Reliance Communications Complaints & Reviews

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Re: regarding recharge for MBBP225_3G OF RS.225/- @11.26 AM from 15th august chowk,new mangrwad peth pune from your vender mobile no[protected]


Tarun Sharma
Jul 30 (11 days ago)

to customercare
sir,
i am at pune on dt.29/07/12 and recharge my phone rs 225/- but instead
of getting a talktime, I got an irrelevant top up of 3G. Kindly
transfer the money as my talktime in main balance. It is to be noted
that I dont have a 3G mobile phone.
please treated it most urgent
Tarun sharma02,shri nagar colony main indore
moible no -[protected]

On 3/22/12, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

No redressal of complaint as yet. How is the service of the Co.viz, Reliance Communication. HOPELESS!!!!!!!!!!!!!!

My Mob No [protected], Connection Started about 1st July 2012, 3G services started about 4th of July 2012,
Reliance has been disconnected my mobile service on 24.7.2012 and restarted on 1st august 2012. whenever GPRS plan charged for one month. again the provider charged extra when i started GPRS they deduct total balance, again I recharged by Rs 125 on 4th July and Monday morning my balance is Rs 0.80 but why no body talk clearly. Mr Chandn presently working at your main road ranchi customer care.

Kindly advise me detail of charged collected.

Regards
Vijay

Dear Sir/Madam,

This is to notify you that I Pankaj Bansal had availed a reliance connection in the year 2004 with the details (CDMA mobile phone with no:[protected] but later the same no was changed to [protected]. While applying for the connection i submitted all the required documents as per the process.

Unfortunately this phone got theft 20 days ago and FIR has already been logged for the same. Almost a week ago i went to Reliance Web World to get the new SIM with the same no. and got surprised that the no was listed in someone else name in the records, this raises a big concern about the database maintained by the company.

I have requested the CCE to make the required modification in the database and rectify this discrepancy but I was denied by giving an excuse that the numnber can be transferred to only someone in blood relation.

Note: Required Docs have been submitted by me twice, first time the docs were submitted in 2004 and second time when i changed my handset after couple of years.

Kindly look into the matter so that I can get the SIM.


Please contact me on my cell phone: [protected] or mail me on email: [protected]@storagetech.org

Dear sir My self chandrasekhr bohra and my mobile no- [protected] I recharged 799(one month validity) pack from reliance communication official website .its a unlimited R2R national calling pack (receipt no- AMIR[protected] recharge date 10/07/2012 My problem is that I didn’t use benefit of this pack .when I call any reliance mobile number then deduct rupees from my main balance account 200 rupees deducted by reliance communication I complaint of this discrepancy to reliance customer care several time but they donot solve this problem my complaint numbers are given below 1.[protected].[protected].[protected].[protected] all complaints were solve as per customer care representative but my problem still running and they are not treat well kindly solve my problem and revert me back my deduct amount as well as increasing 15 days validity of 799 pack my complaint is not soleve at that time and im very upset about that problem im complaint against reliance mare than 4 times but my problem is not solve can u tell me when is my problem will solve in 30 days reliance communication is deduct 180 rupees from my account and they are giving me 70 rupees and after that also deduct 70 rupees which was give by reliance communication. i was complaint it to customer care and complaint number is[protected] so please sir tell me when will my problem resolve and when will my deduct amount return back in my mobile account .
and now i recharged my mobile again 799 pack on 09/08/2012 but my problem is steel running and i complaint for this discrepancy to customer care but they are didnt do any think to solve this problem my complaint no. is[protected],[protected],
my patience is break because i facing this from a one month .
customer care given me back 70 rupees but they ware deduct all the money from my main balance account
im very very angry and foretasted

During times when our country is witnessing the outcome of independent leaders like Anna Hazare and Ramdev Baba fighting against corruption; companies as big as Reliance Comm, Airtel, Vodafone and other telecommunication service providers do not hesitate to rob their customers through various means. It is a common thing that VAS are activated without customers' consent and charges deducted from their account balance. Those who can fight with them can get their refund most of the times but most customers do not even know how to complain.

However, my complain here is against Reliance Comm. The problem started about two months back. I recharged my account with Rs. 98/- for 2G mobile internet. This was supposed to give me 2GB of fair data usage for a term of 30 days. Before this problem showed up, I used to recharge with this same value and I would manage to consume the whole amount of data allowed to me. Nowadays, I can hardly browse internet even on my phone and forget about using it for a laptop connection.

So, I called and I wrote to their customer care division all to no avail. I finally contacted the appellate team and this is what they had to say. Their representative, she told me that the area where I am residing (a village in Darjeeling) comes under 3G network zone and that for 2G connections (for GPRS and EDGE) they cannot provide better services than this. So, it seems that reliance is gradually closing services for 2G internet and that's why this service is so pathetic.

Now, here's what I would like to ask to those who are answerable to all consumers, is it fair that you sell your products in the market and later when a customer faces some problem you just ignore him/her saying that it's the best you have. It is quite understandable that the quality of service cannot be at its best always but give us services that can do the least it can.

