Reliance Communications Complaints & Reviews

I am krishn kumar yadav. i am facing lot of problem because my number is deactivate last time my number is deactivate on 17 jun . i resubmit my document 18 jun .... after submitting my document no verification by reliance.. and again my number is deactivate 22 jun . before deactivate my number no call no message from resilience for informing me ...
krishn kumar yadav
number [protected]..
if my number is not start today i break sim card ..and not submit billl...

Dear Sir,

I was the customer of Reliance broadband service for 3 years. But because of their poor service i had disconnect the connection. for it i made a call on reliance customer care and they said that your connection will be disconnected in a week time. after that i got a mail from reliance that your connection is disconnected on 11th april 2013. after that I got bill from reliance and start getting calls from reliance to pay the bill for the internet service which i was not using. even though I paid 550/- rupees in cash and return the modem as told by the customer care executive to an executive who came to my home to collect the money and in return he gave me the full and final receipt and a letter for the same. Now after 15-20 days. I am again getting harassment calls from reliance to pay broadband bill . They are saying that your bill is still pending and you have to pay it.

I don't understand that once reliance issued a receipt of full and final payment and collect the model how they can generate the bill for a service which they are not providing.

Please let me know what to do.

my Reliance account no was [protected]
and my name is Pankaj Gupta.


Waiting for you kind response.

Regards
Pankaj Gupta

Dear Sir,

I was the customer of Reliance broadband service for 3 years. But because of their poor service i had disconnect the connection. for it i made a call on reliance customer care and they said that your connection will be disconnected in a week time. after that i got a mail from reliance and that your connection is disconnected on 11th april 2013. after that i again got bill from reliance. and start getting calls from reliance to pay the bill for the internet service which i was not using. even though I paid 550/- rupees and the return the modem as told by the customer care executive in cash to an executive who came to my home to collect the money and in return he gave me the full and final receipt and a letter for the same. Now after 15-20 days. I am again getting harassment calls from reliance to pay broadband bill . They are saying that you bill is still pending.

Please let me know what to do.

my Reliance account no is [protected]
and my name is Pankaj Gupta.


Waiting for you kind response.

Regards
Pankaj Gupta

i had made a complaint to reliance big tv customer care, first person who attended the call said me that the problem will be solved within 48 hours.....and after one week without any response from the company side I made the call again .........and now they are asking for one more week to solve the issue........my card number is[protected]....i dont know what to do

Sir/Madam

My reliance GSM mobile no. [protected] charge Rs.21 for LOCAL VOICE PACK on 22/06/2013. But this pack is activated without my intimation. In the past also same pack is activated without intimation at that time I called your customer care on 198 to deactivate this service permanently. But up till now this service is not deactivated and every month i charged for Rs 21. Please deactivate this my LOCAL VOICE PACK and refund my Rs 21 to my balance as early as possible.

Customer care representative is not giving any reference no. for complaint when i am calling to on 198. On 25/05/2013 i give same complaint on www.consumercomplaints.in.


Regards,
Samir V kaneriya
Mobile no. [protected]

We have lodged complaint on 9/05/2013 and repeatedly followed by phone call and email with your customer care staff and appellate authority Chennai.
Every time false promise/regret/apology mail is being received. You may obtain copies of all our mails from your appellate authority Chennai. Every time we remind your staff and they are falsely closing the existing complaint and opening a new complaint.
Problem is in our land line[protected].The battery, display unit is not working since 9/05/2013. Also,the cable connecting handset receiver is disconnected and we are forced to use only speaker mode. Our complaint numbers are given below
[protected], [protected], [protected] on various dates from 9/05/2013. Our several requests in last few years to replace the old instrument with a new one has not been done. When we have paid full cost of instrument while taking connection, the responsibility of servicing and/or replacement lies with the company.

