Reliance Communications Complaints & Reviews

When i tried to call a bsnl no from my reliance gsm I always get "this route is busy plz try later". No matter how many times i tried the result was the same. My reliance gsm no is [protected]. I have ported this number from docomo to reliance. Please resolve it as soon as possible.
My mobile number is [protected].

Sir,
This is to inform you that i had taken a reliance CDMA post paid conection mob. no. [protected]. I had used it since few months but soon i got no network. i had complained to customer care but it was not resolved. many a times i complaint to customer care repeatedly and also to reliance customer shops. but they were just giving me assurance only, They have not resolved problem. when i told them to close the connection they were not close it instead of the same they changed the plan. They assured me to resolve network issue soon, but it was not resolved. repeatedly asked to close my connection, but it was not done. later, connection was temporarily suspended and I was informed that my connection is closed, still I am receiving their bills in my e-mail. everytime they are adding bill of new month. Even they took security fee which is not refunded in spite of requesting many time. Please take appropriate action against them.

Thanks.

Amit Kumar Mishra.

Actually this complaint of mine is related to the unfair charges that are reflected in my bill and of late the discomfort due to the unneccessary calls made by the tellecallers of this company with bereft of knowledge of the issue have caused me. I was using 599rs rental plan till june which i decided to end and get my sim converted to a prepaid one.for this i called up reliance customer care.The guy on the other side knowing my request tranferred the call to mumbai from where a Executive name "MAMTA" told me that she can get me the required service of "Reliance to Reliance std free" with less rental i.e of 199rs.I found the plan suitable and told her to activate. A few weeks later i tried to know my unbilled usage. i dialled the postpaid no. but the IVR didn't respond well.The Voice on IVR told me tHo press some digit to know the unbilled usage which i did but i could not got the detail because the IVR exited by saying "thanks for knowing your usage,Thanks for calling Reliance". I tried the same for 2-3times but the it ended up with same response. Few weeks after this i received a sms from reliance that "your usage has reached near credit limit please pay for uninterrupted services". I was startled to learn this. Furious over this i called on *222 where they told me that "your call is connected in PREPAID department please try again to connect to postpaid.This transpired 3-4times but i got the same answer on each and every call i made. Then in Turmoil i called on [protected] which is customer complaint no. and i was bewildered that again i got the same response that "your call is connected in PREPAID department please try again to connect to postpaid". Helpless!!!I decided to wait for them to make a move.And then A FEW DAYS LATER MY NO. WAS FLODDED WITH calls from releiance tellecallers and sms sent from their side alerting me of paying the UNJUSTIFIED bill. Got calls from Mumbai,From delhi by tellecaller Manish Jaiswal,Mayank Guopta,Alok,Shiv..but none could help me out...I was riled and i told them not to call me instead escalate the matter to thei boss and even told them to communicate the matter to delhi mumbai both Offices.So that i won't get disturbed by these calls of reminding me to pay that unjustified bill. It's been over a month. And Know as their is ZERO ASSISTANCE from reliance communication i zeroed at making this complaint.

Please Help.
Regards
Prateek Chaturvedi
[protected]

Sir I am a user of reliance sim card . my number is [protected]. on 8th of this month i was charged some Rs 20+ without my knowledge.....when i called costomer care they wrote a complain and today i got a message that my problem was solved .i checked my balance and found no refund. I want u to take some action.

Dear Sir,

I had given request to relocate my broadband and land line to my new address which just in next apartment i.e. from old address to new address given below on 7th July 2013. I received request no[protected] and the message that my connection will be relocated within 5 working days. After 5 days i received message from reliance that my request no.[protected]Different from first one) will resolved within next 168 hours i.e 7 days.

Now almost 32 days completed, still i didn't got solution. I discussed with reliance customer care, Appellate officer, nodal officer many times and i have recorded all conversation and proofs. There is still no clarity about the solution. Reliance is providing advance rental plan, that means i will pay first and avail service after. As a customer if i am delaying one day in bill payment after due date reliance is adding fine of Rs. 100/-. But from reliance side there is service delay and i booked huge loss due to wrong communication and misguide for service. I have not done any alternate arrangement because of wrong communication. earlier I faced lot of problem with reliance regarding broadband issue for wrong communication & Reliance customer care and nodal authority is even not bothering to inform customer after giving commitment for more than 6 times to resume service.Really disguisting, I have around 65 conversation recording with reliance customer care and nodal officer for complaints raised by me and how much time they have taken to rectify or provide solution. I sent mail to Appellate office on mail id provided by there executive and on reliance website. But all mail was bounced back, i tried to talk their senior but they have not transferred or not given perfect contact details.This means reliance doesn't want that their customer should escalate any higher authority that's why they put wrong information on their website. After getting frustrated from reliance service i am forced to file complain. I asked from reliance about they are going to continue service or not, but reply was yes and with new commitment. I have all recording and mail copy as proof. I want strong action against reliance broadband.

