Reliance Communications Complaints & Reviews

This is too scary.
Reliance started deducting money from my prepaid account for gprs access arbitrarily. I enabled gprs previously by paying Rs 125 each month when I needed. This month, I did not recharge gprs. But they already theft Rs 260/- out of my Rs 300 recharge one week back based on what calculation only god knows. Their number *333 does not even allow me to talk to a customer care. That line instead say I am not eligible to talk to customer care.

I hate reliance. I will never take their another service.

Please help.

iam not able to recharge my reliance netconnect+ usb modem . its showing some error . and i think the shop man (from where i brought the data card)is not submitted my id proof which i have given . so please do the neccessary actions to activate it soon...WAITING FOR YOUR REPLY.
the details are given below:

reliance netconnect+ usb modem
3.1 mbps
RSN: RHWCDE[protected]
MDN: [protected]
SDCA/CIRCLE: CHENNAI
PREPAID_HSD
MODEL: EC159, COLOUR: BLACK
MEID: A0000036A510C4
S/N: F7Z5TA[protected]
SKU: CDHW13Z1



ASWATHI
THANK YOU

Good Evening Sir,

I am Vijay Tammanna Sanadi, Age 48, Residence at 49/2/2, Rajashri Colony, Vadgaon Sheri, Pune 14 (I am a disable person)

Mr Vaibhav Tiwari (MA Code No PURL[protected] a representative of Reliance Telecommunications Ltd was came to me on 04 May 2013. He gave me the details about High speed Internet Device. He told me that the device is totally free, no rent etc. He also told me that bill for other company's broadband usage is comes up to 600 to 700 rupees. He tole me that for 6 months bill goes up to 3600. If the device for which he is suggesting is more cheaper in charges than other devices. He told me that if i booked the device the charges will be reduced up to 3,357/- for six months. He told me that if i booked the device today (on that day only) i will get the device within 10 days and before delivery of the device a phone call will come to me for verification and the device will be issued to me only on successful verification of my identity. I kept faith on him and booked the device. I given him crossed cheque No 804174 for amt of Rs. 3,357/-.
As suggested by him i wait for 10 days but the device not recd. A week later after lapse of 10 days a phone call was came on my mobile from a courier service person, he told me that i have a courier on your name which came from reliance communication. He asked me my address, I told him i am not interested to get the device now you may return back to them. After next day a call from Reliance communication office was came on my mobile a one lady was talking to me she asked me "why you refused to take delivery" I told her that now i do not want the same because how u giving its delivery to me without caring out the verification. I also asked her that your representative told me that i will get the device within 10 days and i wait up to 10 days. Now i do not want the device and you return my money at the earliest. After that she told me that the money will not be refunded to you and cut down the phone.

After some days I tried to contact them but not get success. Two months have been passed but no money refunded by them.

I had a relience braodband connection about 4 years ago. That time I received very bad service from reliance broadband and many times the internet conneciton won't work for 2-3 days. I was totally fed up with the service and asked their customer care to close the connection. But their representative insisted that there was some problem but it won't happen in future. I asked them to correct the bill for the days the connection was not working, he said we will adjust that in the next months bill.

In the next month the internet connection did not work for straight 3-4 days and everytime their customer care person said that he has reset the connection on the sever, try after 30 mins, it will work. This time I was totally fed up, I asked them to terminate the connection. I had just paid the bill and he said you will need to pay the bill for the 10-15 days of the next cycle. I asked them that the connection is not working from the start of the month and it was not working in the last month as well, he could verify it as i had called them least 10-15 times is last 3-4 days.

So finally I asked them that send me the corrected bill and I should not be paying anything as the net connection was not working and at this point their people came and got the modem and everything and I did not hear back from them.

Now after 4 years, I suddenly started getting sms that there is some bill due from my side and nothing was mentioned there. I had no clue what this message is all about. Then after 3-4 days some lady called me saying that she represents reliance and there is an unpaid bill of 1755 inr. I was in shock, first of all its not a valid bill, then they are calling me after 4 years ???? how would i recollect the complaint number or anything for that matter.
I don't have any records now and she raised her voice and when I said that you guys are fools, she started shouting and finally i could not take it more and i cut the call.

Reliance, being such a big company, how can they make such irresponsible action. It's bad for their reputation. If I get the call again from them I am thinking of taking a serious action and filing an FIR but then again police is also very irresponsible here and they just think of making money out of anything.

