Reliance Communications Complaints & Reviews

Dear sir/madam.

I am vimal kumar saraf in bilaspur chhattisgrah..my mobile number is [protected]. service is reliance smart gsm..this company is very un behivour in consumer...and this company not attend the phone in customer care..always cut amount without infomartion in consumer....,the management this company is not systematic... so my request is immaditaly action in this company..and solve my problem...

thanks you
[protected]

I am using reliance netconnect since 16 July 2011. My plan allows me to use 8 GB day and 15 GB night. Whne I checked the usage last month i.e Aug 2011 on 31 Aug, the data usage in reliance netconnect website shows 14.09 GB. I went to my home town without the netconnect and came back on 10th sept. When I saw my bill, it shows 15.32 GB of night usage. But when I check the usage in their website, it still shows 14.09 GB. When I complaint to their customer care they said that its the problem in their website and the usage is wrong. The bill is right. It was due to technical mistake in the website. They can do nothing for that. I have to pay for extra usage.

Dear Sir/Madam,

Inspite of series of reminders and follow ups we are not getting any response from the reliance bangalore CMH branch outlet.

The data card which we purchase during mid of Aug,11 and having a free usage of three months period is deactivated till now.

Inspite of me visiting the outlet for three times and calling them several times there is no result. They do not even pick up the phone nor respond to the calls.


Hence, if you cannot able to activate the connection and extend the free usage period by more one month , atleast please inform us so that we can surrender the data card get the money back so that we can take a new connection from other service provider.

Regards,
Sowmya S S
Mob: [protected]

I've reported this many times to Reliance GSM call center that I'm facing a network coverage issue in the area I'm living. They call me back and say they'll resolve it within 3 working days but they close the call without resolving it. It has been 1.5 year I'm facing this issue but there is no solution yet. So in my society many o[censored]s have decided to port our number to another service provider who has better network coverage.

Abhinav Khanna
- [protected]
- [protected]

I had submitted the application form (Auto Debit/ECS mandate form) for the CHANGE IN BANK DETAILS for Auto debit (ECS) for my SIP Insure Mutual Fund Folio No. [protected] on 04.08.2011 at Barakhamba branch, New Delhi. The acknowledgement no. is RMFDEL04AUG'1111:03I01436. On 27th August, i got a letter that Change of Bank details request is not accepted for SIP transactions registered under Autodebit (standing instruction).

Dear sir,

On 11th September I recharge my prepaid reliance GSM connection no [protected] for GPRS one month subscription of Rs 99/- but after recharge it has gone to some SMS pack without my knowledge.After repetitively tried to contact customer care almost after one hour I got connected but he is unable to resolve the problem and told to contact the retailer from whom I have recharged but he also could not help.When contacted the customer care they also cannot give any true information where my recharge has gone. They answered that it has activated in some 1paisa calling pack but till date regular charge of 50 paisa is deducting from my account.
All the details correspondence is pasted below with customer care. As per the last reply they mention that no GPRS pack of Rs 99 is available in my circle, But today only I recharge the same pack in my number and it is activated. THEY ARE NOT ONLY ABLE TO GIVE THE CORRECT INFORMATION BUT AT THE SAME TIME GIVING WRONG INFORMATION.
Pls find the mail correspondence regarding the same.


From:
"[protected]@relianceada.com" <[protected]@relianceada.com>
Add sender to Contacts
To:
"arup Sarkar" <[protected]@yahoo.com>

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to the e-mail regarding Recharge Issue.

Please note that, we checked our records currently you are activated with calling packs. However, for your circle there are no GPRS plan for Rs.99/- So, we are unable to process your request.

For further assistance contact the retailer from whom you have recharged.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.

For further clarifications please feel free to contact us at [protected]@relianceada.com.

We value your association with Reliance.

Regards,

Vasanth
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *367# to get your GSM Prepaid Account Balance Information.

For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
-----Original Message-----
From: arup Sarkar ([protected]@yahoo.com)
Date: Tuesday, September 13, 2011 04:26 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Dear Sir,

Can you tell me whose fault it is and who should bear the responsibilities of wrongh recharge? Why customer should bear your fault. As per your below reply the 1 paise calling pack has been activated to my account. You check my call log still 50 paisa is deducting from my balance.
Pls let me know your action other wise same complain will be registered in consumer forum.
arup sarkar

--- On Mon, 12/9/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]' Reference to your mail
To: "arup Sarkar" <[protected]@yahoo.com>
Date: Monday, 12 September, 2011, 12:10 PM

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your mail regarding Services.

