Reliance Communications Complaints & Reviews

Hi,

My internet connection is not working since past 3 weeks but no solution has been provided by the Reliance customer care. The continue to give false assurance that it will be repaired within next 24 hours which ofcourse doesnt happens.
I am tired of complaining and they do no give any next step to take my complain forward. I am forced to talk to customer care execs who only speak typed scripts and could not provide any solution. Infact the complaint was closed without any confirmation from my side and the connection was still not restored.

I am a Reliance prepaid card user. My number is [protected]. In the last two days i.e. 10th September & 11th September, 2012, I have been charged for

Rs. 20/- on account of VAS Hungama GSM
Rs. 20/- on account of VAS One97 GSM
Rs. 5/- on account of VAS One97 VP Subsc

This charge has been deducted despite the fact that I have NOT requested any such subscriptions.

When I called the customer care executive, I was given a refund of Rs. 30/- only You may check the details. Further attempts to call up the customer care executive have been in vain. I have been on hold for 5 minutes and been charged for the call to 30333333 as the number is not toll-free.

I demand a refund of the remaining amount of Rs. 15/-

sir,
i am kundan kumar jha. i purchased reliance prepaid gsm sim card about one month ago.mobile number [protected]
i lost it on 10th september 2012(monday) afternoon.
the last recharge is 24 or 25 rupees for reducing std tariff.
some numbers i have called using my mobile numbers are [protected], [protected], [protected]etc

iccd no is [protected] 202

i request you to block this sim card so that any body dont use it for any criminal or terrorists activities.
plz accept my request as soon as possible.
thanks
yours faithfully
kundan kumar jha
contact no, [protected]

Hi,My prepaid mobile no. is [protected] (Adarsh)...
I have another problem,and it happens again to me.last time before 20 days reliance deducted 30 Rs for jokes ,which i didn't subscribe. and now they deduced 150 Rs.They just message me that your balance below to 5 Rs.than i checked my balance,it was only 2 Rs left.My balance was 152 Rs before they deducted 150 Rs from my balance...

I called to customer care (198) for complaint but they block my customer care service..That's why i brought a new Reliance SIM for call to him.i called to him and they told me that u used Internet for 23 minutes,that's why i deducted 150 Rs.for it...But i have free 6 GB data for 1GB*6 months in my number.that's why i have free internet service now.So i don't know why they deducted 150 Rs for internet uses from my balance....And at what the calculation they have to charges for internet data uses because 10 paise/10 kb is the charges to use internet by the all providers ( Maybe reliance is unique that's why they charged 50 Rs/1 MB for me )..because i just used 3-4 Mb data in these 23 minutes and i didn't downloading anything in between....
I didn't setisfied to Reliance customer care answer....
Reliance customer care is the worst customer care compare to other providers....

It's disgusting and shame for Reliance that they can't help and care his customers.....
I hope you will help me in this matter because u help me in my last complaint (unnecessary service) and called me back... and i can get my 150 Rs back which was they deducted .....THANKS A LOT

I have reliance net connect. Data card No .is [protected].
Previously my plan was 10 GB unlimited data plan. I had changed my plan at 25th july2012 from unlimited to 1 GB limited plan.
My billing cycle is 27th to 26th of month.
but in August month they had charge me for the unlimited plan. I got massage of that u have consumed total 1 GB data of your allocation in first week of August. It means my plan has been changed. Then how can they give me bill of Rs. 1236 for unlimited plan. This was my previous plan. i had complaint in reliance for this but they are telling that my plan was changed from 27 th of august. My complaint no. is[protected] at reliance customer care.

