Reliance Communications Complaints & Reviews

dear sir,
please provide incoming and outgoing calls details for my reliance prepaid mobile number as soon as possible.
thanks,
mahesh

This is Kashyap Sanghani. On my Reliance GSM no. [protected], on 8th February,2013 I recharged with 19 Rs. for Renewal of my SMS pack. According to SMS pack that I had been subscribng for last so many months the charge per SMS was 5p but i didn't get the same facility for this time. It was some 190 SMS free given to me. It was their responsibility to inform their existing subscriber of any pack if there are any changes. Now the point is that i have UNKNOWINGLY subscribed for the pack which i don't like and according to my analysis not preferable. So it was waste of money and time for me. I was in trouble and confusion for a while because of irresponsible behavior of Reliance Communication.

My number is [protected].I have a balance of Rs 310 in my reliance number. But it says insufficient balance when I am trying to make a call. This not only occurred once but 'N' number of times. Every time I call the customer care, they raise a complaint and the matter is resolved in a couple of days. But again after a few days its starts again. I have the following questions:-

1. What is the customer supposed to do when the mobile is not working for 2 days? Is it possible to stay without any communication for 2 days.

2. If its a technical issue why isn't is resolved. Why does it keep recurring again and again?

3. And if this issue needs time, then why isn't a temporary patch provided for this problem? A turn around time of 2 days is really too much.

If reliance is incapable of solving this technical issues, then it should stop its business and stop cheating customers.

Dear Sir/Madam,

this is to inform you that we have purchased the New Reliance GSM Number-[protected]. But Network problem is running on my number from activated my number on dated:-06-Feb-2013. We have Called the customer care regarding same problem Solution. But till date now this problem does not resolve. We are facing some problem disturb in my any contact to Personal & my work. So i humble request you please need your help and resolve the my network problem.

Thanks & Regards
Pankaj kumar

Hi,

I am using this Reliance Number from Sept 2012. It is a new connection which I took from a Dealer. At the same time I have submitted all my documents. After 15 days I got a SMS from Reliance saying you need to submit the documents. So I went and asked the dealer, he said that, we have already submitted. After that I haven't get any SMS from Reliance. So I thought that everything is fine but after 2 months they started charging me Rs 7/- for some VAS services on every week. I have raised many complaints and they have refunded some but some they said me that we don't have complaint information in our system and at the same time they said me that, we haven't received your documents. This time I have decided to submit at Reliance outlet itself and I have done the same on[protected]. Even though I am still getting Messages saying you haven't submitted the documents. I am confused. I am not able to PORT out also.

Thanks & Regards,
Hari.

My name is Sumit Badaya and i am from Jaipur,Rajasthan.
My number is [protected].

i had 29.10 Rs. balance in reliance gsm prepaid and i have free gprs service active and data available in my account but i cant connect to internet since past 4 days. On 6th feb 2013, 13 rupees got deducted from my main balance for internet usage even when i have free GPRS data available in my account. When i call *333 they ask me to call on 198 and when i call 198, they ask me to call *333 to complain about my problem. No one is noting down my complain. I called Reliance Nodal Office too and they asked me to send email regarding my problem to appellate authority and i sent email. Still no one helped me out yet!

Now i want my amount to be refunded and my internet service to start working properly again ASAP! .

Dear sirs,
with respect I have to say that I am a old user of RELIANCE SMART GSM service bearing no [protected]. My Father by mistake has locked his mobile phone. There is requirement of PUK code. Plz. issue me my puk code as soon as possible.
Thanking you
Yours
Ghanshyam Jangir
Mobile Phone No. [protected]

Hi,

My number is [protected]....
At early stage i was fade up with activation o[censored]nwanted service from reliance end and I got the information only when my all balance was deducted.
but every time reliance customer care was said that was your mistake.

Now m facing another problem that related to SMS, I have subscribe SMS pack 39 but both SMS 14 and 39 working on my phone at same time, was already contact to customer care number of time and they confirmed that next pack is deactivated but deduction is not stop yet.

Once 39 rupees deduct from my account but charges still sms charge as per 1 rupee.
after that i am trying to remove both pack from my number and send deactivate msg DACT sms 39 / DACT sms 14 to 53739
but always shown that your request cannot be proceed.
customer care and MSG both are not working for customer.

this is such a big issue, what can customer do against these kind of service providers

Good evening Sir,
I am frustrated with reliance telecom and its services. I have been trying to port my number [protected] since the last 3 month but they are unable to provide UPC code.I have complaint to their customer care and i have send them mail too about my complain but they are telling me its a technical problem and complain again and again. I have some service request no.[protected],[protected] and[protected] I have registered my complain too many times but my problem is still unsolved.