Hello Sir/Madam,
Here i send you conversation mails between me and reliance.

1st mail(June 1,Time:11:35 AM) :

My name is divyesh vora.Currently i am using 2 MBPS plan in rajkot .From the last month i..e. June , i sufferd too much problem on the internet.I own the Outsouring development business in the IT field.You just think without the internet connection how can i run business, you give us the Bill at the same time and in your service you give 3rd class
quality service.From last month , i face so much problem, i lost so much bussiness without internet.These time i am not paying your bill , because in whole month , i can't use anything.I call so much time in customer care but every time he tell me server updation is runned and they give me different different dates when our service is working.Everytime i disappoint from your service.You know , currently i runned 5 reliance broadband connection , 3 id with 4mbps plan, 1 id with 2mbps plan and 1 id with 1 mbps plans and also i have 3 parallel lines of these connections.Total i have 8 connection of reliance broandband.I talled to customer care , if you can't find any solution then just tell me i disconnect my connections and i am going to another stable service provider because everyday in the morning in the business ours i have to call customer care for the problem, is it not a good thing for you.We are busy persons here , we does not have time to call each and everyday.At last just i tell you, give me final solution or pls tell me the process of disconnection of the internet, i really anger these time.Now we are going to consumer forum for the complaint,we are not paying these time bills.

Reply from Reliance(June1, Time : 09:05 PM(near around) :

Dear Mr.Vora,

This is with reference to your e-mail dated July 01, 2013 , regarding service issue.

We regret the inconvenience and take this as feedback to improve our services to meet your expectations.

We request you to write to us with the following details:
Reliance Netconnect+ number (10 digit number.e.g.93xxxxxxxx)
Customer Application Form (CAF) number
Alternate contact number
Suitable time to contact
We would require the same to assist you better.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Rohan Pawar
Officer - Customer Care
Reliance Communications Limited

After that i reply him with the details(June 2 in the morning 8:30) :

Hello

Details Here :

Reliance Netconnect+ number (10 digit number.e.g.93xxxxxxxx) :[protected]
Customer Application Form (CAF) number : Every time when i call to customer care , he take my complaint but does not give me any no , as per last mail which i received from reliance customer i give you here,

Trouble Ticket Number is :CNM[protected]
Mail Date : 28/06/2013

Alternate contact number : [protected]
Suitable time to contact : 8 AM to 8 PM

Give me one solution only , if you fix the problem then solve it otherwise tell me i will close my connections.I want fast result , from 1 month i totally lost my business, i hope you understand the situation.I am not paying my these time bill because of your company fault i am not using the internet from last 1 month.You can call me any time , i am available at the business hours and also after that , i have no problem.

Thanks.

Realiance reply on midnight (June 3, Midnight 12:10 PM) :

Dear Customer,

This is with reference to your e-mail dated on July 02, 2013 for your number[protected].

We regret the inconvenience.

Please note that we are sending your communication to Customer Care unit of ([protected]@relianceada.com) for further assistance.

One of our Customer Service Representatives will respond to your query shortly.

For any queries pertaining to above number, we request you to write to above mentioned e-mail ID in future.

Thank you for choosing Reliance.

Regards,

Danish Anwar
Officer-Customer Care
Reliance Communications Limited


Till today no one can reply.

Today i sent mail (July 9, Time : 12:00):

Hello

No one can show my problem last 1 and half month.Every person tell me your problem is shortout in 24 hours from last 1 and half month.I am also going to rajkot office , he wait me 1 and half hour outside the office and no one can attend me , security officer can call the sandeep which is handle the working onbehalf of mr.ashwin who is system administrator , he loudly shouting on the security officer , why he call him for these nonsense acitivities, is it a good behaviour for the customer. Once customer is connected with you , you have to solved its problem.At last waiting from 2 hours , i meet the one person in his office, he help to meet the jekinbhai who is system admin of saurashtra, he tell me he put the id on observation, my problem is continuous till today,no one can follow my query.No one pickup my phone.Even i also found out senior person number, mr.vikas yagnik([protected]) , i called him but he roudly behave with me, he ask me who give his number, i tell him my problem but without knowing and understanding my problem , he just ask me 4-5 time who give my number and tell me never call me on my number agian, is it like BHAI GIRI , is it your companies employee behaviour.If you don't help to customer to solve his problem , then just tell him , we can not help you please terminate your connection so customer does not suffer more on these.Without the internet my bussiness is not working , i suffer much loss from last 1 and half month, i am running the Software developer bussiness , you just think how much i suffer from these.No one can interested in the problem solving.Now without using the internet, you send me the 1 month bill, how could you do these ? from last 1 and half month , my connection is not working then you does not send me the bill or you give me the reward on these instead you send me whole month bill, is it reliable deal ? Now i want answer on these, i am not paying you single money these time , i send our all mails to consumer forum now , pls share your answer on that , i have a proof on that our connection is not working from last 1 and half month even i have vitness who know about all the things and he stayed up from 1st day with us.Now choice is yours, solved my problem , reward me.And one more thing , your mail response reply takes 12 hours ,even its come out of business hours like 12:00 AM on night, 9:00 PM on night and so on.I also have mails about these.Now take my note seriously.Now i submit compaint to consumer forum,rightofightforall site, consumercompaint forum,consumer dispute forum and some other sites.

