Reliance Communications Complaints & Reviews

Dear Customer,

We thank you for writing to Reliance Communication Ltd.

We regret for the inconvenience caused in this regard.

This is with reference to your below mail ,we would like to inform you that your concern details are mention below.

As per your complaint[protected] waiver of Rs 26 is posted in your account.

Further we request you to Contact first on our Reliance complaint center which is 198 (tollfree from your reliance connection)
or you may visit our reliance outlet for registering your Request/complaint

Our endeavor is to resolve your request/complaints at first point of contact, however if you are not satisfied with resolution provided by our Complaint center, you may send an email at rcomappellateauthority.[protected]@relianceada.com or you may call us on [protected] (local charges applicable).

Please quote your complaint number provided at the complaint center (tier1 escalation) while raising an appeal with the appellate authority.


Regards

Appellate Escalation Team


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



From: kuldeep singh <[protected]@gmail.com>
To: president.[protected]@relianceada.com
Cc: rcomappellateauthority.[protected]@relianceada.com
Date: 01/19/2013 02:17 PM
Subject: Fwd: unporofessional and cheated services





Dear Sir,

Refer to the below mail, it is humbly submitted that, an SMS pack of Rs.26/month charging 5p/msg has wrongly been activated on my number ([protected]) as I neither requested nor had communicated to anyone in this regard.

As a matter of fact all I want is my previous SMS pack of Rs. 26/month-1p/m (local/national) activated on my number, which was deliberately deactivated by CCE-Miss Lata (reference: please see in trail mail).

Request you to take due action on subjected matter.



Thanks and regards,

Kuldeep Singh
[protected]


[protected] Forwarded message[protected]
From: kuldeep singh <[protected]@gmail.com>
Date: Sat, Jan 19, 2013 at 11:12 AM
Subject: unprofessional and cheated services
To: rcomappellateauthority.[protected]@relianceada.com

Dear Mr. Bhandari,





Am immensely saddened about unprofessional and cheated services of your customer care executive-Miss Lata.



I spoke to one of your customer care executives called Miss Lata at your complaint helpline no. 198 at around 2:52 PM. on 16/01/2013 as to know why 1Paisa SMS pack worth Rs. 26/month is dysfunctional (which was running since a long time on my number).

She deactivated the ongoing SMS pack without my consent giving me false assurance that the same SMS pack would be reactivated with 3 hours of time, which was never a case.



Complaint against sited above case had also been registered on 17/01/2013 at 08:45 AM. to Mr. Kulwant-Senior Floor Supervisor. I was told the same would be resolved by 48 hours. Unfortunately nothing as such happened until writing this e-mail to you.

At the end I want same SMS service pack fully functional on my number. Details given below would help you in taking necessary action against it.

SMS pack: 1Paisa SMS pack (local/national )worth Rs. 26/month

Complaint No: [protected]





Awaiting in some serious reply from your side.



Thanks and Regards,



Kuldeep Singh

[protected]




The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

sir
reliance employ warn me that he is the govt. lawyer of delhi high court and i have to got 2 legal notice of delhi high court
if immidetly i not submit 37500 rs today than i have to go to jail and after he submit 6430 rs by me in reliance and give me slip of 5000rs
my detail for reliasnce is
Dear Customer,

Thank you for the prompt payment of your Reliance account.
We received your payment of Rs 5000 on date[protected]:45:16 PM

Details are as given below:

Transaction detail

Relationship Number


[protected]

Subscriber Number


[protected]

Payment Date & time


[protected]:45:16 PM

Payment Amount (Rs)


Rs. 5000

Payment Towards


Invoice

Payment Mode


CASH

Payment of your bill can be made using the following options:

1. Online payment: Just log on to our web site at www.rcom.co.in and choose to pay
from the following options:

Instant Pay: Allows you to make instant payment without any registration.