Sir/ Madam,
I am a doctor and serving in defence and have a CDMA RIM no [protected].
Of late I have been receiving missed calls from RIM services apart from usual call from the service provider. At times I even called back at those number. To my horror I realized that some unwanted services have been activated on my cell number. On of them I even unsubscribed. But on 30th Jan 2013 they deducted a sum of Rs 30 in the name of VAS altrist sms pack from my account while i was on roaming. When i called the service provider *333 on 6 th Feb 2013, Mr Vikram spoke to me and was not willing to lodge a complaint of mine and provide me with a complaint number saying my complaint is wrong. Then i spoke to the senior Mr Hanif Mohd who also denied lodging my complaint. They even told me that i dont have any sms pack activated. Then how come they deduct money from my account. I asked them to refund the money back in to my account, that too they denied. I feel the RIM is running a fraud by these activities of thiers knowing well that most Indians wont be lodging a complaint and they can easily get away with it. More ever i have also noticed that when we are on roaming, the service centre call calls increases in frequency which leads to deduction of roaming charges from the account. I would like to get my money back with adequate compensation.
Thanking you,
Yours sincerely
Dr Sunil Goyal
cell no: [protected]
email id: [protected]@yahoo.co.in

Dear Reliance team,

This is to inform you that I am purchased one Reliance cdma SIM. Mobile no is [protected]. my connection is still is not activated.

Id proof, address proof already submitted. Past 6 days informed to reliance customer care but still no revert.

Kindly confirm when it will be activate?

MISSED CALL ALERTS SERVICE
I am customer of reliance communications.using Gsm Postpaid services.
7 months back.My Mobile no. is [protected]. I was subscribed missed call alert service due to
reliance network problems.on 4th Feb 2013.
But i cant recieve any messages from service provider.
I have complaint much times about this to customer care,
but no response.
Pls Do Something.
Thanks
Vishal
[protected]

SIR, I, DR RENU MAHESHWARI, HAD REGISTERED A REQUEST WITH RELIANCE NETWORK TO CLOSE SERVICES FOR MY MOBILE NUMBER [protected], BY CALLING ON THEIR CUSTOMER CARE CENTRE NUMBER - *222 ON 27TH DECEMBER. THE SERVICE REQUEST NUMBER PROVIDED TO ME WAS[protected]. THEY TOLD ME THAT THE SERVICES WILL BE CLOSED IN A WEEKS TIME. I HAVE NOT USED THE SERVICES SINCE THEN BUT THE NETWORK PEOPLE ARE STILL SENDING ME BILLS FOR THE SAME NUMBER INSPITE OF MY CLEARING ALL MY DUES. KINDLY HELP.

RENU

Reliance GSM is constantly broadcasting to recharge with Rs.65/- for 2 GB data for 28 days. I recharged my Prepaid No. [protected] on 29.01.2013 but no such benefit was received. I complained to Customer Care, Appellate Authority and to President (Services). Appellate Authority replied that offer was valid till 12 Jan 2013 only, but they are completely silent on refunding the amount to me. On the other hand they continue to broadcast the message even now and entice more and more victims with an intention to defraud them.

I have recently taken a Reliance GSM connection. In the second bill, I have observed a GPRS usage of around 70MB which leads to an amount of Rs. 70 in the bill. I have called up the customer care and asked for why and when the GPRS is made active on my number. They told that the GPRS services to be enabled by default for all the GSM customers who are taking an internet connection. By enabling the services without any request from Customer, the reliance is doing this type of bad practices to bombard with the bills. As per my knowledge, all the value-added services to be enabled by taking a request from Customer which all rest of the operators following excluding Reliance. As all the basic mobiles now-a-days are coming up with GPRS by default, by making this service in an enabled state will lead to bombard the customer with the bills and thus is looting the money for the services which customer not required/ not willing to use. I have requested them to show-case where exactly the Reliance has mentioned that they will enable the value-added services without any request from customer. I have requested them to please de-activate now, but they told that is not possible but how is it not possible? If all rest of the service providers are able to do this, why not Reliance GSM?

