Reliance Communications Complaints & Reviews

Hi this is Debashis Mukherjee ([protected]), purchased a Reliance 3G data card (RSN:RZTCDC[protected] & IMEI:[protected]) on 23rd March, 2011 from an agency named, Aditya communication at Khardah with RS.2499, but since last Sunday night it is not working and the device become so hot.So I am in real problem as I cant use net that is essential for me.Please try to solve my problem asap.Also please tell me any ZTE service center location at Barrackpur.....

Dear Sir

i am use your service Reliance Gsm and its number is [protected] .i am recharge my account in Rs 99 and that plane is gprs internet . but i receive massage in recharge for MBBP98_3G is successful recharge . and its validity is 0 days. i am recharge is 20.10.2011 (6:35pm). i see your website regarding recharge but there is no any plan in 98 rupees .but i receive that massage is please pay 98 rupees ..
but i am not interested any 3G plan . so Please tall me which service is activate by your server. i connect your customer service but he say my server is some problem Please connected later . i am call to 4 time , but always say server down ...


Thanks and regards
vinay kumar gupta
[protected]

My broadband internet is not working since 9 days and I am tired of giving complaints/reminders to Customer care, Local head office and Nodal office.

Today I called Applleatte Office Gujarat and they just said to contact rajkot office number without even listening whole thing.

My user id:[protected]

Since 13th October, 2011 I am calling all of them and nothing have happened till now. I am just getting stereotype answers that they are forwarding my complaint to concerned department.

Please help.

Thank you,
Kumarharsh Jadeja

MY NUMBER-[protected]
I AM REALLY TIRED OF REPEATEDLY COMPLAINING ABOUT RELIANCE.JUST NOW MY BALANCE STAND TO BE RS 49 WHILE IT WAS RS 85 JUST A MINUTE BACK WHEREAS I MADE NO PHONE CALLS NEITHER STD NOR LOCAL THE WHOLE DAY!ITS REAL SARCASTIC SITUATION!
FOR LAST TWO MONTHS I AM GOING THROUGH ONE OR OTHER HARASSMENT.IT WAS NEVER LIKE THIS BEFORE.I FROM THE VERY BEGINNING IS A RELIANCE CUSTOMER.PRIOR TO THIS NUMBER,OTHER NUMBER THAT I HAD BEFORE,EVEN THEN FACED NO PROBLEMS.FOR LAST ONE WEEK I HAVE APPROACHING RELIANCE CUSTOMER CARE SINCE TWO SMS PACK HAS BEEN RECHARGED AT MY NUMBER AND I WANTED A CLARIFICATION THAT WHILE I DID WRITE AT THEIR CUSTOMER CARE TO DEACTIVATED RS 39 SMS PACK AND CONTINUE WITH RS 19 SMS PACK.EVEN THEN BOTH OF MY SMS PACK BEING ACTIVATED.THIS IS A SEPERATE ISSUE WHICH IS ALREADY TROUBLING ME AND NOW RIGHT NOW THERE IS SUDDEN DEDUCTION OF RS35-40 . IT HAPPENS EVERY MONTH THAT THEY THEMSELVES ACTIVATE ONE OR THE OTHER SCHEME AND THEN HARRASS THEIR CUSTOMERS.ERALIER THE CONDITION WAS MUCH BETTER.PLZ DO THE NEEDFUL.AM REALLY TIRED OF THIS HARRASSMENT.THEY ARE SIMPLY MENTALLY TORTURING THEIR CUSTOMER AND CHEATING.DO THEY THINK THAT WE HAVE PLENTY OF TIME TO COME UP AND PUT UP COMPLAINS EVERY MONTH!!!!!!!I AM REALLY FEDUP OF THEIR POOR SERVICES.INSTAED OF TAKING UP ONE MATTER ,THEY FURTHER DEDUCTED RS35 FROM MY ACCOUNT RIGHT AT THE MOMENT!!!!!

Dear Consumer Complaint,

I had recharged my mobile number [protected] on 3rd October,2011 according to which I was suppose to get 20 p/min on Reliance STD/ LOCAL. But unfortunately I am not getting this benefit. I had complaint on this issue approx 8-9 times but still nothing happened. I request you kindly look into this matter and help me in getting the benefit of the tariff. I am extremely fed up wid calling nd complaining on Customer Care. I always get the resolution Message but nothing happens. Please look into the matter immediately.
Thans and Regards
Anu Gupta

Dear Sir,

I m very upset due to bad service of Reliance. I m customer of Reliance [protected] with near about 5 years.today (20th oct 2011) early morning i am in journey and I have to make urgent call to my office this is very essential call for me.I don't know what happened to network (RELIANCE).My mobile number is having 299 unlimited local reliance-reliance free daily 30min other network.and also Rs.30 balance in my account.