Please note that, the 1 paise calling pack has been activated in your account with an recharge of Rs.99. Hence, we are unable to process your request.

Regards,

Sandhya S
Customer Care
Reliance Communications Ltd

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *367# to get your GSM Prepaid Account Balance Information.

For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].



-----Original Message-----
From: arup Sarkar ([protected]@yahoo.com)
Date: Sunday, September 11, 2011 10:45 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@nic.in ([protected]@nic.in); [protected]@nic.in ([protected]@nic.in)
Subject: Wrong Recharge Reliance GSM Connection

Dear sir,

Today I recharge my prepaid reliance GSM connection no [protected] for GPRS one month subscription of Rs 99/- but after recharge it has gone to some SMS pack without my knowledge.After repetitively tried to contact customer care almost after one hour I got connected but he is unable to resolve the problem and told to contact the retailer from whom I have recharged but he also could not help.

What should I do to get my GPRS pack activated. As I have already have a activated monthly SMS pack. Can you help me to resolve this problem or whom should I contact next.It is a very embracing problem from your side that you do not inform the customer or your retailer about your recharge options.

Hi

I have one connection of reliance cdma mobile number [protected].
I want to activate DND service on my mobile. For this I call to there call center and give him request to please activate my DND service they said with in days the DND service will be activate, but the service will not activate then again I call after near about 10 days and the said me there is some technical problem for that your service will not activate today I call them date 19.10.2011 they again said me there is some technical problem for that your service will not activate. When I ask the request number they said me there is no request number to submit a request .How can this possible there is no request number to submit a request.

To,
The Customer Care
Reliance Communication Ltd. Dated : 23.08.2011
Faridabad


Subject : BILL DESCRIPENCIES SINCE LAST 6 MONTHS

Dear Sir,

With reference to above noted subject, we have to inform you that we have MNP with our 16 Group connection Numbers with Reliance Network having Connection No. as follows :-

Sr. No. Mobile No. Tariff Plan Monthly
1 [protected] RGMNPCW199
2 [protected] RGMNPCW199
3 [protected] RGMNPCW199
4 [protected] RGMNPCW199
5 [protected] RGMNPCW199
6 [protected] RGMNPCW199
7 [protected] RGMNPCW199
8 [protected] RGMNPCW199
9 [protected] RGMNPCW199
10 [protected] RGMNPCW199
11 [protected] RGMNPCW199
12 [protected] RGMNPCW199
13 [protected] RGMNPCW199
14 [protected] RGMNPCW199
15 [protected] RGMNPCW199
16 [protected] RGMNPCW199


Following terms & conditions was agreed as follows but till date no bill as per plan.
1) 600 Minutes Local Free, No clip charges, .CUG free unlimited, No Security Deposit , No Transfer Charges, No Migration charges will be applicable on above connections.
2) No security will be deposit for national / international roaming.
3) Separate Bill will be generated for separate connection number.
4) Plan as mentioned & agreed with you vide your mail dated 23.2.2011


But till on date, we are paying Local Call Charges without discount, paying CUG Charges, Local Calling Pack charges for Rs. 75/- & other unnecessary charges which was not confirmed by us & activated only from your side since 25.2.2011 to till date. We have complain to your customer care personally visit to your Reliance Office, Sector-18, Faridabad on dated 21.7.2011 & E-mail complain to your Customer Care for billing dated 23.7.2011 & 28.7.2011, but till date no response & you have charged Local calling & CUG charges is our monthly Bill.
Now you are requested to please check our monthly bills & waived the extra charges immediately so that we can pay current bill before due date.

