Reliance Communications Complaints & Reviews

Sir Reliance mobile has deducted my balance amount after several complaint they saying it will take 24, 48 hours and still not refunded the amount the complaint no[protected] dt13-1-13,[protected] dt13-1-13,[protected] dt[protected] and if i call to complaint no 198 the diverting my call to other alpplication what should i do my mobile no is[protected] and name is shaikh saleem
my humble request to take necessary acation and oblige

thanking you.

Sir on 12-1-13 the balance deduction has taken place by the service provider after complaitaing more than 8 times they given only four time complaint no and these are as follows[protected] on16-1-13,[protected] on13-1-13,[protected], and the first one is delited by my kids after colling costomer care every receiver is suppose to take new complaint and on 15-1-13 spoke to the supervisor called mr.suresh and convey that the amount will be refunded before 12pm on 15-1-13 still not taken any action by the authorities what should i do this was happed to my mobile no [protected] and that time they refunded the amount deducted if i call to 198 from my mobile they diverting the call to other side i had spoke maduri on 16-1-13 and her no massaged is bhagyalakshmi in massage sent by these people. they deducting more customers and crediting there accounts and cheating innocent customer this should be stopped please do the needful in the matter

I have submitted a request for MNP from Reliance to Airtel. My number is now registered with Airtel services but it is not yet activated because Reliance has not yet released my number.

Kindly request you to release my number from Reliance services so that i can start using Airtel services.

Below are the details:
Name : Jawahar
Mobile Number: +91-[protected]
Circle: Tamilnadu

Consider this as my compliant on priority basis as few days have already passed and Reliance Services is delaying the MNP process by not releasing the number.

Sir/Madam,
I want to file a complaint againt reliance telecom...They are delaying my payment again and again even their after overing of its time period also...I had registered a request to refund my payment on 25th Nov,2012 and still i have not get it...Ans my Subscriber ID/s :[protected] abd email id is [protected]@gmail.com.....And even i had called to consumer care many times but i have not got any solution from it..They only said to wait..Now i want to take a serious actions against them....Now i am fed up and i m totally get frustrated...They only used to make fool the public...so plss guide me for the steps taken to fire a case file againt Reliance Communication Limited..
Thanks

I purchased a new SIM from Reliance. Its number is [protected].
After activation, I requested to enable 5p SMS facility by paying Rs 14 through reliance website.
I got message that service has been activated.
Though the amount was deducted, but 5p SMS facility was not enabled.

So, I requested to enable this facility by sending SMS *777*14#.
Once again, I got message that service has been activated and the amount was deducted.

But, when I send SMS, Re 1 is deducted.

After getting annoyed, when I made a complaint to customer care, I got a reply that since its new sim,
you had facility to send 99 free SMS after by paying 1st SMS charge.
When I requested them, that I want 5p SMS facility and not the current one, they told its not possible.

Also, you wont get any refund of the amount you paid for 5p SMS.

I don't understand, when there is no facility for which I requested, then how can you charge for this.
Also, when I made a request for some facility, why cant Reliance inform us that a service is already active on your mobile.
Instead, they deducted the amount with no service enable.


I request you please refund the amount (Rs 28) for which there is no service.


Thanks,
Rajesh
([protected])

hi
i bought reliance gsm sim card([protected]) from reliance store in sakinaka in december. and i was promised that on purchase of sim card for rs 150 i will get the following offer:
1. 500 mb data usage for 3 months
2. 100 sms/ day local and std for 3 months
3. 30 paisa calling local and std for 3 months.

but in return i only got 500 mb data for the first month and 30 paisa calling for 3 months. but as promised no data was given for subsequent months and no free sms were given as well.

i launched 3 complaints[protected],,[protected],[protected] regarding this issue and was promised that i will be given all the benefits as requested. but always the message came that your request if processed and data benefits will be given to you shortly. but now the customer care says, " sorry we cant help you in this seems there was some miss communication and we are not responsible for that."