After the conversion with irresponsible customer care care executive named VIKRAM says I don't know why it happened,it was cleared by 7o'clock.

As a result i lost contact with my officials.they don't have information they don't have intimation also regrading their network jams.this is my 4th experience with reliance.

Hi ALL,

This is to let u know that a pack has been activated by Reliance Company on 16/09/11 without my consent and a thirty rupees deduction was made due to this on my no([protected]).
I want a refund of this money as the pack has not been activated by my end.

Moreover,I am registered with DND then why the Reliance people are calling me.


This is not happening for the first time.
Looking for ur Respose.

Regards
Atul Goel
Mobile#[protected]

Sir,
I am a reliance prepaid customer.My mobile no. is [protected].I have a complain regarding wrong deduction from balance.I found that from my balance they have deducted almost Rs 45/- in last two month for some value added service.I never ask for any value added service but without my knowledge they provide value added service and start deducting amount from balance.I want the amount to be refunded as early as possible and hope in future they will not activate any service with out my knowledge and stop this type o[censored]nethical practice in their business. Regarding my complain I wrote to nodal as well as appellate officer but they never reply or sort the preblem.

from
sankar nath dey
[protected]

Dear All

I Use to Given One Complained Regarding Unnecessary Balance Deduction On My Number- [protected]. Before One Week . I Did't Get Any Reply On That . Second Think is That I Took One New Number- [protected]. On This Sunday 16/10/2011.
On First Recharge 103 R.S Of 3 GB Net Serving . On That Day I Just Got Only 500 MB With One SMS From Reliance Company That Balance
2.5 GB Will Add With In 72 Hour On My Number. Already 72 Hour is Left. Till The Time Isn't Got My 2.5 GB. Totally Disc ousting Service From Reliance Company. Please Take Some Serous Action Agents Reliance Company..?


Thanks & Regards
Rahul Haldhar
[protected]

Reliance has got the most pathetic customer service ever seen....for any sale, they will be after you and will get on to your nerves but for any assistance they will just disappear, you keep trying to get in touch with them but you will never be able to get through their numbers or even if you will be able to get in touch with any of the customer service executive they would tell you to get in touch with the person who made the sales but these executives will never take the complaint or give any satisfactory answer. India is way behind in customer service. People here only know how to make their commissions by making a sales but don't know how to retain a customer.


We purchased reliance netconnect on 3 Oct and all the required documents were submitted by 5 oct to VRITI Communication ppl, it’s been 2 weeks now and the connection is still inactive.
God knows why reliance is always after selling and way far behind in customer service. Your guys only know how to sell but don’t know how to retain a customer.
The negative impact reliance services has on me has already been posted on the consumer forum websites. Though your company is going to remain the same I guess, it doesn’t matter to you coz at the end of the day you are getting business from sales and you will just say sorry for the inconvenience to the agitated customers.

My reliance MDN & RSN no is [protected] & RZTCDC[protected] resp.

Even your customer service people doesn’t know how to provide a resolution, we were told that you need to get in touch with the person who sold you the device we can’t do anything for this complaint.
The seller’s no is[protected] &[protected] which never gets through and as you can see from the below email I didn’t get response for my email as well.

My reliance broadband internet connection is not working from the last one month , I have registered complaint about my problem to reliance communication customer care . They have assure me that your problem will resolve within 24 hours but till date , I have not received any response from their side. The complains no are[protected] ,[protected]. Please look into the matter and do the needful .
From :
Vishal Bhardwaj
email : vishal.[protected]@yahoo.com

SIR,
I REQUESTED FOR DEACTIVE MY SERVICE BECAUSE OF SOME REASONS....BT I WANT TO BE CONTINUE WITH YOUR SRVICES...SO PLZ SIR,ACTIVE MY SERVICE AND I HAVE PAID MY LAST BILL BEFORE 4 DAYS AGO,WHICH WAS 1115/- RS...

PLZ SIR DONT DEACTIVE MY SERVICE AND I WANT TO CONTINUE WITH THIS SERVICE....


PLZ SIR,...I WILL BE GREATFULL TO YOU....

