Reliance Communications Complaints & Reviews

my Reliance GSM Prepaid No. [protected] has been barred from last two days.
I am using this sim from more than 2 years but suddenly is has been barred, no incomming & no outgoing call can be made.
and there is no gallery available near me. I am unable to call or recieved my most important calls.
so there is a request to all Reliance GSM team to recify this problem.

respected sir
i have recharged my a/c on 26 apr 13 with rs.50 and i got rs.41.50 after 1 day reliance mobile cut my balance rs.1.at the same day rs.15 and then i talked with customer care executives he said your query would be resolved but more balance was cut from my a/c and i have no balance in my a/c.

I am Manmohan and phone no is [protected]
After submit complaint in yours site on 29-April morning i received your call from [protected] no & they say that i need to submit my document again in reliance office and when i contact with reliance office they say there is no need to submit my document again and they doesn't did any help of me and they say that this is not our fault its problem from other operator(aircel) end because they don't disconnect your number. Now what can i do?

On date 22april 2012 i got selected on a campus drive by Reliance Communicatin in my college Eastern Academy of Sc and Tech,Bhubaneswar.They gave the offer letter on the same day after the interview in which it was mentioned DOJ as 28 Dec 2012 latr my college official informed me its been postponed for 2 month but till date there was no info available not either from the college or from the company so i was thinking about to registered a case against both college and company so plz provide me some solutions.

I am using Reliance GSM sim([protected]) from past few months.
They are deducting RS 3 from my balance alternate days as VAS USSD charges.
I have not activated any VAS on my number even-though they are deducting the money.
When i tried to register my complients via customer care,they always give me the response like"Unable to proces"
Also i want the money back to my account which is deducted without my permission

Hi my name is Gilbert Dsouza,

This morning I received a Threatening Call form [protected]. The tone was very rude at first, I enquired about the person and he wouldnt divulge any information explained that there is some outstanding Bill of Reliance Broadband and that I would need to come to Delhi Court to address that matter.

Who allows such to operate in this manner?

Can Reliance Broadband explain is this how your customers are threatened?

Reliance Broadband takes advance rentals so how does one default?

I have been using relaince GSM no. since 3-4 months and an amount of Rs. 3 is deducted every week or so regarding VAS USSD services which i didnot activate. Please stop any such kind of services and refund the deducted amount as soon as possible.

On 26th April 2013, I had recharged my phone no. is [protected] of reliance gsm 3g pack that is of Rs.247 from a retail shop and from past 2 days m contacting the customer care on 198 they r just saying that there is some problem in network call in half an hour but they r not taking any actions against it m tired of calling them now i want my 3g pack activated or my money is wasted plz look into my problem plz......
From,
Tanmay Manjunath
[protected]
[protected]@gmail.com

Dear sirs

i my mobile no [protected] & my concern is last year have active Do not call & service activate & company register my complain but again company deduct amount from balance,

& when i call 198 & *222, no body can call pick 20 to 30 min & every 3 min after recorded line say cover customer care executed very busy - 2

we use 198 for cost saving but not body can pick call we try 222 but condition are same & we loss money 50 paise per 3 min,

so please provide good service & no harrse to any body

It happened to me again on 27-04-13, 16:32, this time Rs 3:00, I just called the customer care, he said the same story, "amount has been refunded, it won't happen again", Then I said I have been listening this every time, 'do you have a permanent solution", He repeated the same. When I asked again he sarcastically said, "what, do I want to say, It will happen again from tomorrow onwards", and disconnected the call, as usual they charged 50np for this.

That kind of behavior people of Reliance showing now a days. There are n number of complaints about this VAS charges in this blog, I had find so many in other blogs also. I'm planning to port out to some other company that provides some transparency in their services

I want to ask Reliance, for what purpose you people are collecting with this kind of money collected, Re1, Rs2, Rs3, Rs 15, Rs30, to spill on Anil Ambani's funeral ? (anil ambani ke shav yatra pe phek do ge kya ?)

