Reliance Communications — Harassment from reliance netconnect+ collection department

Address:

Visakhapatnam, Andhra Pradesh

Dear sir/madam,
I am using a postpaid internet connection from reliance for the last 4 years. 3 months ago, i purchased one prepaid connection from reliance by paying rs1300/- for the device and rs400/- towards the first time recharge. I submitted the photo, id proof and residence proof and all other necessary documents at the time of purchasing the connection. They said that it will take 48 hours to active the connection, but when i checked the connection status after 48 hours, it was not activated. I contacted the agency from where i bought the connection and told them that the connection is not activated still. They suggested me to call the customer care of the prepaid department. After about 20-30 attempts to customer care, my call got connected to customer care, but the executive suggested me to visit a nearest reliance web world which i did the next day. When i visited the reliance web world, the executive from the web world (Web store) suggested me to call the customer care only as he does not have the privileges to activate my account. I continuously contacted the customer care, web world and the agency for 2 months, but still my connection was not activated. The purpose of buying a second connection is not served as the connection was not activated even 2 months after the purchase. I was disappointed and vexed with reliance poor quality service like anything.
Meanwhile, bill for my postpaid connection got generated, because i was vexed like anything, i sent an email to reliance customer care mentioning that i am not ready to pay my postpaid connection bill until the prepaid connection issue is resolved. I also mentioned not to direct any collections department employees to harass me for the postpaid connection bill payment until the issue is resolved. But i got several harassments from the collections department regarding the payment even though i clearly explained them the situation. And also, the only response i received to my emails is “it will take 48 hours to activate the connection, please submit all the documents”. I clearly mentioned in all my emails that it is more than 2 months since i bought the connection and i submitted all the documents, but still the connection is not activated. I escalated the issue to the appellate authority by marking a copy of the email and demanded a compensation and speedy issue resolution, but still the only answer i received for my email is “it will take 48 hours to activate the connection, please submit all the documents”. This clearly shows how poor the quality of service from reliance is.
But, yesterday (March 2, 2013) i received a call from [protected] (It was a missed call and i immediately called back). A lady answered my call, introduced herself as an advocate from delhi high court and was trying to tell me in hindi that reliance filed a case against me for the non-payment of bills. When i told her that i can’t understand hindi that clearly, she gave the phone to a male who could speak english. That male person also introduced himself as an advocate from delhi high court and questioned me how cum i do not understand hind when i am an indian. I politely told him that i am from south india and hindi is not my mother tongue and asked him to speak to me in either telugu or english. He continued to speak in english and asked me if i wanted to settle the case in a legal way or outside of the court. When i replied that i want to settle the case in a legal way for the damage caused to me by the poor quality of the service, he immediately changed his voice and started abusing me like anything. He used unparliamentary language (Shaala, mother chooth, maar daaloongaaa, etc) in hindi and english. I realized he is definitely not an advocate and must be one from reliance collections department. I felt bad and could not tolerate his speech and disconnected call the immediately. His speech tortured me mentally like anything.
For such a bad and unacceptable behavior from reliance, i request the consumer forum to take necessary actions against reliance so that they will not repeat this kind of rude behavior anymore.
Sincerely
Bhaskar pakki