LOGIN ID=[protected]
NAME=YOGESH KUMAR GAUTAM
CONTACT NO.=[protected],[protected]
EMAIL ID=[protected]@GMAIL.COM
MR YOGESH KUMAR GAUTAM
address=116/162 AGARWAL FARM MANSAROVAR
JAIPUR - 302020
RAJASTHAN
Contact Number : [protected]
Customer A/c Number :[protected]
Billing Account No. : [protected]

Dear Sir,
i have taken a reliance postpaid mobile no.[protected] worth Rs. 300 INR (Rs.250 for Security Deposit +Rs.50 for SIM purchase) as on[protected] form reliance communication ltd,c-scheme jaipur.
From:-Mr.Muri Singh
Sales Representative
Mobile No.[protected] & [protected].
he don't tell me any rules to follow or whatever.
my this mobile no. is Stop working(outgoing calls & SMS Stooped) as on 28-9-11,i call to Reliance Customer care,they tell, ask you r sales representative & My Sales representative, Mr.Muri singh is ignore me Till 8-9 days(lump sump) and doesn't pick my call after that he answered me that your F.I is not completed. then i said OK no Problem,please tell me another way to got this connection start again, he tell me that , there is no way to start this connection again, you have to purchase a new connection by another name.i tell him ok i am agree to purchase an another connection by my Brother name(Mr.Iqbal Singh), Mr.Ravi Sharma(his Mobile no. [protected], he is another Sales resp. in Mr Muri 's team).i gave him my brother's ID & Rent agreement for a new Connection they gave me new connection no. [protected] as on 8-Oct-2011 worth Rs. 100 For new SIM purchase, i tell him that why you take Rs100 ,now last time i gave rs.50 only he tell that for new form & other formalities , then i tell OK but do whatever which is right by law & legal.he tell me ok madam.
then after 5-6days my this connection is also stopped again.& my outgoing calls are restricted.
As on 14-10-11 i call to my sales Representative Mr.Muri on his [protected] this mobile no.but he not reply me till today[protected],
now i am very-2 Worried about this.
Kindly help me in above matter now i do not want to take any connection , i want my money Rs.400 & my all documents return back. i have an doubt that he has misuse my documents.

Thanks & Regards:
Ravneet Kaur
[protected]
[protected]@yahoo.com

I have taken Reliance Netconnect+ USB modem with unlimited plan. My 1 month is completing tomorrow on 17 Oct 2011. I searched on Reliance site for prepaid unlimited plan for Internet. It was 800 for 3.1 MBPS. Its second thing i am never got this speed till now.
So i recharged with 800 Rs. Online. I got message by Reliance that your recharge is successful with 800 Rs But is not in conjunction with your plan. When i called customer care, He also told same thing and asked to wait for 24 hours to get money reverted in bank account or call to bank people and recharge from outside reliance shop after 24 hours. This is ridiculous.
Either this recharge facility should be available online for unlimited net plan OR Reliance should keep a note on WEBSITE that you cannot recharge online for UNLIMITED plan.
I dont know how they are taking care of customers.

slow downloading speed, downloading speed 10kb only. i contacted with khalid the consumer support officer of reliance netconnect. but he didnot solve any probelem and he didnot give me any solution for my probelem. and my complaint no. is [protected].

Sir/Madam
I have complain so many times to reliance gsm because they activated caller tunes and other services in my number without mu any concern not only one time but so many times.I have activated DND services also but they could not hear my complaint they neglected my complaint.Now I am fed up for all this.Even I can't changer my number because this is my very old number.I complaint in this forum earlier also. Now what can I do ? they deducted my account daily. My account are deducted daily without any reason what should I do. Kindly solved my problem you are only my hope. My mobile no is [protected]. My name is Rosy Pradhan.I am poor housewife I am unable to recharge my account all the time so please help me.

Refund of Deposited amount as security & pending commission....................
Sir,
My self Davinder Singh Prop. Of M/S Sarvottam Telecom Services. I was working with Reliance communication Ltd.Till March 2008 as a Local Business Associate. My LBA code is [protected].
I was resigned from distributionship of reliance on 10th march 2008 with one month notice period..i have sent so many mails to contact persons but i have still wating for our settlement.circle head gives me committment date 23rd feb 2009 for settlement.but he has fail to fulfill his committment.i have sent to you our resignation copy.also see mails sent by me and received from company.

...................................


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Flag this messageFw: Account settlement Last ReminderTuesday, 17 February, 2009 3:23 PM
From: "Sanjeev.[protected]@relianceada.com" <Sanjeev.[protected]@relianceada.com>View contact detailsTo: [protected]@yahoo.co.inMessage contains attachmentssarvottam resignation.doc (232KB) No virus threat detected File: sarvottam resignation.doc Download File

fyi.

