Reliance Communications Complaints & Reviews

Hi,

My customer id :[protected].

I gave a disconnect request on Feb 2012 and i have not noted that reference no, at that time of calling they said next 6 or 7 working days you will be getting verification call but i have not received any call from reliance broadband. After that March 4,2012 i have called to customer care and asked about my disconnection request but they said that there no such request for me. then again i gave disconnect request on March 4, ref no:[protected] after that also no response from your side. After a month, i got a call saying that need to pay your bill that time also i have explained the same and she said ill escalate this issue. After that no calls from your team. After 2 months i got call from billing team and he said that if you not pay your bill then we will file under civil so i called him to my house and explained all then he said ill go and escalate but then also no response again. Again Jul 3 ref no[protected], i called and escalated the same but no action taken. Again today (Aug 8) called and asked but that person saying that you got call and cancel the disconnect request. But i have not get any call from your team then how i can say like that? last 6months i have not paid my bill and ill not pay until i get the correct response/action.

I have recharge of Rs 401 as the message come in my mobile number ([protected]) i.e you have get benefits of Reliance number to reliance number unlimited call free all over in India on recharge of Rs 401, I had confirm from customer care (dial *333) on date 06/08/2012 on time near 2:45 PM,The representative has assured you have get message (see on screen on their computer system) and replied surely you will get if you would recharge Rs 401,After ensuring from representative I recharged Rs 401 after half an hour but still not got any benefit and balance for talk time.I also complaint (Complaint number :[protected] in reliance customer care they replied me that you will not get any bonus and benefits and you will not get any refund,I also spoke to higher authority of reliance customer care with having call record and transaction record but she (Mrs Vidya Gaikwad) replied me that you not get any refund amount…Please help me for this injustice.I want my money (Rs 401) back or I should get corresponding talk time value.

I am Atul Tare and my mob, no. is [protected] it is Reliance smart connection. There are two times deduct my balance from my account for value added services but i dint request to activate these service and company has deduted 50 rs. from my account.

Service Date amount
(1) Word service 11/07/2012 30
(2) Luv tips 08/08/2012 20

Dear sir/mam

i'm the customer of reliance with mobile number [protected] i feel annoyed from ur unwanted phone calls and sms

i have sent sms for dnd activation but the calls are continuously come



plz stop them completely


thanks
jai prakash goyal
[protected]

Dear Sir,
I have a major problem from reliance network as both of my contact numbers are from reliance and whenever there is no electricity supply in doomdooma town ( rupai siding) . There is nil network on both the mobiles. This is the unique problem i hav come across ever in my life, I have asked from local people and dealers, they say there is no ELECTRICITY GENERATOR facility in tower. Earlier i was using IDEA but recently i converted my number to reliance .But never thought this horrible problem i have to face. This is such a cheap reason that reliance is not having any generator facility so that their towers work properly.

Mandeep Singh
[protected]
[protected]

Respected Sir,
My self Nirdesh Bhatt. I purchase a Reliance GSM Simcard on date of 11thJune 2012 and Submit a Documents a 3 times but still they are tell me that my sim card document is not delevered to them..and now my sim card is not working its Bloked..
My reliance Number is-[protected]

Contact me on-
E-mail= [protected]@yahoo.co.in
Contact no= [protected]

Hi,

I have reliance mobile connection and these cheap guys deducting my balance by activation of various chat service, which I never asked for.

How to treat these type of problems, If you can suggest.

thanks

Reliance communications provides tunemaker services where you can create a tune of your choice and set as your caller tune. I uploaded a customized tune on rworld , the tune was suppose to get set within 72 hours . It has been more than a month after uploading the tune , and still they are unable to set it . The tunes satisfies all the criteria required for tunemaker.

For last 1 month the issue just revolves around . Today they closed the case without even resolving my issue. Some other tune was set as callertune on my phone. I am being charged for the caller tune which I did not request at all , I requested some other tune. I checked on net , my tune status shows 'in progess' for last one month.

I am tired of this sick customer service.

