Reliance Communications Complaints & Reviews

Hi,
I am a reliance user. My no. is [protected]. I am continuously using the services of reliance from a long time. But now they have taken a vow to irritate customers. They are continuously deducting my balance without my information and when complain to customer care, they put a deaf ear to all my complaint. They deduct my main account balance by saying message packs and various other services offered by them. What they are doing is morally ethically and legally wrong. Instead of doing this cheap activities, if they switch to good services, they will get some compliment by customer, but they are not giving a single response to my complaints. I am using this service in Pune, Maharashtra.

Regards,
Reliance Customer.

Dear Sir,
Please Help me,

I’m working in State Bank of Hyderabad, Sapru Marg Branch, Lucknow. The following Sales Representative/ Marketing Executive of Reliance Communications Limited (Mr. Mehtaab Alam – [protected]/ [protected]) approached us for Reliance connection during the last week of Nov. 2012.
I, along with my colleagues (Prashant Joshi and Manish Kumar Verma), enquired about Landline-cum-broadband connection. The above representative informed us about the following plan: Landline-cum-broadband facility for total monthly charges of Rs 679 (130+549) + Service Charges/ Taxes @ 12.36% per month. We agreed for the above plan. He promised that the Landline-cum-broadband connection would be installed within a few days. The Broadband connection was installed in around 3-4 days, but the landline connection was not installed despite of continuous complaint via email dated 10/12/2012, 15/12/2012 and 20/12/2012.
What is more frustrating/ disheartening is the service (post-sale). The Reliance representative was not receiving calls from either o[censored]s. We also tried to contact his superior (Mr. Vikas Dikshit – [protected]) and informed him about the commitment made/ information given by the Sales Executive and the subsequent problems faced by us. He said that he will look into the matter and inform us. He neither reverted nor picked our calls thereafter. We were extremely disappointed/ dissatisfied with the service, especially the non-fulfillment of promised services.
So, we called the Reliance Customer Care No. at[protected] and via email on 20/12/2012 and asked for immediate termination of all services. But intentionally they have not terminated the respective connection . So that I reminded them again for immediate termination of connection via email on 28/12/2012 to avoid next month bill financial loss. We even wrote [protected]@relianceada.com regarding our complaints, problems faced and the inconvenience caused.
However, despite repeated e-mails and calls to Customer Care, our problem was not resolved for over 20 days, even though we were repeatedly told that our problem is being taken on priority and would be resolved within next 2 days. So, we decided to terminate the services finally and made our requests for the same during the last week of December 2012.
The connection has not been removed till date and I have received a bill of Rs 1906.75/-, (including next month bill From[protected] to[protected] even though the promised facility was not installed and we were promised a maximum monthly charge of Rs 679 plus applicable taxes. When I have informed for termination of service twice and before 10 Days the why they have given next month bill[protected] to[protected]. It shows they did it intentionally by not terminating connection after[protected]. I have all copies of emails sent to you.
THIS ALL PROBLEMS AND CHEATING CAUSED ME MENTAL HARASSMENT AND DEPRESSION. Already bear loss of Rs. 1000/- paid by me for Landline cum broadband connection as promised by Reliance Communication. Please help me form this type of mental Harassment and ask for compensation for this mental harassment from Reliance communication.

WE ARE EXTREMELY DISCONTENT WITH THE SERVICES OF RELIANCE COMMUNICATION - ESPECIALLY THE FALSE PROMISES MADE OR NON-FULFILLMENT OF PROMISED SERVICES, VERY POOR COMPLAINT RESOLUTION AND LEVYING UNNECESSARY CHARGES FOR SERVICES NOR PROVIDED
SURYA PRAKASH GUPTA
Lucknow
Mob.: [protected]
Reliance Subscriber’s ID:[protected]

To,
Respested Sir/Mam,

this is regarding complaint of reliance communications.

my balance being dedecuted twice for SMS pack auto renewal. and i call twice to customer care but every time i call customer care for help they says that technical problem is there we cant check in system.

a month back i complained again for balance deduction that time customer care executive says same thing that system is down u can call later.
IS SYSTEM DOWN ALL THE TIME ??

IF SYSTEM IS DOWN WHY CANT AN EXECTIVE CALL BACK AND HELP A CUSTOMER ??
IS THIS SERVICE QUALITY ?????????????????