Register and Pay through My Services: Create your own login id and password
and register your account on My Services. Through My Services you can view
your bill details, last payment details, make bill payment and choose from host
of other services. To use this option click on
http://myservices.relianceada.com/launchAMSS.do

2. Payment by Phone for Mobile Customers: Dial *222 from your Reliance Mobile
and from the Main Menu Select Option 1. Then select billing and payment related
option and follow the instructions.

3. Payment by Phone for HSD Customers: Dial our Toll Free number [protected]
and after selecting your preferred language press 1. Then enter you 10 digit data
card number and follow the IVR instructions.

4. Electronic Clearing Service: Register for ECS and make sure that you never miss
your due date for payment. Using this service your monthly bill automatically gets
charged to your bank account or your credit card. To download the registration form
click on http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdf and
go to Postpaid Mobile, Billing page. Kindly fill the form and submit it at your nearest
Reliance Communications Outlet.

5. Pay by Cheque / Draft: Drop a Cheque or draft in favor of RCIL A/c RIS
[protected] in the nearest drop box. To know your nearest drop box location please
visit us at www.rcom.co.in

6. Cash payment: Kindly visit any Reliance Communications outlet to make cash
payment.

In Case of any queries, Please feel free to call us anytime:

1. Reliance Mobile Customers can call on *222 from your Reliance phone.
2. Reliance HSD Customers can call on *355 from your Reliance Mobile or
[protected] or 30335555 from any other phone.

Our Customer service executives will be happy to assist you.



Thank you for being part of Reliance Communications family.

Best Wishes
Customer Services
Reliance Communications

I wanted to port to airtel recently and used the sms service "PORT <mobile no.>" to 1900. I had been charged 1 re, but no reply came till now. I am supposed to get a unique identification code which is still on hold. I sent numerous times by now and money is being deducted for each sms, yet I am not getting the reply. Please work this out soon.

Vadhir Bhupathi
Student
+91-[protected]

WE ARE NOT GETTING THE RELIANCE SIGNAL(NET CONNECTION).
SO RECOVER IT PLEASE

I have postpaid number of relaince [protected].
I talked to their executive on 198 to activate 99rs data pack, she put me on hold and after that said that you can start using your internet on thae plan after 24hrs and your limit is 2gb. she didn't tell me that i will get a confirmation message in case its get activated.
I am a layman in the field of telecom, as she told me that you pack will get activated in 24hrs. so i waited for 24 hrs and after that started using the net. now instead of rs.99 company is asking me to pay 3750 for internet usage. not only this they barred my number as well

why i should pay when the fault is of company, if they had technical issues in activating my plan and they didn't inform me that your plan can't be activated.

please look into the matter.

Darshan Singh
mail id : singh.[protected]@gmail.com
another mobile number : [protected]
indore madhya pradesh

hi,
this is girija from bhubaneswar orissa i hav recharged y reliance gsm number with rs 597 on Sunday but i am getting 2g speed on this 3g net pack, i have called customer care more than 10 times but each time i get a answer that technical problem in your area but my friends in the same area are using reliance 3g in its usual speed sometimes the customer care keep me in hold for a long time end then disconnect the call if this problem is not solved then i am going to file a consumer case against the reliance and the customer care of it.

hi my name is harish motwani and my no. is [protected] from ajmer , rajasthan...I have an issue with reliance communication I made recharge of Rs 100 so I did isd call for around 2.53 minutes on 4 jan...I got d msg. of around 70 rs . To my shock when I saw balance in d evening it was Rs 33.. Where did rest of my balance go..I called d customer care n theyy didn't talk to me friendly...n said' are madam hamare pass sir[censored]si din ka data hota hai'
What is dis ???????Even earlier I had bad experience with relaince nw agn d same is being followed..
aise hi paise deduct hote rahe to hum i loot jaenge....


pls help..

sir
network problem hai




address
vill+post chakiya
dist ballia
state up
nearest area chakia govt school
mo [protected]

i using reliance datacard for past one year,
recently i terminated the connection legally by providing necessary documents and the due payments,
but still i m getting bill, and now they sending they took legal action if i cant pay.

i gone to my nearest outlet and ask again, why my connection still alive after i providding the documents....

they replied, u not provided any documents.

what do i doo, am very shocked.

kindly help me asap sir.