Number is: [protected]

Dear sir,
My self Yogesh Singhal live in Surat ,Gujarat, i have a Reliance net-connect data card no.[protected] with postpaid connection.I paid
first bill of amount of rs. 118/-. on 24th JAN 2013.
On 19th FEB 2013 i gave a request at RWORLD office at shalaka building parle point for change service postpaid to pre-paid and pay outstanding amount of Rs. 850/-.on same date.I was told that service will be changed with in one week.After one week i contact to customer care for same they replied me that no request is given for same no. ,and please contact again RWORLD office.As
i am a serviceman so its not possible to go there daily for me.Now again on 13th MAR 2013 i received a bill of amount of rs. 842/-..I got call from Reliance 2-3 times and i also contact customer care many times but they are asking me to pay amount of rs.842/-. Now can you please tell me why should i pay this amount as i have given request for service change before one month and i have cleared all outstanding balance and i am not using data card for a minute. If RWORLD executive can not give services properly to customer then why customer will
pay for this.
Now yesterday also i got a call from reliance for paying this month bill i said ,i am not going to pay any single rupee and i want my data card service as pre-paid without paying any charge.
I just want to introduce about RWOLRD executive's service how they behave with a customer whenever i go there one lady executive is there and she always will be busy on phone with someone if not on phone on centre also i saw her with someone just gossiping if i asked for any query or request then she reply its not possible you have to contact to this and you have to come again....etc. is this a proper way to communicate with customer.
I request you to take this matter seriously and do needful.i am waiting for your kind reply and action on this.


Regards,
yogesh singhal
[protected]

Respected Sir,
I have lost my Reliance Smart Sim card a few days ago.My Mobile no.+91-[protected]
I have also lodged a police diary in local police station . I buy this sim card without document,,
My humble request to you, please deactivate the SIM card as soon as possible and obliged.
thanks

Hi,

My mother posses mobile with reliance connection.
Contact number is [protected].

Whenever it get full recharged, due to some PUSH messages balance gets deducted.


This is really creating problem to her and ,moreover loosing reliability on Reliance Communication as we whole family is connected with each other through this mode of communication.

Kindly help in sorting this problem so as to continue the service.


Regards,

Saumya

sir i changed my bill plan from monthly rental 99 to 899 unlimited which was suppose to be changed from 7 mar 2013 and i received a message also from customer care that "your plan is changed to 899 unlimited from 7th mar but after a month wen i received my bill then my bill was on old plan of Rs 2218 but which should be Rs 899+service tax. and wen i contacted customer care then they said it was my fault.

Respected sir/mam
myself Harpreet Singh having reliance broadband connection and my user id is[protected] and my a/c no. is [protected] which is not working from last one week as I had log 3 complaint against this issue but on one takes any step nor any engineer had came yet to solve this problem so take some strict steps against this issue and it is an humble request to solve it as soon as possible and give your valuable feedback.

Hi,

I had opted for a Reliance broadband connection last friday. Worst service ever no conenction even though he took the payment and all other details. keeps stalling me here and there.

My Name is Julian Steven and Phone no [protected]. After seeing this others will be safe and I hope someone from reliance will call !.

Please read my complaint to reliance below


---Original Message-----
From: julian Steven ([protected]@gmail.com)
Date: Wednesday, April 24, 2013 06:41 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Compliant: Worst Service of RCOM Bangalore Broadband Connection

Hi,

I had opted here for a reliance net connection last Friday 19th April. I had received the details below on friday itself. The local person guaranteed the connection will happen on sat or Sunday So I had to drop my personal plan for the connection.

Time went by from Sat and Sunday No-body Turned up. I had to call the person who came up to canvas and took necessary documents for the connection. I was getting bogus responses as he will come today morning or evening and the connection will be done.

Yesterday suddenly the technician called up and said that the cable guy is standing outside the house come fast, even though I had mentioned the timings to follow for connection, I had to leave my work and go to my house on halfway i received a SMS stating Dont Come. I had to shout at that guy and that same evening he promised me that he would completed the connection evening again a sms came stating " Tyre Puncture Tomorrow Connection sure"

Today I waited till 11.00 AM still nobody turned up and when I called up the technician he is again stalling me.

I have not been stressed out like this ever on a customer service like this especially Reliance. I have wasted my money and phone to ask out these guys for a connection. How come you hire such persons ?

I had called up customer care and their service is too waste , For your information I had called up 3 times and reported this issue and no resolution is carried out.

I demand an explanation / Solution from your level. As I am mentally & physically tired and frustrated If I don't receive an solution on or before 3.30 PM Today. I will be escalating this even higher and will go out for disconnection also.

Beware of this guy

Techinician Name: Venkatesh
Mobile no : +[protected]