Regards,
Sanjeev Teotia,
RIM[protected]
----- Forwarded by Sanjeev Teotia/RCOM/RelianceADA on 02/17/2009 03:15 PM -----
Sanjeev Teotia/RCOM/RelianceADA
02/17/2009 03:18 PM
To [protected]@sarvottamTelecom.com
cc amarinder.[protected]@relianceada.com, imtiaz.[protected]@relianceada.com, munish.[protected]@relianceada.com, rajeev.sh.[protected]@relianceada.com, ravi.[protected]@relianceada.com, vimal.v.[protected]@relianceada.com
Subject Re: Fw: Account settlement Last ReminderLink






Dear Mr Laadi,

This has reference to our telecon today regarding resolution on your account settlement . During our discussion you have clarified your requirements to us and now the same would be incorporated while processing your settlement. We are taking up the issue with concerned and shall be closing on the same latest by 23rd Feb 09 EOD..

Regards,
Sanjeev Teotia,
RIM[protected]


Sarvottam Telecom Services <[protected]@yahoo.co.in>
02/17/2009 01:01 PMPlease respond to
[protected]@sarvottamTelecom.com


To sanjeev.[protected]@relianceada.com
cc ravi.[protected]@relianceada.com, imtiaz.[protected]@relianceada.com, amarinder.[protected]@relianceada.com, munish.[protected]@relianceada.com, rajeev.sh.[protected]@relianceada.com, vimal.v.[protected]@relianceada.com
Subject Fw: Account settlement Last Reminder







This is my last reminder to all of you...
i think nobody wants to settle my account.i have sending mails to all of you but i do not recieve any detail of my account.circle people don't want to attend my call.i think that is my very big mistake when i joint with RELIANCE COMM.if you have not any intrest in my account settlement and i cannot recieved account settlement detail then my next mail to chairman of Reliance communication. Remeber That my account settlement case pending from Last 11 months.

Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Fri, 30/1/09, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement Reminder
To: ravi.[protected]@relianceada.com, sanjeev.[protected]@relianceada.com, imtiaz.[protected]@relianceada.com
Cc: amarinder.[protected]@relianceada.com, munish.[protected]@relianceada.com, rajeev.sh.[protected]@relianceada.com, vimal.v.[protected]@relianceada.com, arvind.g.[protected]@reliancada.com, rupesh.k.[protected]@relianceada.com
Date: Friday, 30 January, 2009, 6:02 PM

Sir,

My self Davinder Singh Prop. Of M/S Sarvottam Telecom Services. I was working with Reliance communication Ltd.Till March 2008 as a Local Business Associate. My LBA code is [protected].


I would like to bring you notice that I was resigned from Reliance Prepaid PCO distribution business. I was resigned on 10th march 2008 with one-month notice period. I have a receiving of my resignation. I have sending mails continuously for account settlement to contact persons. But I am not received any reply mail for my settlement.

I am totally confused when I received clawback mails from your end. The all expired MDN are which is I received by mail. They are expired from 1st May to 31st October and after my resignation or notice period. So which means that I shall not be held liable for any clawback after 10th April as per company policy.

Sir I am sending to you receiving of my resignation. as per company statement I will not liable for any claw back till 31st march 2008. I am just liable for claw back 1stApril to completion of notice period.

So now I will again request to you please settle my account as early as possible to remember my resignation or notice period date.



Please don’t give me mentally harassment
Settle my account as early as possible.



Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Tue, 9/12/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement Reminder-
To: sarabjeet.s.[protected]@relianceada.com
Cc: amarinder.[protected]@relianceada.com, [protected]@relianceada.com, rupesh.k.[protected]@relianceada.com, [protected]@sarvottam.biz.ly
Date: Tuesday, 9 December, 2008, 5:18 PM

Dear Sir,
This is with reference to the subject i would like to bring to your notice that i have send a mail and also in writen (for which i have receiving )about my resignation from 10th March 2008.which means that i shall not be held liable for any clawback after 10th april 2008 as per company policy.
Even after this my account has not been settled till now and continuesly i am getting mails of claw back from your end till october 2008.which are not supossed to be for me.

PLEASE CLERIFY THE SAME ON URGENT BASIS.
Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Sat, 18/10/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement Reminder-1
To: [protected]@relianceada.com
Cc: sarabjeet.s.[protected]@relianceada.com, amarinder.[protected]@relianceada.com
Date: Saturday, 18 October, 2008, 4:30 PM



Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Fri, 3/10/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement
To: sarabjeet.s.[protected]@relianceada.com
Cc: amarinder.[protected]@relianceada.com
Date: Friday, 3 October, 2008, 7:29 PM

Dear Sir,
This is requested to you we are the loyal LBA of reliance.we were doing good bussiness with reliance.but we discontinues this some personal reasones.now we are still waiting for our account settlement.Sir nobody help us for settlement.so this is request to you please provide to us my account Statement ([protected]@ claw back Detail, pending commission, security deposits).

