Reliance Communications Complaints & Reviews

Dear Sir/Madam

I registered my complaint about my network coverage problem and handset suspend problem to Reliance India Mobile, but they did not solve my problem yet. My complaint and their reply are as under.


-----Original Message-----
From: Sahil Palat ([protected]@gmail.com)
Date: Wednesday, March 04, 2009 02:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complaint

To,
Reliance Telecom
The General Manager,
Costumer Care Department

Subject: Complaint about Costumer Care Officer

On March 3, 2009, I called your costumer care department regarding my network coverage problem. I experienced the worst treatment of your costumer care department. From the very beginning, (when I registered my 1st complaint on January 24, 2009) asking about your costumer care department e-mail address, your costumer care officers repeatedly told me that there isn’t any such type of information that we have. When I told him that I want to registered complaint about the refusal of my request, he forward my call to their senior, I also told her the same and she also refuse my request and told me to disconnect the call which I didn’t. After few minute on hold she told me the same and this time also I didn’t because I want to register my complaint. After some minutes she started telling “Reliance mey sampark karney key liye dhanyawad”, (thanks for calling Reliance) and then she disconnected the call. As call was disconnected by reliance care I tried again and this time also call forwarded to senior costumer care officer, after about 20 or 22 minutes wait, costumer care officer came on line and told me that my problem will be solved within 30 minutes, then I told him also I want to registered complaint about refusal of my request, he also refuse to do so and told me if I got my information, disconnect the phone, which I didn’t because he didn’t registered my complaint. After putting me some time on hold he started conversation with very down market language (very cheap GALLIS) which I can’t even mention here and then he forwarded call to Reliance Mutual Fund Department.

After disconnected with Reliance Mutual Fund Department I called again, and this time your Costumer Care Officer Mrs. Dolly had attend my call and give me complaint number. (Complaint No.[protected]

I also want to special mentions here that keep the conversation from my cell no. [protected] on dated March 3, 2009 between 6:40 or 7:00 PM to 08:06 for further legal or mutual actions.

This kind of behavior is inexcusable, and unpleasant surprises from a company like Reliance Telecom. I’m not using your telecom services to here such a type of languages (it was really third class GALLIS), but you do whatever you feel is necessary. Keep in mind, however, that your actions will demonstrate how much you value my continued usage of your services.

Thank you for your time.

Sincerely,
Sahil Palat

Note:

1. Please make some time to hear that conversation, which I experienced never before, even from local vendor.

2. Take a look at list of complain numbers which I got from your costumer care department.
88078051
90171512
90068914 [Related to no reply from [protected]@relianceada.com
86788683
90738132

Their Reply on that Complaint

Dear Customer,

This is in reference to your mail regarding coverage issue. Please note that your complaint is logged as Service Request ID 86788683 which is in under process. We are working on it and we will respond to you shortly.

Further to your mail received at customer care, please note that we have logged a note regarding your complaint against Customer Care and the same will be reviewed by our Business Team.

Also, please note that we have made a note of your complaint and forwarded to our concern department for the appropriate actions to be taken.

We require the same to assist you, since we tried contacting on your number but were unable to reach you.

We look forward to an opportunity to assist you again.

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or by dialling[protected] from any other phone.

Yours sincerely,

Dipali Gharat
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


Complaint

Dear Vishwas Vedeh Pardesi,

I would be grateful for your assistance with an issue I am experiencing with the services your organisation have delivered. I do not find these to be acceptable and are below market standards. I would like this issue resolved as soon as possible.

The issue I have experienced has been as follows:
1] Mobile Services Coverage Problem
2] Mobile Handset Suspension Problem

1] As per my previous complaint i would like to tell you that your organisation has surprising failure to solve my network coverage problem, i would also like to add that when last time i called your customer care center, i was promised that my problem will be solve before 1/8/2009, but till the date i've been facing same problem.[here are some complaint nos.

88078051

90171512

90068914 [Related to no reply from [protected]@relianceada.com

86788683

90738132]

2] Due to your surprising failure to solve my network coverage problem, i've to withdraw my mobile service which was provided by your company.[ My Mo. No. was [protected] but still i've problem on my other mobile. (No. [protected]) because of lifetime service i can not withdraw this no.] Now the problem is that i can not change my handset which has postpaid no. [protected], to any other no. because the handset was suspended [told by reliance web word]. There isn't any due on both no. and not any legal obligation, so why the handset was blocked. i really can't understand what is the problem, is this a punishment to use your organisation's services?

