Reliance Communications — Frequent disconnection of services

 
7 Reviews
Gujarat, India
 manishdhariwal27
I purchased reliance broadband connection 6 month before. My customer id is[protected]. I am facing disconnection of service every week and its getting 7 to 8 days to be resolved.I get the error like 'Local area connection doesn't have valid ip configuration'.

Every time i register the complaint the cycle goes as,Customer care(24 hrs)-> no resolution-> Supervisor(24 hrs)-> no resolution->Appellate authority(4 days)-> no resolution->Rapid resolution department(2 to 3 days)-> finally gets resolved(3 days is called RAPID in terms of reliance).This cycle is continue since March 2013. My first major complaint was lodged on 4th June 2013 and got resolved on 11th June 2013.

Each time if we ask for clarification,they simply respond that the EDP was down(small equipment placed in a society especially for reliance customers from where we get the connection.)

We can understand that its an technical issue so it may be there,but how its possible that it gets repeated every 5 to 7 days? My connection is not working at the moment i am writing this complaint. Its down since last Friday,2nd August 2013(since 6 days).

I request everyone not to go for this company ever because you wont get any satisfaction as per as the customer service and maintenance is concerned.

You can further contact me on [protected] if you have any doubts or queries regarding the same.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Reliance — disconnection of service

I have been a member of the services offered from reliance since the past 5 years and without any notice to me they have sent me a summon. whereas i have already applied for the discontinuation of the service for this number. I was told some senior executive would call me to le me know how to go about the discontinuation of the service and no one has called and even the customer service representatives dont talk properly. I expect an apology from them as soon as possible

Reliance Communication Ltd — Disconnection of service

I have a Fly model DS-100 with dual sim and valid IMEI handset. I have received two messages that the IMEI number is invalid and my connection will be terminated. I have checked the genuiness of the IMEI through the internet and through SMS at 57886 both resulting that my IMEI for the set is correct and valid. In such now suddenly disconnecting the service has resulted in loss of many incoming calls and other important conversations for me. This is truly bad and low in service without properly ascertaining the actuals. I had even called the customer service even before the disconnection and informed them that the IMEI is genuine but i got a tame response to once again go to service centre and pay Rs 399/- and get another IMEI number. Please help me
My mobile number is [protected], IMEI is [protected] , make FLY model DS-100
Thanks and regards
Jithendra V V
I AM USED MOBILE VCALL SPRAK - 329
ITS IMEI NO. IS [protected]
my sim has been stolen pls do needful

Reliance — frequent disconnection

Hi, this is neeraj from bangalore. iam using reliance broadband since 1.5yrs and i have lots of problem with frequent disconnection. iam sick and tired of calling the customer care number as it is no good to me, because im still facing this problem.plz help. My number is [protected]
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    43%
    Complaints
    18329
    Pending
    3836
    Resolved
    6885
    phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    location
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance Communications - Frequent disconnection of services