To Reliance Comm, please stop selling this service (2G internet pack) in our region. No service, no payment !!!

And if you are still selling it then you are a fraud and you are robbing your customers. Remember, only happy customers are the foundation of any successful business.

My info: Moses Subba, Milan Gram, PO Bijanbari, Distt. Darjeeling-734201
My reliance mobile#: +91-[protected]
[N.B. I used this same internet service to file this complain and took me about 15 minutes just to load this page. That's the best that Reliance can give me :( ]

unnecessary and unwanted sms daily comes on my mobile (reliance cdma no: [protected]) two or three times which is wolger and I hate to see that.

Tower is not working without electricity since 1year in Anchidora....... no electricity no network here.......... here r many more Reliance subscribers in Anchidora but we r suffering from tower problem........ here is no backup of tower it only runs on electricity............ we r going to port-out from Reliance......i m subscriber of Reliance Postpaid fron last 4 years i m fedup with this network system........... i m also going to port-out my sim...... My Number [protected], [protected].....

I did purchase a reliance netconnect from reliance world - kesavadasapuram pattom p.o. trivandrum kerala on the 29the April 2012 and i was given an modem zte ac 2737 withe a plan 3monthe 750 for rupees 2523 withe an invoice no:[protected] and mdn [protected]. to my surprise i found my first bill which was sent by my mail had a different name and address.., but i had already given my driving license for address proof and a photograph was also taken from me. when i called the executive Mr. abhilas he accepted to change thee name and address telling that it was a mistake .. but now after three bills it has still not been changed and now they say it cannot be done and i have to go for a new modem .... kindly help to go about it... according to their office itself, they say it has been wanted done for thee sake of sales target................

as I m using reliance broadband netconnect+ data card in the plan of 3.1mbps.
but I am not getting the speed of 3.1 mbps in my service where the other data card are properly worked.
from last 4 months number of times trying to complaining abt the regarding issue but there is no any reply from customer care of technical team of relaince.

Whenever I was on Roaming Reliance company activate any VAS and it is activated upto where my mobile balance does not get zero. I'm even unable to contact customer care and during roaming customer care number is unavailabe.. I complain it from other mobile number to Reliance Customer Care but all in vain and I don't get my money returned.

I am a Reliance Wimax broadbandcustomer (id [protected]​708) since many 2 1/2 years. Most of the time the service worked fine and so I was happy. But since June 7th 2012, there were service issues and I had to call customer service frequently to get it resolved for which they are very prompt in initiating service requests and closing them without bothering to check if it was indeed resolved. They have constantly put the blame on my modem and keep telling me to reset it. Most times in the past, this worked but not during this period where I had to spend hours. I have sent detailed date & time of outages to them and also the appellate authority. After threatening to cancel my service, I was informed that there was in fact a server issue for which technicians had to come from Mumbai to resolve this which would take a week. I was told to get in touch with Ms. Srilatha Pillai [protected] who by the way does not take calls nor fulfill the promise of sending a technician to my house. The last 4 days the service seems to work without interruption but they are asking me to pay my June bill in complete for days during which there was indeed issues from Reliance. I have even informed them to cancel my service multiple times for which there is no response. If they don't need my business, they are free to cancel it or provide customers with better services as Wimax is a premium compared to other internet providers.

Recently, on August 3rd I called them again to cancel my service but I never get a confirmation call nor do they resolve my issue - yet they keep billing me and harass me to make payments. I am left with no option but to write to you so as to highlight my issue. Even the AP appellate authority does not do anything about this. I am attaching a log of outage issues and my conversations with different customer service representatives. There are just too many service request numbers to list here.

Below is my log of calls / complaints to customer service

internet down on June 4th (13 hours entire night and was back next day morning)
June 7th (5 hours during daytime)
June 13th starting from 6.40 pm till 8.45 pm
June 15th starting from 7.35pm onwards and back at 8.30 pm
June 18th to June 30th I was out of town so not sure what happened
Worked fine in the month of July
Aug 3rd internet down from 4.30 pm and never came back
Aug 3rd 7.21 pm request for cancellation[protected] to Prithvi from Chennai confirmed by complaint[protected] / Sajan floor supervisor in Chennai
Aug 6th internet down from 4.10 pm till 5 pm spoke to DharmaPrakash in Chennai confirmed by Arya floor supervisor
Aug 8th got confirmation from Rafik Hyderabad that they will visit my house next day - nothing happened

Sridhar Reddy
Dulapalli Hydbad 500014

whenever i make a recharge, the service provider i.e, reliance gsm activates some plans and deducts my balance on their own.

