[Resolved] Reliance Broadband — Misleading speed by Reliance Broadband | |||
Hi, I bought a reliance broadband 2mpbs thunder plan they installed it on time. When i started using it i found it is much slower than 256kbps . I didn’t know that is what they call thunder plan. I wish i could have placed a stop payment on the cheque in time. Never go for Reliance broadband in Pune. I spoke to one of their technician, he says nowadays everybody who is using Reliance is complaining about the speed, i would advise you to go for static IP connection our dynamic IP connection can’t offer reliable speed. Huh? They why the hell Reliance advertise and con people. They offer 2mpbs unlimited. Utter nonsense. Highly misleading. If you can’t provide 2mpbs speed better advertise what u can provide which is no more than 256kbps. Tested the speed on two different android mobile phone without any concurrent connections or peer to peer application running in the background, have tested it on two computers one running XP SP3 and other one running Win 7 with latest SP. I have monitored how many outbound and inbound connection is active using comodo firewall. If you want further examples of pathetic speed iam getting I can post videos on youtube so you can see. The thunder speed, Reliance offers. Subscriber ID :[protected] Regards, Tulika Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
RCOMcare, Thank you for responding. Hope it gets resolved.
Dear Customer,
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
Hi,
It ha not improved at all. It frustrates me everyday when i use the connection.
I have tested the speed on every possible computing device i have (pl refer to my previous comment). I'm shocked to see that how could a company advertise 2mpbs speed when the connection speed is not even 256kbps.
You can try calling me on my other number: [protected]
It ha not improved at all. It frustrates me everyday when i use the connection.
I have tested the speed on every possible computing device i have (pl refer to my previous comment). I'm shocked to see that how could a company advertise 2mpbs speed when the connection speed is not even 256kbps.
You can try calling me on my other number: [protected]
Hi Guys,
After few complains, Reliance has acted upon the complaint now i’m getting decent speed. Few days ago my internet stopped working called their call center expecting worst service again. But to my surprise the call center executive not only sounded professional but was also too polite.
They registered my complaint and one of their technician visited our house to fix some cabling issue after which it is working like charm again.
Thanks Reliance people, if you offer this kind of service, people won’t bad mouth about your company like i did once. Hope you guys keep doing the splendid job over and over again.
the reason i’m with reliance for years now, caz they have no download cap in their unlimited plan and also when compared to others in the market it is economical.
Tulika
After few complains, Reliance has acted upon the complaint now i’m getting decent speed. Few days ago my internet stopped working called their call center expecting worst service again. But to my surprise the call center executive not only sounded professional but was also too polite.
They registered my complaint and one of their technician visited our house to fix some cabling issue after which it is working like charm again.
Thanks Reliance people, if you offer this kind of service, people won’t bad mouth about your company like i did once. Hope you guys keep doing the splendid job over and over again.
the reason i’m with reliance for years now, caz they have no download cap in their unlimited plan and also when compared to others in the market it is economical.
Tulika
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Broadband+ — speed
I HAVE PURCHASED A BROADBAND+ FROM RELIANCE AT RS 3500/- AS IT IS SAID THAT SPEED WILL BE 3.2 MBPS BUT I WENT TO TIRUPATI LAST MONTH AND AFTER CONNECTING I GOT A SPEED OF ONLY 234 KBPS. SO THIS IS ALSO A KIND OF FRAUD.