Reliance Communications — Lack of support from Reliance Broadnet. Think twice before taking Reliance broadband wired connection

Address:

Thiruvananthapuram, Kerala

I have a reliance broadband wired Internet connection. I am using a wireless router to make the connection available to the laptop.
For the past three months, there is an issue of frequent disconnection of Internet connection. I have raised numerous complaints with Reliance Customer Care. They were not able to resolve the problem even after the service technician came to my house.
Having fed up with this I have raised a final complaint (Number:[protected] on[protected]. The customer service agent promised me to have the service technician resolve the problem.
Having heard no voice from reliance, I called up the customer care on[protected]:15. To my surprise the customer care agent told me that the service team has closed this issue because they cannot support connection connected to wireless router.
How can a broadband service provider be able to have such a clause in connectivity agreement (if it is there)?
In today's world when everyone is mobile, if I have two laptops, do I need to take two reliance connections?
Anyway I have requested for disconnecting the reliance connection.
Citizen please beware of the implicit clauses and lack of support of Reliance broadband when using wireless connection