I am customer of Reliance since 2005 and I have the following connections
[protected],[protected],[protected],[protected],[protected],[protected]

G.V .RAVISANKAR
MOBILE[protected]

Hello I port my mobile no from tata indicome CDMA to reliance gsm

I call Costmer care I ask him local call unlimited plan
He said me recharge Rs 549
I ask him again local call unlimited he said yes
When i recharge
It is not local call unlimited it is only reliance to reliance unlimited

I complaint but no response


Complaint no is [protected]
My name davinder pal singh
Contact no [protected]





My port no is [protected]
My other no [protected]

I have purchased new sim card of reliance with No. [protected] on 11 june 13 from bangalore. I have provided driving licence as id proof and again after waiting 4 days for activation of same I've provided UID card to the retailer as the DL was rejected as per the retailer. After several calls to customer care (198) neither my details have been updated nor the number is activated. Even after several calls to customer care and a drive of almost 10 kms to reach to the retailer, reply was simple that activation will be done next day. It is almost 11 days, and number has still not activated.
customer care asked me to visit nearest reliance store instead of retailer. As I am new to bangalore I'm facinng a lot of difficulties with local number and still using number which is on roaming.

regards

v.ramesh

This is highly shameful as it is the third time I am complaining in past a month.
Yesterday[protected], at 14:37 I received a message from 52811 saying that my SMS 1 paisa pack has been deactivated, whereas I haven’t demanded for any such deactivation. and auto renewal for this pack was one on 13th june.
Calling customer care has caused me more trouble.
On calling the second time that customer care executive said that my pack has not been deactivated on my number [protected].
Which turned out to be false information and on sending a message my balance was deducted.
Reaching a customer care executive takes a hell lot time and once reached the customer care executive told me that there is some technical mistake and I should call after some time.
I choose to give some time to it but in vain.
Today I received message saying that rs 26 has been credited to my account and SMS pack has been deactivated. Whereas not a single penny has been credited to my account.
Thereafter reaching customer care has become all the more difficult as after dialling 198 and then choosing options to talk to customer care executive disconnects the call.
I am highly disappointed and utterly fed up of this discomfort which reliance causes me again and again!

Hi
My name is Jinit Brahmbhatt and i am using reliance cdma [protected] in surat since last three years. I have recharged with Rs.92 to get benefits of all local calls at 30p/min and all std call at 35p/min for 90 day on 26.05.2013.. I got sms of scheme activation on my mobile. Despite of it, i have been debited at tariff of 1p/sec for all calls since then. I have written to [protected]@relianceada.com as well as gave feedback on reliance website but so far not got any reply.
i want that reliance stop cheating consumer like this and refund my excess amount debited since 26.05.2013 or else i will more to TRAI and consmer forum for the same to claim refund.

thanks.

Dear Sir/Madam

I have been using Reliance Broadband for more a year, in this period I have never delayed a payment. However, In January this year, I was travelling and was out of station for 3 months. I called up the customer care before I left who told me that I could keep my phone in safe custody for the duration I was travelling. I did apply for safe custody, however, the first month I got a bill which was more than my normal bill, since I was out of country, I couldn’t call, instead I wrote a mail asking for clarification. I got replies about Rs. 28 waiver which I didn’t follow. I asked at least 5 times and each time I got a random sounding reply. The next month, my connection was re-activated and when I asked for clarifications, I got random replies again and finally I asked for a cancellation.

When I was back, I called the customer care who informed me that the first bill was actually the safe custody charge for 3 months which made total sense. She added that I had requested for a re-activation due to which it was re-activated. She claimed it was a mail communication. Finally, she said I had requested for a disconnection which was what was done. When I told her that I hadn’t requested for re-activation and that I had all the mails, she asked me to register a complain. Till now I haven’t got a satisfactory answer to my queries. Please note that I have all the mail communications and in none of them is there any word about re-activation.