i have an issue with manner the issue was handled and also the fact that how come a reliance retailer cheat the customer and get away without any penalty and the only person suffering is the customer.
please look into this issue and help me with your expertise.

regards
shubham

Last month I bought a Reliance NetConnect + dongle device from one your franchisee store located in Lajpat Nagar – 2, New Delhi. The device hasn’t been working properly right from the day one and I did try to reach out to the customer care but in vain. I tried it on different desktop and laptop computers but the result was the same. It is quite evident that the device is faulty and when I took it back to the franchisee store, they were very unprofessional. Firstly they didn’t even care to listen to my concern, I had to play tantrums to get their attention. Secondly they don’t care if the device works properly or not once the sale has been done.



My sole purpose of buying this device was to use it to do work from home.



When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn’t able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care but with no use. Because of this problem I had to lose three days salary which is worth 6 times your device price. Last evening when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn’t sure and didn’t give me any answer. Instead they started harassing me and used abusive language.

Below are the attached email and the reply from reliance netconnect it is a system generated email.

Regards
Prasoon Mathur


On Tue, Jan 15, 2013 at 3:23 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Mathur,

This is with reference to your e-mail dated 15 January 2013, for your Reliance Netconnect+ number [protected], regarding services related.

We regret the inconvenience.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have checked and verified in our records, services of your number have been terminated.

We have taken up your complaint with respective department for further review and appropriate action. We are working on it and one of our executives will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Assuring you our best services always.

Thank you for choosing Reliance.

Regards,

Santosh Bhalerao
Officer-Customer Care
Reliance Communications Limited.

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Prasoon Mathur ([protected]@gmail.com)
Date: Tuesday, January 15, 2013 02:57 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Missuse of Reliance Brand !!!


Hello Mr. Khan,



Good to see your quick response of the email, however I haven’t been responded by any of the executive of Netconnect, as mentioned in your email , and finally I dialed a number[protected] and spoke to Mr. Satish Lakhani (CCE of Netconnect+) Interaction No::[protected].



As per Mr. Satish, your System have only one information, Which is ‘the services has been terminated’, however it do not have further details like the name of the User, why the services was terminated and how long it will take to rectify. At last Mr. Satish advise me to visit nearest Reliance Store for further assistance.



I haven’t receive any satisfactory answer from your end so far, I don’t know what is the next Stage, who will help me, how long it will take to rectify, and how will I be compensated for the all inconvenience due to your services. I even don’t know what action you have taken for the misbehavior done by one of the executive Mr. Virendar Bhandari at Reliance store “ADBG Enterprises”..





I need specific answer of all of my question in a limited timeframe and you decide it.



Thanks & Regards
Prasoon Mathur
[protected]



On Sun, Jan 13, 2013 at 9:36 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Prasoon,

This is with reference to your e-mail dated January 12, 2013 for your Reliance Netconnect+ number [protected], regarding services related.

We regret the inconvenience.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have checked and verified in our records, services of your number have been terminated.

We have taken up your complaint with respective department for further review and appropriate action. We are working on it and one of our executives will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Best regards,

Ahmed Khan
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Prasoon Mathur ([protected]@gmail.com)
Date: Saturday, January 12, 2013 10:39 PM
To: Care Email ([protected]@relianceada.com)
Subject: Missuse of Reliance Brand !!!

To: [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); promod.[protected]@relianceada.com (promod.[protected]@relianceada.com)
Subject: Missuse of Reliance Brand !!!

Hello,



Reliance is a very big brand name and mainly a promise to provide best services to its customers.