Sir, on 7th september at 7:46pm one message came in my mobile number [protected] which carried the message "You have been successfully subscribed to Model VideoClub service at Rs 30.00 for 30 days. To un-subscribe SMS Unsub 2091 to 155223(Toll Free)." After that I dialled 198 to speak to the customer service representative. I told the representative about the problem that the Model Videoclub service has been automatically activated in my number & after that I requested him to refund my Rs.30 in my account. Then he told that my number has been unsubscribed from the service & the complain of refunding has been forwarded & my money will be refunded back in my account in the next 24 hrs. After that I waited for 24 hrs but the amount was not refunded in my account. After that I called again to 198 customer service representative & told that my money was not refunded in my account after which I was told to wait for more 24 hrs. I waited but still the money was not refunded in my account. After that when I again called 198 customer service representative i.e. on 9th september I was not being able to contact the representative which I think was intentionally done. After that on the same day I called the customer service representative from another reliance number i.e. [protected] & when I told again about the refunding which was not done still the representative told that there was some technical problem for which he cant help me. After that on the next day i.e. on 10th september at 12:53pm another message came which carried "You have been successfully subscribed to Sai Baba service at Rs 30.00 for 30 days. To un-subscribe SMS Unsub 2040 to 155223(Toll Free)." and again after that at 12:56pm another message came which carried "You have been successfully subscribed to Star Dust service at Rs 30.00 for 30 days. To un-subscribe SMS Unsub 2043 to 155223(Toll Free)." for which my Rs 60 was being deducted yesterday & together with the money deducted on 7th a total of Rs 90 has been deducted automatically from my account unnecessarily. After that yesterday only I called the customer service representative from the number [protected] & told the whole problem after which the representative told that my complaint has been forwarded for refunding the money which was deducted on 7th september & it will be resolved in next 2 days & when I asked about the rest Rs 60 which was deducted on 10th september he told that only one complain can be written & to complain about the auto activation of 10th september I have to call again after sometime. After approx half an hour I called again then the number [protected] was also being blocked to speak to the representative which also I am sure was done intentionally. After that I called from another reliance number i.e. [protected] & told the problem & then the representative unsubscribed my number from both the services & told that complain for refunding the amount of those two services cant be forwarded till the complaint about the refunding of Rs 30 of 7th september is resolved.
Sir this is my condition of which I am really fed up. Often they automatically subscribe to different value added services & deduct the balance automatically. Sir please take action against this. I will be really very very thankful to you.

Yours faithfully,
Rupantar Pal.

10/9/12
Dear Sir/Madam,

I have been using Reliance Broadband for past 5 months my data card no is [protected]. I approached reliance web world of Mettupalayam 2 times and given ID proof and paid full amount for that month to change my connection from postpaid to prepaid on 23rd Aug 2012. They have kept my connect in suspend up to now and also i requested in coimbatore web world which was located in 100 feet road of coimbatore. They also not responded up to now and in mettupalayam web world i approached two days before i requested onec again to activate my netconnect are other wise i will make a complain like that i told for that they are laughing and not responding properly.
Due to this i cant able to use net connection for last 15 days and up to now they have kept my connection in suspence.So kindly take necessary step on that web world.

Sir, my mobile no. is [protected]. I had recharged my sim on 9th August byRs 101for internate service.When i got message for 3g offer i recharged it again by Rs.597(five hundred ninty seven only) by internate banking for 3 months 3g service on 19th August.But you stopped my internate service from 9th September.
So kindly take a prompt action for the same and inform me in [protected]

I have done one payment of my Reliance Data Card No [protected] and CAF No:[protected]. This number is terminated long ago and allocated to some one else. Before closing this service I have made a last payment of 550 Rupees on Relaince Webworld. Which is not reflecting in your
system.

While there was bill of 1507 Rs showing pending in my account which Again I am not aware of. Why the bill amount was 1507 even I never used this data card in last month. Even for last 2-3 months my data card was not working then how can I use data for that amount. I complained about that hundred times

Please find the attached scan copy of slip of payment done.

I am getting number of calls about legal action , court case or warrant. Please let me know is this not the mental/Physical/Social and economical exploitation by the capatalist firms?. He told me that a case of fraud has been registered against me in the court and even I haven't responded on the legal notice court sent to me, either pay 15000 else you will be arrested. I asked him that I have raised issue many time and please check internally about the dispute. Then he said first pay your amount then we will see this. How you jerk people can
say this. How you people can eat customer money so easily.

