Reliance Communications Complaints & Reviews

Sir,

In our area reliance smart GSM network is so poor( Khamhariya Tiwariyan-Satna). so we want to change operator then we required port no of sim but operator not provided us to port no.
we send the sms (PORT [protected] and send it 1900)
reply - (Dear Reliance Customer your request could not be processed please try after some times. Thank You)

respected Sir,

i suffer lots of problem. Please help me out of this.
on the day of[protected]
my balance deduct of Rs.94.36
customer care representative says that the deduction is due to GPRS.
but i have my Gprs pack activate on my number from[protected] to[protected]Rs data pack )
and also the net balance of 62 Mb is available on that time.
.
the first complain i register on 23rd :- complain no :[protected]
.
but til the date the complain not solved.
then i called to reliance and customer care representative register another complain
the complain no :[protected].
.

this is not the first time about the wrong deduction of main balance due to Gprs.
the same problem occur fourth time in my number.
1st time on 17th feb ( complain no :[protected]
2nd time on 20th feb ( complain no :[protected]
3ed time on 21st feb ( complain no : [protected]
every time they deduct my main balance. though the pack of Gprs is active and the data balance also available.
is there no way to stop this, as a reliance customers i suffered a lot due to this problem.
please i have lots of trouble due to this .
please solve it as soon as possible. i hope this time the problem will be solved and i will not suffer again.

thanking you
Abhirup Mitra
([protected])

Reliance 3g postpaid data card no-[protected]
Compaint ID (18th Feb2013-Latest[protected]
First Complain ID[protected]
Third Complain ID[protected]

Requested to please refer below mail as well .

After discussion with Ms. Narendra Kaur on 18th Feb'2013 ( 1:15PM )
regarding my service termination and adjustment of bill with Zero usage
since 10th Sep'12.
I have visited Reliance Web World(New Market-Bhopal) on 18th Feb'13 & met
Mr Mayank but according to him he will not do anything and he had not
responded properly. Also he made me embarrassed in front of many peoples
by making fun of mine.

I am actually helpless and this is my final mail to your department or
else i have step to consumer court for harassment and again and again fake
bill generation once i had made my final payment and requested for service
termination.

Details of request:-
On 28th Aug'12 i had made a request to reliance costumer department for
disconnection of my services . (Request ID[protected].. And i have been
told that once my final bill generated then you have to pay the final due
. My services are terminated on 12th Sep'12 and my bill is generated
(please see attachment) . I have made my final payment on 21st
Sep'12(Please see attachment).




Nxt month (Oct'12) no bill generated but very suprisngly in month of
Nov'12 bill was generated and charge Rs299 for period of 24th oct'12-3th
Nov'12(1 Week)

I called customer care and requested the same why it had been charge once
i had made my final payment and services are terminated and no usage is
made as well. As per reliance customer care it was technical issue and it
will be waiver and in future no issue will repeated also services will be
disconneted permenantly.

Again i have recived bill on 15th Dec'12 and charge Rs[protected] to
[protected]. And then also i have call & mail to customer care regarding
issue please see below mail .

Now on jan'13 i have received again a bill of 163 & Feb 2013 also i had
receive a bill of 371.84 & total amount due is 584(163+371+100late
payment)

I am not able to understand what is going on and again and again i have to
mail and repeat the same process

I cant understand why and how they are charging once i had made final
payment and requested to disconnet permenantly .

I am very mentally depressed and stress because of again
and again followup with reliance customer care.

I request you to please take action & Solve the issue with 100%
satisfaction.

I hope you will appreciate my concern & respond as soon as possible.

Regards
Ekansh Khanna

HI, I am using Reliance Broadband last around 12 months but unfortunately last 2 months i am suffering interrupted connectivity problem.
I had made so many calls to customer care even talk to Mumbai head office but no positive response found from reliance end.
They are only follow-up for payments only but nobody interested to resolve the problem.
Now almost 2 month has been gone with fallow up and I am very frustrated.
request you to please do the needful to resolve the issue.
with best regards
Mohammad Nadeem
Mob. [protected]

Unwanted value addedservices. Of cricket updates done too many mssg come .the same was cancelled on 23rd Feb 2013 but no refund made .what were the charges of it. And when it will be refunded.
I want my deductions back , which were done without any will.

