Reliance Communications Complaints & Reviews

Sir,

My complain is that Reliance service has activated various VAS in my phone, Reliance CDMA number [protected] :
[protected] VAS Altruist Subsc charged Rs 5
[protected] VAS CRBT Prepaid S charged Rs 30

and these following two service is regularly deducting money from my account

VAS Altruist Subsc charged Rs 5
VAS ShemarooVP charged Rs 5
and so on...

All these activations were without my knowledge and consent. I want all VAS services deactivated and also charged amounts to
get refunded to my balance as I never approved such activation and instead was harassed of such regular automated activation
against my will.

I hv cleared all my dues to my regestered no. [protected] which is reliance gsm no. And i have in written that i m clearing all my dues and payment of aprox 720 is been made by me now i m receiving threatening call from reliance company that they r frm delhi high court and they r filling a case for not paying my bill which they raise after my clearing all my dues now i want to sue the company and want to file a case for threating me


Kindly help
Deval sondhi

I bought Reliance Net Connect+ on 13th April 2013. From the date of purchase it is not working in my laptop. All other Internet Services are working. The people at Reliance Store asked to change my OS. I changed it, but still not working. Finally somehow they connected and told me it is getting connected, it should be your laptop problem, they told. But all other Internet devices are working, but their Net Connect is not working, the people are not rectifying the issue. Also their response was very low when I reached them.

I am using my reliance sim(no:[protected]) from more than 1 year and I submitted all the forms when I port it from airtel to reliance I was making call and putting balance on the sim card also. Till morning it was working completely fine but at 1 am it suddenly stopped working and I am not able to make a call or get any call on it. I called customer care they told me that your sim card is bared I asked for the reason so they replied that they don't have any reason it's not on their system. They told me to re submit my form. They are not giving any reason to submit my form and its not possible for me to go and submit my form now on the other hand I don't want to submit my form without knowing that why it's bared. I want to get my sim on soon. Help me!

Hi
i am kiranmayee i am facing so many problems with this reliance people they are torturing us to the core
every month i have to pay reliance bill rs 500/- as my net bill i used to pay regularly and 1 day we thought services are not too good so we thought of disconnecting the connection and 1 month we did not pay cause they already have our advance so we did not pay and after few months reliance agents came to our home and started shouting on my mom and they black mailed my mom that they will put in police station my mom was scared and she made 4000/- rs payment and told to disconect the service they said sure we will do it , we did not use their services but we still made payment to them ....
and after 5 months again they are sending us messages to make payment of rs 900/- when we are not using their connection
please i request you people to take action on reliance and do needful

Mobile no:[protected]
0n 29th June i have recharged with 110 rs and which was deducted by reliance without intimation with other available balance in my card,total 140 rs were deducted.thereafter i again recharged with rs 110 which was also deducted without reason and any intimation.
total rs 250 were deducted and when i tried calling customer care they kept on saying that there is problem in system for three days and after that they rudely behaved and said that they cannot refund without providing any appropriate reason.

My Internet connection along with landine are non operational since July 20th, 2013.
I have raised several complaints with the customer care and Appellate Authority but all in vain.
The Appellate office committed that the issue would be resolved by July 28th, 2013 by all means.
Forget about the issue, I did not receive any call neither any tech visited my place.
This is more of the FYI thing that I am filing an official complaint against Reliance broadband services.
For your ref:
User ID:[protected]
Land line #:[protected]
Contact#: [protected]

Plan: Infinity 1MBPS

This issue has persisted since I took the connection. Not to mention I have LITERALLY raised 100s of complaints.
Every single instance I have been "assured" that this time the issue will be resolved on permanent basis.
WHICH OF COURSE NEVER HAPPENED.
Anyways.. Be prepared..

Regards,
Abhinav Toorray
[protected]
fanzy.[protected]@gmail.com

Dear Sir,

Kindly trace this mobile number as I am getting fake calls and sms at 11/12 pm from this number although I mentioned it's a wrong no. but the person is making calls through small kid even he is not giving his actual name and address and also he is sending sms from internet and I am getting irritate from this so please help me out from this matter.


Mobile No [protected]
Operator Reliance communications
Service type GSM
State ORISSA
Country India


Note:- I have already shared my contact number earlier even I have also requested to delete as it is showing it publicly so please do the needful.
And you can find the number from my previous complaint.



Regards,
Shradhanjali

I bought the Reliance 3G data card in April 22, 2013 and made a payment of Rs. 5050 as an advance towards 6 months of services. However, my services were disconnected in the month of June 2013 on grounds on non-payment. Inspite of several calls to the dealer and the Customer Care Cell there has been no resolution. I have received no services for over a month now inspite of making full payment. Every time a complaint is lodged with the Complaint Cell but no relief is given.

I have been charged approx 100 Rs. unnecessary for VAS which are activated on my mobile without my permission. While i am trying to call customer care number either its going busy or else i am not able to connect because there is no direct number to call customer care. I want the refund of this amount and deactivation of all unwanted VAS from my number.