Reliance firm- I don't want any call from your side now. I paid the money and terminated the services on time .. imporve your system and
employees instead of threatning me and consumer..

If you are not resolving issue then I will file case against your for customer harassment. I'm Hypertension patient and these calls are increasing same. I'll not leave you guys if I got call again.

Parul Solanki
[protected]

I was a Reliance Wimax broadband customer (id [protected]​708) since the last 2 1/2 years. Due to frequent service issues recently I decided to cancel my broadband access in July 2012 and made my request by email as well as phone to customer service. There are just too many service requests to mention here but they are prompt in creating / closing requests without any action. However after I complained in a consumer forum, I got a call from customer service requesting that I stay with them with a promise that my issue would be rectified and a waiver would be provided for service outages, so I continued with them. However when I received my August bill for Rs.1784.5 this did not include any discounts and on top of that they added a late payment fee of Rs. 100 added. When I finally asked for cancellation again it was disconnected on August 15th and equipment taken away on Aug 27th. Now the bill payment authorities are harassing me for paying the entire month of August. Is this fair when services were utilized only for 15 days in the month? Their appellate authority is really a mute spectator to this entire episode and does not ever look into any issues.

If my issue is not resolved fairly, my next step would be consumer court.

Sridhar

Hi Sir/Mam
With due respect i want to inform you that my mobile has been theft in bus so i want to block my sim card.
my mobile num is [protected] ( reliance GSM-Karnatka).
Kindly do the needful asap.

Thanking You
Vishal Verma

I had deactivated my Reliance Internet account sometime during August 2011, shortly after which I left India and I am still outside India.
Now, after more than a year of disconnection, I am being sent a pre-litigation with case number 130549/2012/2012 for pending bill of around Rs1800.00. I could not attend the hearing as I am not in India anymore. What I do not understand is, once I had deactivated my account, what is this amount due, that too after almost a year!

I am sana my reliance GSM number is [protected]. I recharged my mobile for the following benefit " Now recharge your 3G datacard or mobile phone with special offer!Recharge Rs. 597 & get 5GB! validity 90 days! " On date 10/9/2012 with the amount Rs 597 . and I received message "Dear customer, your account has been recharged with Rs.01, Amount payable is Rs597 Thank you.Reliance." But I didn't get 3G data in my account.
I also made complaint at the customer care but not yet resolver the problem. Please try to resolve it soon. Thanks in advance.

I have recharged my no '[protected]' with Rs.99 2g 2 GB internet data plan. But i unable to connect internet from 05.09.2012. When ever I try to connect Internet a message appears ' Connection Terminated' from my "Mobile Partner Data Card". I am using "smartwap" or "rcomnet' apn.

Reliance-Netconnect no [protected] was charged on 12/08/2012 for Rs 960 for delivery charges for co upons. through ACCELYST SOLUTIONS-AVENUE, in line recharge.payment made thru credit card.
Till date the amount is neither credited to the mobile account nor has been refunded &
no response from ACCELYST SOLUTIONS-AVENUE

Thanks and Regards

K.P.Gopinath
[protected]

I am Aravinth, my pre-paid mob no - [protected], Every weak amount is getting debited from main balance without any utilisation of extra services, when I am calling to CS then they are saying that request for extra servises (like music pack, rajnikant pack, love tips and so on) is made by you so amt got debited. when I am asking to provide the time and date for servise request raised then they are refunding / crediting the amount back in my account. I am raising complaints for the same almost every weak. Please find some complain no for reference[protected],[protected]..

As you know every one is recharging their account for communication purpose, user knows that balance is there but when she / he is trying to call his/her friends or relatives for some work then suddenly she / he came to know that balance is '0'. Suppose emergency is arrises and user came to know that balance is '0' then how can user reached to the concern for help.

This is happening on regular basis, kindly fix the issue permanently.

Request your attention regarding the issues on priority.


Thanks,
Aravinth V.

