Reliance Communications Complaints & Reviews

I am using reliance no. [protected]. Sms pack 19rs/month was activated on my no. which was going to renew on 28th september 2013. But it didnt got renewed. So i asked customer care about that and they said to wait till 24 hours. I called many times, almost 10 times but they gave same reply. They told that my no. has been forwaded. I asked where it has been forwaded then they didnt answered. Even one executive got angry on me. And now today they said it cant be renewed as the scheme got closed and it is available only for old customers. He said there must not be enough balance for renewal. But infact my balance was 54rs at that time. Now they are telling that if its not renewed within 10days then i cant get that pack. Means till now they were lieing. One of the execute gave me no of Mr. Sudir, zonal head but got same response from there. They lied. And now they are not even accepting their fault.

Beware! Reliance NetConnect is overcharging its customers. On 13.2.2013 I bought a Reliance 3G Broadband connection ([protected]) for Rs.750/- p.m for 5B unlimited download. Despite my repeated complaints about inflated bill, from the 2nd month Reliance is now sending me bill of Rs. 842/- p.m and my broadband Internet has been disconnected since 5.5.2013 They did not give me any copy of document I had signed and need now. It only proves that they want to exploit the customers. On 16.5.2013 I their website:http://www.rcom.co.in/Rcom/personal made the following offer: Broadband USB Data Cards: Postpaid Plans B) Unlimited Internet PLANS 5 GB Unlimited ...Bill Amount Rs.750/-per month A Bill amount includes everything. Now my question is: Why is Reliance Communications adding taxes to Rs.750/- ? I REQUEST TRAI AND DOT TO TAKE NOTE OF THIS MISSELLING AND IMPOSE PENALTY FOR THIS FRAUD. This unethical practice must be stopped and my connection be restored. As Reliance could not produce monthwise break-up of its inflateded dues, it's employing lawyers to issue threats. TRAI SHOULD IMPOSE PENLTY ON R.COM FOR DUPING ITS CUSTOMERS. DR.SWAPAN KUMAR BANERJEE, KOLKATA

MY phone number is[protected]. I am getting many unnecessary phone message and deduction of amount as vas and some unknown subject services. I complain on customer care at 198. They told me to contact you personally. I am an old woman and can not come to you personally. Kindly look into the matter and please remove any other service like internet or facebook etc from my above mentioned phone. Thank you. Usha Sangia w/o G. P. Sangia

I held a Reliance 3G dongle 7.2 Mbps with an active plan of Rs 250 p.m.(Connection no.[protected] (RIM).). This year in March I wanted to keep my device in custody due to non-usage for next few months. I was informed that you have to mandatorily pay Rs.100 for each month of non-usage. I found the cost to be unnecessary and made a request for termination of connection. Later In the Week, I received call from their local product team in Mumbai saying that you are a priviliged customer and we are sad to lose you.As result, we will offer you a plan giving certain data usage @ Rs 100. This way I could keep me cost to minimum and have value for the money also. I agreed. Next 15 days, I came to know that my connection is still active as per old plan and the customer service team or retention team is not aware of any offer made by product team.Next I received a bill as per old plan only.I was terribly angry at the service and tried sending mails to nodal team but did not recive any response. I made fresh request for termination of connection to avoid further bills. Needless to say, I refused to pay the previous month bill which was apprporaite under the circumstance. Fast forward to 6 months, I received a legal notice threatning punitve action against me. This is BAD Company which uses all its might to HARASSS and BULLY customer.After causing so much loss (device cost of Rs 2000, also had to buy a new device of TATA PHOTON) and pain to me, they slapped a legal notice. GUYS IT IS MY EARNEST REQUEST TO YOU NOT TO BUY RELIANCE DEVICES OR ANY RELIANCE PRODUCT IN FUTURE. After paying so heavily you certainly dont deserve to be harrassed mentally. I have now wisely chosen TATA PHOTON and would recommend you the same. The cost may be liitle high but certainly saves you from MISERY.plz dont ignore it.I have solely written this long piece so as to prevent ignorant/busy people in falling into traps o[censored]nethical companies like RELIANCE. TO RELIANCE, Dont expect me to provide you my new to hound me for payment. IF any body at reliance is seriously is concerned abt customer griveance, SEND AN APOLOGY LETTER TO ME AND WITHDRAWA THE LEGAL NOTICE SEND TO ME. Reach me on my registered email ID.