I would like to bring to your notice about a few of your franchise holders causing serious impact your Brand Name. Lately I have come across bad experiences from your franchise holders/retailers. Last month I bought a Reliance NetConnect + dongle device from one your franchisee store located in Lajpat Nagar – 2, New Delhi. The device hasn’t been working properly right from the day one and I did try to reach out to the customer care but in vain. I tried it on different desktop and laptop computers but the result was the same. It is quite evident that the device is faulty and when I took it back to the franchisee store, they were very unprofessional. Firstly they didn’t even care to listen to my concern, I had to play tantrums to get their attention. Secondly they don’t care if the device works properly or not once the sale has been done.



My sole purpose of buying this device was to use it to do work from home.



When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn’t able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care but with no use. Because of this problem I had to lose three days salary which is worth 6 times your device price. Last evening when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn’t sure and didn’t give me any answer. Instead they started harassing me and used abusive language.



I need answers to who will take the responsibility of rectifying this problem, how will I be compensated to the loss in monetary terms, what about the device?



Before I launch a complaint in Consumer Court I would like to make sure that the right people who have some concern about the reputation of the brand will take proper action about the franchise “ADBG Enterprises” and rectify my concern with immediate effect and if I will not get proper response from your end also then I will not have another choice to inform Electronic Media about concern and will file case in the Consumer Court.



Attached is the bill of the device and below are the information about the connection and device



ISN :: RZTCDC[protected]

IDN::[protected]

Model : AC2738





Thanks & Regards,

Prasoon Mathur

[protected]

Hi,
I am a reliance user. My no. is [protected]. I am continuously using the services of reliance from a long time. But now they have taken a vow to irritate customers. They are continuously deducting my balance without my information and when complain to customer care, they put a deaf ear to all my complaint. They deduct my main account balance by saying message packs and various other services offered by them. What they are doing is morally ethically and legally wrong. Instead of doing this cheap activities, if they switch to good services, they will get some compliment by customer, but they are not giving a single response to my complaints. I am using this service in Pune, Maharashtra.

Regards,
Reliance Customer.

Dear Sir,
Please Help me,

I’m working in State Bank of Hyderabad, Sapru Marg Branch, Lucknow. The following Sales Representative/ Marketing Executive of Reliance Communications Limited (Mr. Mehtaab Alam – [protected]/ [protected]) approached us for Reliance connection during the last week of Nov. 2012.
I, along with my colleagues (Prashant Joshi and Manish Kumar Verma), enquired about Landline-cum-broadband connection. The above representative informed us about the following plan: Landline-cum-broadband facility for total monthly charges of Rs 679 (130+549) + Service Charges/ Taxes @ 12.36% per month. We agreed for the above plan. He promised that the Landline-cum-broadband connection would be installed within a few days. The Broadband connection was installed in around 3-4 days, but the landline connection was not installed despite of continuous complaint via email dated 10/12/2012, 15/12/2012 and 20/12/2012.
What is more frustrating/ disheartening is the service (post-sale). The Reliance representative was not receiving calls from either o[censored]s. We also tried to contact his superior (Mr. Vikas Dikshit – [protected]) and informed him about the commitment made/ information given by the Sales Executive and the subsequent problems faced by us. He said that he will look into the matter and inform us. He neither reverted nor picked our calls thereafter. We were extremely disappointed/ dissatisfied with the service, especially the non-fulfillment of promised services.
So, we called the Reliance Customer Care No. at[protected] and via email on 20/12/2012 and asked for immediate termination of all services. But intentionally they have not terminated the respective connection . So that I reminded them again for immediate termination of connection via email on 28/12/2012 to avoid next month bill financial loss. We even wrote [protected]@relianceada.com regarding our complaints, problems faced and the inconvenience caused.
However, despite repeated e-mails and calls to Customer Care, our problem was not resolved for over 20 days, even though we were repeatedly told that our problem is being taken on priority and would be resolved within next 2 days. So, we decided to terminate the services finally and made our requests for the same during the last week of December 2012.
The connection has not been removed till date and I have received a bill of Rs 1906.75/-, (including next month bill From[protected] to[protected] even though the promised facility was not installed and we were promised a maximum monthly charge of Rs 679 plus applicable taxes. When I have informed for termination of service twice and before 10 Days the why they have given next month bill[protected] to[protected]. It shows they did it intentionally by not terminating connection after[protected]. I have all copies of emails sent to you.
THIS ALL PROBLEMS AND CHEATING CAUSED ME MENTAL HARASSMENT AND DEPRESSION. Already bear loss of Rs. 1000/- paid by me for Landline cum broadband connection as promised by Reliance Communication. Please help me form this type of mental Harassment and ask for compensation for this mental harassment from Reliance communication.