My RELIANCE broadband ID:[protected] landline No.30226255. this telephone has not working since 19th July 2012. it is 20 days now the
phone is not working. many complaints have been on email. no result. initially they said there is a technical problem in the area. i shall be
claiming rebate in rental once the phone is restored.

from 5th 12th June 2012 (8 days) both broadband and phone were not working. for this also i shall be claiming rebate in rental failing which i shall
be approaching concerned authorities for compensation for deficiency in service.
ramakrishnan
07.08.2012 1030 hrs

dear sir,
my friend, SOMA NANDI, possesses a reliance no, [protected].on 04-08-12, yesterday at 04:14:05 pm she got a msg from reliance fun service ,bearing portal no.,RM58787, stating that she had been successfully subscribed to reliance fun service and a sum of rs 30 is deducted from her balance.
to her astonishment she found the next msg from the same reliance portal at 07: 11:35 pm on the same day which betrayed that she had been successfully unsubscribed from the aforesaid service of the named service provider.even though she insisted on saying that she never instigated any kind of adv lure of the company.
therefore, i, on her behalf request you to kindly take fast action into this matter and direct them to refund the amount, deducted.thanking you ,
roquibul,
friend of complaint,
SOMA NANDI

My name is Santosh Sharma,I have a sim of reliance gsm the no is [protected] and its not working.The problem is that the sim card registration is failed.
Pls. do the needfull.
Thank you.

i want to know the details of a reliance sim holder and his number is [protected]. he is disturbing me from a week. i want to know details of that number

MY CONTACT NO. IS [protected] MY A/C BALANCE WAS DEDUCTED TWICE RS 30/- FIRST IN THE NAME OF SONY PRIME SERVICE & SECOND
CRBT SUBSCRIPTION WHICH WERE NOT AT ALL SUBSCRIBED BY ME. SECONDLY I GET APPROX 25 PROMOTION CALLS DAILY ,THOUGH I TRIED MANY TIMES TO STOP THEM BUT WAS WORTHLESS.PLEASE RETURN MY MONEY AND STOP THESE PROMOTION CALLS

Sir, I am Amit Kumar Panja, some days before I submit a complain against Reliance Gsm but my problem is not resolved. Then today I faced a new problem,which is - above Rs.50 is reduced in my account for no any purpose. I am trying for the customer care of the Reliance Gsm But my customer care line is already blocked for a long days, so I am bored, I am harassed. Sir please tell me what can I do??? Please help me. ( My Gsm Number Is-[protected] ).

I recently bought Reliance SIM and got it a 3g internet recharge done. The internet speed is not satisfactory enough,it doesn't cross mere 16kbps in maximum network and reliance boasts of a whooping 21 Mbps.I am very disappointed in their customer care as well as they don't know anything about how to get it working.I called them about 10 times and always I get negative response from their side.My number is [protected].Reliance has been the worst service I have ever used.I would like them to fix it for me.

Hi,



I have registered for Rs 82 roaming plan on 28th may 2012 in my prepaid account no. [protected] according to which my charges in phone should be 1.2 paisa per second for one year. Till 29th july i was getting the special rates but from 30th july the plan changed and i am charged with higher rates. I spoke to 198 customer care, they said i have never used this facility and they didnt register the complain on 4th of august. I have sms confirming the same and my charges before 29th of july could be checked that i was availing the facility.

Now i have recharged again of Rs 82 plan. and the rates are 1.2 paisa per second.

My complain....



1. how come this have changed automatically

2. why 198 didnt register my complain

3. why they dont have the records conforming the same. there is some fraud in the same system.

4. my additional charges should be reverted back from 30th of july till 4th of august.

5. rs 82 which i recharged again on 4th of august

6. compensation for the strain and harrassment from your customer care people



I need an explanation for the same.

The fraud in reliance prepaid system for which i have proofs could be enough to redress the problem.



thanks

Mrinal agarwal

[protected]

Hi,


My name is Dinesh Siwal I have buy a netconnection from your Reliance
web world in paschim vihar New Delhi 110063.
mobile broadband connection number is [protected] and billing cycle is
18th of every month.