TO RELIANCE
I HAVE SMS PACK OF 19RS IT HAS A AUTO RENEWAL OPTION FOR THAT ,
BUT DUE TO INSUFFICENT BALANCE THAT WAS PENDING SO I DID RC OF 50RS &
CALLED TO CUST-CARE ASKING ABOUT THE SMS PACK OF 19RS. SO THEY REPLYED THEY DONT HAVE ANY KIND OF SMS PACK OF 19RS HE DISCONNECTED CALL,
SO I CALLED AGAIN SO HE ALSO REPEATED THE SAME AND SAID DONT TIMEPASS SAIMPLY ,
SO AGAIN I CALLED HE SAID TRULY WE DONT HAVE SMS PACK OF 19RS SO I ASKED WHAT IS THE STARTING SMS PACK HE SAID 26RS .
THEN I THOUGHT THEY MIGHT HAVE BEEN STOPED THAT SMS PACK OF 19RS SO I DID RC OF 26RS FOR SMS PACK SUCESSFULLY . SO AFTER 2 DAYS I GOT SMS THAT UR 19RS SMS PACK IS AUTO RENEWED FROM UR MAIN BALANCE.
SO AGAIN I CALLED AGAIN TO CUST-CARE THE SAID TO DE-ACTIVATE THE 26RS SMS PACK AND CONVERT THAT 26RS INTO MAIN BALANCE THEY SAID SORRY SIR WE CANT DO THAT SO I SAID BECAUSE O[censored]R ADVICE I DID OF RC OF 26RS FOR SMS PACK SO THEY SAID SORRY SIR WE CANT DO THAT
SO BECAUSE OF THEIR GUIDENCE I LOST 26RS
WORREST RELIANCE CUST-SERVICE.

Hi,

I got call from Reliance stating they issue loan against policy. To avail loan i have to take Reliance Guranted Money Back policy of Rs. 30,000/-.
I had submitted documents & take Reliance guranted money back policy. since 5 months they giving reson sir your loan is in process. Now they are saying i have to advance premium for next year then only i'll get loan amount.

Now i getting weekly phone call from reliance for additional amount payment.


I request issue me loan amount on urgent basis or refund my money with interest amount.

I have all telephone recordings with me for evidence.



Regards,
Subhash

Hello Sir,
I am using a Reliance broadband internet connection from past 3+ years and raised a request for termination on 09-March-2013. I received acknowledgement on 19-Mar-2013 saying - "We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 11/03/2013". Reliance has actually terminated service as per records on 20-Mar-2013. My billing period is from 19th(current month) to 18th(next month) and it needs to be paid in advance as prepaid. I have already paid rent till 18-Mar-2013. Now, reliance has generated bill for 19-Mar-2013 to 18-Apr-2013 for amount Rs.1012.93 and sending SMS everyday asking me to pay the bill. When I called reliance customer care and explained the issue, they told that I need to pay the bill for only 1 day (19-Mar-2013) which will be sent to me on prorated basis as part of settlement. As the bill got generated 1 day before the termination date, I should discard or ignore the bill as per explanation given to me by Reliance customer care. The interaction ID:[protected] has voice details which I had with Reliance team. I have handed over the equipment to Reliance as well. Its really part of harassment by Reliance asking me to pay the bill by sending SMS everyday.
Complaint IDs: [protected],[protected],[protected],[protected],[protected],[protected]
Few things:
1) Why should I pay the bill for 19-Mar-2013 (1 day) too, as I have the confirmation email from Reliance that my rental is stopped from "11/03/2013".
2) If I agree to pay the bill for 19-Mar-2013 (1 day) too, why Reliance is NOT sending the prorated bill, instead billing team is sending SMS that bill cannot be waived off.
Kindly help.

Sir,
My reliance no. [protected] is almost 5 years old. i have never changed the service provider, but past 7 to 8 months i am suffering with very bad service and network problem from reliance side. If talk about service den very first thing is that:-

1) Worst experience with the customer care. Never ever calls get attended, every time it says "There is an emergency", "Customer officer is busy on another call", "This Route is busy kindly call after sometime". but none ever gave the proper response instead of solving the problem without understanding ILLITERATE CUSTOMER OFFICER, they just have learned two answer :- "Sir There Is Some System Problem Because of System Updation", and the very best but worst answer for customer is that "Sir kindly switch off and On your mobile". that's it problem solved not Us but defiantly their problem is solved once gone never come again.

2) The second and most cheated thing is that We (Customer) never activated any kind of a pack like SMS or Voice Pack, or any Special Tariff Recharge they did, but still once they come to know about it after deduction from their balance then they (Reliance Customer Care) say it was activated from our side only if customers agreed or don't fight then they never deactivate it and never give the information to customer that its a "Auto-Renewal Process" and next time again for same reason the deduction will be there. If customer fight back and if have a proof then they say we will Refund it in 48 Hrs. and register the complain. but never ever they give any notification about the refund in customer account, because they never do this.

My dear all I have written this as i have suffered a lot so i share this experience with you, and believe me this will never gonna change until and unless TRY authority never take some strict action against them. Although Portability option is given but its not a proper solution, because these complains are common with all Network Service Provider.

Kindly acknowledge me the same.
Hope for something positive response.

Thanks Regards,
Amit Dubey