Reliance Communications Complaints & Reviews

Hi,

I am a regular customer of Reliance Communication.
I have taken a Reliance prepaid CDMA SIM card at Jamshedpur on 31st Dec-12 which is still not activated.I submitted all the necessary documents which is required which CAF(Customer Activation Form).


My details are as given below:


Complain Service Request ID is [protected]


1. Customer Details:
Name: Md Kamran
Father's Name: Md Hashim Ali

DOB: 04 Jan 1984

Address: H.No:51, Cr Rd No:12, Zakir Nagar East, Post: Azad Nagar,Mango, Jamshedpur,Jharkhand,832110.

ID proof submitted: Voter ID


2. MDN/SIM No: [protected]

3. Alternate Number: [protected]
4. CAF no. (if available):

5. Date of Activation: 31st Dec 2012

Retailer Name & Address: Mr. Hassan
Shop Name: Hello Mobile
Shalini Market
Sakchi, Near Gousya Hotel
Jamshedpur

6. Exact Name of the Store/RMS/RW where CAF has been Submitted: RELIANCE MOBILE STORE 22

7. Complete Address of the Store/RMS/RW: RELIANCE MOBILE STORE 22, KALIMATI ROAD, SAKCHI, JAMSHEDPUR-831001

Please do the needful and help to activate the SIM ASAP as I am suffering a lot.

Thanks & Regards:
Mohammad Kamran
Network Design & Optimization Engineer
NSN ID: 61449219
4th Floor,Core-1,Pacifica Tech Park,
No 23, Rajiv Gandhi Salai (OMR ROAD),
Navalur, Chennai - 603 103
+91 [protected]

Myself shah mitesh mob.-[protected]
on 9th of jan.My bal.Of 65rs was deducted and I complaint at their office they told that there is no information about deduction and they took my complaint and give me complaint no.And told that I'LL get reply in 3 days but I receive msg from company that there is no wrong deduction from your a/C.So again I visited office and they again took my complaint for the same I only need to know for what reason my balance was deducted.And in customer care also they tell that there is no information about my deduction and now wen I am calling to there head he is telling that we cant only access your detail for 3days and we are not having any record.
So kindly look after this as fast as possible.

HELLO SIR,
AS I AM CUSTOMER OF RELIANCE CDMA CONNECTION WITH THE NO. [protected] WITH THE NAME OF R.S. SINGH. WHICH IS MORE THAN 3 YEAR OLD WITH THE PROPER DOCUMENTATION.
SOMEWHERE 20 DAYS BEFORE MY CONNECTION HAS TERMINATED WITHOUT GIVING ANY COMMUNICATION FROM THEIR END.
I AM VERY SORRY TO TELL THAT WHAT SORT OF POOR WORKING HAS BEEN DONE BY RELIANCE PEOPLE. I ADVISE EVERYBODY TO DO NOT TAKE ANY SIM BY SUCH A UNETHICAL COMPANY.
BY
R.S.SINGH
CONTACT NO-[protected]

Kindly register my complaint regarding the activation of VAS CRBT service by Reliance on my number, VAS CRBT subscription got activated on my number without my permission and Rs. 30 were deducted for this service from my balance. Kindly refund all my money and stop this service immediately.
Thank You.
My Name is Prashant Kumar and my Mobile No. [protected]

Given a request to convert our Monthly Rental 750.00 to 1GB plan and got conformation from Reliance communication customer care that our internete Monthly Rental has changed to 1GB plan .Still for the current month we bill according to Monthly Rental 750.00.attahced is the jan month bill

every time deduct the balance without any prior information, no service activation from my side but they activate it self, I have refunded my main balance many time, & some time not. but why this so ? I always got mentally disturbs by such type of activity from reliance no. is [protected]

I am an Officer to Govt. of India.


My Name is Deepak and I am an Officer in Ministry of Railways, Govt. of India. My Reliance Prepaid Number is: [protected].

I use this SIM only for 3G internet purposes. So I have to have some minimum balance.