I Hope u understand my problem.


Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Mon, 23/6/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Refund of security deposit against LBA ship
To: amarinder.[protected]@relianceada.com
Cc: sarabjeet.s.[protected]@relianceada..com, giriraj.[protected]@relianceada.com
Date: Monday, 23 June, 2008, 2:27 PM


Dear Sir,
This is with reference to the subject, i would like to bring to your notice that, we had given a security deposit of Rs.210000/- for LBA respectively..
I would like to request you to refund the mentioned deposit as soos as possible and settle our account once and for all.

Thankig you,



Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].

Reliance Communication Limited has offered for their Broadband + service a minimum of 200kbps speed. But even the speed was very low almost every time.

As per the communication from the customer service, I got the information that it’s congestion problem in my area (murugesh palaya, HAL, Bangalore) and they will resolve it soon.

Later I came to know that they keep on telling the same other customers also. I waited for more than 4 months but they still resolved the issue, many times I am getting 0 download speed.

Even after paying a huge amount per month (Rs.1500/-), they merely cheated me.

The screen shorts for the speed are attached with this.

I have 2 connections([protected], [protected])recharged with 750 Life & 250 India.Validity of both the recharges are Life Time without mentioning any date. The minimum recharge condition for 750 Life is Rs. 20 for 6 months. The call rates were also less due to 250 India. At first 250 India was deactivated without notice, call charges are raised. Then 750 Life is deactivated & now minimum recharge condition is Rs. 195 for 6 months.

My name is Bulganin Sadh and my telephone no.is [protected].By Mistake some how the mobile T.V subscription was activated on my no. in June2011.When i realizwd about the charges i call the cuatomer care dept. on the very same day and asked to cancell all the subscriptions regarding mobile T.V.He assured me that the subscription is not activated and there would be no more charges.
But when i received my Bill in July I found there are charges of mobile T.V Subscription.So i went to the Web World (Ground Floor Shops House D 21st Century Business Centre, Beside World Trade Centre, Ring Road, Surat - 395002) And requested to cancell all the subscription regarding this mobile T.V, they told me there would be no more future charges for this.The complaint no. given to me was Ivr[protected] &[protected].
But Again when i received the bill in August the charges where still there. I went to the Web World and Spoke to the Customer Care also They told me that they will forward a mail regarding this and the charges and the subscription would be cancelled.
But Again when i received the bill in September the charges where still there. I went to the Web World in Delhi Because at that time i was in Delhi.they told me to Deposit the Amount Deducting the the Charges and they again forwarded a mail regarding this.
Unfortunately when i received the bill this month October All the Charges Are Still There.AND NOW AGAIN WHEN I WHENT TO THE SAME WEB WORLD IN SURAT THEY ARE AGAIN REPEATING THE SAME THING.THEY AGAIN TOLD ME THAT THEY WILL FORWARD THE MAIL REGARDING THIS.AND WHEN I TOLD THEN I NEED THE COMPLAINT NO. REGARDING THIS THEY TOLD ME THERE WOULD BE NO COMPLAINT OR REQUEST NO REGARDING THIS A I HAVE ALREADY MADE A COMPLAINT ON 19TH OF JULY.
ON INSISTING Mr.SHAYEED AHMED THE PERSON OVER THERE PROVIDED ME WITH A NO.18579, AND TOLD THIS IS THE REQUEST NO AND WHEN I ASKED WHEN THIS PROBLEM WOULD BE SOLVED HE TOLD ME IT WOULD TAKE 10 TO 15 DAYS.
From the past Four Months the company is going on charging me and nothing has yet been done.
I think this is the company policy to loot the people.
I would request all the people who read this IF YOU HAVE A RELIANCE CONNECTION BE CAREFULL AND IF POSSIBLE NOW WE HAVE THE WAY TO BE SAFE OF THIS FRAUD COMPANY PLEASE PORT YOUR NO.BEFORE ITS TOO LATE.AND YOU GOT STUCK IN THIS SORT OF PROBLEM.JUST IMAGINE THE SERVICE WHICH WAS REQUESTED TO DEACTIVATED ON19TH OF JULY IS STILL ACTIVE AND THE COMPANY IS CHARGING ME,AND ONE MORE THING I LOST MY MOBILE IN THE MONTH OF JUNE AND FROM THEN I AM USING A PHONE WHICH DOES NOT SUPPORT ANY OF THESE SERVICES WHICH MEANS I CANNOT USE ANY OF THE SERVICES IF I WANT THEN ALSO. BUT THESE GUYS ARE STILL GOING ON CHARGING ME.