I have serious problem with reliance 3g connection I have been comited
that I will receive the speed of 7.2 MBPS with my reliance 3g net
connect upto 5gb download.

but the problem is since I have purachased this connection i never
achieved the speed of even upto 3 MBPS till yet I purchased this
connection on 2nd July 2012 from then I was receiving the speed of 2
MBPS till 7th of july 2012 I made call to your customer care on this
particular customer care number[protected]. some of your executive
told me that I have consumed my all 5gb data thats why my netconnect
speed is slow I told him that In just 5days I have not consumed my
all 5gb data and that must be a technical problem I told him to
provide me the details then he said he can not provide me data details
and for details I must go to the website of rcom and visit myservices
section in that.

But the heartbreaking thing is that there also is technical problem
so you cant show me data that I have consumed.

Then I thought that may be possible i had consumed and from next month
I will receive the good speed and i will make sure that i do not
download enough things to cary it upto one month.

But I took up by surprise when I got my bill on 1st of August and my
mentioned billing cycle on that 18th of every month.

I was not surprised because my cycle was 18th every month but I was
surprised bcos in that period from 8th of july to till now I never
achieved the speed over 70 KBPS I repeat 70 Kilo bytes per second.


I called your customer care number again some gayatri picked the phone
said me that I have consumed my 5 gb for this month also thats why I
am receive such kind of problem.

Can someone tell me a person who has never achieved the speed over 70
KBPS in that period how he download full 5 gb in that short period
but the man issue is that I have never achieved the speed even after
getting started of second month in the row.


I told gayatri to provide me details of data which I have consumed
because I know never downloaded anything in that period of time. she
transferd the call to his supervisor my chandu who told me that he can
not tell me his employ code and also told me data he is also not the
concern person and i will always receive such type of speed because
minimum speed for this connection is 15 to 20 KBPS and that took me of
and break my heart twice from reliance side you always comit in your
netconnect ads on t.v. that your the best but now this type service
show us what a fake comitment you guys to on commecials on t.v.

I request you again to provide me my data which I have consumed in
this month or increase my netconnect speed otherwise I have to go to
consumer cort and file a case against your mind me i dont want to this
bcos i have others works also to be done but you force me and do
harassment of mine then I have to take a strict action.


please reply asap

even this mail took 5 minuts to get sent.

# This is the 3rd time am giving the same complaint in last 4 month's. Kindly do something.
# My problem is Mdn not updated.
# As u told i had given my id proof in RELIANCE WEB WORLD THRISSUR four time.
# My name is JINOJ THOMSON .My no is [protected].
# the no: is ported from Airtel to Reliance and used for Approximately 4 months.
# It is very difficult to work with out that no.
# Reliance had a very poor costumer care here in TCR.
# For my compliant there is no replay for them ( Costumer care people).
# Last time i submitted my id on[protected] that time they told it will be corrected in 7 day's max And u also told it will be done.
# now also it is the same situation.
# I[censored] have anything to do please do it Immediately, i need that no: very badly.
# i hope u will consider my request.
# My contact no is [protected].
# Please help me.

Sir/Mam,
I, Sucheta Bhattacharya, am using reliance prepaid services through the no. [protected] for quite some time. last 3-4 days ago in my phone no. for the first time Bhakti services were activated. and were charged Rs. 3 per day for it. when i complained my unwanted services were stopped. today in the morning at 10:30 or so i saw in my cell phone Film Services were activated for 1 month and 30 Rs was deducted. after half an hour or so the service was also deactivated automatically. when i complained not only the customer service people at R care and 198 left me in long wait but also refusd to give back my money. the justification provided was that it was not automatically activated. who in his sane mind would deactivate and activate the service just for the fun of getting Rs.30 deducted. i am gravely shocked with such services which has a clear intention of defrauding consumer.if my grievance is not solved i wish to take this complaint a way further.
Waiting for your action,
Sucheta Bhattacharya
Phn No: [protected]

I am Harsh Vishwakarma, i use reliance gsm sim with no. [protected], i have been witness of false deduction of balance many times. and response of customer care executive was not good, he left me in hold for minutes, and wasn't responding. so kindly help me..