WE ARE EXTREMELY DISCONTENT WITH THE SERVICES OF RELIANCE COMMUNICATION - ESPECIALLY THE FALSE PROMISES MADE OR NON-FULFILLMENT OF PROMISED SERVICES, VERY POOR COMPLAINT RESOLUTION AND LEVYING UNNECESSARY CHARGES FOR SERVICES NOR PROVIDED
SURYA PRAKASH GUPTA
Lucknow
Mob.: [protected]
Reliance Subscriber’s ID:[protected]

To,
Respested Sir/Mam,

this is regarding complaint of reliance communications.

my balance being dedecuted twice for SMS pack auto renewal. and i call twice to customer care but every time i call customer care for help they says that technical problem is there we cant check in system.

a month back i complained again for balance deduction that time customer care executive says same thing that system is down u can call later.
IS SYSTEM DOWN ALL THE TIME ??

IF SYSTEM IS DOWN WHY CANT AN EXECTIVE CALL BACK AND HELP A CUSTOMER ??
IS THIS SERVICE QUALITY ?????????????????

ASAP GONA DICONNECT THIS SERVICE PROVIDER SERVICES AT ALL.

NOT THIS IS HIGH TIME, MANY TIMES I FACED THIS BALANCE DEDUCTION.


REGARDS:
MANNU ARORA
[protected]

14.01.2013

Hi

I am Partha Sarathi Mishra, from Hyderabad. I was using reliance data card from 4 months. But stopped using it for about 9 months. I decided not to use it anymore its not already deactivated. Today (arong 11:00 AM) I got a threatening call by a lady, claiming from from Delhi court, informing me that a case of fraud was filed against me. She told me to contact advocate Gautam. Then I called him, and the advocate told me that I have to pay Rs 1395 till today 12 PM noon. Otherwise a penalty of Rs 15,000 has to be given. I called Reliance, and they said that today all centers are closed due to Pongal. I called the court to hold the case until tomorrow 12 PM.

I want to know that what kind of behavior is this? If the company wants to talk regarding dues and bill, what wrong in talking to me directly? They have never informed anything regarding my dues and bill. They directly given court threaten and tell to deposit within 1 hour.

How is it possible for me so soon?

Please give me detailed information.

Following are my details:
==========================================
Reliance NetConnect Details:
RSN: RZTCDC[protected]

MDN: [protected]

SDCA/Circle: ANDHRA PRADESH

Following are the court related details:
==========================================
File No. : 304/12
Advocate Gautam No. : [protected]
Amount to be paid : Rs 1395

IPC sections : 137 and 148


So kindly give me detailed information regarding this irreverent action.

Partha Sarathi Mishra
[protected]

DEAR ALL,
I AM SANJIT CHAKRABORTY HEREBY INFORMING YOU THAT
KINDLY DO NOT USE RELIANCE COMMUNICATION OR ANY PRIVATE COMMUNICATION PROVIDERS SERVICE, CAUSE THIS TYPE OF PROVIDERS HAS NO CONTROL TO THEIR SUB AGENTS OR SUB DISTRIBUTION SECTION OR CUSTOMER CARE QUALITY CONTROL, DUE TO THESE REASON SOME WORKERS MAKING BAD THING, SUCH AS THEY ACTIVATING THE VALUE ADDED SERVICE TO THE SERVICE HOLDER, AND THESE SERVICE HOLDERS ARE FORCED TO PAY, CAUSE THEY ALREADY USING PREPAID SERVICE, THEIR ACCOUNT DEDUCTED WITHOUT ANY REASON.
WHEN THE SERVICE HOLDERS ARE COMPLAINING : THE CUSTOMER CARE EXECUTIVE ALWAYS PUT THE FAULT TO THE SERVICE HOLDERS.

