Reliance Communications — False postpaid bill | |||
From, Ayan Bhattacharya 454 Sarat Chatterjee road Howrah-711103 Mob-[protected] Landline[protected] Respected sir, I had been using reliance prepaid number [protected] since 2005. On 25.3.2013 I got a call from reliance and the person told me that they have designed a unique plan for me where if I pay a monthly rental of Rs.199, I will get 600 minutes talktime on other mobile, 400 sms and reliance to reliance free for lifetime. I agreed and as per my request my account was transferred to postpaid on 28.3.2013. after about 10 days when I called up reliance customer care to enquire about my plan it came to my knowledge that an additional pack of Rs.99 was activated in my account without my consent. Further I also came to know that no such provision for reliance to reliance free is available under the Rs.199 plan. Therefore I may assume that the person who called me to transfer my account to postpaid intentionally misguided me for his personal benefit. Finally, the bill for the period 28.3.2013-22.4.2013 that was served to me is totally absurd, false and misleading. I have doubt about the academic qualification and honesty of the employees by whom this bill was prepared. The discounted units on local and STD sms provided to me for the period is 284(shown on page no 4 of the bill), where the consumed units is 205, therefore inspite of my free usage on sms not being fully utilized, a non discounted usage charge of Rs.97 was applied to my bill. I am totally dissatisfied with the whole experience and I have permanently closed down my number. I have made all necessary payment . This is violation of the Consumer Protection Act,1986. Therefore i request you to look after the matter. Thanking you. Yours faithfully Ayan Bhattacharya. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Customer,
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
I have received an email from the Appellate Authority stating that the sms have been correctly charged. In this regard, I wanted to know how and at what rate the sms have been charged, but i was not provided with any clear information in this regard. Here i would like to inform u that i was provided 284 sms for the period 28.3.13- 21.4.13, and i have used 205 sms (as shown in page number 4 of my bill). Again under the Rs.199 plan, the sms charge for a single sms is Re.0.20 paise (as shown in page number 4 of my bill).Therefore, i would request you to state in clear terms how the sms have been correctly charged and why the additional sms were charged at Re. 1 per sms. You can contact me at: Mobile: [protected],
Landline:[protected].
Yours Faithfully,
Ayan Bhattacharya..
Landline:[protected].
Yours Faithfully,
Ayan Bhattacharya..
It is to inform you that till date I have not received any response from reliance communication..
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
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