ASAP GONA DICONNECT THIS SERVICE PROVIDER SERVICES AT ALL.

NOT THIS IS HIGH TIME, MANY TIMES I FACED THIS BALANCE DEDUCTION.


REGARDS:
MANNU ARORA
[protected]

14.01.2013

Hi

I am Partha Sarathi Mishra, from Hyderabad. I was using reliance data card from 4 months. But stopped using it for about 9 months. I decided not to use it anymore its not already deactivated. Today (arong 11:00 AM) I got a threatening call by a lady, claiming from from Delhi court, informing me that a case of fraud was filed against me. She told me to contact advocate Gautam. Then I called him, and the advocate told me that I have to pay Rs 1395 till today 12 PM noon. Otherwise a penalty of Rs 15,000 has to be given. I called Reliance, and they said that today all centers are closed due to Pongal. I called the court to hold the case until tomorrow 12 PM.

I want to know that what kind of behavior is this? If the company wants to talk regarding dues and bill, what wrong in talking to me directly? They have never informed anything regarding my dues and bill. They directly given court threaten and tell to deposit within 1 hour.

How is it possible for me so soon?

Please give me detailed information.

Following are my details:
==========================================
Reliance NetConnect Details:
RSN: RZTCDC[protected]

MDN: [protected]

SDCA/Circle: ANDHRA PRADESH

Following are the court related details:
==========================================
File No. : 304/12
Advocate Gautam No. : [protected]
Amount to be paid : Rs 1395

IPC sections : 137 and 148


So kindly give me detailed information regarding this irreverent action.

Partha Sarathi Mishra
[protected]

DEAR ALL,
I AM SANJIT CHAKRABORTY HEREBY INFORMING YOU THAT
KINDLY DO NOT USE RELIANCE COMMUNICATION OR ANY PRIVATE COMMUNICATION PROVIDERS SERVICE, CAUSE THIS TYPE OF PROVIDERS HAS NO CONTROL TO THEIR SUB AGENTS OR SUB DISTRIBUTION SECTION OR CUSTOMER CARE QUALITY CONTROL, DUE TO THESE REASON SOME WORKERS MAKING BAD THING, SUCH AS THEY ACTIVATING THE VALUE ADDED SERVICE TO THE SERVICE HOLDER, AND THESE SERVICE HOLDERS ARE FORCED TO PAY, CAUSE THEY ALREADY USING PREPAID SERVICE, THEIR ACCOUNT DEDUCTED WITHOUT ANY REASON.
WHEN THE SERVICE HOLDERS ARE COMPLAINING : THE CUSTOMER CARE EXECUTIVE ALWAYS PUT THE FAULT TO THE SERVICE HOLDERS.

NOT ONLY THIS, EVEN WHEN SOME COMMUNICATION SERVICE HOLDERS ARE GOING TO COMPLAINT TO THE CUSTOMER CARE, THE EXECUTIVE BEHAVIOR IS EXTREME BAD AND THE CUSTOMER CARE EXECUTIVE TAKING THE REVENGE TO THAT CUSTOMER, WHO COMPLAINED.

I AM THIS TYPE OF CUSTOMER, LAST THREE MONTHS I AM SEEING, MY RELIANCE CONECTION GETTING ONE SMS THAT VALUE ADDED SERVICE CHARGE RS. 30 DEDUCTED, AND MY BALANCE DEDUCTED, AFTER THIS SMS ANOTHER SMS COMING, IF I WANT TO STOP THIS SERVICE I HAVE TO SEND A SMS TO A PARTICULAR NUMBER. BUT THE MONEY WHICH DEDUCTED, NEVER CAME TO MY ACCOUNT AGAIN. MEANS I AM LOOSING 30x3 = Rs. 90 EVERY MONTH WITHOUT ANY REASON.
I COMPLAINED THIS TO *333 AND MAKE A COMPLAIN, THEIR WAS A LADY WHOSE PUBLIC RELATION WAS WORST, BUT NOBODY IS THEIR TO CONTROL THIS SITUATION.
AFTER COMPLAIN EVERY DAY MORNING MY ACCOUNT IS BECAME ZERO,

THIS IS THE COUNTRY WHICH HAS NO FUTURE.... ONLY THEY ARE BORN TO BE A SLAVE, I AM NOT PROUD TO BE AN INDIAN...