Regards

Hello sir,
I am vignesh. i will using [protected] reliance GSM at 90 days above... This service is poor So i well give requesting for UPC code. But Reliance say. This number can't be process for this time try again Thank you for using reliance.. PLEASE HELP ME....

Respected Sir,

I bought reliance data card no:[protected] before 1 year ago, I have a plan of Rs 550 with 5Gb day and night, But I have received bill of Rs. 1200 which is not acceptable so I stooped to use data card and ask them so many time for give me reason of this extra charges, but they did not have proper reason for the same, They replayed me I have been used data card out of my limit so any how i have to pay.

After couple of months I got bill amount with Rs 2300.00 with harassing me by call no.[protected] , They force me to pay of amount Rs2300.00 within one hour other wise they will take action against me and I have to see court at Delhi, Now I am really fade up with this abusing, I ask them to give me some time to full fill all amount from my end but still they doing me presser to pay this much amount within one hour,which is not possible for me....

Please guide me to come out from this headache, I am really fade up with this pressure and suffering lot from this all, please guide me from your side what to do?

Thanks
Deepak

Reliance had always cut my balance by activating services I have never heard of.. But the main matter is they never inform when service get over.. They start cutting balance without informing dat service(net plan validity) is over.. they have deducted around 700 to 900 rupees of mine lyk this.. Still dats not the worst.. I use their net plan of 47 rupees which has 3gb net free for 1 month.. But when last time I recharged with 47 rupees again dey sent no msg.. N d scheme was changed, of what I was unaware, scheme changed to 10 day validity.. N they deducted mine 124 rupees of balance saing that scheme has changed.. They never inform anythng and threatens me everytime.. Everytime I let go.. Bt it is big amount of money for me now... Please do somethng against them.. I can't even port out cause of rule o[censored]sing same operator for 3 months.. I don't won't to change my number.. Hoping for positive response..

Dear Sir/madam

reference below mail correspondence between I and reliance customer care I want to say that reliance cusomer care cheated me and grabbed my money into informal way . The give me the wrong information which they should not do and suffered me lot also my work . so I am requsting you to in to the matter and give me justice that will be your most thanking work.
Please let me know the complaint status.


regards,

Dinesh Gupta
[protected]


Dear Mr. HariRam


Reference your below mail,


You have assure that you complain have been resolve within 4 days but till date I did not get your responce

Have A Nice Day,

Dinesh Gupta
SOS Children's Villages of India
Bhimtal,Nainital (Uttrakhand)
Tel:[protected]
Fax:[protected]
E-mail. dinesh.[protected]@rediffmail.com
Web Site. www.soscvindia.org
Mob.-[protected]


From: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Thu, 14 Feb 2013 07:03:24
To: "Dinesh Gupta" <dinesh.[protected]@rediffmail.com>
Subject: Re: 'Reliance=[protected]'reference to your e-mail



Dear Mr. Dinesh ,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service related.

We regret for the inconvenience caused in this regard.

Kindly note that, your complaint has been registered vide Service Request ID:[protected] and the same will be resolved within 4 days.

So, we request you to wait till the process completes.

For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Hiram V
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].



-----Original Message-----
From: Dinesh Gupta (dinesh.[protected]@rediffmail.com)
Date: Wednesday, February 13, 2013 03:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: reference to your e-mail


Dear Ms. Sharmila,


thanks for reply to me


refrence your below mail I am sending you the information which are available to me


1. MDN: - [protected]
2. Date of SMS/IVR: - 10/02/2013
3. SMS text/called details: - 151
4. Date of recharge: - 10/02/2013
5.Recharge amount: - 92/-


even today I am finding same offer on IVR through call 151


this for your kind information and necessary

Have A Nice Day,

Dinesh Gupta
SOS Children's Villages of India
Bhimtal,Nainital (Uttrakhand)
Tel:[protected]
Fax:[protected]
E-mail. dinesh.[protected]@rediffmail.com
Web Site. www.soscvindia.org
Mob.-[protected]


From: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Wed, 13 Feb 2013 13:41:48
To: "Dinesh Gupta" <dinesh.[protected]@rediffmail.com>
Subject: Re: 'Reliance=[protected]' reference to your e-mail

Dear Mr. Dinesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service issue.