With thanks

Balbir Singh
Stead Fast Engineers Pvt. Ltd.
16/2, Mathura Road, Faridabad-121002
Phone : [protected] Lines)
Fax : [protected]
E-mail : [protected]@airtelmail.in
Website : www.steadfastengg.com
www.stefengradmaticindia.com

Dear Sir,
I recharged my Reliance mobile phone with 599/- through SBI internet banking. The amount was deducted from my bank but recharge was not done and I received an email saying that recharge has been failed or interrupted. I had registered my complain on 15th and now its 18th September and up till Reliance has not yet returned my money in my bank account. They are simply sending mails without taking any action in this regard. In fact today evening I received a sms saying that your complaint SR NO. 16651654 has been processed. How can they say that since my the deducted amount has not been credited to my account. I am giving the reference number of the transaction from my bank account {MSBI[protected]IG67224362 TRANSFER TO [protected] BILLDESK TRANSACTION A TO TRANSFER INB Reliance Infocomm Limited Reliance Infocomm Pa }

I called the customer care and they are saying that complaint has been solved kindly contact your bank where as I have contacted my bank and they are saying that I need to contact Reliance Infocom. I also tried to speak with the seniors customer care executives in this regard but they disconnected the phone.

Kindly return guide me in this regard. What should I do or where should I file my complaint.
Patsy David
[protected]

Hello,

i have recharged my mobile with amount 50/- ,you have deducted the amount for the activation of SMS pack of rs. 26 /- but does not activated it. as a result ,my large amount of balance reduced beacuse of hefty charges of sms.

i complained about on customer care. they gave me request no. for activating it i.e.[protected] and they said it will be activated 48 hrs.

now again my again m getting a message of activation of sms pack and my further balance reduced by 13 rs.

the customer care no.'s nwtwork always busy.i have tried it many times.

i want my balance back.
Provide me satisfactory answer to my problem.

I am very disappointed by this. Kindly look into the matter.Fast.

my reliance no. :- [protected]

my problem has not been resolved my balance is also getting deducted daily......and i have not got my claim back which i was suppose to...............
by ABHISHEK GUPTA
mobile no. [protected]
plz solve my problem and get me out of this..

Hello Sir,

I am a customer of reliance netconnect broadband+. The service is good, as i am staying very near to one of reliance office. But the connection gets disconnected everyday night at 10PM. I had logged a complaint regarding this long back. I got a reply saying, the technical team is working on it. But i didnt get any result till now. it has been a month so far. I am paying the bill before the last day everymonth. But i dont get the service as desired.
please help.

Hi. Kindly avaoid using Reliance Netconnect+ almost all places.. I bought this stupid device 2months ago and wasted 3800 so far.. But the speed is exactly not more than 312kpbs maxim.......I contact them via Email support and they said average speed for it is 200-500kpbs only.

Then do not know why they advertise that stupid device as India's fastest devices.

Avoid using them and save your money.. BSNL 3G is 1000times better than this service....

Do not belive those sellers talks... They all lying in same mutt...

Take care of your money.

MY NAME IS SHAIKH FAIYAZUDDIN . MY MOBILE NO:[protected]. MY ISSUE IS THAT I HAVE COMPLAINT TO RELIANCE CUSTOMER CARE ABT HIS WEAK NETWORK AT MY WHOLE CITY. IF I TRY TO CALL TO MOBILE OF RELIANCE PHONE GETTING CUT AND SOUND ALSO GETTING CUT.I HAVE COMPLAINT TO THEM BUT THEY ARE NOT ABLE SOLVE THIS PROBLEM EVEN GIVEN TO ME MANY PROMISES THAT RELINCE WILL SOLVE WITHIN 3 DAYS BUT STILL IT IS NOT SOLVED. SO LOOK INTO MATTER AND PLZ DO THE NEED FULL THANK YOU.

Respected sir
I Dr rajib gayan had a connection of reliance mobile No- [protected]on Feb 2011, as i have to go out of assam for roaming,
I had esed it for just 4 days only.
after then i called customer care to cancell it. but they started sending bill and goon to my house for collecting money,
I filled a form for cancellation on may 2011 in Haiborgaon reliance mobile office outlet.
The lady filled it and told me she had done all.
I paid till no nearly 1400/- rupees (exact amount dont remember as i m on net cafe right now).
But still sending bill as i filled form for cancellation on may 2011, & not sending security money
my last bill is of 800/- rs dated 11 aug 2011
kindly help me get rid of this extra headache.
i'll be grateful to you

Please do the need ful for trailing mail,

Thank you.