Request your help in solving this type of bad business practices by Reliance GSM.

sir my mo no [protected] (reliance) date 03/02/2013 deduct 6 (six) rupees part of 3 -3 rupees for VAS USSD service .when i talk to custmer care then he aks amount is not refund .i told worng amont is deduct i not activate your any services .before one month he charge many amount for many services without any activate by me .so what i will do i stop my this service other wise suggest any option.thanks

Dear Team
Sub--they are not giving bundle benefit(first two month got offer ),still not got any permanent solution on MEID no
I had purchage a new handset on 26/20/2012 from M/S Kiron Brothers(authorised reliance distributer ) bihar sharif with FREE offer 24 hour (reliance CDMA+GSM),till 5 month.T/C-Recharge rs100 every month, Detail given below,now i am writing all problem step bystep
(1) AT the time of purchage 26/10/12, i also did`nt got free offer initially,when i complain on 198 and [protected]@relianceada.com. they told your MEID wrong(4,5,complain registetred),In all complain same issue is there yourMEID no wrong.then i contact M/S Kiron Brothers they told wait i will
do, your offer will crediate within 2 days ,.on 28/10/12 free bundle benefitcreadited for 1st month.i use randomly.on 29/11/12 offer expire
(2)On that 29/11/12 i rechared with rs100(02;53pm),and also received confirmation msg from 52811"Recharge Successful Additional benefit
Credited to your account,only for you",but free call not credited on reliance cdma+gsm. And also complain 198,[protected].Write email toRTLAppellateAuthority.[protected]@relianceada.com,[protected]@relianceada.com rcomappellateauthority.[protected]@relianceada.com also i took CIRCULAR ROAD, HARI OM TOWER.MAIN ROAD, CLUB COMPLEX RANCHI jharkhand ,Reliance Communication Ltd, 3rd Floor,MaruMansionBuilding,Kanke Road Ranchi - 834008 Jharkhand .Customer care 198 are telling your MEID wrong but all the web worl dwhen they match my given data on 198.whether in my handset all arecorrect.mostaly time i talk with sinior supervisior.on 198
Service Request ID:[protected] ,i got free offer after i file complainto consumer court on 05/12/12 with the help of consumer court i gotoffer on 10/12/12
3)which was expire on 10/01/13..in january month again registered complain to 198 rcomappellateauthority.[protected]@relianceada.com....in all complai having same problem..on 20 jan 2013 compalin to consumer court http://www.consumercourtforum.in/india/wp-login.php.....also received call from company site from mumbai and patna office.by mumbai consultant person told to me as your previous compain in dec 12..MY TECHNICAL TEAM HAS BEEN CLOSED YOUR COMPLAIN WRONGALY PROSSESS.OTHERWISE YOU WILL DEFENATELY GOT OFFER...They call me 2 times .they told after talk with technical team i will contact to u later. but today 10 days to go .stiil i have not receive any confirmation message from company
Soi request you to please consider to me .i justify with us .also i specially request you to if i am not eligible for this offer pls give in written to me or mail.then i know what can i do.
Service Request IDS WHICH DELEVERED
FREE OFFER AS SAME MEID NO & DETAIL shishuranajn
[protected]/10/12 (30/10/12 TO 30/11/12 ) [protected]@gmail.com
complain period 01/12/12 to 09/12/12 [protected],,,,,,[protected]
[protected]/12/12 (10/12/12 TO 10/01/13) BIT MESRA RANCHI
MOBILE NO [protected]
MODEL NO SCHB229(Samsung)
MEID NO A000002F79E5D3
RSN NO RSSHSF[protected]
SKU HSSSIJKIZZZZ
FCCID A3LSCHB229

my mobile no. is [protected]
PLEASE PROVIDE AT-LEAST EDGE SPEED
BEFORE RECHARGE I GET MORE SPEED
BUT AFTER RECHARGE IT JUST STOP AT 4-8 KBPS MAXIMUM
I EVEN CHECKED IT THROUGH MDMA SOFTWARE, IT SUPPORT NOKIA MOBILE
AND ON CONNECT PHONE TO PC I GET CONFIRMED THAT SPEED IS BLOCKED ON MY NUMBER ON RECHARGE.
SO MY RS 249 RECHARGE FOR 20 GB DATA IS JUST A WASTE NOW. EVEN TILL NOW I CAN'T BE ABLE TO USE 100 MB OF DATA.

i only Use Rel. Internet for Online Gaming,
my name is Aman Solanki
I'm using reliance broadband
I'm getting slow speeds from 17 DEC
i have thunder 549/bolt_1024kbps 1mbps.
And im getting 40-60 KBps and high ping about 380+ ping on Singapore servers, Normally i get 124KBps and 90ms~125ms ping

my subscriber ID:[protected]

Contact Number - [protected](Request calling on this Number).

here is the screenshot & ping is 386ms Even on Mumbai Server.

http://imageshack.us/photo/my-images/689/[protected].png/

i purchase 3 g data but not delivery because customer exe. online payment by done he say 3g data card but delivery neconnect+ data card so request solve my problems