10 days before reliance Appellate office given information that delay because of cable theft, but i checked in my society, in B-block and in G-block connection is working perfectly to my friends home and my flat is in between B&G block. So they have given wrong information to hide their inefficiency. Please find below my both address details.

My Consumer ID[protected]
Land line Phone No.[protected]
Mob. No. - [protected] & [protected]
Name- Rajeev Ranjan

Old Add.:-
G-108, Ganga Kunj, Kalas, Vishrantwadi, Pune-411015

New Add.:-
F-106, Ganga Kunj, Kalas, Vishrantwadi, Pune-411015

On 4th Aug13 i activated the wattsapp monthly plan on my reliance number [protected].Since that day even after sucesful activation of Rs16 monthly watsapp plan money is being deducted from my main balance.I have already called customer care executive 3-4 times to resolve this matter or deactivate the plan and return my money back.i jus get a reply that information regarding your number is not available please call after sumtym.
dont cheat your customer and atleast keep some responsible customer care executives.

Hi, I called to Reliance data connect (customer care) for closing down my net services immediately.(Details :First time called up:18/may/13 between 5:30pm to 6:00pm, after call I received SMS "your request with reliance is registered with ID:[protected],will be resolved in next 15 days" SMS received time:05:52:18pm,date:18/may/13) They never closed down the service, First bill i charged for Rs.475(time period:10/may/13 to 10/june/13).

I went to reliance centre & complained that they charged for entire month which is wrong as I asked to close service from 18/may/13.I said that i am ready to pay the bill till 18/may/13.(I went to Reliance center: Anjli char rasta,Paldi,Ahmadabad). The reliance center people said they cant help so own your own contact customer care N all. So again i called up to customer care, they also did not give proper answer at all.I mailed on 6/july/13 to Reliance centre (paldi) email id:jayprakash dave <[protected]@gmail.com> (I have mail copy)

I never got any replay on that. Then I once again Complained to email Id: [protected]@relianceada.com & CC to : [protected]@gmail.com. Reliance replied : "Your complaint has been registered with service request ID: [protected]on 07/21/2013 at 07:25:08 PM ). It will resolved with in 15 days from the request." "We have taken up your complaint for billing issue with vide service request ID[protected]/21/2013 07:40:57 PM ). It will be resolved with in 48 hours from the request date. One of our executives will respond you shortly." (I have mail copy)

Then Second bill come with RS.1137 charges (for time period:10/June/13 to 10/july13)

On 23/july/13 i Received mail from Reliance saying that they verified billing & everything is correct for time period 10/may/13 to 10/july/13. (still they have not terminated my services).

Then after I emailed my complained to id : RCOMAppellateAuthority.[protected]@relianceada.com (on 25/july/13). They replied : "Your complaint has been registered with service request ID[protected]on 25/07/2013 at 11:44:26 AM) and it would be resolved within 5 working days from the complaint date."

After this I received SMS from Reliance that "after repeated follow up you fail to pay 1137 vide caf[protected] legal notice issued.(date;7/aug/13)

I again mailed on id: RCOMAppellateAuthority.[protected]@relianceada.com asking them why as they said in 5 days issues will be resolved still not solved & I got SMS saying legal notice issued.(7/aug/113) .They replied : "The services of your number have been terminated. Your complaint has been registered for billing issue with service request ID[protected]on 07/08/2013 at 06:58:02 PM) and it would be resolved within 7 working days from the complaint date." (I have mail copy)

Since 18/may/13 i asked to terminated my services & first time I get replay in mail on 7/aug/13-"The services of your number have been terminated."

Note: I have all the emails records for all the communication made. I have all SMS with me still with all sort of request IDs & complaint IDs.

This is unbelievable high level o[censored]nprofessionalism, complete lack of customer approach, unethical & full of harassment & the main part is all are having no internal co-ordination at all & behave that they dont know anything.

I have Reliance broadband connection, connection number[protected] and 1 MBPS plan - almost i am using 3 years on-wards.