My name is Sinoop and my Reliance CDMA number is [protected]. I would like to complaint about the Mobile service provider Reliance regarding the Deduction of balance ON ACTIVATION OF CALLERTUNES AND SMS PACKS WHICH HAS NOT BEEN REQUESTED.
1. On 08 September2012 i got a SMS from reliance that LuvTips have been activated on your number and they deduct a balance of 20 rupees from my account and I had not requested for any service from them.
2. The same was happened on 07 september2012; they had activated CRBT service.
3. To deactivate this service I called the customer care but they were not ready to refund the deducted amount.
4. On 06 September2012, caller tune was activated on my mobile without any request. And 30 Rs was deducted for this callertune service. And 15 Rs was deducted for a song which has been downloaded automatically. When I spoke to the Customer care executive they informed that they can not refund the money.
5. On 06 September2012 I sent "START DND" SMS to 1909 to activate the DND service but I received a message saying "No Default Configured". Its not the first time so that i can consider it as mistake, they are doing it continuously. I need my money back with PENALTY on them. It can not be consider as mistake because it is not happen only to me, they doing this to randomly many users. Please guide me for taking legal action against them. I don't know how and why the big company like Reliance do such type of cheap and irresponsible things with customers.

I purchased post paid broadband data card connection no. [protected] from Reliance Telecommunications, GT Road Panipat on 15 or 16th May 2012 with a scheme of unlimited usage of 3 months which meant that my payment for 3 months usage was taken in advance and the free usage period was till 15 / 16 Aug 2012. I had written to Reliance to stop my postpaid broad band connection through email and had clearly written that I do not intend to continue with this connection because this connection had not given the promised speed equal to cable broadband and had also witten that they should immediately stop it as I shall not pay anything for the post paid connection.. I received a phone call from Reliance on[protected] with a confirmation that the 3 months period is over and their representative also made it clear that they are transferring the connection to prepaid. As there was no other way to check the start of prepaid connection ( so that I could start recharging of prepaid connection), I had been keeping the data card connected so that whenever it stops, I 'll go for recharge of prepaid connection. Instead of migrating the connection to prepaid , they sent me a bill of Rs. 271-00 for data usage. I had been repeatedly telling them that I have not used it for any other reason except to check the migration to prepaid, reliance has been ignoring my mails and have been sending same type of mails with demand for money and have stopped my connection totally. I kindly request you to please take necessary action so that either my money which i paid at the time of purchase be refunded or the prepaid connection is started so that the instrument, for which i paid should have some value by its use during my travelling.

The correspondence details are as below:

________________________________________________________________________________...⇄



[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Fri, Sep 7, 2012 at 12:02 PM
Subject: RE:'Reliance=[protected]' RE: Re: Reference to your e-mail
To: Sanjiv Seth <[protected]@gmail.com>

Dear Sanjiv,

This is with reference to your e-mail dated September 06, 2012 for your Netconnect+ number [protected] regarding postpaid to prepaid migration issue.

Kindly note that the services of your Netconnect number are been suspended.

As per details checked in our records, there is the usage found towards your account. Hence, we are unable to process your request for the waiver.

The total outstanding in your account as on 07/09/2012 is Rs. 271.44/-. We request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

List of the Reliance Mobile Store is attached herewith for you better reference.

Also note that rentals will be applicable as long as your services are active with us.

Please note that once the outstanding is cleared, kindly revert for postpaid to prepaid migration.

We value your association with us.

Thank you for choosing Reliance

Regards,

Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----

From: Sanjiv Seth ([protected]@gmail.com)
Date: Tuesday, September 04, 2012 08:45 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: rcom.[protected]@relianceebill.com (rcom.[protected]@relianceebill.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcom.[protected]@relianceada.com (Rcom.[protected]@relianceada.com); [protected]@relianceservice.co.in ([protected]@relianceservice.co.in)
Subject: RE: Re: Reference to your e-mail

Mr. Waseem Khan
Officer - Customer Care
Reliance Communications Limited

Hi.