I tried sending a mail to the reliance nodal officer @ RCOMNodalOfficer.[protected]@relianceada.com and this is what I got:

Message could not be delivered to the following recipient: RCOMNodalOfficer.[protected]@relianceada.com because: The message could not be delivered to the recipient as the service level for the user’s mailbox doesn’t allow that operation Supplementary Information: The message could not be delivered to the recipient as the service level for the user’s mailbox doesn’t allow that operation

Final-Recipient: rfc822;RCOMNodalOfficer.[protected]@relianceada.com
Action: failed
Status: 4.2.1
x-scalix-Reason-Code: 144

Looking forward to resolving this issue.

The series of service IDs relating to this are:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Balance of over Rs. 80 has been deducted unreasonabely deducted from my number and when i called customer care they said "Sorry we cannot access your details today". I simply recharged my number with just Rs.10 to see if it again gets deductedm a message came with information that i have been charged Rs. 3 for some stupid VAS USSD and my remaining balance is Rs.4, and when i tried to call a random number with Rs.4, it said "You have insufficient balance". That whole day and the next day i kept trying to connect to the customer care and all i get is the automatic answering machine first saying "our customer care executive will soon be connected to you" and then "thank you for calling reliance" and the call is automatically disconnected. I am totally fed up with reliance and just want my refund and no other service to mess up with my money and life.

Hi,

I am a Software Engineer. I had a Postpaid connection of Reliance Netconnect+ No. [protected]. I wanted to change it to a Prepaid connection.
I visited Reliance Communications, yelahanka new town for this purpose. I was told that i can do this only between Monday and Friday and between 10am to 4pm.
I had take a leave for this purpose. First time i went to Reliance Communications for this purpose, i was told the network was down and was asked come again. I again took a leave next week and i was told that they had exceeded number of application and was asked to come next month.
Most Importantly, i had stopped using the device.
I had to pay one month bill even without using it.
Next month i again took a leave and went for convert it from postpaid to prepaid. Now again i was given an reason that the network is down. When i asked them about the approximate time for network revival, they were rude and told me they don't know, and you can do whatever u want.

I had already stopped using the device and now I stopped paying the bill and now i receive calls that i will recieve a legal notice for bill payment. Though i havent used the device, i am asked to pay around 2500. I already had a loss of pay for taking leave for 3 days and paying 1 month bill.

Look into the matter and resolve it.

Regards,
Krishna

on 17.06.2013 my mobile missed at Near Railway Station. Immediatley i can call to reliance customer care to block the my mobile no. The Mobile No, is [protected]. and Immediately i can contact to neatest reliance outlet to get the duplicate sim to pay the 100.00 and the sim is activated at evening but todayonwards the sim is not working only coming incomings only but not going outgoing. i can contact more then 10 times at out reliance out but he cannot respond me. again i submit the proof. But today onwards i cannot activated outgoing service. Please tell me how to activated the outgoing service.

I had recharged my mothers phone [protected] with 500 Rs and she tried subscribing to FB and Whatsapp plan for Rs 16/ month by smsing ACT WHATSAPP or ACT FACEBOOK to 53739 as stated in the link below:
http://www.rcom.co.in/Rcom/personal/prepaid/whatsapp.html

Her plan didnt get activated but on the contrary her balance got deducted by around Rs 200 for no reasons. Please investigate into this so that if possible the balance could be compensated.

Regards,
Hitesh BHojwani.
[protected].

I am writing this to complain on the Reliance broadband connection services and the irresponsible behavior of the Reliance staffs.

I chose the plan where I have to pay Rs.250/- per month + Taxes. I never ask for VAS (Value Added Service).

From last 2 month excess bill is coming. I called up to Customer service for the detail but there is no response. I request to to change my plan from Post paid to Prepaid. they said they will make it done. At last i paid the excess bill for 1st month and stopped using data card. But once again the bill came more than to last bill.. Without using the connection how the excess bill comes.
I request you please take a action on this.
I don't want to pay anymore payment here on words.