In Bangalore area cable cut issue happens on 14July2013 to 04Aug2013 (Problem 100% resolved on 08Aug2013) (they said due to permission issue not able to resolve quickly when ever i will call to Customer care and Applet department), but billing team considered only 3-5 days for wavering the bill (from 23July to 26July2013). This is really worst thing considered very less days and saying its major issue happens so many customers due to that we wont consider for wavering the bill. Why the customer need to pay the bill if customer not received internet connection.

Actually 1st June 2013 on-wards i have given lot of complaints regarding Internet low speed as well as frequently internet connection disconnect and no internet on above mentioned date (the complaints started 1June2013 to 8Aug2013).

What ever they promised speed not received in-between days (1June2013 to 8Aug2013) and permanently internet and land line not worked almost 22-25 days.

I have given lot of numbers, few complaint numbers are furnished below: (i have very few registered complaint numbers only)
Complaint Number - date requested
[protected] - 5 July 2013
[protected] - 6 July 2013
[protected] - 9 July 2013
[protected] - 13 July 2013
[protected] - 23 July 2013
[protected] - 24 July 2013
[protected] - 29 July 2013
[protected] - 02Aug2013
and many more complaints.

Why they considered very less, please take necessary action on this.
Even i explained in the calls everyday, I am suggested to those Applet team and customer care people to open all recorded conversations and what exactly problem faced customer and when it is resolved, according to that take necessary action also. But no use.
Even i sent a mail to "[protected]@relianceada.com" and "RCOMWireline.[protected]@relianceada.com"

I am requesting you people to Please take necessary action on this.

Regards,
Pradeep
Bangalore

I HAD not deactivated my sms pack or not raised any requesy for deactivation but still the sms pack had been deactivated and sms charges was shown on my bill but accordingly if they do not deactivate the service from their side bill will not been raised

the fault is at reliance end and when i came to know that sms pack is not active in my number i request for the same on the date of 20.7.13

had mailed the reliance customer care many a times but getting a same reply

my mobile number is [protected]

VAS 'Altruist Subscription' was automatically activated on my phone ([protected]) at 1.26 pm on Friday 9 August. I was charged Rs 49.00 for this. There is no explanation about how this was activated, and the customer care agent was unable to refund the charges.

The full transcript of my call is below:


You are now chatting with sheetal
(15:12) sheetal: Good Afternoon! Bhaskar ,let me confirm your number [protected] , is it correct?
(15:12) Bhaskar: Hi Sheetal, My subscriber number is [protected]. I have just been charged Rs 49.00 for VAS 'Altruist'.
(15:12) Bhaskar: Yes, correct.
(15:12) sheetal: Please be online let me check the details.
(15:14) sheetal: As I have check you have been charge for Altruist Subcription for Rs 49.
(15:14) Bhaskar: What is this subscription? I have not signed up for this.
(15:14) sheetal: Such service gets activated on selection of the invalid option while checking the balance and if you have click on any invalid link while surfing internet.
(15:15) Bhaskar: Please explain - my phone was not being used at the time, and I have not clicked on any links.
(15:15) sheetal: It has been activated by dialling any of the star code.
(15:16) Bhaskar: As I have explained, I have not used the phone - the time of the message is 1.26 pm, the phone was not used - this has been automatically deducted for no reason. I did not use any star code.
(15:17) sheetal: I understand your concern sir.
(15:17) Bhaskar: So, what is the solution?
(15:18) sheetal: I will take request to de-activate these pack .
(15:18) Bhaskar: What pack? You have just said that this was automatically deducted because of clicking on some invalid link - I am confused by your response. What, exactly, are you de-activating?
(15:19) sheetal: These is Altrust event it is a VAS services.
(15:20) sheetal: These is a VAS pack activated by dialling any star code.
(15:21) Bhaskar: What is the service? You are not explaining. I will have to complain about this, as there are many reports about Reliance charging customers for VAS without them having requested these - I do not find your explanation satisfactory.
(15:22) sheetal: Such service gets activated on selection of the invalid option while checking the balance and if you have click on any invalid link while surfing internet.
(15:22) Bhaskar: I have just told you that I have not checked balance or surfed the internet - you can check the transactions on my account to verify - so, please explain, otherwise transfer me to your supervisor.
(15:24) sheetal: Sorry we do not have authority to transfer the chat
(15:24) sheetal: Can I take request for de-activation of these VAS pack ?
(15:25) Bhaskar: Can you tell me what is the service? You claim I have subscribed for this - Rs 49.00 is a very high charge! What is the service. I have texted 121, and they say no service is active on my account. You are asking me to de-activate something, but cannot tell me what is active!!
(15:25) Bhaskar: What is the VAS pack that you are de-activating? Please specify.
(15:26) sheetal: As I check Altruist VAS pack has been subscribe in your account .
(15:26) Bhaskar: What is Altruist VAS pack? I have asked this question three times!!!!
(15:26) sheetal: It is a VAS Pack.
(15:27) Bhaskar: Yes - what is the Value Added Service (VAS) - what do I get for Rs 49.00?
(15:27) sheetal: It is just a VAS services.
(15:29) Bhaskar: What do you mean - "just a VAS services"? When a customer is charged for a service, you should be able to say what the service is - is it free calls, ringtones, what is the service? You are not able to explain - this is nothing but stealing money from your customers!
(15:31) sheetal: You will get different services messages in these pack.
(15:32) Bhaskar: What messages? You are still not telling me what the service is? Messages from whom? For what purpose?
(15:33) Bhaskar: Please see this thread online - there is evidence that Reliance Communications is doing this to other customers:
(15:33) Bhaskar: http://www.consumercomplaints.in/complaints/reliance-cdma-unnecessary-vas-servic...⇄
(15:33) sheetal: It is a value added services in these you will get messages about all services such as songs,movies, cricket etc.
(15:34) Bhaskar: I did not ask for these - or request them. Please de-activate immediately, and refund these charges for Rs 49.00. I will also escalate this complaint online.
(15:35) sheetal: Please be online Iam taking down your complain for de-activating these pack .
(15:36) Bhaskar: I am online. I would also like the charges to be refunded to my account.
(15:37) sheetal: Sorry re-fund will not provided to you for the same.
(15:38) Bhaskar: Can you confirm de-activation. I will raise a complaint about the refund separately.
(15:39) sheetal: I have taken down request for de-activation of these pack
(15:39) sheetal: Your request id is[protected]
(15:40) sheetal: You will get resolution within 2 days.