We regret for the inconvenience caused in this regard.

We kindly request you to furnish the below mentioned details as per our records to initiate the process.

1. MDN: -
2. Date of SMS/IVR: -
3. SMS text/called details: -
4. Date of recharge: -
5.Recharge amount: -

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback.


Assuring you of our best services always


Thank you for choosing Reliance.


Warm regards
Sharmila
Officer - Customer Care

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].



-----Original Message-----
From: Dinesh Gupta (dinesh.[protected]@rediffmail.com)
Date: Tuesday, February 12, 2013 01:40 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complain prepaid mobile GSM no. [protected]



Dear Sir/Madam


My reliance prepaid mobile GSM no. is [protected], on Sunday 10/02/2013 I make a call on 151 from this no. and I have find offer on IVR ;- recharge worth Rs. 92/- and get all call charges Rs. 30 Ps. per minuts to any network loacl or STD for 180 days. after that I have recharged through e-recharge on dated 10/02/2013 for Rs. 92/- to get same offer . But it is a matter of regret I did not got benefit for same than I make call to customer care for complain at 198 and not got satisfactory answar from representative Reliance care . he told me this offer is valid for CDMA Customer not for GSM & you got GPRS for this amount recharge than I told him this offer is not required by me You make my fool Several times before because I hear same offer from my GSM Mobile no. so why you saying this offer is valid for CDMA Customer.

so I strongly Objection you Should improve your IVR, and wrongly message goes to customer & you are requested please give me proper banifit on my recharge Rs. 92/- "all call charges Rs. 30 Ps. per minuts to any network loacl or STD for 180 days"


waiting your positive responce in this regard


Have A Nice Day,

Dinesh Gupta
SOS Children's Villages of India
Bhimtal,Nainital (Uttrakhand)
Tel:[protected]
Fax:[protected]
E-mail. dinesh.[protected]@rediffmail.com
Web Site. www.soscvindia.org
Mob.-[protected]

hello
myself naman tiwari from surat, gujarat
my mobile number is [protected]

i had 43rs of balance in my mobile. i activated internet scheme of 25mb in 5rs by *777*5# and i got message too that you have 25mb o[censored]sage till 25/02/2013. then when i check my balance it has only 0.087 rs in my mobile. i check the balance o[censored]sage and it shows that 0.46mb is still remain to use. i called customer care for number of times but do not get any response. i have sent mail to [protected]@relianceada.com but still don,t get any response from there too..so i request you to please look into the matter and refund my amount as soon as possible.

thank you

respected sir i want to know call details of this no [protected] for last two months. Please do the needful.

I am a senior citizen with a Reliance landline connection. My landline stopped working due to battery problems and I went to Reliance Mobile store for replacement. Vikas Sharma, sold a expensive handset to me and my wife informing that Reliance does not exchange handsets. Also, refused to take my old handset, telling me that it is my property and I don't need to return the same.
Forced with no option, I had to pay and get a new handset. Next month, I got a PENALTY from Reliance in my bill saying that I have lost the old handset. When I registered a complaint to 1) Reliance Customer Care and 2) Apellate, I got to know that...
Reliance DOES NOT CHARGE but REPLACES the handset after the engineer checks it!!
The Reliance shop has cheated me. Vikas misled me into buying an expensive set which I would never have purchased myself.
Today, when I went to the shop again to confront him with this information with my son, he insulted us to the extent of almost getting physically violent. He refused to talk to us and got abusive even when we did not instigate him.

I do not know what would have happened if I would have gone alone.
This is fraud, cheating and hooliganism.