Hello sir,

I have recharged my 2 mobile numbers [protected] and [protected] on 16 January 2013 with Rupee of 74. On the website the plan is showing (180days validity,10p/m R-R,25p/m L-L,10p/sms,1GB data/month etc.). But I have got another plan. I have received message of only 90days validity and all the call rates are different. I have talked to customer care executive he told the plan has been updated but I have recharged from relience website and reviewed plan before recharge. there was showing the plan that i mentioned(180days validity,10p/m R-R,25p/m L-L,10p/sms,1GB data/month etc.) Its not my fault if you don't update your website. I need only the plan that i choose yesterday.

On the website there are still showing the plan i have mentioned. I am sharing the url and screenshot for this.- Refer Rs-74 Plan.

http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?w=FB

Also Yesterday I have got message on my number-[protected] saying "Thanks for activating data services." After this in every hour i am receiving flash messages from company. I have never activated such type of service. Please deactivate all of such type service and refund my charges that was deducted by this.

Please provide me my plan as i choose for 74/- and refund my all of deducted amount.

Thanks
Ravi Shankar Soni

IAM A USER OF RELIANCE GSM NO.[protected], UNUSAL BALANCE DEDUCTION FROM ACCOUNT AND AUTOMATICALLY SERVICE ACCTIVATED AND DEACTIVATED,BUT BALANCE NOT REFUND,PLEASE DO THE NEEDFUL

Hi,
I have taken reliance Unlimitted plan 1299 & switched my CDMA to GSM in last July 12, for this i deposited Rs 850 as security amount, now i want to go back to prepaid & when i contacted reliance world, they replied we dont have any security amount with your connection.
BKS RETAIL PVT. LTD. Authorized DSA of reliance, Add 203, Plot no. 3, palam Kunj, sector-7 Dwarka, new delhi-110075)
I have already mailed to Appelite reliance & having all communication, Please do help or otherwise i am going to file complaint.

Thanks
Amit Saini
[protected]

I had activated a SMS pack on my mobile number on 2-december-2012, which allowed me to send SMS's @ 1p/sms across India. On 2-january-2013 Rs39 was deducted from my account and I was told that this is an auto-renewal pack. On 17- January-2013 again Rs39 was deducted from my account. Upon calling the customer care on *333 my call was attended by a Mr Noor Zaman. He confirmed that this was a monthly auto-renewal pack and that it was renewed on 2-1-2013, but tht he could not refund the amount. I asked him to place the call to his superviser. His superviser did not listen to my problem and just disconnocted the call. Again I dialled for the second time and again was attended by Mr Noor Zaman. This time also he transferred the call but none of the supervisers picked up the call. I stayed online for about 5 minutes.
This a an abuse of power nby the telecome company.

Sir Reliance mobile has deducted my balance amount after several complaint they saying it will take 24, 48 hours and still not refunded the amount the complaint no[protected] dt13-1-13,[protected] dt13-1-13,[protected] dt[protected] and if i call to complaint no 198 the diverting my call to other alpplication what should i do my mobile no is[protected] and name is shaikh saleem
my humble request to take necessary acation and oblige

thanking you.

Sir on 12-1-13 the balance deduction has taken place by the service provider after complaitaing more than 8 times they given only four time complaint no and these are as follows[protected] on16-1-13,[protected] on13-1-13,[protected], and the first one is delited by my kids after colling costomer care every receiver is suppose to take new complaint and on 15-1-13 spoke to the supervisor called mr.suresh and convey that the amount will be refunded before 12pm on 15-1-13 still not taken any action by the authorities what should i do this was happed to my mobile no [protected] and that time they refunded the amount deducted if i call to 198 from my mobile they diverting the call to other side i had spoke maduri on 16-1-13 and her no massaged is bhagyalakshmi in massage sent by these people. they deducting more customers and crediting there accounts and cheating innocent customer this should be stopped please do the needful in the matter

I have submitted a request for MNP from Reliance to Airtel. My number is now registered with Airtel services but it is not yet activated because Reliance has not yet released my number.