Thanks.

These is my converstion i share with you.I want your help now on shortout these problem.I am not interested to pay single money to reliance now.I want reward on these, i suffer from big loss on these.I hope you understand my problem, please.

Thanksing you.
Divyesh Vora

I am using Reliance 3G using dongle([protected]). The speed i get using this sim is not even in 2G range. Initial few seconds connection remains in the range of 50-60 kbps and within minutes it goes down to 4-5 kbps, even sometimes in bytes too. After paying 650 rupees for each month to get 3GB 3G connection if I have to use in kbps speed than its really frustrating. Even this sim does not connect to the internet in single attempt. You have to have patience to connect it. There are multiple connection failure. Every time I have to click on the connect button multiple times before finally get connection. Even connection comes in 50-60 kbps that's also for few seconds. I feel cheated by this product and filing this complain against it.

I have called customer care multiple times and sometimes they are too rude and always recommending modifications in my system. In spite of telling that the same dongle is not working properly in my office colleague's machine too, they are not willing to hear. I am paying more than 900 per month for 10 GB connection and facing this kind of problem.

Dear sir

I am Rajendran.. I am using reliance netconnect data card since August 2012.. On April 3rd it was not working.. Then I have contacted customer care and visited reliance web world at Anna nagar, chennai. they gave an address of authorized service centre at T Nagar.. then on April 17th I gave it to that service center named Universal technologies. It was at there till 03rd May. after that I collect from there on the same day.. But again it was not working and in the same condition which i have gave.. so again i gave back to the same service center... They took almost two months and finally they gave me back on July 01st.. but still it is not working... But I have got the bill for the months of May as well as June.. I requested for the bill adjustment for the period when I was not using the data card.. But they are telling they will not give any adjustment by saying the data card job sheet number is not correct.. But I have confirmed with the service center and Even i am having the copy of that job sheet.. Now I don't know what to do..

Kindly help me in this

Thanks & regards
Rajendran V

my name is Rajeev, and i m using relaince no

[protected] which is by the name of LalBahudar

singh(my relative in chandigarh). this no. is activated on

11 Jan 2013, since i m using this no.
Problem:

from last two mnths they r deducting 3 rupees

in every 3-4 days. firstly i ignored that,but

after 2nd or 3rd time i have called CC on

198, they refunded the money and i told them

to deactivate the VAS services, they have

told me that it have deactivated , but after

3-4 days , i got the msg of deducting money 3

rupees in the name of VAS services,
total i have called them about 6-7 times to

deactivated this services and they were

telling me that its deactivated and refunded

the money.once one of them told me to sms

STOP to 55333, when i sms this i got the msg

that there is no any VAS serrvices is active

on my no. once i have mailed { from:

rajeev raman <[protected]@gmail.com>
to: [protected]@relianceada.com
date: 11 June 2013 17:03
subject: complain against 198 }

but i got no reply from them.

on 25 june 13 i have gone to Alwar(Rajasthan)

where i got the msg about deduction of 10

rupees against VAS services which i never

activated, i could not call , after 3-4 days

when i have backed to chandigarh(28 june 13)

again i got msg about deducting the money 3

rupees against VAS service. and again after

3-4 days (totally 10+3+3+1.5) AND WHEN I CALL

them they r telling me that after 3 days

deduction the money is nor refunded,

Now what should i do, because i m tired to

call them (it will take 10-15 minutes to

talke to CC)
one year before when i was in delhi and i

have relaince no of rajasthan

([protected]/[protected]) and balance is 150 ,

they have deducted 150 rupees, on calling

customer care, call is not connecting

(network is busy) i have tried that time

about 50-60 times within 3-4 days.after six

mnth when call was connected they r telling

me that we have no details of 3 days more, so

we can't do anything.
SO sir plz do something .....
Name: Rajeev raman
Mobile No. :[protected]
circle: CHANDIGARH

Sir, My user id[protected] had genereated a bill of -497.41. that means that amount has to be returned to me back. But i havent got it back. The Details are as follows:
The connection is a terminated connection.
Bill Date :[protected]
Bill No. :[protected]
Billing Account No. : [protected]

Kindly refund the amount as soon as possible.