NETWORK HAVING LOW THAN 2 SIGNAL BAR AND INTERNET SPEED HAVING LOW THAN 5 KBPS...

Sir, i use Rs.39 SMS pack of reliance GSM service, which is renewal pack every month. My pack is to be renewed on 10th january 2013, but its not renewed. So, i called to there customer care no. 198...to ask for its renewal. they said me due to technical fault its not renewed till now and registered my complaint and asked me to wait for 48 hours. i waited for that bt still its not renewed. then when again i called there they asked me to wait for some more hours..i again waited and after 3 hours they deducted Rs.39 from my main balance so i thought its renewed.but when i sent some msgs i found its not active..then again i called them, they again asked me to wait for 48 hours, and register my new complaint..after sometime a confirmation msg is sent by them that your sms pack is activated..then i sent some sms which cost me approx. 20 rs. is deducted from my main balance...still after there confirmation msgs...then again i called them and they asked me to wait more....i had there complaint numbers plus confirmation sms....its totally a case of harasing a coustmer..they are wasting my time and money... so i want u to please consider it thanking yoU

Dear Sir,
(1) Internet not working from 4.00pm to 10.00pm in New Delhi .
(2) All mobile connections like airtel,idea,vodafone etc are working except Reliance mobile which is not working in vill - amari, p.o - khurhat,distt- Mau nath bhanjan,eastern uttarpradesh,uttarpradesh .
kindly do the needful.
regards
pankaj
m-[protected]

We have taken one year subscription with Reliance package. As such I am unable to see many channels. The displayed message is "smart card pairing error, contact customer care".please suggest us how to rectify the error

Hi Reliance GSM,
I'm aditya using Reliance Mumbai No.: [protected]
on 11/01/2013 09:33:29 i've recharged my Mobile No. [protected] with 178 to get 20GB data with 2G speed.
on 11th and 12th it was working fine with nominal speed of 2G.
on 13th January all of a sudden all my internet browsing start deducting Main account balance.
I've contacted Customer Care of Reliance, some of really ridiculous responces i've encounter with are:
(1) you have consumed your 20GB.
(2) your recharge got failed and your money has been debited to your account.

Now let me tell you Reliance i've picked up 2G plan not 3G, even 48 hours of 2G browsing will not able to consume even 1GB of data,
and u saying after two days recharge getting failed!, no words....

i kept on calling and finally they registered my complain:
The Content of the message i've got:
Dear Customer, thank you for contacting Reliance. Your Service request no. is[protected]. Your request
will be resolved in the next 2 Days
Time: 13/01/2013 10:04:21

Kindly plz escalate and solve the issue ASAP.

My Contact Info: Cell No.: [protected]
E-mail : [protected]@gmail.com

मैंने अपने रिम के नंबर [protected] पर 92 /- का रिचार्ज कराया था 30 पैसे मिनट के लिए फिर 12 /01 /2013 को मैंने 36 /- का रिचार्ज कराया रिम to रिम 15 पैसे मिनट के लिए वो रिचार्ज भी सक्सेस रहा फिर मैंने 58 /- का रिचार्ज कराया सेकंड प्लान के लिए ये रिचार्ज भी सक्सेस रहा 13 /01 /2013 को लेकिन मेरे नंबर पर सिर्फ 92 /- का ही रिचार्ज वर्क कर रहा है I
CUSTMERCARE कॉल करने पर उन्होंने जवाब दिया की सभी प्लान एक्टिवेट है मेरे नंबर पर लेकिन सिर्फ 92 /- का प्लान ही वर्क करेगा जबकि इतर कंपनी में ऐसा नहीं होता है I
मेरा बीएसएनएल का नंबर है जिसमे मैंने एक TARRIF कराया था जब तक उस TARRIF का डेट था दूसरा TARRIF उसपर एक्टिवेट नहीं हुआ ये सही हैI तो फिर रिम में ऐसा क्यों हुआ ?
ये तो कस्टमर के संग धोखा है चार्ज तीनो प्लान और एक्टिवेट सिर्फ एअक प्लान I

PLS HELP ME
ASHOK KUMAR
[protected]

My Relationship number is [protected] and I have received a bill dated 11-JAN-2013 of 4923.00 Invoice number[protected]

I have been using reliance CDMA service for last 8 years and changed to Reliance GSM recently. My average bill was Rs 700 to Rs 1000 per month in all these years. Suddenly this month I get a bill of approx. 5000 and my outgoing call gets deactivated. I think the operating performance of Reliance GSM is not great and they are charging flase bills to the customer just to make money by wrong business practice.

