[Resolved] Reliance Communications — additional CUG charges in my mobile bill STATEMENT every month | |||
dear sir , I'm being charged additional 50 rs every month as CUG Recurring charges every month .my phone number is [protected]. i did filled up a form for cancellation of this CUG number in December 2010 & i was informed that it is been deactivated & its been around a number of months since I've being charged additional rs 50 as CUG charges. As i am not in habit of seeing the bill statement carefully, i used to pay the bill without seeing the details ,though this time i noticed the details & found that I've been charged extra rs 50 as cug since past many months , since June - July 2011 i guess. when i called reliance customer care, they told me that they have no solution for this & they wanted me to go to reliance web world & when i went to reliance web world they also didn't gave any satisfactory response . I've been a reliance customer for past 7 years & am not at all satisfied with the customer service after this.. i just want to request RCOM to deduct these charges from my bill & deduct or give me a refund in my bill by seeing my previous bill history as i was charged rs 50 extra as CUG charges since June-July 2011. seeing all this i feel like switching to any other telecoms may be airtel or vodafone. a frustrated customer Mr VIJAY SHARMA , MOBILE NO. - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi
I had also faced the same problem twice of over billing for the services not used by me. Last time they charged me for the Cricket pack 49 which i never subscribed so they reversed it and the caller tunes they are charging 30 Rs on their own without any subscription and this time they charged me 265 Rs for Games, Music station, Ringtone pk and mytune etc. and telling me that you have used all these and showing me the dates and they themselves are putting the dates and telling me that you have used these services. and when i asked for the senior authority ph number for complaint they refuses to give that also. They are continuously sending the SMS for ringtone packs and music and when i delete those i think they are charging for that also.or they have passed my number to some other person using these services.
It's better not to use their services anymore.
They have to seriously think of these issues as this might hit their customer base soon.
regards
Deepak Rustagi
+91 [protected]
I had also faced the same problem twice of over billing for the services not used by me. Last time they charged me for the Cricket pack 49 which i never subscribed so they reversed it and the caller tunes they are charging 30 Rs on their own without any subscription and this time they charged me 265 Rs for Games, Music station, Ringtone pk and mytune etc. and telling me that you have used all these and showing me the dates and they themselves are putting the dates and telling me that you have used these services. and when i asked for the senior authority ph number for complaint they refuses to give that also. They are continuously sending the SMS for ringtone packs and music and when i delete those i think they are charging for that also.or they have passed my number to some other person using these services.
It's better not to use their services anymore.
They have to seriously think of these issues as this might hit their customer base soon.
regards
Deepak Rustagi
+91 [protected]
Reliancecommunication — billing statement
sir, i have not yet received my bill payment statement still now. my billing date is nearing. so mail my bill amount immediately. i dont want to pay any penalty my no [protected] We do not receive local call-details for our Land Phone No. 32506949. Kindly provide local call details with the forthcoming bill
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Reliance Mobile — Extra Monthly Charges in bills
From 5 month they are add Rs.50/- extra in my monthely chargesh. I complate much more time but they not taken any type of accastation, i am very headdeck from this co.