Dear Sir,

FOR RCOM

1. I have a RCOM prepaid connection [protected] into which the balance I checked last time was Rs 04.97 on dated 04-July-13. That as I use this phone by myself I found that on dated 6-July-2013 the balance was gone 0.47 paisa I was shocked that how it can be done while I am not make any calls from my mobile number. I was informed from the 198 Complaint cell that I sent messages so that 4 Rs deduct from my balance amount. I never sent any messages from my mobile as I am not interested in sending the messages from this mobile and my phone was also was very simple Kind. I was facing this problem fourth time where U without any reason cut off the customer balance by your own without any legal justification by applying Messages charges automatically from your side. That deducting my mobile balance shows that you are eating my money of my mobile phone without any giving any service to me as for making unjust enrichment purpose only. This type of wrong bad behavior shows that you are breaking the customer trust on you who think that credited money in mobile may be used in emergency when the Customer wants to spend. I have not now other services activated till yet on my mobile but if any in mischievous behavior is activated by your company side that I have no idea about it.

2. Now I am humbly requesting to you to get credited my mobile balance of Rs 4/- into it as it was last time before I checked it thru my mobile. It is a criminal breach of trust, tort, Mischief, hurt, unjust enrichment defined In IPC In Law for taking advantage of customer money for your all wrongful RCOM company needs without any proper justification for cutting the customer mobile balance at your own behalf as you are operating my mobile on my mobile balance by yourself, instead I have to operate my mobile and my balance for my own use. Hope U take proper action on my complaint as soon as it can be else I make Online remark on various websites for this injustice and also forward this same complaint to TRAI again and again until it is not rectified by yourself on my complaint. You gave every time same problem to me and I am fed up from your mischievous demeanor.

FOR TRAI

3. That the above complaint was sent to RCOM higher Official for getting you acknowledgement what is happening in TELECOM Industry . Now I want to bring into the notice of TRAI that quite sometimes I am suing two mobile operator connections basically of RCOM & AIRTEL. My Reliance number is [protected] and AIRTEL which I am using are [protected], [protected], [protected], [protected], [protected] mostly and all mobile numbers are registered in Do not Call Registry. That from the last six months I am observing & noticed that both the operator RCOM & AIRTEL by their own mischievous methods apply unlawful MESSAGES, TARIFF VOUCHERS and other VALUE ADDED heavy charges on my mobile without my consent and knowledge and cut off my balance occasionally and eating my mobile balance amount swiftly. I several times complaint about it to 198 Complaint cell and the other high officials of COM and AIRTEL but both are so shrewd & mischievous that they passes their wrongdoing work on the customer/user shoulder and said that everything is all right and nothing wrong has been done to you.

3.1 That the RCOM company is so shrewd, tricky that when U recharge your mobile(having CDMA connection) with any prepaid tariff voucher it never display the Remaining Balance amount on Screen when the customer uses and makes a call that after call what was the remaining balance is each and every day before call and by inner process cuts the customer amount balances with their own method of dirty style unlawfully so that he customer will not aware about it balance each time like other operators do when U makes a call.

3.2 Similarly the AIRTEL was doing same nasty trick on my Airtel mobile numbers they always himself send a message to me that from today your call rate has been changed from 1.2 paisa to 1.5 paisa per second for 60 days without any conversion charges and after 60 days again send a message to me that from today your call rate has been again changed from 1.5 to 1.7 paisa for 60 days without any conversion charge and this mischievous method my Airtel call has been increased now up to 2.0 Paisa per second while I have not applied for any Tariff Voucher or Plan Voucher updated on my mobile numbers.