Dear Sir/Madam,

I am a regular customer of Rcom GSM Prepaid since past 4 years and since past two month i am facing issues with reliance regarding vas. Daily one kind of vas service get activated on my mobile and they are deducting 5-5 rupies on daily basis.. On daily basis i am calling on customer care desk so every CS is just able to take my request for waiver but no one is able to resolve my issue permanently. Really i am very frustrated from reliance vas services. Even i have activated DND on my number but yet facing issues with Reliance.. I have made several complaints to the reliance customer care desk even nodel desk too.. but i always get my deducted money back and thats enough but no one is ready to stop this deduction loop for good.


Can somebody resolve this issue for good please??


Regds

Hi
this ravibhushan from Delhi and my mobile number is [protected].

It’s very bad to say about the customer service of Reliance Infocome for my connections. I'm a reliance CDMA user from 2004. I have requested for
1. Migration of CDMA to GSM connection and
2. Prepaid to postpaid connection.
To get benefit of postpaid 599 GSM plans but they have changed my prepaid to postpaid connection only. I spoke to reliance customer executive before change my prepaid connection to postpaid connection, and they committed me by 5 august my number will be migrated to both GSM and postpaid.
(BKS RETAIL PVT. LTD. Authorized DSA of reliance, Add 203, Plot no. 3, palam Kunj, sector-7 Dwarka, new delhi-110075)
I have spoke to customer care people but those people way of talking is not good.
I hope some consideration from Reliance Company over this and I do not require any legal complaints to log against Reliance Company.

Thanks,
ravi bhushan kumar
Mob. No. [protected] / [protected]

My account balance is being cut by Reliance communications for VAS which I have never subscribed.
I had called customer care on 3rd Aug with a request to stop all VAS and credit the deducted amount back. The same was done by the customer casre executive. However, yesterday (07.08.2012) I have again received messages that some VAS like CBRT, mgreet, etc has been started for which substantial amount has been deducted. I am not able to get to the Customer care executive at *333 as it seems they have blocked my number. (As soon as I press '0' an automated message is played- "Thanks for using Reliance GSM service" !!!! PLEASE STOP ALL VAS and refund the amount deducted.
My Reliance number is [protected]

I had already complained the same once before - Automatically money is getting deducted from my account of some or the other not-required services, which i haven't aknowledged to provide. On complaining the same i got a call from customer care- SANDEEP on[protected] and he deactivated all services. But on the very NEXT DAY i got my money deducted again by what i don't know. they are not even telling why are they deducting the money and if you call customer care they 'll say that they don't have the necessary code to unsubscribe the same.
The only thing that i am still with reliance is the 799 plan i am using. nevertheless there is nothing good in this n/w provider to stick with.
1.N/w does go away once in a while in the area (vandalur, chennai) for a whole night and then return on morning.Most probably it is also getting bored out and going out for a vacation.
2.I am getting this problem since many months and you can see that i have seldom recharged after that because as soon as i recharge ,reliance takes my money for some or the other unwanted services.
3.Customer care is really killing and *333, Rcare- whatever numbers are there- calling to them is like entering into an hell where you had to struggle to find your way out. why they can't make it easy and satisfying ? Cusotmer care is there for providing a pleasant & satisfying service. But calling them is like you had another problem. Though talking to sandeep was really good .He was good enough to make me forget my tryst with reliance. Had some one who is taking care of the company has ever called & checked once.It's a total mess.


-siddharth.
No.-[protected]
[protected]@gmail.com

Hi Sir,

I am dinesh residing in kilpauk garden chennai.

Mysel[censored]sing the reliance broadband wireline connection for the past 2yrs and my user ID:[protected].

My internet connection is not working in the timing between 4p.m to 11p.m from march month onwards.

Regarding this connectivity issue i registered a complaint in reliance customer care on 29/06/2012 and SR #[protected] but the technical team has closed the complaint# without solving this issue.

Again on 30/07/2012 i raised a complaint for the same issue but they did not solve this issue & closed the SR number[protected].

On 06/08/2012 I informed to customer care that technical team are closing the complaint without solving the connectivity issue. For this again they raised a Service Request number[protected]. Even this complaint was closed without solving my connectivity problem. So I have sent an email to appellate authority but still now i did not receive any response from reliance person.

On 07/08/2012 again I raised a complaint in reliance customer care and Service Request number[protected] and informed the same to appellate authority over the phone but till now they did not take any action on my connectivity issue.

Could advice and help me to sort out this issue.

Regards
Dinesh
[protected].
Chennai.

respected sir,
My no. Is [protected].from last few days my 45 Rs. Are deducted the region was tell to me that some useless schemes are activate on my no.they told me that u have activate this schemes after calling many times they return back.RS. 30 after 3 hrs they again after some days deduct 30 Rs. when i call they told the same thing again that u have activate news schemes but i have not activate it from my side.
I m extremely disappointed with the service of your company Reliance Plz give my money back & promise to never deduct money without my information.else i m never ever going to use this company again and and please say me the way how i can port it in other network.
my sadness is that i cant keep any balance because every time they use to cut the money and at the useful time i need to do call then my account balance is showing nill. please do needfull.. this problem is making coustomer uninteresting so they are avoiding this network please stop to say that your network have some technical problem.