[Resolved]  Reliance Communications — internet dongle

Address:

Bangalore, Karnataka

this is with reference to the letter received by me from reliance communication bearing ref. no. AUGUST - 3605/3008 on 2/8/2012 reg. non-payment of service charges - final reminder.
my account number is[protected] and the RIM no. [protected].

i anurodh chajjed had taken this dongle under 3 months advance payment scheme on 2.11.2011. i used the dongle for three months and before completion of 3 months on 1.3.2012 i had given a request beforehand to change my 900 plan to 400 plan and iam attaching the request acknowledgement receipt with this mail for your reference. and with this i was under the impression that i will be getting a bill for 400 plan and i was using it till the next bill came which was of 842.70 and not as per plan decided by me. hence on 3.5.2012 i made a payment of Rs.342 as per my desired plan and went to your communication centre at rajkumar road in rajajinagar, bangalore. they told me that the plan which was applied was not available and hence they did not change the plan. they further accepted that they did not inform us about this change and hence sorry for the inconvience. the same day i gave the dongle to Miss. nagaveni your customer care executive at that centre and told her to discontinue or cancel my connection. she kept the dongle with her and told me to give a call after a day or two. but even after 3 to 4 days when i did not receive the call from the centre i again went to enquire and she told us that she has waived off the wrong charge and requested me to continue with the connection with different plan. but i clearly informed that i will not be interested to continue to which she told ok then we will disconnect the connection. then i went believing that she should have done that. but again some calls from your company came that you please continue with the connection to which i clearly declined.

Then to my astonishment i got another bill on 14.6.12 for Rs.923.97 without having dongle with me and without using it. then i went to the same centre and again the same excuse that we have already done the credit adjustment and you will have to pay the remaining amount. but again i clarified and they took again a few days time and told us this problem will be resolved and till that time they have not returned me the dongle neither they informed me the procedure for cancellation of the dongle. and the agony continued of calling on my mobile number for non payment and my clarification for several times. and this did not stop when again the bill was raised for Rs.190.62 on 14.6.2012. then with this again going to the customer care centre and clarifying the details continued for some more days before i received your letter dated 2.8.2012 requesting me to pay the dues or else legal action will be taken.

This was the last nail in the coffin for any customer relationship. when i went to your customer care centre they were not responding to my clarification and miss. nagaveni was even accusing me of talking rash and other stuff, whereas never in my talk for so many times i had used any wrong words or behaved badly.on that day she told me that the customer care executives are not authorized to keep the dongle without cancelling the connection. with this i was convinced that your company name should be RELIANCE MISCOMMUNICATION AND NOT RELIANCE COMMUNICATION.

but one thing i have come to know that customer is always wrong in reliance communication dictionary. if we are stuck with a company like reliance we will only get these legal notice letter. iam also attaching the history of my dongle with this mail for your reference and would demand an explanation about this issue. and beware it is not you who will be going for legal action i will be going to consumer forum first for a mental harassment case against reliance communication and make co accused miss. nagaveni who all the way misguided us and kept us in dark.

hope that with this clarification all doubts are cleared and this harassment will end for me. and i expect a reply asap from your end and that too a positive one.

EVEN AFTER THIS LETTER TO RELIANCE COMMUNICATION THE ISSUE IS THAT I HAVE TO PAY BACK THE AMOUNT. PLEASE SOLVE THIS FOR ME.

regards
anurodh chajjed