NOW what I am seeking justice to U to make a proper direction and Telecom guideline especially to RCOM to display the balance of CDMA after “each and every call” and stop all the unlawful wrong MESSAGES and VALUE ADDED Charges be applied by their own and deduct the customer balance amount rapidly and cut off & wiped off the customer balance swiftly without his consent and knowledge.
Similarly for AIRTEL direct him now to apply himself and tariff vouchers being updated for 60-90 days and increases the call rate or pulse charges without the customer consent and accord and not cut off any Messages charges which the customer have not used for.

Thanking You!
Dated:- 06-07-13

From:-
Mr KK Agarwal Advocate,
210 South Civil Lines, Muzaffarnagar-251001, U.P
MB:- [protected], [protected]

Hi,

I bought a reliance broadband 2mpbs thunder plan they installed it on time. When i started using it i found it is much slower than 256kbps . I didn’t know that is what they call thunder plan.


I wish i could have placed a stop payment on the cheque in time. Never go for Reliance broadband in Pune.


I spoke to one of their technician, he says nowadays everybody who is using Reliance is complaining about the speed, i would advise you to go for static IP connection our dynamic IP connection can’t offer reliable speed. Huh? They why the hell Reliance advertise and con people. They offer 2mpbs unlimited.

Utter nonsense. Highly misleading. If you can’t provide 2mpbs speed better advertise what u can provide which is no more than 256kbps.

Tested the speed on two different android mobile phone without any concurrent connections or peer to peer application running in the background, have tested it on two computers one running XP SP3 and other one running Win 7 with latest SP. I have monitored how many outbound and inbound connection is active using comodo firewall.

If you want further examples of pathetic speed iam getting I can post videos on youtube so you can see. The thunder speed, Reliance offers.

Subscriber ID :[protected]

Regards,
Tulika

Dear Sir,

You have kept first position in telecommunication thanks for the great achievement, but some quite complaint about your customer problems resolution as follows
I am booked a new Connection of reliance [protected] from Reliance Mobile store Narela. This Mobile store handled by Mr. Pawan. I give the all documents to need the new connection Like Voter Id card for ID Proof & my MTNL (Mahanagar Telephone Nigam Limited) BILL for residence Proof. After some days my all outgoing calls had been stopped. Then I talk to 198 customer service he said to me your documents is not submitted till. You have to be submitting your documents again in Your Nearest Mobile store. The same I have putted in nearest mobile store. But your verification officers also verify my address to visits on my Home. After some days your Narela Mobile store is permanently closed and my Phone outgoing/Incoming service is not start-up.

I am again talk to 198 service he said to me again submit your documents to reliance web world Saraswati Vihar. I am going to web world saraswati vihar I regretfully inform you that performance of the company and behaviour towards customers complaint is not of the standard as expected from you. The Customer services Miss Shilpa Sharma is treated rudely with us. I am submit all the documents in Web World.

I am Not pay Monthly Bill therefore I am not used any service of My mobile.
How many days required for a new connection tell me? How many days to verify the documents ?

How many days to start a service of my [protected] Mobile No?

We wish that you look into the matters as soon as possible and resolve the problem at the earliest without any further delay.

We hope that you will take the matter seriously and those suffered will be brought to justice.
Thank you

Regards

Vikas Bardia

Myself Kapil with Reliance number [protected] has activated 2G Pack of reliance on 03/07/2013..!!IT was not activated on that day, when i called to customer care they didnot provide any answer and cut my call and didnt activated the service..!!Moreover they barred my calling for 2 days and i was not able to make any calls. Moreover they are already cut my balance without any service and they are also not providing any mini statement of my calls..!! They are just fraud and i am really irritated by the service provided by them..!! Soon going to change the Mobile operator as they are not showing any honesty and creating various problems and I have already lost many important business calls. Still they have not activated the service and they have barred my calls to 198 number..!!

So request you to soon solve the problem..!!

sir,(mobile number [protected])
I feel cheated every time I deal with reliance i have been with you since the past 6 years and i face a lot of problems recently I bought a new HTC one which is coming with a Reliance GSM offer which says 3gb data for three months that means 1 GB each month and unlimited whatsapp and Facebook.
and unlimited movies on big flix but its been a month and still i haven't got the offer posted on my account and i have called 198 I must say they are pathetic they answer the call and straight away the put the call on mute and they never responded again. I have registered a complaint on *333 the complaint no is[protected] and it got closed with no action and then i marked a complaint on-line as well but then no response I am attaching a copy of the mail as well.