With reference to all our correspondence since 14/ 15 Aug. 2012 regarding my non-willingness to continue with your postpaid broadband connection no.[protected], I wish to once again request you all to read our communication in toto to understand the issue and then send a reply.

Once I wrote to your concerned persons that I do not wish to continue with the connection after the 3 months period ( for which I paid at the time of purchase of this instrument and connection) and had clearly mentioned that I shall not pay anything for the post paid connection. I had received a phone call of one Ms. Pooja Kulkarni on[protected] who confirmed me that my free usage period of 3 months is over on[protected]. She also informed that this connection can be converted to a prepaid connection, for which I agreed and she had sent me a confirmation mail about our telephonic communication.

I already had one spare connection of BSNL for my use and I never required your connection during the period[protected] to[protected] but used to connect it to check if the prepaid has been started or not. It was a delay from your side, and it was never my fault. The amount is not too big for me, but I shall not pay it due to the reason that it was a consent from your side to allow me to migrate to prepaid ( and your company will earn because of the recharge I do). Had you not given any consent for prepaid, I would have forgotten about this data card and would never have used it for checking the start of prepaid connection.

If you are interested in retaining a customer for your data cards nos [protected] and [protected] and the phone no. [protected], please send me a confirmation that I do not need to pay the amount of Rs. 271-44 or I shall stop replying to your e mails and stop using all reliance products.

Thanks and warm regards.

SANJIV KUMAR SETH

Cc: Mr. / Ms Baljeet Gill, Officer - Customer Care, Reliance Communications Limited.


From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: 03 September 2012 11:39
To: Sanjiv Seth
Subject: RE:'Reliance=[protected]' Re: Reference to your e-mail

Dear Mr. Seth,

This is with reference to your e-mail dated september 02, 2012 for your Reliance Netconnect+ number [protected] regarding postpaid to prepaid migration..

We regret the inconvenience.

Kindly note that services of your number have been suspended.

As we have checked and found that there are usage reflecting towards your account for the billing statement period[protected] to[protected]. Hence, no waiver can be pass for the same.

The outstanding amount of Rs.271.44/- is reflecting towards your account. Hence, we request you to clear the same and write to us for prepaid migration.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Waseem Khan
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada..com for all RCOM services. Please register yourself on the portal.. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Sunday, September 02, 2012 01:40 PM
To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com)
Cc: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in); Rcom CustomerCare (Rcom.[protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceebill.com)
Subject: Re: Reference to your e-mail

Mr. / Ms Baljeet Gill
Officer - Customer Care
Reliance Communications Limited.

Hi. Thanks for your reply. Kindly note the issue is not pertaining to datacard no. [protected] but it pertains to broadband datacard [protected]. I kindly request you to please check all my mails since[protected] and your replies to them. Warm regards.

SANJIV

Cc: Different e mails ids of reliance from which mails have been received
________________________________________________________________________________...⇄
Kindly read entire correspondence starting from[protected] before responding to this mail so that there is a conclusion to this mailing process
._______________________________________________________________________________...⇄




On Sat, Sep 1, 2012 at 6:17 PM, datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com> wrote:
Dear Mr. Seth,

This is with reference to your e-mail dated August 31, 2012 for your Reliance Netconnect number [protected] regarding billing issue.

As per the details checked and verified in our records, you number has been migrated into prepaid.

Hence, we request you to visit to nearest Reliance Mobile Store/Web World for further assistance. One of our executive will assist better in this regard..