I have not found the experience of dealing with your organisation to be acceptable. I believe my rights are under the Sales of Goods Act is that the services delivered should be of a reasonable cost and reasonable quality, which I do not believe your service has achieved. It has been well below these standards.

I would expect a response to my complaint as soon as possible.

Sincerely,

Sahil Palat

I didn’t get any reply from their side yet.

Sir, I purchased Reliance smart sim from Pichhore(Gwalior), MP and got No. [protected] it worked properly for 7 days. Now i got message that your documents submitted by you is not sufficient. and Sim stopped working. I have submitted Legal Driving licence as photo Identity proof and BSNL Land Line bill as Residence proof. I think these are sufficient document. why my sim blocked?

I am subscriber of Reliance Communacation Ltd for prepaid (GSM, no [protected]) and postpaid (CDMA,no. [protected]) connection.

On 28 Oct., 2009 I recieved a message on my both phone that "Bollywood Duniya" has been subscribed on your phone and amount of Rs 30 is charged for 30 days.

I immediately call the reliance customer care (at *333) and asked them to deactivate/terminate this subcription and return the amount deducted from my prepaid balance amount.

While for postpaid connection they assured me if amount is charged in my bill that would corrected however for postpaid connection they refused to return the amount deducted.

I need the help from consumer forum in this matter to direct the company to return the deducted amount.

Thanking You

HI, I GOT ON MY RELIANCE NO. I GOT SMS THAT I WON 200000 (LACKS) POUND. IN THIS 2009 &ASK ME TO CONTECT FOLLOWING NO.[protected] OR E-MAIL VIA WINDOW CLAIM CENTER @YAHOO.CO.UK . & THEY HAD GUIDED ME IN THE SAME MSG TO CONTECT DR. DAVID WEBB[protected]. I NEED TO KNOW WHAT KIND ALL OF THIS MESSAGE.IT IS TRUE OR NOT O JUST SCAM ONLY. IF IT IS TRUE THAN PLZ INFORME ME ON MY MOBILE NO.OR MY E-MAIL ID HOW I GOT MY WINNIG MONEY.AURANGZEB

respected sir,
i am using reliance gsm pre-paid connection whose number is [protected] & i received a call from reliance on 29/10/2009 telling about an astroindial pack in morning around 8:30 am. i didn't give any response to activate it. At around 9:15 pm, i got an sms from RM-53030 that astroindial pack is activated on my account.
i called customer care of reliance next morning & they refuses to way off Rs 30/ which was deducted from my account. please help me out of this

sir
i have applied for reliance one card through your retail outlet at sector 14, panchkula haryana. they issued me temporary card and asked to wait for few months. but its over a year but i have not recieved my reliance one card. kindly send my reliance card as soon as possible.

vinod duggal
house no. 213
sector 15
panchkula
haryana

Hello,

I am a Reliance prepaid customer from last 3 months. My Number is [protected].
On 31/10/2009 I got a sms from 51234 informing "YOUR SUBSCRIPTION TO CRBT SERVICE HAS BEEN RENEWED AT RS. 30 FOR A PREIOD OF 30 DAYS. TO UNSUBSCRIBE SMS UNSUB 1003 TO 155223(TOLL FREE)." and my balance deducted of amount Rs. 30.

I have not subscribed any CRBT earlier not this time..
so how can this happened to me.

I tried *333 for customer care but after so many trials and steps when I reached the line to talk directly to customer care executive ,no one received the call.

Please do the necessary thing to stop this type of fault and to refund my deducted money...This similar case was happened to my brother reliance smart sim also earlier.

I HAVE PURCHASED RELIANCE NET CONNECT FROM SAGAR MADHYA PRADESH THROUGHRELIANCE WEB OFFICE AT SAGAR. I HAVE COMPLAINT MANY TIME ON NET AND RELIANCE WEB OFFICE AT CIVIL LINE SAGAR.NO ANYONE HEARING ABOUT IT. I AM SORRY TO SAY THAT RELIANCE WEB IS A CHEATING COMPANY IN INDIA AND DUE TO POLITICAL PRESSURE GOVT OF INDIA CANT TAKE ACTION. I AM GOING TO CONSUMER COURT AGAINST CHEATING BY REALIANCE

Reliance charged me for ringtone service for which I had neither subscribed nor my consent was taken. On complaining to the customer care personnel I was told that it was one time cost and I will not be billed again. To my surprise, even after complaining reliance billed me again. I want to deactivate this service with immediate effect

Hi Peheredar,

I placed a disconnection request for Reliance Braodband on 10-Oct-2009 1AM as I moved to a another location within Pune, while the bill received shows the charge for whole billing cycle (23-Sep-2009 to 22-Oct-2009), which is 13 days extra than what I should actually pay.