Hi,

I am shushma priya. I got missed call from 56694777 and when I called back, I got the information that voice chat service on my phone is activated and also 30/- from my balance. I tried to contact customer care on *333 but no one is picking the call. please do sth over this and return my money as it is a clear cheating by Reliance comm.

i have applied for reliance wimax broadband connection from flat no 405,building no 4(sursangam) sariput nagar,JVRL link road ,andheri east,mumbai 400093 on 4/03/2013 and SBI cheque of Rs 2247 given on name of Reliance communication pvt ltd. ( cheque no 505316) .receipt has not been given. due to unnecessary delay in installation I cancelled it on 14/03/2013 . connection has never been installed. meanwhile amount of Rs 2247 has been debited from my sbi account on 12/03/2013.
Details available to me are as below-

Name of store - Reliance communications, Bonanza industrial estate, Ashok nagar, E wing 1st floor, kandiwali east
Name of executive - Mr Pawan Patel [protected], Mr Vinod Crasto [protected] , Mr.Nandkumar
enclosing SBI bank statement for march 2013 ..Acoount no- [protected]

my user id[protected] and work order OMBB[protected]
75 days are over and still i have no refund my money.

Contacted to sell person many times, call center 6 times, and mailed to reliance broadband 3 times during last 40 days.
But till date no satisfactory response was given only reassurance.
No one has contacted me till date.
Kindly do the needful. Dr sudhir [protected] / [protected]

Dear Sir,

I lodged a mail complaint on 29-Apr-2013 in customer care for Prepaid migration and it is prolonged to till date and second month bill is generated, I have already paid Apr-13 month bill and again your people are forwarded the May-13 bill with out using data card. If you feel it justice. In below you can get the total mail conversation between me and customer care. for your convenience i am once again providing the details below what i have sended to your customer care,
Sir i am requesting you i want continue as a prepaid customer please cancel the last month due and make me as as privilege customer

-----Original Message-----
From: abdul nabis (abdul.[protected]@rediffmail.com)
Date: Monday, April 29, 2013 10:15 PM
To: President.[protected]@relianceada.com (President.[protected]@relianceada.com); customercare ([protected]@relianceada.com)
Cc: NetconnectBroadband (Netconnect.[protected]@relianceada.com)
Subject: solve the issue if you want to retrieve customer


To,
Mr President,
Reliance communication.

Dear Sir,

This is to inform you that once again i am faced inconvenient situation by visiting your Web World- Bhavanipuram branch, Vijayawada.

I planned to convert my postpaid connection to prepaid. to inquiry about that i contacted customer care people. They informed me to visit Web world, Than i met the web world executive Ms Zabeen and i asked to migrate to prepaid she told she has taken request and you will get a call from the concerned department. than i leave the web world. I thought it will it will processed. She given a refenrence no[protected].

Because of My tight schedule i am not able visit the web world, because i have not got call from you. i have waited for your call. when i call the customer care on 24-Apr-2013, i am really surprised because she informed that there is no request from your end for prepaid migration. Than i lodged a complaint against this issue. she given reference no[protected].

But still not received call from your people than once again personally visited the Web world-Bhavanipuram branch on 25-apr-13. They informed me internet is not working that why we will arrange a call back they have register the complaint in the complaint book. but i did not get the call from you.

Then today i have wasted my 2 hours of my valuable time by visiting the web world- Bhavanipuram branch. Now they are informing me that they will start the process from starting phase. But i don't have time to visit your web world again and again. i have informed the customer care people that regarding the payment don't call me. send legal notice we will met the consumer court and we will settle the issue in the court itself. Now i am also lodging the complaint in the consumer court for wasting my time and money and irresponsible attitude towards the customers.

Customer care people has given reference no for this issue is [protected]. Waiting to meet you in the court. Below i am mentioning my data card no is - [protected].

Sir,

I brought reliance fixed line broad band connection for 4mbps speed. I disconnected same within 2 weeks of connection got active. As i have paid for 4mbps speed and paid for 3 month in advance, even after multiple complaints the speed was less than 1MBPS(reference speedtest.net). Now i'm seeking for my pending money after deduction of days i.e 2 weeks. I was informed that i should get it in 60 days of disconnection where as its already 80 days from days of disconnection but they are still not refunding money.

PLS HELP.