My Reliance prepaid mobile number is [protected].
Primary number to connect me is [protected].

Thanks,
Sharad

hi... I am Revan...
i have reliance net connect broadband+ . but i have lost my data card number so kindly provide me. details as follows-
MODEL : EC159
FFC ID : QISEC159
ME ID : A000002ED5239C
RSN : RHWCDD[protected]
S/N : F7Z9MB11A2507966
SKU: CDHW13Z1

PORTED BY RELIANCE COMMUNICATIONS INFRASTRUCTURE LTD.
HUAWEI TECHNOLOGIES CO., LTD.

Hello Sir,

I am getting wrong billing messages from 3600 on my cell number:[protected]. I am getting many number of messages daily from this 3600 number. Please do the needful to stop these type of messages which provides wrong information.

Regards,

Hi,

I had the Reliance broadband connection in Madurai, Tamil Nadu. And I disconnected my broadband connection very long back ago(November 2011). I paid all my monthly broadband bills and surrendered all the equipment like modem, cable etc, So, there is no more dues to pay.

But I got the invoice mail every month of Rs.1,678.28 for not surrendering the equipment. I have called the local person and cleared the same by the time itself. He said I won' be getting any more mail regarding any dues. So I ignored.

Today I got a call regarding, a file for court complaint against the payment due amount of Rs.1,678.28 in the New Delhi court. Its making frustration to the customers. Your employee has not updated about the equipment return. So it is reflecting in your system. No proper communication or lacking to update the "disconnected connection" between your team. Reliance going to the helllll.....

Customer A/c Number :[protected]
Billing Account No. : [protected]

This is not fair. As the customer has returned the equipment you have to update in your database. Failing that, you should not blame the customer and asking them to pay the dues.

Actually, I have planned to get a new connection again in the same address. Unfortunately the complaint has rose now :(

Regards,
Arun

hi, I was a reliance broadband customer when I was staying in Bangalore. I changed accommodation within Bangalore. I applied for a transfer request. I did not receive any call from reliance guys. So, I called them back, they said the new colony where I shifted to did not have Reliance broadband service.and so I asked them notify me whether there is an alternative. Then they did not call me and I thought since they couldn't complete transfer they will just end the request. that time I did not have any dues. They sent my ebill after a month for the month after the transfer couldn't happen. what I do not understand is they have an open transfer issue they did not resolve it but still are charging me for it.

Then I was busy with office work, so by the beginning of third month after transfer request I called them and talked to one of regional head guys. he said I will look into the issue and disconnect the service. My roommate also talked to them couple of times and asked them to disconnect. I got the contact number of this regional guy, because he was the one who called us to discuss this non payment. But the connection was not disconnected. Then again the bills started coming in, so then i finally called the reliance guys customer care. Finally after 5 months my service got disconnected, i came to know this because, i stopped receiving bill and started receiving lawyer notices about my failure to pay the bills.

Please find the notice below

[protected][protected]
Sir / Madam,

Under the instructions from our client, M/s. Reliance Communications Ltd., and M/s. Reliance Communications Infrastructure Limited, “Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore – 560029, we issue this Notice as follows.

You are aware that our client is engaged in the business of providing Unified Telecommunication Services to its valid customers. You have availed the said services from our client by submitting the requisite Customer Application Form and other documents under Account No.100xxxxxxxxx0092 provided by our client. The said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. Our client has been generating Statements of Service Charges and the same are dispatched to you regularly from time to time for the services availed by you.

We state that, you have defaulted in payment of the service charges and consequent to the said default, there is an outstanding amount of Rs.6603 /- in your Account. You have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client.

Wherefore, you are called upon to pay a sum of Rs.6603 /- to our client within Three days from the date of receipt of this Notice. The said amount should be paid by cash / DD / Pay Order in favor of Reliance Communications Infrastructure Limited or can also be paid at any Reliance outlets of ADA group. Failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk.

For any clarifications you may be contact Mr. Vxxxx or Dxxxx On Telephone No: [protected] /40942435
You are liable to pay this notice fee of Rs.500/-.
[protected][protected]

I am not some rich guy who can just give money, without any using the service. Please help/suggest me on how to deal with this?

Dear sir/mam

i am a user of reliance from last 4 years,i have reliance no. in this no. they gave me a plan in which i would get a 500 sms on daily basis against deduction of 1rs daily,

now i deactivated this service last year and still my 1 rs is deducted on daily basis.
while i lodge complaint against this matter so many time they always used to say that my problem has been resolve,
but the balance is still deducted daily

plz do something i am tired by lodging complaint against this issue.

vinay chaudhary
[protected]

This reliance CDMA phone gets callerTunes signed-up whenever reliance communications want. I never signed-up for the caller-tunes, i hate them infact. But i got signed-up 4 times in the last 3 years. I am vexed to unsubscribe everytime they do this. Idots. I guess this is how reliance people get rich(all illegal means, fraud...etc). I have also been using tata and airtel, but they never do this kind of cheap tricks...well bcos they are not that kind of people.

