[Resolved]  Reliance Communications — No action on complaint

Address:

Pune, Maharashtra

User ID:[protected] My internet is not working since 28/09/2013. Phone line is dead and DSL light keep blinking all the time. I have called you customer service on 28th Sep 2013 was given a complaint number[protected] and i was told your issue will be fixed within 24 hrs but it did not. I called again on 30th Sep 2013 I was was told that that complaint has been closed as there was no problem found. Well that is not acceptable you didn't even care to find if it is working now. So they (your customer service) gave me another complaint number :[protected] and been asked to wait again for 24 hrs again. Guess what it is still not fixed. When i called yesterday i was advised to wait. "He told me our engineers are working on it and it will be fixed soon", but when, is my question. Also will you not send me a bill if it is taking longer to fix. Will i get a waiver in the bill for the days im not getting any connection, whenever the bill is generated. I also called on 13 Oct 2013 and as usual was told please wait for the issue to be fixed, also i was promised a call back which i did not receive. Also whenever i call you helpline number your IVR never recognizes my land-line phone number nor does it recognize my userID.