rahul mishra <rahulmishra.[protected]@gmail.com>
Jun 25 (9 days ago)

to rcom.care, Rcomnodaloffic., rcom, serviceassuran.
Hi
my name is Rahul and I am mailing you for the reason that i feel so cheated every time I trust your company I recently bought a brand new HTC ONE IMEI OF MY PHONE IS [protected] it came with a reliance offer by which i was supposed to get 3 GB 3G DATA FREE FOR 3 months and unlimited bigflix movie and unlimited social networking and whatsapp. but i haven't received any benefit till date even after complaining when i call 198 people just put me on hold and never respond to call. so i called you *333 and they registered a complaint and they closed it without resolving it the complaint no is[protected] this is a very ruthless behaviour of your company kindly resolve this issue ASAP and one more thing when i bought this new reliance gsm sim card i paid 120 in which i was supposed to get 98 rupees talk time and 1gb 3g data as well so kindly check my account properly..





I am seriously offended this time and ill stop using services from Reliance and I would never recommend Reliance to anybody.

As we are old customer with Reliance, So we expect of good service from the telecom. service provider.
i'm not able to make any outgoing calls, neither able to receive any incoming calls on my Land line number- [protected].
When i spoke to Customer care, he told me that the problem is temporary & will be solved within two days, so he did not give me any Complaint number/Request number.
Now as i'm facing lot of troubles( As both Incoming & outing calls are not working), So i just want to get it disconnected, every time i called the Toll free numbers of Reliance customer care, they are assuring me to resolve the problem in 24 hours.
RELIANCE is providing the worst services to its customer. Even though i have mailed the appellate authority of Reliance mails several times, no action is taken.
It seems like reliance is fooling its customer.
Kindly Help

SIR,

COMPLAINT NO :[protected] &amp;[protected] DATED[protected] AGAINST 2 BROADBAND CONNECTIONS AND LANDLINES ARE NOT BEING ATTENDED EVEN AFTER 5 DAYS . I AM ALSO SENDING MY DEAD BROADBAND CONNECTION MODEM VIEW.


BRAODBAND ID[protected]

LANDLINE [protected]


BROADBAND ID[protected]

LANDLINE [protected]


RELIANCE OFFICE AT KOTA AND JAIPUR ARE NOT RESPONDING.

PLEASE LOOK INTO THE MATTER AT YOUR LEVEL AND DO THE NEEDFUL AT YOUR LEVEL



THANKS

S.K THAKUR

RETIRED SUPDT

I.L KOTA RAJASTHAN

MOB:- [protected]
[protected]

Hi,

I have recently taken one Reliance Netconnect+ USB Internet connection with 5GB Unlimited plan and it's monthly payment amount is around 900/-.

Here very sorry to say that it's speed is very low and it is disconnecting frequently which breaks my works. Please refer the attached images.

Thanks,

Anish Panthalani

I bought a Reliance Datacard 3.1 mbps from executive who came to my home delivered the datacard and took form filled by me with proof of address. After buying when I started using I found that there is no network inside my house. My work got hampered due to the network. I called Reliance customer care and register the complaint, then executive told me that there is some issue in my area (perungudi, Chennai) so there is no network availability and he assured me that it will be up in two days. After two days also I could not use the net connection. My work were gone under pending and I was forced to go the browsing center finish the work up to date. Again I called the Customer care and informed them same response. I called the person from whom I bought the datacard he asked me to call the dealer I called him he said there might some fault with the datacard. He advised me to use it with the some PC and check , even then problem persist you can return the datacard. When I upstairs my building I got the signal I called them up and informed again the same response. I paid the two months bill since I trusted there words that it will work. Same thing continued I got fed up and thought replace it with some other service provider and stop paying them for no service. Here started the continues calls from their side demanding payment I informed each caller that I haven't used there service but no body listened and continued to torcher me with calls. Then one day they sent me notice demanding payment and kept on sending me threatening sms. Know

Sir ,
last month i ported my number into reliance communication which is a postpaid number ..In my first bill there was an error of 70 rupees which i lodged a complaint and got it resolved , for which i was sent a sms that " your complaint has been resolved , you have been given a waiver of 70 rupees which will reflect in your next month's bill " .
today i have got my next bill and in that i have not been given the waiver of 70 rupees of last month and the amount is still added in my this months bill also ..i want the resolution as soon as possible as i have 6 more reliance numbers and i dont want that you would force me to port out all my other numbers to some other company please ..please look into the matter as soon as possible and get me the solution ...

name - satish batra
mobile number - [protected]
circle - punjab (postpaid)

the problem i am facing is that, i got a waiver of 70 rupees last month, for which i was told that it would be adjusted in next bill ..now i have recieved a bill of next month but in this bill i have not been adjusted the waiver of 70 rupees which was suppossed to be there in the bill this month
thanks !