I would like to bring your kind notice that I have requested for convert
my reliance Gsm Pre-paid number [protected] to reliance post paid service
on Korba chhattisgarh at reliance service outlet , Niharika Kosabadi
Korba on 11/07/2013.

Reliance sales executive was describe me a plan as monthly rental charges
199, Benefit - 600 min free to anywhere in India, After that 30 paisa
local mobile call and 50 paisa std call be charged, 400 sms free. plan
name reliance postpaid mnp plan 199. also i have requested them for
activate local on net R TO R unlimited free pack - 99 rs p.m rental on
11/07/2013 & i was make so many calls and sms according my bill plan.

When i call today to customer care regarding confirmation for my bill
plan they told me completely different plan which has activated to my
post paid bill plan. I have shocked and immediately contact to concern
outlet, They replied me that deducted amount will back to your account
and committed plan will be activated shortly but it did not happen till
now & no Appropriate steps are being taken by them

Please help me to activate committed plan to my number and revert all
call charges which was charged me in this mistake happens by Reliance sales
team.

Your co operation for the same shall be highly appreciated.

I had subscribed a Reliance postpaid connection a few months back seeing an advertisement on Reliance website that there is a offer on "Unlimited STD Calls" with a fixed monthly bill. The plan was named as "Unlimited 899" and it was written on the website at that time that we can call to all STD number with this fixed monthly bill, no matter how much time we talked . As my relatives are staying outside the state and I had to make frequent STD calls I thought to avail this plan to save my expenses. I then filled up a form in Reliance website so that the customer service representative can call me I can further ask him about the plan if what was written on the website was right or not. After 2 days a customer representative came to my house and told me that what was written in the website is completely right and I can make "Unlimited STD" calls in this plan. I thoroughly asked this to him 3 times to be double sure and I got the same affirmative response from him. I then subscribed the plan thinking that my monthly mobile bill will be restricted to Rs.899. After one month to my utter surprise I got a bill of around Rs.2800! I then contacted the customer representative of Reliance Communications and they told me that there was a "capping" of 3,60,000 seconds for all calls in that plan. But at that time it was not updated in the website as well as the customer representative who visited my house didn't said this! I told the customer care that it was fault on their part because they have convinced me to use this plan by telling lies but they paid a deaf ear to this and told me to pay the dues. I felt cheated. Few days after, I was getting threatening calls in my other cell number to clear the dues accompanied by abusive languages. Can I ask the sovereign Government of India what should I do and when all these big companies will stop looting by telling lies from their own country men?

My Internet connection has been down from 12/07/2013. I have raised the complain on 12/07/2013(Req Id[protected] for very low speed and not assigning IP address to my computer. After that my connection has became down on the same day and I raised another complain for connection not working on[protected]Comm. Id- [protected]). The problem was not resolved till 16/07/2013(no phone call to me and no technical person to inspect the problem). So, I have called the CC but surprisingly they have informed me that the request was resolved and closed. But, my connection was down at that time also. They informed me to call to the reliance secretariat office[protected] for this. I have called to that office and want to know why this is so(request is not solved but the ticket was closed), then they have made another request(Id[protected] and assured me this will resolve within 96 hours and get a call from back end team. Again waiting phase, at 18/07/2013 I have became frustrated and raised a complain for terminate the connection(ID[protected]. But surprisingly, till now(today 24/07/2013 already 12 days has gone) there is no phone call to me and no technical person to inspect the problem. There is no updates for above stated complains and my connection is still down. I want to know,
- when my connection will be up and running?
- How the[protected] has closed with out taking confirmation from my side. At least I have raised the request and its their responsibility to know whether my problem resolved or not.
- 12 days is not sufficient to resolve a single problem!!!!!!!!!!!!!!!!!!!!!!!!
- Is there any technical person really working on this problem.
- when will I get a call from reliance at least for termination. because I dont want to keep such a dead connection and pay bill for the same.
- who will pay the money from 12/07/2013 because I am not able to use the internet connection for the problem of reliance.
- At 02/07/2013 a lady has called me from the reliance regarding solving of req ID[protected] and suggested me to complain over here whatever problem i am facing regarding reliance broadband. I think not to say any more how much reliance is aware about its customer so that I have to came consumer forum for every reliance broadband problem and its a official declaration from reliance.

I've been experiencing Extremely High Latencies during the day, but the pings goes normal after 9PM.
I've been experiencing this problem from like 7 Months.
Whenever I call Reliance Customer Care, they give the same excuse, that there is a server update, and the ping will be fixed in a few days, and after that, they give me a date.
And even after that date, the connection stays the same, High Ping.
I call again and they keep extending the date for no reason.
I don't want to remove Reliance due to their 'Reliability' but I will be forced to do it, unless they perform some serious action regarding this.
My User ID is[protected] and my email address is [protected]@gmail.com
I get a better ping with my Wireless Tata Modem compared to Reliance Wired during the day.