The list of Reliance Mobile store is attached herewith for your ready reference.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Baljeet Gill
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at datacard.[protected]@relianceada.com. You can also call Reliance Customer Care at *355,30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient,beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

________________________________________________________________________________...⇄
________________________________________________________________________________...⇄


[protected] Forwarded message[protected]
From: Sanjiv Seth <[protected]@gmail.com>
Date: Thu, Aug 30, 2012 at 6:08 PM
Subject: Re: 'Reliance=[protected]' Complaint against Reliance for cheating and then harassing by askingfor payment of bill ( Broadband data card no. [protected] )
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>
Cc: [protected]@relianceada.com, CustomerCare <[protected]@relianceservice.co.in>, Rcom CustomerCare <Rcom.[protected]@relianceada.com>, Reliance Customer Care <rcom.[protected]@relianceebill.com>


Hi all

Thanks for these repeated mails asking me to deposit an amount which you know I had already informed on[protected] the day on which this amount was not due as per your records) that I will not pay any thing for this post paid connection and had requested you to stop this post paid service. Now, one needs to ascertain before putting the recharge amount.. The only way to know that is connecting the data card. You want to charge for that usage. OK. I am confirming that I shall not pay this. Now calculate tour loss. I will take the case to consumer forum for the slow speed provided by you in comparison to what you promise and you will have to refund the amount I already paid ( which will include the cost of instrument ). I shall not be able to recharge the data card. It will be your loss. I will also not use the data card no [protected] and mobile phone no. [protected] ( which I may, if i join a job or get into some business). So please do calculate your losses. Apart from this, I have reported the matter to TRAI and shall definitely persue for an action against you.

Thanks once again and good bye.

________________________________________________________________________________...⇄

On Thu, Aug 30, 2012 at 5:17 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Mr. Seth,

This is with reference to your e-mail dated August 29, 2012 for your Reliance Netconnect+ number [protected] regarding postpaid to prepaid migration.

We regret the inconvenience.

Kindly note that services of your number have been suspended.

As we have checked and found that there are usage reflecting towards your account for the billing statement period[protected] to[protected]. Hence, no waiver can be pass for the same.

The outstanding amount of Rs.271.44/- is reflecting towards your account. Hence, we request you to clear the same and write to us for prepaid migration.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Pavan Kawade
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Wednesday, August 29, 2012 05:37 PM
To: [protected]@trai.gov..in ([protected]@trai.gov.in)
Cc: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complaint against Reliance for cheating and then harassing by askingfor payment of bill ( Broadband data card no. [protected] )

Sorry

I have to forward this correspondence to TRAI for a complaint..

_____________________________________________________________________

Name : SANJIV KUMAR SETH
PRODUCT : Broadband data card no. [protected]
Problem: Speed lower than promised ( CDMA data card no [protected], in my own name only, used to give same speed as Broad band data card no. [protected] purchased on[protected]

Details:

My complaint is that I had informed well in advance for stopping my connection vide email dated[protected] and had informed them that I do not want to continue with the connection because the speed promised for the broadband connection was similar to my earlier CDMA connection ( This clearly means that reliance is cheating in the name of broad band). I received a telephonic response from reliance representative on[protected] with the information that the 3 months period is over and they have processed as per my request. Their representative also agreed for migration of this connection to prepaid. Reliance did not stop the post paid connection. Being owner of the instrument, I had a right to check on regular basis to see if the post paid service is stopped or not so that I could recharge for prepaid service. Now for that period o[censored]sage, Reliance has raised a bill and have been sort of forcing me to pay. They have also threatened that my billing for the post paid service will continue till the time i pay the amount asked by them.

I request concerned officials of TRAI to look into the matter and advise reliance officials to correct the situation by withrawing the bill raised and confirm the same through e mail so that I can recharge the data card for my usage during travelling. In case they do not wish to do so, they should refund the cost of the instrument,

Kindly take a strict action immediately so that the service providers do not harass customers like what they have being doing with me in future.

Thanks and warm regards


SANJIV


Copy by email to Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

On Wed, Aug 29, 2012 at 12:45 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Sanjiv,

This is with reference to your e-mail dated on August 28, 2012 for your Netconnect+ number [protected] regarding postpaid to prepaid migration issue.

Kindly note that currently services of your number are suspended.

The total outstanding in your account as on 29/08/2012 is Rs. 271.44/-.. We request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

The list of Reliance Mobile Stores in your area is attached for your reference.

Also note that rentals will be applicable as long as your services are active with us.