Concerned shop

VIkas
Sector - 22
Palam Vihar
Gurgaon

Dear Team,

I am a user of Reliance GSM Prepaid. My complaint is regarding the unnecessary and unknown deduction of mobile balance oftentimes.

Please have a look on the below latest case.

I recharged yesterday date 22nd Feb, 2013 for my [protected] mobile no. with 340/- balance at 12 pm around. I had earlier balance of 8-9 rupees so total balance available was around Rs.349/- Then after I had hardly call of 1-2 Rupees. When I checked my balance in evening, it was just left with Rs.310/-. I checked myself first that I had not other auto renewal due available. So I lost about Rs.40/-.
When I called Customer Care at 2 am, I got the only answer as usual the data is not retrieval and we are not able to view any data. This answer I am getting many times and they get a easy escape out of it.
Again I call at 12 today at 23rd Feb, 2013, I received the same answer. Now this will go for next 2 days and then after they will have answer " we can't get the data for more than last two days".

Reliance GSM is cheating the customer when they have more balance and if customer is not tracking it they earn good amount of it.
This has been happened with me many times.

It is my humble request to you to have a strict action on it otherwise there are many consumers are getting cheated everyday.

Best Regards,
Vijay Patil
+91 [protected]

The above mobile number is subscribed to 1p sms pack since Nov'2009 and the said scheme is auto-renewed every month (30 days). However, on 4th Feb 2013, there was balance deduction at normal rates (i.e. Re. 1 for local & Rs. 1.5 for national sms) for several sms sent on the said date.

A complaint regarding this was registered on 05 Feb 2013 after various efforts by calling on the toll free number 198 and I was assured that the complaint will be resolved within 2 working days (Complaint Serial No.[protected] and the excess amount deducted will be refunded.

However no refunds have been made till date. Every attempt to enquire about the complaint remains futile as every time I am told that either the system upgradation is going on (so no information can be provided) or the processing is still on.

Further, on 20th Feb 2013, again deductions of more than Rs. 90 were made at normal rates for sending several sms and the worst part was that the customer care representative refused to register the complaint on the pretext that one complaint is already pending for the said mobile number [Call log- (i) 22:37 on 20/02/2013 & (ii) 23:09 on 20/02/2013]. I have wasted several hours on calling and getting connected to the customer care but to no use.

I therefore request you to kindly look into the matter and do the needful so that there be no need to escalate the matter further.

I requested to cancel the following two data cards for Reliance.

[protected]
[protected]

They asked to pay my outstanding balance and provide a photocopy of ID and submit a letter for cancellation.
Now they have generated a new bill and say I still I have outstanding bills and I need to pay.
I don't understand how can I pay bill for connection which I requested for termination and which is not in use.
I have the proof of requesting termination too.

My mobile number is [protected]. Please deactivate my all active service on my number and refund my balance. Your company is automatically activating services on my number.

My Reliance GSM prepaid mobile number is[protected]. On 23/11/2012, I un-subscribed Rs. 16/- pack for Facebook/Whatsapp. However, it keeps autorenewing every month and Rs. 16/- is deducted from account balance. Upon complaining, I was refunded in the month of Dec'12 & January '12. This month also my balance has been deducted. Reliance Communications is refusing to refund the wrongly charged amount. This is a repetitive deduction which leads to mental stress. This is not acceptable.

Dear sir,
I have two land-line phone by the no is [protected],,3290223 . twice are not working properly . several times contacting your point B.M. i have been getting only Promise to changing it . two month have passed .
kindly ordered to your Raipur (chhattisgarh ) Man power for hard & fast action .
with regards
Karamjeet Singh
[protected]

i have recharged in my No - [protected] - rs 50 if any reason i have not consumed in my balance after 1 month my no are suspended but are again recharge in 21/02/2013 in amt 50 rs but my services are discontinued . but reliance are rule 6 month recharge at least rs 200/- compulsory

please necessary action & doing the needful

my sister getting volgur calls and text messages from number [protected],please do any blocking that number or provide me that number details