Reliance is arbitrarily deducting money every now and then on the names of random value added services, though I have not subscribed to any of these. Today (19th January 2013), they have deducted 75 rupees.

I have given the messages below:

1. Number: RM-Reliance
Content:
Amount Charged for VAS Osian SMS Pack Rs:30.00.
Current Main Balance : Rs:103.03

Time: 19/01/13 4:40 PM

2. Number: RM-Reliance
Content:
Amount Charged for VAS MyCRBTDummy Rs:15.00.
Current Main Balance : Rs:134.03

Time: 18/01/13 12:46 PM

3. Number: RM-Reliance
Content:
Amount Charged for VAS Osian SMS Pack Rs:30.00.
Current Main Balance : Rs:70.54

Time: 19/01/13 5:29 PM

And at times, Reliance themselves send me a message adding me to the subscription list of a random VAS and charge me as per their wishes.

Like this:

Number: RM-58787
Content:
You have been successfully subscribed to Health service for 30 days.To un-subscribe SMS Unsub 1529 to 155223(Toll Free).
Time: 19/01/13 4:40 PM

If I do not get my 75 Rs. back, I am planning to complain to Delhi District Forum and demand heavy compensation.

Dear Customer,

We thank you for writing to Reliance Communication Ltd.

We regret for the inconvenience caused in this regard.

This is with reference to your below mail ,we would like to inform you that your concern details are mention below.

As per your complaint[protected] waiver of Rs 26 is posted in your account.

Further we request you to Contact first on our Reliance complaint center which is 198 (tollfree from your reliance connection)
or you may visit our reliance outlet for registering your Request/complaint

Our endeavor is to resolve your request/complaints at first point of contact, however if you are not satisfied with resolution provided by our Complaint center, you may send an email at rcomappellateauthority.[protected]@relianceada.com or you may call us on [protected] (local charges applicable).

Please quote your complaint number provided at the complaint center (tier1 escalation) while raising an appeal with the appellate authority.


Regards

Appellate Escalation Team


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



From: kuldeep singh <[protected]@gmail.com>
To: president.[protected]@relianceada.com
Cc: rcomappellateauthority.[protected]@relianceada.com
Date: 01/19/2013 02:17 PM
Subject: Fwd: unporofessional and cheated services





Dear Sir,

Refer to the below mail, it is humbly submitted that, an SMS pack of Rs.26/month charging 5p/msg has wrongly been activated on my number ([protected]) as I neither requested nor had communicated to anyone in this regard.

As a matter of fact all I want is my previous SMS pack of Rs. 26/month-1p/m (local/national) activated on my number, which was deliberately deactivated by CCE-Miss Lata (reference: please see in trail mail).

Request you to take due action on subjected matter.



Thanks and regards,

Kuldeep Singh
[protected]


[protected] Forwarded message[protected]
From: kuldeep singh <[protected]@gmail.com>
Date: Sat, Jan 19, 2013 at 11:12 AM
Subject: unprofessional and cheated services
To: rcomappellateauthority.[protected]@relianceada.com

Dear Mr. Bhandari,





Am immensely saddened about unprofessional and cheated services of your customer care executive-Miss Lata.



I spoke to one of your customer care executives called Miss Lata at your complaint helpline no. 198 at around 2:52 PM. on 16/01/2013 as to know why 1Paisa SMS pack worth Rs. 26/month is dysfunctional (which was running since a long time on my number).

She deactivated the ongoing SMS pack without my consent giving me false assurance that the same SMS pack would be reactivated with 3 hours of time, which was never a case.



Complaint against sited above case had also been registered on 17/01/2013 at 08:45 AM. to Mr. Kulwant-Senior Floor Supervisor. I was told the same would be resolved by 48 hours. Unfortunately nothing as such happened until writing this e-mail to you.

At the end I want same SMS service pack fully functional on my number. Details given below would help you in taking necessary action against it.

SMS pack: 1Paisa SMS pack (local/national )worth Rs. 26/month

Complaint No: [protected]





Awaiting in some serious reply from your side.