Kindly request you to release my number from Reliance services so that i can start using Airtel services.

Below are the details:
Name : Jawahar
Mobile Number: +91-[protected]
Circle: Tamilnadu

Consider this as my compliant on priority basis as few days have already passed and Reliance Services is delaying the MNP process by not releasing the number.

Sir/Madam,
I want to file a complaint againt reliance telecom...They are delaying my payment again and again even their after overing of its time period also...I had registered a request to refund my payment on 25th Nov,2012 and still i have not get it...Ans my Subscriber ID/s :[protected] abd email id is [protected]@gmail.com.....And even i had called to consumer care many times but i have not got any solution from it..They only said to wait..Now i want to take a serious actions against them....Now i am fed up and i m totally get frustrated...They only used to make fool the public...so plss guide me for the steps taken to fire a case file againt Reliance Communication Limited..
Thanks

I purchased a new SIM from Reliance. Its number is [protected].
After activation, I requested to enable 5p SMS facility by paying Rs 14 through reliance website.
I got message that service has been activated.
Though the amount was deducted, but 5p SMS facility was not enabled.

So, I requested to enable this facility by sending SMS *777*14#.
Once again, I got message that service has been activated and the amount was deducted.

But, when I send SMS, Re 1 is deducted.

After getting annoyed, when I made a complaint to customer care, I got a reply that since its new sim,
you had facility to send 99 free SMS after by paying 1st SMS charge.
When I requested them, that I want 5p SMS facility and not the current one, they told its not possible.

Also, you wont get any refund of the amount you paid for 5p SMS.

I don't understand, when there is no facility for which I requested, then how can you charge for this.
Also, when I made a request for some facility, why cant Reliance inform us that a service is already active on your mobile.
Instead, they deducted the amount with no service enable.


I request you please refund the amount (Rs 28) for which there is no service.


Thanks,
Rajesh
([protected])

hi
i bought reliance gsm sim card([protected]) from reliance store in sakinaka in december. and i was promised that on purchase of sim card for rs 150 i will get the following offer:
1. 500 mb data usage for 3 months
2. 100 sms/ day local and std for 3 months
3. 30 paisa calling local and std for 3 months.

but in return i only got 500 mb data for the first month and 30 paisa calling for 3 months. but as promised no data was given for subsequent months and no free sms were given as well.

i launched 3 complaints[protected],,[protected],[protected] regarding this issue and was promised that i will be given all the benefits as requested. but always the message came that your request if processed and data benefits will be given to you shortly. but now the customer care says, " sorry we cant help you in this seems there was some miss communication and we are not responsible for that."

i have an issue with manner the issue was handled and also the fact that how come a reliance retailer cheat the customer and get away without any penalty and the only person suffering is the customer.
please look into this issue and help me with your expertise.

regards
shubham

Last month I bought a Reliance NetConnect + dongle device from one your franchisee store located in Lajpat Nagar – 2, New Delhi. The device hasn’t been working properly right from the day one and I did try to reach out to the customer care but in vain. I tried it on different desktop and laptop computers but the result was the same. It is quite evident that the device is faulty and when I took it back to the franchisee store, they were very unprofessional. Firstly they didn’t even care to listen to my concern, I had to play tantrums to get their attention. Secondly they don’t care if the device works properly or not once the sale has been done.



My sole purpose of buying this device was to use it to do work from home.



When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn’t able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care but with no use. Because of this problem I had to lose three days salary which is worth 6 times your device price. Last evening when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn’t sure and didn’t give me any answer. Instead they started harassing me and used abusive language.

Below are the attached email and the reply from reliance netconnect it is a system generated email.