NOT ONLY THIS, EVEN WHEN SOME COMMUNICATION SERVICE HOLDERS ARE GOING TO COMPLAINT TO THE CUSTOMER CARE, THE EXECUTIVE BEHAVIOR IS EXTREME BAD AND THE CUSTOMER CARE EXECUTIVE TAKING THE REVENGE TO THAT CUSTOMER, WHO COMPLAINED.

I AM THIS TYPE OF CUSTOMER, LAST THREE MONTHS I AM SEEING, MY RELIANCE CONECTION GETTING ONE SMS THAT VALUE ADDED SERVICE CHARGE RS. 30 DEDUCTED, AND MY BALANCE DEDUCTED, AFTER THIS SMS ANOTHER SMS COMING, IF I WANT TO STOP THIS SERVICE I HAVE TO SEND A SMS TO A PARTICULAR NUMBER. BUT THE MONEY WHICH DEDUCTED, NEVER CAME TO MY ACCOUNT AGAIN. MEANS I AM LOOSING 30x3 = Rs. 90 EVERY MONTH WITHOUT ANY REASON.
I COMPLAINED THIS TO *333 AND MAKE A COMPLAIN, THEIR WAS A LADY WHOSE PUBLIC RELATION WAS WORST, BUT NOBODY IS THEIR TO CONTROL THIS SITUATION.
AFTER COMPLAIN EVERY DAY MORNING MY ACCOUNT IS BECAME ZERO,

THIS IS THE COUNTRY WHICH HAS NO FUTURE.... ONLY THEY ARE BORN TO BE A SLAVE, I AM NOT PROUD TO BE AN INDIAN...

NETWORK HAVING LOW THAN 2 SIGNAL BAR AND INTERNET SPEED HAVING LOW THAN 5 KBPS...

Sir, i use Rs.39 SMS pack of reliance GSM service, which is renewal pack every month. My pack is to be renewed on 10th january 2013, but its not renewed. So, i called to there customer care no. 198...to ask for its renewal. they said me due to technical fault its not renewed till now and registered my complaint and asked me to wait for 48 hours. i waited for that bt still its not renewed. then when again i called there they asked me to wait for some more hours..i again waited and after 3 hours they deducted Rs.39 from my main balance so i thought its renewed.but when i sent some msgs i found its not active..then again i called them, they again asked me to wait for 48 hours, and register my new complaint..after sometime a confirmation msg is sent by them that your sms pack is activated..then i sent some sms which cost me approx. 20 rs. is deducted from my main balance...still after there confirmation msgs...then again i called them and they asked me to wait more....i had there complaint numbers plus confirmation sms....its totally a case of harasing a coustmer..they are wasting my time and money... so i want u to please consider it thanking yoU

Dear Sir,
(1) Internet not working from 4.00pm to 10.00pm in New Delhi .
(2) All mobile connections like airtel,idea,vodafone etc are working except Reliance mobile which is not working in vill - amari, p.o - khurhat,distt- Mau nath bhanjan,eastern uttarpradesh,uttarpradesh .
kindly do the needful.
regards
pankaj
m-[protected]

We have taken one year subscription with Reliance package. As such I am unable to see many channels. The displayed message is "smart card pairing error, contact customer care".please suggest us how to rectify the error

Hi Reliance GSM,
I'm aditya using Reliance Mumbai No.: [protected]
on 11/01/2013 09:33:29 i've recharged my Mobile No. [protected] with 178 to get 20GB data with 2G speed.
on 11th and 12th it was working fine with nominal speed of 2G.
on 13th January all of a sudden all my internet browsing start deducting Main account balance.
I've contacted Customer Care of Reliance, some of really ridiculous responces i've encounter with are:
(1) you have consumed your 20GB.
(2) your recharge got failed and your money has been debited to your account.