Please note that once the outstanding is cleared, kindly revert for postpaid to prepaid migration issue the issue.

Thank you for choosing Reliance

Regards,

Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----

From: Sanjiv Seth ([protected]@gmail.com)
Date: Tuesday, August 28, 2012 02:40 PM
To: Care Email ([protected]@relianceada.com)
Subject: Fwd: Fwd: Your Reliance E-Bill for the monthAug'12 of the Service Number [protected]

To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in)

Subject: Fwd: Fwd: Your Reliance E-Bill for the monthAug'12 of the Service Number [protected]


[protected] Forwarded message[protected]
From: Sanjiv Seth <[protected]@gmail.com>
Date: Mon, Aug 27, 2012 at 4:09 PM
Subject: Re: 'Reliance=[protected]' Fwd: Your Reliance E-Bill for the month Aug'12 of the Service Number [protected]
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>


Hi

I could not understand this reply. There is usage but that has to be there till you do not migrate from post paid to prepaid. I had clearly written in my request dated[protected] that I shall not pay any amount for a post paid connection immediately after the free period of three months is over.. I am once again confirming that i shall not pay any amount and shall not take any responsibility for the usage. I shall repeatedly connect and use the connection but shall definitely recharge as per a suitable scheme of prepaid once it is migrated to prepaid. So it is in your interest to migrate the connection to prepaid as early as possible. I shall only come to know of migration by connecting the data card so it will have to be connected regularly. Hope this is clear. In case of any doubt, you may please call me @ [protected].

Thanks and warm regards

SANJIV

On Mon, Aug 27, 2012 at 2:10 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Sheth,

This is with reference to your e-mail dated August 26, 2012 for your Reliance Netconnect+ number [protected] regarding postpaid to prepaid migration issue.

As we have checked and found that there are usage reflecting towards your account for the billing statement period[protected] to[protected]. Hence, no waiver can be pass for the same.

The outstanding amount of Rs.271.44/- is reflecting towards your account. Hence, we request you to clear the outstanding amount and write to us for prepaid migration.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Pavan Kawade
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Sunday, August 26, 2012 05:44 PM
To: Reliance Customer Care (rcom.[protected]@relianceebill.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in)
Subject: Fwd: Your Reliance E-Bill for the month Aug'12 of the Service Number [protected]

Dear Sir / Madam

I had written before the ending of the 3 months period of free use after purchase that I do not want to continue this connection and had asked for discontinuation of the account with immediate effect. Your representative had called me and had confirmed again. They had advised me to get the connection migrated to prepaid for which I had agreed.

Under these circumstances, when everything was clear from both sides, your sending this bill to me is not understandable. I hope you have the correspondence in your records and can easily understand the facts after going through the correspondence. Please send me a confirmation for the cancellation of the bill sent by you and confirm the migration of my mobile data card to prepaid..

Thanks and regards


SANJIV KUMAR SETH
PANIPAT
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Thu, Aug 16, 2012 at 12:55 PM
Subject: RE:'Reliance=[protected]' Fwd: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]
To: Sanjiv Seth <[protected]@gmail.com>
Dear Mr.Seth,

This is with reference to your e-mail dated August 15, 2012 for your Reliance Netconnect+ numbers [protected] regarding postpaid to prepaid migration.

As per telephonic conversion had with you on your alternate number [protected] today, your request for the postpaid to prepaid migration of your Netconnect+ number has been registered vide Service Request ID[protected]on 08/16/2012 at 12:46:31 PM) and one of our executives will respond you within 5 days from the time request has been logged.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Pooja Kulkarni
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Wednesday, August 15, 2012 01:18 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]

Dear Sir / Madam


Kindly refer to the data card connection no. [protected]. The fixed period provided by you for the connection
is going to be over and I do not wish to continue with this connection because my purpose is not solved with this connection.
the speeds which were conveyed are actually not received and I shall have to take some other connection to solve my purpose.
Kindly deactivate this account as soon as the fixed period of 3 months is over. I shall not pay any bill sent by your company
in case you are not able to deactivate this account


SANJIV KUMAR SETH

[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Wed, Aug 15, 2012 at 12:18 PM
Subject: RE:'Reliance=[protected]' Re: Monthly Bill Invoice Number :[protected] Ph : [protected]
To: Sanjiv Seth <[protected]@gmail.com>
Dear Mr.Sanjiv Seth ,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding HSD related.

