for several people.

I visited the reliance mobile website:

http://www.rcom.co.in/Rcom/personal/customercare/customercare_mobile.html

where it's mentioned clearly:

What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"?
--In all the above scenarios, SIM card need to be replaced from any Reliance touch points
--Such cases will be replaced Free of Cost if identified within 1 month
--Normal charges will be applied for cases beyond 1 month

But I am still not able to understand where to go for the same. and I am scared to use it further as there is no guarantee if I buy a new SIM and that would be No repeatation of the issue.

Please guide me If this forum works.

Dear sir
on 07/11/2009 reliance company had activated CRBT services without my consent on my no ie. [protected] and fraudly charged Rs 40 from my account balance ,on complaining they says that had made right deduction . So please look into the matter and ask them to refund the amount and also take serious action against them as because they are cheating the consumer.
Thanking you
yours sincerely
UMA CHOWDHURY

To Date:8.11.2009
The Technical Team
Reliance communication, Mumbai
Mumbai ,(MH)
Sub: (Worse Network Coverage at Night in rural area in Khair, Aligarh. UP)
Sir,
With humbly request to you, I want to say that I am royal customer of reliance communication. Me and my whole family has subscribed of reliance sim. In city it’s network is good, if we talk about rural area in the day ,network is good but in night it becomes worse. All towers have come down and not possible a single call. A lot of fluctuation starts in the night.
My family lives in rural area at kair Aligarh ( U.P). This problem has been started for 15 days in this area. Sir i lives in pune and my wife lives in kair aligrah , we clould not talk to each other at night after 11 o clock due to worse and fluctuate network . I have india calling card plan of reliance that is free in night so I always talk after 11 pm.
Sir plz take action and impove coverage and connectivity at night in kair Aligarh .As we know that reliance is famous for it’s network in every corner in india. Sir if it will be continuing then competitors can take undue advantage that thing I don’t want at least. I hope that it will be better than before soon.
Your priceless asset ..customer
NEERAJ GAUTAM
MBA (Marketing, HR)
PH. [protected]
Mail id. Neeraj.[protected]@gmail.com
AREA IN PROBLEM OF NETWORK IN NIGHT .
Mohalla Gautaman, kair, Aligarh (UP) Pin -202138 , mobile no-[protected]

Dear Sir

I am a prepaid customere of reliance CDMA my MDN no is [protected]. Every sunday i am doing recharge of 61 and getting the talk tike of 70 Rs. This sunday i had recharged with rs 61 and got the 10 rs talk time. I had called to your customere care regarding the issue but they people doent given me the proper response and told me that this rechargs was converted into some other recharge. How can you do like this if something you are discontinuing or changing you have to inform the customere, as you stsrt something you inform customere as the same for stopping anything you have to inform. This is not my fault that i had recharged with 61. If the offer is stopped provide me the normal top up benefits with this recharge.

Hope you people will assist me and sole the issue on ASAP.

Regards
Gaurav Gupta
[protected]

I am not able to connect to the internet since Nov 28th. I approached nearest reliance Web world and asked to resolve the problem.
They said, I had very less balance in my prepaid account and asked me to recharge my account.
I have recharged my account, but still I was not able to connect. He told me that some network upgrade is going on in my area and it might take 2 - 3 days to sort out the problem.

I waited for one week, still not able to connect.
Took my device and machine to the Reliance web world. They tried to resolve the problem and they were not able to resolve it.
They have opened a ticket for the same. (Please see below mails for additional info)

I got a call from the technical department after 3 or 4 days saying that I need to take my device to the service centre to get it checked.

I have submitted the device at the authorized service centre one week ago, it was proved that my device was a faulty one and got it replaced from the service centre yesterday.
Still I am not able to connect to the basic internet even though I was said that the new device would be activated in less than 24 hrs.

Now my problem is
I have taken this device for business purposes, and after investing so much on the device and despite of high usage cost, reliance is not able to provide basic connectivity.

Also
In the previous month I have recharged my account, of which not even a single byte has been used by me.
I have discussed the same with the CSR’s and they were not able to carry my balance forward.
I have submitted a complaint in the nearest Reliance web world to resolve this problem.
I want Reliance to do this for me because it’s not at all my fault. I was forced to recharge and my problems were not answered.
I have taken this device for business purposes, and this device and Reliance service has made my life more miserable.

I wanted to get benifit o[censored]nlimited STD calls so i have choosen reliance and i bought new reliance mobile with new SIM card and immediately recharged it with 51 ruppes as per retailer suggetion so i got benifit for lifetime validity then we checked by calling on other no. then i recharged my no. with 999 prepaid plan and immediately i got confirmation and plan is activated and i checked it at retailer shop that it was working absolutely fine. But after 2 hours again i got sms that ur mobile recharged with 51 ruppes in the night 11. I thoght it might be confirmation of previous one. As per my plan i was using unlimited STD benifit and when i checked balance after 3 hours i saw my half balance has gone and i came to know that my 999 plan is deactivated without informing me. I registered complained at reliance customer care and i was totally frustated, they escalated my issue and given me complained no. and they knew that because of their system fault i lost my time and money. They are so poor that i didn't get any response from that and when i speak to customer care they talk very badly and dont try to understand problem. I have all the sms, my 999 recharge transaction ID, my complained no. with me but nobody is there to help me out. My self respect is hearted a lot and i feel very bad that we have services like reliance in a developed country like india. As a simple man i am posting this here and hoping that people here will help me because i want to prove that statement- 'Jago india Jago'.

Hum jaag gaye he par koi help karne wala hona chahiye.