HI
I want to registrer a complaint agianst reliance GSM service provider on 08.08.2013 they activate some kind of VAS(value added service) on my mobile @ 23:40hrs & after that i was received a message that rs.5 has been deducted from your acccount for that unknown service On 09.08.2013 I was register a complaint regarding that on R Customer care & they sort out this problem & refund that partiular amount. After 2hrs on aound 12:40pm again i recieve a message that mobile 3g internet pack has been activated on ur phone & this time they deduct rs 10 from my mobile balance regarding that iwas agian call in reliance cust. care they said that this service us activated by u & this time i cant refund that amout to u. When i was asked them through which mode i was activated this service they told me that when u call in the morning to our customeer care center at that time u request our cce to activate that service on ur no. but i dont request taht to him iwas just call to him regarding that VAS has been deactivated from my phone. PLS help me ragrding that what kind of action i would take against them

Respected Sir,

On 7/08/2013 at 19:21:16 I recharged my reliance number [protected] with online recharge payment of Rs.18 from reliance official website. After I made the transaction from my SBI VISA debit card I got a conformation message on the website with the following details:


Receipt no: AMIR40194715
Customer name: IMAN MONDAL
Transaction number: 44665601
Authorization code: MSPD[protected]

But when i check my mobile then a SMS came about failure of my request.

AND on 8/08/2013 i got a mail about the transaction too but my number is not yet recharge..

Plz review it soon and i am attaching the mail copy to.

yesterday i recharged for 50 rupees.. but now balance is 30 only..
already i had 15 rupees in my main balance before i recharge..
i have promo 2 balance 40 rupees so how did my main balance was reduced..
i called to customer care at 5 but still now i didn't get a proper answer..
last called i waited for more than 10 mins but finally they cut my call
without a proper reason.. today i call them for more than 6 times..
really worst & poor service.. they hurt me very much..
because this is not first time they behaving like this..
i'm going to stop using reliance network & i'm stop going to my friends too..
As much as i'll stop my surroundings too..

unwanted reduction from my main balance due to some VAS which is activated by company itself without my permission and i am facing this problem from past 2-3 months. and when i called them to told them about this they refunded only 10 rupees but from my account 20 rupees has been deducted
so please see this problem as soon as possible.

Hi,
I was using reliance connection 1 n half yr before, discontinued coz of poor network and service. They had billed be 1200Rs for the service which I did not use it, now they have filed case against me for non-payment of 1200Rs and I am getting calls from a person who states himself to be a Lawyer (details below), Why should I pay for pathetic service which I have not used it. It's a mental torture, he is calling and using abusive language which is not bearable. I would have banged him if he was in front of me, i stay in bangalore and he is calling from Delhi. To Avoid these calls I am forced to make the payment of 1200Rs for no use.