We regret for the inconvenience caused in this regard.

Please note that, we have sent your communication to Netconnect.[protected]@relianceada..com, Customer Care unit of Netconnect+ for further assistance and the team will respond to your query shortly.

For any queries pertaining to HSD, you may also dial[protected]chargeable from other Phones)/[protected]Toll Free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Thank you for choosing Reliance, India's No.1 Network.

Regards,

Sharmila
Customer Care
Reliance Communications Limited.



-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Tuesday, August 14, 2012 11:38 AM
To: Rcom CustomerCare (Rcom.[protected]@relianceada.com)
Cc: CustomerCare ([protected]@relianceservice.co.in); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]

Dear Sir / Madam


Kindly refer to the data card connection no. [protected]. The fixed period provided by you for the connection
is going to be over and I do not wish to continue with this connection because my purpose is not solved with this connection.
the speeds which were conveyed are actually not received and I shall have to take some other connection to solve my purpose.
Kindly deactivate this account as soon as the fixed period of 3 months is over. I shall not pay any bill sent by your company
in case you are not able to deactivate this account




++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
[protected] Forwarded message[protected]
From: Reliance Customer Care <rcom.[protected]@relianceebill.com>
Date: Sun, Aug 26, 2012 at 11:50 AM
Subject: Your Reliance E-Bill for the month Aug'12 of the Service Number [protected]
To: [protected]@gmail.com
Dear Customer,
Thank you for subscribing to the E-bill service.

Your Reliance bill for this month has been generated. Please find the soft copy of your bill
attached with this email.






________________________________________________________________________________...⇄
________________________________________________________________________________...⇄




[protected] Forwarded message[protected]
From: Sanjiv Seth <[protected]@gmail.com>
Date: Tue, Aug 14, 2012 at 11:43 AM
Subject: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]
To: Rcom CustomerCare <Rcom.[protected]@relianceada.com>
Cc: CustomerCare <[protected]@relianceservice.co.in>, [protected]@relianceada.com


Dear Sir / Madam


Kindly refer to the data card connection no. [protected]. The fixed period provided by you for the connection
is going to be over and I do not wish to continue with this connection because my purpose is not solved with this connection.
the speeds which were conveyed are actually not received and I shall have to take some other connection to solve my purpose.
Kindly deactivate this account as soon as the fixed period of 3 months is over. I shall not pay any bill sent by your company
in case you are not able to deactivate this account

___________________________________________________________________________












________________________________________________________________________________...⇄

Due to repeated problems in broadband services & poor customer care support, I requested for discontinuation of broadband services to reliance broadband customer care thru email. For which I also received a confirmation. But till date no one has come to take the equipment nor have they sent me the final bill settlement. As my chosen plan was of advance rental for 6 months,& I made a request well before that period. I stopped paying for the duration I haven't used. But they are calling me time & again , sometimes mentioning different courts in india & harassing on telephone. I just want to pay off whatever is required by me & get rid of these reliance people.
The picture representing their poor technical system of a distribution box installed in my office complex is self explanatory.

I am a prepaid subscriber of Reliance telecom with mob No[protected]. Reliance telecommunication sends me message that i am subscribed for various services like caller tunes, jokes, shayari, cricket etc without me requesting those services. My account balance is deducted for these services. This is unfair and unethical. I had complained to them in the past and in one instance the money was refunded. They have how ever not responded to my repeated requests. I am also seeing sms traffic on my phone, where I am charged without sending any messages. In short I am being charged for services which I have neither subscribed nor use or require.
The practice is unethical and even may be termed fraudulent or cheating the customers.