Relianceada

Location: Maharashtra, India


Laukik Patil on Mar 7, 2011


SMS problem
Dear Sir,
Im holding Reliance CDMA mobile service from last 8 Years,but im not able to send SMS from my SIM card ,as i change ,mobile,Sim card and did various complaint fro the same,but still the same problem is not sorted out ,its very much trouble for me due to this ,please find below mention corrospondences fro the complaint and there mail fro same.

thank you
laukik patil
Dear Sir,

With referance with trailling mail and Service Request No[protected] and 'ADAG=[protected]'Reference your mail,

Still the same problem is not sorted out only i received mail that it has been sorted/solved.

Please look in to matter to avoided further inconvenience or else i have to go to Consumer forum for the same.

Thanking you

Laukik R Gawarepatil
Mobile-[protected]




----- Original Message -----
From: [protected]@relianceada.com
To: [protected]@indiatimes.com
Sent: Wed, 2 Mar 2011 17:36:26 +0530 (IST)
Subject: RE:'ADAG=[protected]'Reference your mail


Dear Customer,
In response to your mail and subsequent telephonic conversation had with you regarding SMS issue, please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 3 days.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,



Parbinder Gulwani

Customer Care

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You can call on *333 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: [protected]@indiatimes.com ([protected]@indiatimes.com)
Date: Tuesday, March 01, 2011 05:24 PM
To: rcomnodaloffice.[protected]@relianceada.com (rcomnodaloffice.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Reliance CDMA mobile-No-[protected] -SMS problem




Dear Sir,



Myself Laukik R Gawarepatil holding Reliance CDMA mobile-No-[protected] from 2004 (since last 6 years)



As I complaint earlier various time (written, toll free call, Customer service, Techinical support) concerning message sending problem from my Sim number. Till date said problem not get solve.



Whenever I complaint after particular days pass I received message saying problem get solved .but it is still not solve.We tried (me and Web world Representative) by changing mobile, Sim card and other method too.



Due to this unnecessary im not able to use its SMS service for my various purposes and I don’t want to cancel this Reliance number as is very reasonable about call, roaming charges and services.



Kindly do the needful to solve this message sending problem as earliest.



Hoping for earliest action.






Thanking you



Laukik R Gawarepatil



Mobile-[protected]



Please find previous follow up for the same



----- Forwarded Message -----



From: [protected]@indiatimes.com



To: [protected]@relianceada.com



Sent: Thu, 27 Jan 2011 18:40:00 +0530 (IST)



Subject: CDMA to GSM & not able to send sms



Dear,



Im having Reliance mobile no.[protected] customer from last 8 years ( 4 years Postpaid & 3 years Prepaid )



Now i want to transfer mobile/sim from CDMA to GSM with same number,



Weather it is possible ? if yes .then what are the formalities ?



Alos im having sms sending problem since last 5 years as i complaint 4-5 times ,visited gallery,complaint,but still that problem is yet to sort out.



Waiting for early and positive reply.



Thank you



Laukik R G Patil



[protected]



REMINDER----- Forwarded Message -----

From: [protected]@indiatimes.com

To: [protected]@relianceada.com

Cc: [protected]@relianceada.com

Sent: Fri, 28 Jan 2011 19:04:32 +0530 (IST)

Subject: RE:'ADAG=[protected]'Reference your e-mail



Dear,



Thanks for mail,with reference to below mail,



Reason for shift from CDMA to GSM is more handset option with less cost .

Alternate contact number-[protected]

Day time 9 to 6 pm.

Waiting for early response.



Thank you






Laukik R G Patil



[protected]




----- Original Message -----

From: [protected]@relianceada.com

To: [protected]@indiatimes.com

Sent: Fri, 28 Jan 2011 18:54:27 +0530 (IST)

Subject: RE:'ADAG=[protected]'Reference your e-mail






Dear Customer,



This is with reference to your e-mail regarding MNP for your Reliance Mobile number [protected]. Please forward the following details to us at the earliest:





Reason of Port In (CDMA to GSM) :



Alternate contact number, if any :





Best time to contact you at the alternate number :



We would require the same to assist you better.