When I contacted customer service today after sending the email below, I observed three issues (I clearly see a chaeting tendency with them):
1. They have actually logged a disconnection request on 14-Oct-2009 (after 4 days of me actually logging the disconnection request).
2. I was told that Relaince policy allows the disconnections to be done in 15 days after placing the request and hence they have actually disconnected the broadband on 22-Oct-2009.
3. When I got this connection, they have activated the connection within 2 days of connection application. Now for disconnection they say that they can take 15 days.

Can you please get this bill corrected by getting the 13 days (11-Oct-2009 till 22-Oct-2009) reversed so that I can pay the same within time otherwise I know next they'll levy the late payment charges, if I do not pay the bill by 13-Nov-2009.

Will appreciate your quick action on the same.

Thank you!
Sudhir
+91-[protected]
+91-[protected]

I am Jose Mathew, I was a Reliance mobile post paid ([protected]) customer till Feb 2007. I had cancelled this connection on 1st February 2007.

Details in the Acknowledgement for Service termination is as follows :- WOTC/WW Reference Number - WW08002, WOTC/WW CODE - [protected], CAF Number - [protected]. The termination request was given at Reliance Web World, Forum Mall, Koramangala, Bangalore. (Rs. 2107/- was paid towards my reliance account for termination on the same day).

On 8th May 2008. I received a Legal notice from an advocate Mr. C. K. Sreejith on behalf of Reliance communication to pay back an amount of Rs.1003.52/- that I am liable to. I had personally called the Advocate and enquired about it. He had taken the receipt details from me and assured that he would take care of it and nothing more to be done from my side.

Last week ie: 27th october 2009, I received another Legal notice from Advt. C. R. Radhakrishnan and associates, High court of kerala. Ref - RCL/CONC/Nov 09/460 that I am liable to pay an amount of Rs.1003.52 + 500 legal charges. If I agree then come to their office and pay the same and if I dont agree then produce required documents and meet the advocate.

My parents are worried about the legal notice against me and then are telling me to finish it off whatever ways possible as they dont want me to get into any trouble with this sort. Reliance communication is literally Harassing their customer for paying the amount which i am not liable to.

I already had given enough details to the Advocate who had send a Legal notice last year, still nothing happened. Even this time how can i be sure that i go an meet them personally and they wont harass me the next year.

I am in bangalore now and it is not possible for me to come down and meet them at the time they had asked for.

Please do take necessary actions against this organization which is harassing the customers for paying what they are not liable to.

I use the mobile number [protected] which is a prepaid number.This is the second time they deduce my balance regarding the voice chat service.I did not active the service and last time i was assured that it wont happen again.Last time they deduced my balance for 6 months they did not give the balance.I have the recording regarding the deduction of balance.I want the consumer forum to take strict action against this company.

Infact I dont have words to explain what has been happened with me.

I request you all not to buy broadband connection

I am using reliance GSM connection since last 1 week.My prepaid balance is getting deducted everyday with my information & for the service which I am not using.After complainting to reliance customer care no one is ready to listen and no one is ready to deactivate this GPRS service from my phone. I want help on this so that they will not cheat anyone else.

I have almost loose Rs 400 since last 4-5 days which reliance has deducted from my balance on the name of GPRS use which I have not used at all.

Regards
Kamal

I have registered for DND service of RIM on 10/ feb/ 09, still I receive unwanted Telemarketer SMS.
Pl take action

I am having a reliance India mobile CDMA and I am using the same since more than 3 years.

On 28th, I had recharged (topup) my mobile with Rs 101.00 around 12.15 pm. This was done by way of Easy recharge (E-recharge). Then, I received a SMS from reliance (52811) stating "Dear Customer, your a/c will be credited with Rs. 50 and benefits of 50p/min Local/STD/SMS/Roaming calls within 24hrs. Amt payale is Rs 101.00 " by reliance - sender - 52811 - time 12:36pm 28 Oct.