If anybody can help me with to get the refund from Reliance for service which I haven't used it will be great and Kindly take action on them.

My Reliance Net Connect No. [protected] (this is being used by someother person now, I was using it 1 n half yr before)
Person calling me as Lawyer, [protected] (RC Goutham)
His assistant who is irritating with foul language, [protected]

Rgds
Arvind Kumar
[protected]
[protected]@yahoo.com

I am a subscriber of Reliance broadband and landline service from the past 2 years. Recently, I wanted to change my plan from Rs.549 combo plan to Rs.699 plan. But just to get to talk to an executive it takes about 3-4 mins because of the Interactive voice response system.

After you finally hear a real human voice, you have to repeat details like customer ID (which was punched in earlier), name, city/place you are calling from, registered mobile no. etc then they keep you on hold to "get more info". Few minutes later, the executive again comes online and asks you few questions, and puts you on hold to "get more info". This keeps happening each and every time you call.

And generally after about 10 mins of the call (out of which you are kept on hold or facing the options from the IVR system for 9 mins) you get fed up and hang up the phone.

So basically, people waste the time, money (the call charges) and patience on incompetent system and its incompetent executives but still get no redressal of their complaints or information about services. The experience is worse if you call from the Reliance landline to Reliance customer care service as the call is never put through to an executive.... the IVR system itself decides that you don't need to talk to any executive.

So what exactly is the point of having a Customer Service if Reliance cannot provide any help?

respected sir

we are very old customer. i am doing more time complain on *369 and our complain no is[protected]. i hope reliance is leading company in communications. please take this complain series. our reliance phone no[protected]

Manish Patel
[protected]

THIS IS IN REFERENCE TO FIXED WIRELESS LANDLINE NO: [protected].
ON TAKING THE CONNECTION ALL REQUIRED DOCUMENTS WERE SUBMITTED OF A PVT. LTD. COMPANY, AS THE PHONE IS TAKEN IN THE COMPANY'S NAME.
FORM 18, WAS ALSO SUBMITTED AS THE THERE WAS A CHANGE IN THE ADDRESS.
BUT THE CONNECTION WAS TERMINATED, AS THE RELIANCE PERSONNEL, WENT TO VERIFY AT THE OLD ADDRESS, AND DID NOT SCRUTINISE THE DOCUMENTS SUBMITTED TO THEM.
NOW RECEIVING A WELCOME CALL, WHEREAS THE CONNECTION IS DEAD FROM THE SERVICE PROVIDERS END.

CEO, Reliance Communications

It bring me great agony at the hands of some of your collections agency who are calling me without establishing facts & threatening to pay amount which is not due form my end.

I had a mobile data card which i lost almost an year back (# [protected]). I called up Reliance customer care on 12th July 2012 at 2:15 PM & reported the same to the person by the name of Saraswati & asked for blocking that data card. I was told that it has been blocked & you would be required to pay the coming invoice. I paid that invoice & again the same got generated next month. I again called customer care on 24th August 2012 at 2:04 PM & spoke to person by the name of Guru Prasad & complained but was told to pay the amount post which the same would be blocked.

I did the same again but to my surprise i again received the invoice next month which i have refused to pay since it includes only rental charges & not a single penny for any kind o[censored]sage.

Over the past few months i had been receiving calls for the same & i narrated the entire story again an again every time, and everyone promising me to check & get back.

This entire issue reached its limits when i recieved a call on 6th August 2013 from a number[protected] at 2:15 PM . The person on the call posed as a lawyer calling from Tis Hazari court. When i asked him the reason for the call, he started abusing me & when i asked him to talk decently, he said "TU KYA PRIME MINISTER HAI jo main tujhse tameez se baat karun" & called me a "CHOR"..

IN the morning today I got a call from Tis Hazari court & now they are telling me that of Rs. 1500 dues that are there, my usage is worth Rs. 500, so pay that & the rest would be waived. I asked her to send me the details of my usage & if the same is true, I would pay up to which she denied that she does not have the details.

I want to know if this is how customers are treated in your organisation. I have another data card with me & there is no issues there. in fact even with this one, my payments have been always on time.

I want a resolution to this immediately or else i shall be forced to move the consumer court for final solution & claim for the harrassment caused to me mentally by your collection agencies.

Thanks
Nikhil Jain