Reliance Communications — 3G data Card Bill Issues | |||
Reliance data card no: [protected] account no :[protected] I bought a reliance 3g data card from the reliance store in madurai. I topped it up with a prepaid 3 month unlimited data plan for rs.1194 from the reliance customer care in greams road, chennai.During this period the internet speed and coverage was very low. I have called the customer care more than 10 times to report this problem and went in person to the customer care at thousand lights, chennai. The total money I have invested in it is wasted now.And to worsen it, they have asked me to pay rs.1421 as monthly rental charges for the months which I have not touched the dat card. I went in person to the reliance store asking them to cancel the connection. But no step was taken for that. I explained the whole story to both the person at the reliance customer care in greams road. Not being able to rebate my money I paid for the prepaid connection is itself an offence.Now asking me to pay the monthly rental is totally ridiculous and unacceptable. I am getting calls regarding this from the customer care person almost everyday. Please look into this and take necessary action to both cancel my outstanding payment amount and let me know the procedures to arrange for a rebate for the amount I paid. I have the copy of the bill I paid at reliance store. Thanks rajagopalan Was this information helpful? | |||
 4 Comments | |||
Comments
Hi Mukul,
As per our discussion over the phone, you have been informed about the resolution of your issue.
Regards,
Reliance Communications Response Management Team
Your feedback is important for us, Keep posting!
As per our discussion over the phone, you have been informed about the resolution of your issue.
Regards,
Reliance Communications Response Management Team
Your feedback is important for us, Keep posting!
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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Reliance Communications — Billing Problem
Dear Sir,I was using Reliance Broadband Connection for last One and half year, but in last three months it did not work properly. After repeatedly giving the complaints to Reliance they never gave a proper solution to the problem. On 20th, August, 2010 I again gave them complaint of its non working at that time I was told by them that this issue would be sorted out within 24 hours, but actually it was not so. Therefore on 23rd August, 2010 I gave them a request to terminate my connection, on 24th August, 2010 their representative visited my house and he disconnected all equipments and cables physically, but they never came back to collect their belongings, and till now the status of my connection is active and as per Reliance I will be billed for all these days till they will disconnect the connection from their server. Almost everyday I am calling them but no body is listening to me also I have forwarded written complaints to their officials but no action is being taken place.
And now I have received a bill 0f Rs. 390/- and I am requesting them to wave of my bill but they are not listening to me. Regarding bill waiver I have given them complaints two times but no action is till being taken. Details of complaints are as follows:-
1. "[protected]" given on 27th September 2010
2. "[protected]" given on 29th September 2010
Please help me how to tackle with this situation.
Best Regards,
Mukul Mehta
[protected]
Flat No. 46 Vishwkarma Appartment,
Vasundhra Enclave,
New Delhi-110096