Now let me tell you Reliance i've picked up 2G plan not 3G, even 48 hours of 2G browsing will not able to consume even 1GB of data,
and u saying after two days recharge getting failed!, no words....

i kept on calling and finally they registered my complain:
The Content of the message i've got:
Dear Customer, thank you for contacting Reliance. Your Service request no. is[protected]. Your request
will be resolved in the next 2 Days
Time: 13/01/2013 10:04:21

Kindly plz escalate and solve the issue ASAP.

My Contact Info: Cell No.: [protected]
E-mail : [protected]@gmail.com

मैंने अपने रिम के नंबर [protected] पर 92 /- का रिचार्ज कराया था 30 पैसे मिनट के लिए फिर 12 /01 /2013 को मैंने 36 /- का रिचार्ज कराया रिम to रिम 15 पैसे मिनट के लिए वो रिचार्ज भी सक्सेस रहा फिर मैंने 58 /- का रिचार्ज कराया सेकंड प्लान के लिए ये रिचार्ज भी सक्सेस रहा 13 /01 /2013 को लेकिन मेरे नंबर पर सिर्फ 92 /- का ही रिचार्ज वर्क कर रहा है I
CUSTMERCARE कॉल करने पर उन्होंने जवाब दिया की सभी प्लान एक्टिवेट है मेरे नंबर पर लेकिन सिर्फ 92 /- का प्लान ही वर्क करेगा जबकि इतर कंपनी में ऐसा नहीं होता है I
मेरा बीएसएनएल का नंबर है जिसमे मैंने एक TARRIF कराया था जब तक उस TARRIF का डेट था दूसरा TARRIF उसपर एक्टिवेट नहीं हुआ ये सही हैI तो फिर रिम में ऐसा क्यों हुआ ?
ये तो कस्टमर के संग धोखा है चार्ज तीनो प्लान और एक्टिवेट सिर्फ एअक प्लान I

PLS HELP ME
ASHOK KUMAR
[protected]

My Relationship number is [protected] and I have received a bill dated 11-JAN-2013 of 4923.00 Invoice number[protected]

I have been using reliance CDMA service for last 8 years and changed to Reliance GSM recently. My average bill was Rs 700 to Rs 1000 per month in all these years. Suddenly this month I get a bill of approx. 5000 and my outgoing call gets deactivated. I think the operating performance of Reliance GSM is not great and they are charging flase bills to the customer just to make money by wrong business practice.

The credit limit set by reliance on by number is Rs. 2700 which is supposed to be limit post which they are supposed to stop all outgoing service and the loss o the customer is capped. How is my bill more than my credit limit. The company does not have any technology to save customer interest.

Have heard things are worse in Reliance GSM prepaid where they deduct random value added service charges even if you don’t request.

Will never recommend reliance GSM to anyone. Please beware - if they can do this to their loyal customer with such a long relationship, means things are very bad with companies finance and they are trying all the means to service. But with these practice the end will come sooner than later.

Any way have called them 8 times in last 2 day. Will update you guys one the complaint is resolved.

Dear Sir / madam

I have one reliance postpaid connection since last 7 months.

My connection no. is :- [protected]. My name is :- Kalpesh Shah.

Problem : The connection outgoing is barred since starting.
I discussed in your web world & customer care the result of the discuss is nothing they told me that your document is
pending i given them again but still the connection was not start.

I already paid the bill since last 7 month without outgoing.
This is my request that pls. start my out going or pls. convert my connection in prepaid.

I hope that you understand my problem & help me in this.

Thanks & regards
Kalpesh Shah
[protected]