Thanks and Regards,



Kuldeep Singh

[protected]




The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

sir
reliance employ warn me that he is the govt. lawyer of delhi high court and i have to got 2 legal notice of delhi high court
if immidetly i not submit 37500 rs today than i have to go to jail and after he submit 6430 rs by me in reliance and give me slip of 5000rs
my detail for reliasnce is
Dear Customer,

Thank you for the prompt payment of your Reliance account.
We received your payment of Rs 5000 on date[protected]:45:16 PM

Details are as given below:

Transaction detail

Relationship Number


[protected]

Subscriber Number


[protected]

Payment Date & time


[protected]:45:16 PM

Payment Amount (Rs)


Rs. 5000

Payment Towards


Invoice

Payment Mode


CASH

Payment of your bill can be made using the following options:

1. Online payment: Just log on to our web site at www.rcom.co.in and choose to pay
from the following options:

Instant Pay: Allows you to make instant payment without any registration.

Register and Pay through My Services: Create your own login id and password
and register your account on My Services. Through My Services you can view
your bill details, last payment details, make bill payment and choose from host
of other services. To use this option click on
http://myservices.relianceada.com/launchAMSS.do

2. Payment by Phone for Mobile Customers: Dial *222 from your Reliance Mobile
and from the Main Menu Select Option 1. Then select billing and payment related
option and follow the instructions.

3. Payment by Phone for HSD Customers: Dial our Toll Free number [protected]
and after selecting your preferred language press 1. Then enter you 10 digit data
card number and follow the IVR instructions.

4. Electronic Clearing Service: Register for ECS and make sure that you never miss
your due date for payment. Using this service your monthly bill automatically gets
charged to your bank account or your credit card. To download the registration form
click on http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdf and
go to Postpaid Mobile, Billing page. Kindly fill the form and submit it at your nearest
Reliance Communications Outlet.

5. Pay by Cheque / Draft: Drop a Cheque or draft in favor of RCIL A/c RIS
[protected] in the nearest drop box. To know your nearest drop box location please
visit us at www.rcom.co.in

6. Cash payment: Kindly visit any Reliance Communications outlet to make cash
payment.

In Case of any queries, Please feel free to call us anytime:

1. Reliance Mobile Customers can call on *222 from your Reliance phone.
2. Reliance HSD Customers can call on *355 from your Reliance Mobile or
[protected] or 30335555 from any other phone.

Our Customer service executives will be happy to assist you.



Thank you for being part of Reliance Communications family.

Best Wishes
Customer Services
Reliance Communications

I wanted to port to airtel recently and used the sms service "PORT <mobile no.>" to 1900. I had been charged 1 re, but no reply came till now. I am supposed to get a unique identification code which is still on hold. I sent numerous times by now and money is being deducted for each sms, yet I am not getting the reply. Please work this out soon.

Vadhir Bhupathi
Student
+91-[protected]

WE ARE NOT GETTING THE RELIANCE SIGNAL(NET CONNECTION).
SO RECOVER IT PLEASE

I have postpaid number of relaince [protected].
I talked to their executive on 198 to activate 99rs data pack, she put me on hold and after that said that you can start using your internet on thae plan after 24hrs and your limit is 2gb. she didn't tell me that i will get a confirmation message in case its get activated.
I am a layman in the field of telecom, as she told me that you pack will get activated in 24hrs. so i waited for 24 hrs and after that started using the net. now instead of rs.99 company is asking me to pay 3750 for internet usage. not only this they barred my number as well

why i should pay when the fault is of company, if they had technical issues in activating my plan and they didn't inform me that your plan can't be activated.

please look into the matter.

