Reliance Communications — complaint for deduction

Address:

Maharashtra

dear reliance,
m very old user of reliance mobile but unfortunately facing very shameful problems. i have activated sms pack of Rs 39/month,few months back. many times i hav experienced of twice deduction in a same month for sms pack,but i neglected,but at this month means august 2013 i got three deduction for the same pack . On 5th august they deducted Rs 19,On 9 august deducted Rs 39 and again on 10 th august deducted Rs 39.means total of Rs 97 deducted within 5 days for sms pack which has rental of just Rs 39. can i know y reliance always cheats customers?Its a intentionally preplanned things and not a mistake,because mistakes happens once or twice n not every time every month ?is it a begger company ? ?? y RELIANCE always steal money from CUSTOMERS balance??? y RELIANCE company dont show balance amount after each call ? ?? every MOBILE COMPANY provides imformation of cal cost n balance except RELIANCE ! !!
Not only this , when i tried to reach customer , its shows always busy and after after that they have SET AUTOMATIC SYSTEM ON MY NUMBER THAT WHENEVER I ENTER TO TALK TO CUSTOMER CARE , THE SYSTEM GETS AUTOMATICALLY DIVERTED TO SOMEWHERE ELSE AND CAL GETS ENDED. its so CHEAP N WORST THING THAT COMPANY is accompanish..M feeling very shameful to use RELIANCE MOBILE.I will definately CHANGE my CARD and will use some other NETWORK who are LOYAL to their CUSTOMERS and NOT A CHEATER. BUT BEFORE THAT I WILL DROP A MAIL AT HEAD OFFICE OF RELIANCE . SO THAT THEY SHOULD ALSO KNOW THIS KIND OF CHEAPEST THING IS GOIN ON. MY NUMBER IS [protected]. U CAN CALL TO THIS NUMBER TO LISTEN MORE GOOD THINGS ABOUT COMPANY?
THANK YOU LOOSERS..__||__SHAME ON YOU..