Reliance Broadband — Want to know the level of reliance to harass its Customer(USERId[protected]

Address:

Howrah, West Bengal

I am a user of reliance broadband. My userId is[protected]. I want to terminate my connection and requested for the same by calling customer care on 17/05/2013 and request ID is[protected]. On 18/05/2013 someone named PULA called me around 1:50pm afternoon from reliance regarding the termination. She told me she will change my bill plan from Rs549 to Rs99 rental and I am agree with her. She has raised a request regarding plan change(Request ID[protected] and assured me the plan will change within 48 hours. But, the plan has not changed yet(though 24*6 =144 hrs has gone). I called Customer care on 20/05/2013 at 3:00pm(After 48 hrs from raising the request no[protected] and they informed me that they will not able to change the plan. For that reason, I have raised another termination request(Request no is[protected]. But, this time 20/05/2013(after 3 days) the same person PUJA has called me and trying to convince me that they will change the plan within 12:00pm of 23/05/2013 and this time she assured me that she will give me the updates regarding this on 23/05/2013 itself. But, as usual there is no updates from reliance and as I told earlier the plan has not changed yet. I have already pay 2 months bill to reliance in the process of change my bill plan from Rs549 to Rs99 rental. That's a separate issue and i want to discuss it separately.

So, whole the process is going on delay and reliance is responsible for this. Why could I pay bill for the delay of reliance. So, I request you please terminate my connection otherwise I am not going to pay bill for this time period.