Dear Sir/Madam,

I am customer of Reliance since 2005.

On 30the April i had activated 2G GPRS activated of Rs. 248 for 60 days.

On 30the April at 11.17 am sms received from 52811 " Dear Customer, your recharge for MBBP248_2G is successful, you will be charge 248 for theis service, thee plan will be renewed on 29/06/2013 or 60 days from today. Thank you, Reliance."

As per thee SMS thee plan was supposed to be renewed on 29/06/2013 and was not done from Reliance instead of thee balance available in my account and i was charged for thee GPRS usage.

So refund me thee amount deducted as GPRS charges from 29/06/2013 to 01/07/2013 as it was not my fault and activate thee 2G GPRS 60 days plan of Rs. 248/-.

Please find details of thee online conversation withe one of your customer service executives.

You are now chatting withe Chaitrali
(15:05) Chaitrali: Good Afternoon! Dipesh Savla ,let me confirm your number [protected] , is it correct?
(15:05) Dipesh Savla: yes
(15:05) Chaitrali: How may I assist you ?
(15:06) Dipesh Savla: some balance has been deducted from my no. pls let me know what amt and for what purpose/
(15:06) Chaitrali: Sorry for thee inconvenience caused to you .
(15:07) Chaitrali: May I know thee date of balance deduction from your account ?
(15:07) Dipesh Savla:[protected]
(15:08) Chaitrali: As I am checking balance has been deducted from your account fro GPRs usage .
(15:08) Dipesh Savla: what amt?
(15:10) Chaitrali: I will provide you thee details for thee same .
(15:10) Chaitrali: I need some information for validation purpose.
(15:11) Dipesh Savla: ok.
(15:11) Chaitrali: May I know on whose name is thee sim card registered?
(15:11) Dipesh Savla: Dipeshkumar Suryakant Savla
(15:11) Chaitrali: May I know your date of birthe registered withe us ?
(15:11) Dipesh Savla:[protected]
(15:11) Chaitrali: May I know your address registered withe us ?
(15:12) Dipesh Savla: Flat no - 24, C - wing, chandra kunj chs, opp. railway station, vikhroli (west0), mumbai - 400083
(15:12) Chaitrali: Thank you for thee information .
(15:14) Dipesh Savla: give me thee info/
(15:14) Chaitrali: Please be online.
(15:14) Dipesh Savla: k
(15:16) Chaitrali: Rs.12.3 were deducted from your account on[protected] for GPRS usage .
(15:17) Dipesh Savla: and what are thee deductions today.
(15:19) Chaitrali: Rs.164.2 are deducted from your account for GPRS usage today .
(15:21) Dipesh Savla: for which plan?
(15:21) Chaitrali: The balance is deducted for using GPRS service .
(15:22) Dipesh Savla: See now i will tell u thee whole story...
(15:22) Chaitrali: Okay .
(15:23) Dipesh Savla: On 30the April i had activated thee gprs pack of rs. 248/- and i had received thee sms theat theat thee plan will be renewed on 29/06/2013 or 60 days from theat.
(15:24) Dipesh Savla: according thee sms thee plan shouldd get automatically activated on 29/6/13... which has not been done in spite of thee balance available.
(15:24) Dipesh Savla: U can check thee details in your system.
(15:26) Dipesh Savla: Now pls refund thee total balance deducted from my number for gprs usage from 29the Jun 2013 and renew thee Rs. 248 (2G pack valid for 60 days).
(15:27) Chaitrali: As I am checking thee details thee pack is not auto renewal .
(15:27) Dipesh Savla: I have sms received from 52811 saying theat it will be auto renewed after 60 days.
(15:30) Chaitrali: As per details available withe us thee pack is not auto renewal.
(15:31) Dipesh Savla: where should i send thee sms for confirmation, tell me? i will send you thee sms.
(15:33) Dipesh Savla: Do you want me to send an email filing thee complaint/
(15:34) Chaitrali: For thee same I request you to send email to : [protected]@relainceada.com .

I have thee SMS stored in my mobile.

Expecting prompt action from Reliance