The credit limit set by reliance on by number is Rs. 2700 which is supposed to be limit post which they are supposed to stop all outgoing service and the loss o the customer is capped. How is my bill more than my credit limit. The company does not have any technology to save customer interest.

Have heard things are worse in Reliance GSM prepaid where they deduct random value added service charges even if you don’t request.

Will never recommend reliance GSM to anyone. Please beware - if they can do this to their loyal customer with such a long relationship, means things are very bad with companies finance and they are trying all the means to service. But with these practice the end will come sooner than later.

Any way have called them 8 times in last 2 day. Will update you guys one the complaint is resolved.

Dear Sir / madam

I have one reliance postpaid connection since last 7 months.

My connection no. is :- [protected]. My name is :- Kalpesh Shah.

Problem : The connection outgoing is barred since starting.
I discussed in your web world & customer care the result of the discuss is nothing they told me that your document is
pending i given them again but still the connection was not start.

I already paid the bill since last 7 month without outgoing.
This is my request that pls. start my out going or pls. convert my connection in prepaid.

I hope that you understand my problem & help me in this.

Thanks & regards
Kalpesh Shah
[protected]

i have lost 24 rupees balnce in date[protected]
my mobile no. is [protected]
my email id is kapil.[protected]@gmail.com

My phone no. is [protected], opted 148 plan for 500 minutes local RtoR, 500 minutes local RtoR nightcalling and 500 local minutes to any network but RCOM provided me only 500 local RtoR and 500 minutes local RtoR nightcalling.

I am Md Arbaz Alam
I recharged my mobile(Smart) with 99rs for 2gb internet for 1 month. But they didn't gave me the balance and when I contacted to customer care, they said they given me the benefit of 100mb for the previous (first) recharge of 56rs and they will not give me the benefit of 99rs recharge and can not return my money also.
I want my money back.
What should I do now?
Please help me!
Thanks.

Hi,


This Is Hrishi Singh from Dadra i am using Reliance mobile no [protected] since from December-2012 and after that i have activated 59 STD pack for that number and after that no problem up to the 10.01.2013 but on 10.01.2013 my balance was deducted of Rs 28.00 from My account so i have contacted to reliance customer care and registered a complain on this and customer care representative told that the amount is wrongly deducted from account and amount Rs 28.00 will refunded with in 24hrs and provided me the complaint number also the complaint no is[protected] but still that amount is not credited my account. and again i have recharge with Rs 59.00 on 10.01.2013 For Std Pack and Rs 110.00 for full talk time offer after that i have use some Rs 20.00 for calling.But today morning date 12.01.2013 i have got a message from your end that Rs 59.00 is deducted for VAS charge after that i have contacted to your customer care representative he is not answered in a proper way and he saying that kind amount is not deducted from your account If deducted also not possible to refund its too cheating from reliance.So pleas Resolve this issue ASAP


with regards

Hrishi Singh

DEAR SIRMAM
ON MY RELIANCE NUMBER [protected] RS 30DEDUCTION AGAIN AND AGAIN OR ANY VAS SERVICE THE VAS SERVICE AUTOMATICALLY ACTIVATED AND DEACTIVATED.PLS REUND MY BALANCE.
THANX
ISHANT SINGLA
[protected]
[protected]

Dear sir,
I had activated sms pack39 in December 2012 on my reliance gsm number [protected]. I did not know it would get renewed so i activated it again in January 2013. Now the first pack gets renewed and money is deducted from my account every week. I sent deact pack39 to 53739 but i just got a reply no default configured.
Therefore I request you to kindly look into the matter and deactivate the first pack.
Thanking you,
Anamika Singh

I am not satifight your CCR….Because i have not response for my new postpaid conation reliance GSM. Currently not start my postpaid connection. So plz resolve my problem and plz call me my personal no [protected]