Alternatively you can visit your nearest Reliance Mobile Store. One of our executive will assist you better.



The list of Reliance Mobile Stores is attached herewith for your ready reference.



We understand your concern and sincerely apologize for the inconvenience caused and take this as feedback to improve our service to meet your expectations.




Regards,






Haresh Parmar



Customer Care

Reliance Communications






For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.




Dial *225 to get your CDMA Prepaid Account Balance Information.




You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.




Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).



Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.






The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.




This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----

From: [protected]@indiatimes.com ([protected]@indiatimes.com)

Date: Thursday, January 27, 2011 06:37 PM

To: [protected]@relianceada.com ([protected]@relianceada.com)

Subject: CDMA to GSM & not able to send sms




Dear,




Im having Reliance mobile no.[protected] customer from last 8 years ( 4 years Postpaid & 3 years Prepaid )




Now i want to transfer mobile/sim from CDMA to GSM with same number,



Weather it is possible ? if yes .then what are the formalities ?




Alos im having sms sending problem since last 5 years as i complaint 4-5 times ,visited gallery,complaint,but still that problem is yet to sort out.




Waiting for early and positive reply.




Thank you




Laukik R G Patil



[protected]

sir,
i `m martin luther desilva...... i`m writing this to bring ur kind attention to my condition... I was using the modem of reliance for about one year , now i cant use the modem from last two week onwards beacuse thre is no proper range for its smooth functioning .. so i expect an early positive action from you.....


plz cont: [protected]
[protected]

I am using Reliance netconnect broadband no. [protected] in rewari(Haryana).I faced the broadband signals problem from august 16 2011 and at that time i didnot get even a single signal of reliance broadband and i discussed all details with senior Mr. Nishant(Mumbai) he told me that you will get deduction in bill for the number of days upto which you are not getting broadband signals.On 17 august 2011 i filled a complaint for not getting broadband signals to reliance and complaint number was[protected] and i again filled complaint with complaint number[protected] on 6 sep. 2011 and again filled complaint on 8th sep. 2011 regarding not getting Broadband signal but from my 1st complaint on 17 august 2011 to 8th sep. 2011 i didnot use reliance broadband service during this compalint period i use the simple 1x speed for internet.They have forwarded me the bill for dated 27 July 2011 to 4 sep. 2011 of amount Rs 1032 on the basis of Broadband charges but i used their broadband service upto 16 august 2011 after that i filled a complaint to reliance .So i used broadband service from 27 July 2011 to 16 august 2011 but i didnot use reliance broadband service for the period of 17 August 2011 to 4th sep. 2011 but Reliance company is charging on the basis of Broadband services charge for whole period of 27th July to 4th Sep. 2011.They are telling me that we cannot give you deduction due to your data usage but the main problem which i faced is that from 17 August to 4th sep.2011 i used the 1X speed on internet due to very low speed of 1X i spent approx 1hour time for 10 min. work so i wasted lots of time due to the Broadband signals absence problem.
They didnot solve my problem of Not getting Broadband signals form 17th Aug. to 4th sep. 2011 and also they didnot call me to solve the problem and their services are very poor and they are charging full amount for that services which they are not providing.

Hi,

Unwanted cricket update and other services are activated on y mobile and my brother's mobile also. We never subscribed for those services. And the service providers cut our balance. even if remaining balance is 10 rs they cut 5 rs else if more they cut 30 rs. For heavens's sake tell me the number from wher dnd request can be raised or else deactivate those services. for following nuymbers:--
[protected]
[protected]

Thanks,
Usha

Hello Sir,

I am Moiz Lakdawala from Surat, Guajarat. I have purchase a reliance broadband connection on 3-May-2011 one of there executive named Ashish Joshi (mob no : [protected]) told that i will receive connection in 3 to 4 days, but after 1 and half month went i have not receive the connection. So i have cancel connection after that he told that i will receive my connection deposit within 21 days but then also 3 months have gone still i have not receive my amount. Every time when i call either he is not picking up phone or giving me new excuses. Now i have been fed up from this person also their superiors are not giving me proper response. So please let me know sir what to do.

My details are :

Email : [protected]@yahoo.com

Mobile : +91 [protected]

Registration form No : [protected]


Regards,

Moiz