Reliance Communications — billing issue

I am the customer of reliance post paid plane 440( reliance to reliance unlimited free). before taking this plane i enquired about plane from the customer care, they told that any relance no. whether it CDMA or GSM number is free all over india, I took the plan then. But the bill dated 11/10/09 was having the Reliance GSM number which were charged, the same number were not charge in the previous month bills. complaning about this to customer care, they are denying to register the complaning saying that these number are now chargeable.
my point is that under post paid plane the scheme is not changed, even thought if they change scheme they should have informed me.
i made calls on that number keeping mind that these are free number i will not be charged for that, but they have chaged for that calls, if they had informed me i would have not made call in excess.

i want to get extra amount re-embersed or short for compansation.


my reliance no. is [protected].
relantionship no. [protected]

dear sir i have a reliance post paid number [protected] which is corporate connection i.e NHDC LTD and the company is intentionally charging for itemised billing ''and as per our sales executive this should not be charged for corporate connection in-spite of this i m paying this. further as per sale plan given by the sales executive that i will be free net usage up to 50MB and on usage of this facility i have charged for that and after discussion from our sales executive who sold the plan to me i have paid without this and the company charges penalty saying that i have not paid full amount. please look into the matter.
THANSKS
SANDEEP KUMAR THAKUR
NHDC LTD
SHYMALA HILLS BHOPAL
[protected]

Hi SANDEEP,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare"

" Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"

Dear sir, it is very sorry to inform that my connection has been changed by the company from post paid to prepaid on 18.8.12 at 4.00 PM after giving assurance that all problem will be resolve shortly.
kindly do the needful
thanks

still i am waiting for the resolving problem. kindly arrange the acceptable solution for me.
my contact number[protected]
thanks