Darshan Singh
mail id : singh.[protected]@gmail.com
another mobile number : [protected]
indore madhya pradesh

hi,
this is girija from bhubaneswar orissa i hav recharged y reliance gsm number with rs 597 on Sunday but i am getting 2g speed on this 3g net pack, i have called customer care more than 10 times but each time i get a answer that technical problem in your area but my friends in the same area are using reliance 3g in its usual speed sometimes the customer care keep me in hold for a long time end then disconnect the call if this problem is not solved then i am going to file a consumer case against the reliance and the customer care of it.

hi my name is harish motwani and my no. is [protected] from ajmer , rajasthan...I have an issue with reliance communication I made recharge of Rs 100 so I did isd call for around 2.53 minutes on 4 jan...I got d msg. of around 70 rs . To my shock when I saw balance in d evening it was Rs 33.. Where did rest of my balance go..I called d customer care n theyy didn't talk to me friendly...n said' are madam hamare pass sir[censored]si din ka data hota hai'
What is dis ???????Even earlier I had bad experience with relaince nw agn d same is being followed..
aise hi paise deduct hote rahe to hum i loot jaenge....


pls help..

sir
network problem hai




address
vill+post chakiya
dist ballia
state up
nearest area chakia govt school
mo [protected]

i using reliance datacard for past one year,
recently i terminated the connection legally by providing necessary documents and the due payments,
but still i m getting bill, and now they sending they took legal action if i cant pay.

i gone to my nearest outlet and ask again, why my connection still alive after i providding the documents....

they replied, u not provided any documents.

what do i doo, am very shocked.

kindly help me asap sir.

Hello sir,

I have recharged my 2 mobile numbers [protected] and [protected] on 16 January 2013 with Rupee of 74. On the website the plan is showing (180days validity,10p/m R-R,25p/m L-L,10p/sms,1GB data/month etc.). But I have got another plan. I have received message of only 90days validity and all the call rates are different. I have talked to customer care executive he told the plan has been updated but I have recharged from relience website and reviewed plan before recharge. there was showing the plan that i mentioned(180days validity,10p/m R-R,25p/m L-L,10p/sms,1GB data/month etc.) Its not my fault if you don't update your website. I need only the plan that i choose yesterday.

On the website there are still showing the plan i have mentioned. I am sharing the url and screenshot for this.- Refer Rs-74 Plan.

http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?w=FB

Also Yesterday I have got message on my number-[protected] saying "Thanks for activating data services." After this in every hour i am receiving flash messages from company. I have never activated such type of service. Please deactivate all of such type service and refund my charges that was deducted by this.

Please provide me my plan as i choose for 74/- and refund my all of deducted amount.

Thanks
Ravi Shankar Soni

IAM A USER OF RELIANCE GSM NO.[protected], UNUSAL BALANCE DEDUCTION FROM ACCOUNT AND AUTOMATICALLY SERVICE ACCTIVATED AND DEACTIVATED,BUT BALANCE NOT REFUND,PLEASE DO THE NEEDFUL

Hi,
I have taken reliance Unlimitted plan 1299 & switched my CDMA to GSM in last July 12, for this i deposited Rs 850 as security amount, now i want to go back to prepaid & when i contacted reliance world, they replied we dont have any security amount with your connection.
BKS RETAIL PVT. LTD. Authorized DSA of reliance, Add 203, Plot no. 3, palam Kunj, sector-7 Dwarka, new delhi-110075)
I have already mailed to Appelite reliance & having all communication, Please do help or otherwise i am going to file complaint.

Thanks
Amit Saini
[protected]

I had activated a SMS pack on my mobile number on 2-december-2012, which allowed me to send SMS's @ 1p/sms across India. On 2-january-2013 Rs39 was deducted from my account and I was told that this is an auto-renewal pack. On 17- January-2013 again Rs39 was deducted from my account. Upon calling the customer care on *333 my call was attended by a Mr Noor Zaman. He confirmed that this was a monthly auto-renewal pack and that it was renewed on 2-1-2013, but tht he could not refund the amount. I asked him to place the call to his superviser. His superviser did not listen to my problem and just disconnocted the call. Again I dialled for the second time and again was attended by Mr Noor Zaman. This time also he transferred the call but none of the supervisers picked up the call. I stayed online for about 5 minutes.
This a an abuse of power nby the telecome company.