Regards
Prasoon Mathur


On Tue, Jan 15, 2013 at 3:23 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Mathur,

This is with reference to your e-mail dated 15 January 2013, for your Reliance Netconnect+ number [protected], regarding services related.

We regret the inconvenience.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have checked and verified in our records, services of your number have been terminated.

We have taken up your complaint with respective department for further review and appropriate action. We are working on it and one of our executives will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Assuring you our best services always.

Thank you for choosing Reliance.

Regards,

Santosh Bhalerao
Officer-Customer Care
Reliance Communications Limited.

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Prasoon Mathur ([protected]@gmail.com)
Date: Tuesday, January 15, 2013 02:57 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Missuse of Reliance Brand !!!


Hello Mr. Khan,



Good to see your quick response of the email, however I haven’t been responded by any of the executive of Netconnect, as mentioned in your email , and finally I dialed a number[protected] and spoke to Mr. Satish Lakhani (CCE of Netconnect+) Interaction No::[protected].



As per Mr. Satish, your System have only one information, Which is ‘the services has been terminated’, however it do not have further details like the name of the User, why the services was terminated and how long it will take to rectify. At last Mr. Satish advise me to visit nearest Reliance Store for further assistance.



I haven’t receive any satisfactory answer from your end so far, I don’t know what is the next Stage, who will help me, how long it will take to rectify, and how will I be compensated for the all inconvenience due to your services. I even don’t know what action you have taken for the misbehavior done by one of the executive Mr. Virendar Bhandari at Reliance store “ADBG Enterprises”..





I need specific answer of all of my question in a limited timeframe and you decide it.



Thanks & Regards
Prasoon Mathur
[protected]



On Sun, Jan 13, 2013 at 9:36 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Prasoon,

This is with reference to your e-mail dated January 12, 2013 for your Reliance Netconnect+ number [protected], regarding services related.

We regret the inconvenience.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have checked and verified in our records, services of your number have been terminated.

We have taken up your complaint with respective department for further review and appropriate action. We are working on it and one of our executives will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Best regards,

Ahmed Khan
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Prasoon Mathur ([protected]@gmail.com)
Date: Saturday, January 12, 2013 10:39 PM
To: Care Email ([protected]@relianceada.com)
Subject: Missuse of Reliance Brand !!!

To: [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); promod.[protected]@relianceada.com (promod.[protected]@relianceada.com)
Subject: Missuse of Reliance Brand !!!

Hello,



Reliance is a very big brand name and mainly a promise to provide best services to its customers.



I would like to bring to your notice about a few of your franchise holders causing serious impact your Brand Name. Lately I have come across bad experiences from your franchise holders/retailers. Last month I bought a Reliance NetConnect + dongle device from one your franchisee store located in Lajpat Nagar – 2, New Delhi. The device hasn’t been working properly right from the day one and I did try to reach out to the customer care but in vain. I tried it on different desktop and laptop computers but the result was the same. It is quite evident that the device is faulty and when I took it back to the franchisee store, they were very unprofessional. Firstly they didn’t even care to listen to my concern, I had to play tantrums to get their attention. Secondly they don’t care if the device works properly or not once the sale has been done.



My sole purpose of buying this device was to use it to do work from home.



When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn’t able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care but with no use. Because of this problem I had to lose three days salary which is worth 6 times your device price. Last evening when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn’t sure and didn’t give me any answer. Instead they started harassing me and used abusive language.



I need answers to who will take the responsibility of rectifying this problem, how will I be compensated to the loss in monetary terms, what about the device?



Before I launch a complaint in Consumer Court I would like to make sure that the right people who have some concern about the reputation of the brand will take proper action about the franchise “ADBG Enterprises” and rectify my concern with immediate effect and if I will not get proper response from your end also then I will not have another choice to inform Electronic Media about concern and will file case in the Consumer Court.



Attached is the bill of the device and below are the information about the connection and device



ISN :: RZTCDC[protected]

IDN::[protected]

Model : AC2738





Thanks & Regards,

Prasoon Mathur

[protected]