Reliance — outgoing calls barred

My prepaid reliance mobile number [protected] outgoing calls are barred despite of its balance of 200 Rs. and validity upto Feb.2009 and inspite of repeated number of complaints to the customer care service my onsaid problem hasn't been sorted out.Everytime a false assurance is being made in lieu of my complain to the customer care that it will be sorted out within 24 to 72 hrs. Its been more than 5 days since I have made my first complaint and still no attention is paid towards it.I am completely fade up with customer care careless attitude .Also I would like to suggest that a complaint number must be given to the customer against a complaint registered so that further reference could be made through it.