Hi, I got a call from Phone number - [protected] saying complained failed against me in Delhi high court. he asked me to contact the advocate ([protected]) named Gautam. I have been asked to pay an amount of 1410, otherwise i need to appear in court. reliance modem no:[protected] I paid all the dues and convert my postpaid mobile to prepaid mobile. My caseid is[protected]. But from reliance they filed case against me not paying bill. After converting to prepaid they generated bill. please do need ful and I also send email to reliance customer care the reference Id is reliance=[protected]. please close my connection. Thanks, Mohamed Arshad.

i hav got my recharge of 1gb 3g data of rs 123.after using 500mb datay net stoppwd workin nd my balance got nil...it was 3rd tym it was happening...plz see to it...otherwise ill take reliance to court for this 3g scam..my no. is [protected]...i want my complaint heard nd corrected asap or ill file a case on reliance.

our billing account no. [protected]. OUR NET IS NOT WORKING. WE ARE COMPLAING SINCE LAST WEEK FOR THE SOLLUTION OF PROBLEM. FROM YOUR SIDE WE GOT ANSWER ONLY THAT COMPLAIN WILL SOLVE IN NEXT 24 HOURS. BUT THERE IS NO RESPONSE FROM YOUR SIDE. WE HAVE GOT ONLY COMPLAIN NUMBERS. TODAY IN THE MORNING WE ALSO REGISTERED COMPLAINT BUT THERE NO PROPER ANSWER FROM YOUR SIDE. PLEASE SOLVE THE PROBLEM AS SOON AS POSSIBLE. UNLESS CANCLE OUR CONNECTION. FOR BIG OFFSET PVT. LTD.

My bill generation date is 22nd of every month. I call them on 21st and request that please change my plan to a new one. I am ready to pay for the existing billing cycle and want a new plan from the new cycle. They say that you will need to wait for entire next cycle and then only it can be done. It seems I should inform them 2-3 days before bill generation date. They- Reliance customer care ( Yuvrani - supervisor) Nothing in their legal terms of service mentions that. Also it seems they can't terminate my connection before the next entire cycle- which mind you hasn't even begun. This is fleecing the customers. Please have a look at this.

Reliance pormote that they will give 1 gb internet data in Rs123 how ever i have done that couple of times and they only have given 500 mb every time .i have called their customer services couple of time but instead of helping they only ignore me me and every tell me that their systems are not working ..please help

I am also facing unjustified deduction from my accout. Even after assurance from Rcom CS that they will resolvd the issue the problem still persist and each day they have been deducting balance frlm my aacount. Pathetic. MNP IS ONLY THE OPTION. DEVRAJ[protected] [protected]

I am a reliance gsm user and my reliance gsm mobile no is [protected]. I had recharged Rs.123 3G Net pack for 1GB data on 14 oct'13. But I had received only 477MB data. I had to called customer care. Customer care said that you will be receive data automatically after 48 hours. But I have not received any data. My Complain no is[protected]. I think that reliance communication is only involved in doing fraud. they are not interested to give good services but only want money from its customer without proper service.

I have taken a reliance netconnect plus connection from bangalore with details as below: MDN- [protected] RSN- AZTCDC[protected]. I requested for the closure of this connection on July 2013, as i got transferred to Hyderabad. My closure reference and all details as below: Case id[protected] Closer reference id as communicated to me by online customer care representative(Divya)--- [protected]. She asked me to make all due payments by august and clear my pending amount. But later i still get bills and calls from different reliance outlet numbers saying i have some pending amount. So i decide to clear all dues and i went to reliance outlet near my place in Hyderabad, near laalbungalow. and i was confirmed that if i make a payment of Rs 304.00 on 12th Oct 2013, which is pending, i wont get any further bills from reliance, assuring me a complete closure. but still today i got bill stating a pending amount balance Rs 163.00 even today. kindly look into this, as its getting very serious and really causing me to escalate to higher authorities to have complete and final solution.

I bought a new connection of Reliance from the authorised outlet of noida sector 12, its been more than 10 days.As per the process i have submitted my documents with the form.The head of that outlet told me that till 8 my number will be activated but nothing happened.I waited till 2 days for some response from their side.Then when i went there i got totally shocked, my form got rejected because there was some issue in the documents according to them.Now the thing which was really bad on their part was without intimating me one of the person of that store filled up my form, and he filled it up with so many mistakes and he forwarded to the company and again my form got rejected.After that i filled up my form again and affixed a new photograph on it and submitted it again.Now on that very day only after the tele verification was sucessfully completed my number got activated.Till 5 to 6 days my number was working perfectly fine.Suddenly on thursday night they deactivated my number and stopped all the services on my number.When i went to the outlet they said that company have changed their process everything was fine but at the final stage of the activation process company rejected my form again and there was no reason as such.The seniors of the company are so casual about this.They are not at all taking it seriously.The people of that outlet are very bad.They dont even know how to handle customers.And Reliance services are very disappointing and dissatisfying.Because of the people who are sitting in the backend, dont even realise the problem of their customers.I have really got agitated with this process

Rs. 3 deducted from my main balance 3-4 days back. I asked to Reliance customer care executive, he replied that I will get this amount back within 24 hours. After 24 hours again I asked to your customer care executive about this amount (which I did not get back in my main balance), Reliance spoke person replied that he has information of only three days and if I want any prior information, I need to call upon 155223. I telephoned to that number but nobody replied. Then again I called to reliance and their spoke person suggested me to message “START 0” and send it to 1909, and then no amount will going to deduct from my account without informing me. I did the same. Still Rs.15 deducted from my main balance last mid-night (between 18.10.2013 and 19.10.2013) without any message or call. Today morning I asked to your spoke person ANUJ (as per Relaince feedback message, I received) and he said that he gets information after 24 hours only and then I have to call and ask him about the same. I have mailed earlier also but no reply from Reliance customer care department. This is not the first time when my balance amount deducted. Many times I have registered my complaint but result is nil.