But, even after a lapse of around 32 hours, the credit didnot come to my mobile. I contacted customer care representative by dialling *333. But, I was surprised to receive a beautiful reply from her. She told that Recharging of Rs 101.00 was a limited special offer and the special offer closed on 08.10.09 itself. Further, she told that before recharging, you should have asked the retailer who recharged regarding the availability of the scheme.
I told her that I did not go for any scheme, but only went for recharge (top-up) and asked for credit of amount.
But, she told that the balance will not come to my account as the scheme is already over. When I asked why reliance has sent SMS when the scheme is closed ?
She told, daily reliance will be sending thousands of SMS. This is also one of them.
When I insisted her to take a complaint, she refused that there is no option for taking complaint for these type of things.

So, I have recharged for Rs 101.00 But the same is taken by Reliance stating some baseless reasons.

I just wanted to ask one question. If the scheme is closed, then why reliance is sending the SMS to customer's mobile? If the scheme is closed and the retailer recharges under the scheme, it should display error message.

I am lodging this complaint by E-mail as the customer care representative refused to lodge the complaint.

Hope, I will get a favourable solution.

Regards

K.S.SATISH KARANTH, Seetha Nilaya, 2nd cross, near laxmi talkies, Vinobanagar , Shimoga -577204

Hi,

I would like to raise the issue with this forum. Reliance CDMA has activated CRBT service without my consent. I recieved a message saying that your Subscription to CRBT Service has been renewed at Rs. 20 for a period of 20 days. Rs 20 was deducted my Prepaid Account Balance.
When I tried to send message to Unsuscribe to this CRBT service. I am unable to send the message.

Reliance should not do such type of mean activities of making money.

Dear Sir,

My name is Harvinder Singh I am a regular customer of reliance Communication. This month I faced one problem from your company which leads me to bear loss of 1000 Rs.

On 12th of October 2009, I purchased one STD free prepaid voucher of
999 Rs. Then on 18th October, 2009 I got one promotional call for "Simply
Reliance" offer in which was of 48 Rs and it was mentioned that
"Simply Reliance

Who will offer you STD, local calls and SMS at 50 paise for life without any
conditions?

Simply Reliance...

Now call any mobile or any landline, on any network, anytime anywhere in
India for just 50 paise. What's more, there are no vouchers, no monthly
charges, no conditions, Simple, isn't it?"

This means there is no condition applied on buying this special voucher and
it was not mentioned that my Reliance to Reliance STD free offer will be
finished if I fill simply reliance voucher in my mobile. The moment I
purchased that simply reliance prepaid voucher, my reliance to reliance free
offer was superseded by this 48 Rs voucher. Due to which the balance
available in my mobile got finished as I was in impression that my mobile is
reliance to reliance free. I talked to customer care in this regard so many
times but I did not got any good response. This is totally a case of miss
guiding a customer, as without informing customer you are sending
promotional calls which are not of his use and also no proper information
was given to a customer when he or she is buying a prepaid voucher.

I want my amount which I lost due to your company mistake or
otherwise I have to move this case to consumer forum.

Regards
Harvinder Singh
[protected].

i am the customer from jhansi (u.p east) of reliance and i am using reliance number since very long period but when i went to reliance cluster office above axis bank,elite chauraha,jhansi they haven,t issue an new sim ,they refer me to take it from reliance mobile store situated at kacheri chauraha,jhansi but there there employee charged me 70 rupees for issuing a same sim then they refer me to reliance customer help center near krishna cinema hall,sadar bazar,jhansi there they charged me 100 rupees for same reason.i want to take some serious steps against this.

Sir,
This is Pradip Saha. I use reliance gsm from 8 months. My mobile no [protected]. From few months I saw that they deduct excess of call charges which I am not used. But it is Rs. 2 /- or Rs. 5/- . But 25th October I saw suddenly they deduct Rs. 30/- . I contact customer care. They everytime said that our system slow or system is now going upgradation please call after 2hrs. From 25th oct to 29th october I call more than 15 times. my last I call was 29th october at 12 noon. The day the customer care representative also call same that system is now going to upgrade plz call after 2hrs. I say plz give the call to ur senior. After hoding 3 min. their senior attend call and said u use mera gana services. I denied because I dont know what is mera gana and also I am not interested also hallo tune. I never use this service. He angrily told me that u use this service and we do not refund any money understand next he cut the line. I have also voice recording data of the caller. Plz do something If possible.