Dear Sir/Madam My Reliance GSM Mobile No. is[protected] I am using this no. for the past 10 months. But i am facing problem regarding activation o[censored]nwanted services by you. I have faced this problem several times in past on your network. Every time i used to call to customer care to deactivate these services & refund the balance deducted & Customer Care do the same they used to deactivate service & refund the balance every time. Till then i was quite satisfied that at least the company refund my balance. But this time Rs. 14 deducted by you on activation of SMS Pack & the same was not activated by me. This time When i made call to customer care to deactivate the service & refund the money they put me on hold for long time & after that have disconnected my call. This seems to be highly irresponsible behaviour from your side. So please refund my money at the earliest & in future if you continue this practice of activation o[censored]nwanted service i am sorry to say but i have to discontinue/port Mobile number. I would like to mention here that last time i talk to customer care was Ms. Jyoti after disconnection of call but she could not make sure that the money will be refunded. My mail id is [protected]@yahoo.co.in

Hello, I recharged my prepaid reliance [protected] with 123 rs pack on 14 October but I only got 500mb of data! Later I again recharged it with the same pack and again got 500 mb so I talked to customer care and got the remaining 500 mb. But still there is remaining 500mb of the other day. I again talked to them about this but they cut off my call! !!! Plz refund my remaining data!

I hold a 7.2 Mbps white colored Reliance 3g dongle.I wanted to keep it in custody due to non-usage for next 3 months.But customer care team informed abt the charges which wer very high. I cancelled the request for custody and made fresh request for deactivation of account. Then after 2-3 days, I recieved a call from product team giving me a special offer, where I just had to pay a small amount for custody and I will be given equivalent data usage also.I agreed and Cancelled the request for deactivation. Then after few days I came to know that the customer/retenetion team is not aware of the offer given by product team.As result they did not process it.In the meanwhile, my bill came with full month charges. I refused to pay it but they wer insistent, Finally I made request again for closure of account. I did not pay the bill obviously. After six months they sent a legal notice. I regret the decision of buying a reliance product even after being told about terribly practices by the company. I had wasted my 2000 Rs on dongle. But Lessons learned, will never again buy RELIANCE product and wud never recommend it. It is a terribly greedy company with no ethics. PLEASE DONT BUY 3G dongles from RELIANCE. and dont pay incorrect bill. A copy of legal notice is attahced. Sir/Madam, On behalf of and under instructions of my client, Reliance Communications Limited, having their address at Dhirubhi Ambani Knowledge City, BHQ 9th Floor Thane Belapur-Road Kopar Khairane-400709. I have to address you as under : 1. That my client is a telecom operator incorporated under the Companies Act 1956, providing various telecom services. That you approached and requested my clients to allow them the use of telecom services and accordingly the said facilities were made available to you as per your request under Account No.[protected], MDN No. [protected] (RIM). 2. That towards the discharge of your liabilities, whole or in part, incurred by you/attributable to you, for telecom services availed from my client, a sum of Rs. 2123/- is due from you on account o[censored]npaid bills. My client state that you have defaulted in settling the amount on the due payment dates and accordingly and on account a sum of Rs.2123/- is outstanding and over due from you for which my client has been following up with you time to time. 3. That my client has repeatedly requested and reminded you to pay the outstanding amount of Rs.2123/-. My client is therefore entitled to recover from you the said amount of Rs.2123/-together with interest at the rate of 18% per annum till payment or realization and for that purpose they are entitled to initiate legal proceedings against you, civil as well as criminal. 4. I hereby call upon you to pay to my clients, a sum of Rs.2123/-being the outstanding amount, within 14 days on receipt of this notice. You can make this payment at any of our Reliance Web World/Mobile Store, failing which my client will be constrained to initiate legal proceedings, criminal as well as civil, against you, before the appropriate Court of Law. Needless to add that entire proceedings will be at your risk, cost and consequences, which please note. For any further queries/clarifications you may contact Sameer Patil [protected] & Chaya Patil [protected] authorized representative of my client.

i submitted my voter card as proof, based on that please check, i mentioned my details below

name : Dachepalli venkata srikant
address : near venkateswara swamy temple, kotha pet, nuzvidu, krishna district, andhra pradesh,
door :8-119
date of birth 09-june-1983
cell no : [protected]

my current cell number [protected]

please tell me my reliance net connect+ number

Dear Sir/Mam


I recharge my mobile [protected] from internet amt Rs -123 on 17.10.2013 In this connection Amount Deduct From Bank Account But Net Balance Not Received.Please look in to this matter & provide the balance in my account balance .

Details :-

Receipts No-AMIR43900711
Customer Name-SACHIN BHARDWAJ
Relationship Number[protected]
Subscriber Number-[protected]
Transaction Refrence Number[protected]
Payment Date & Time-17/10/2013 & 12:28:11
Payment Amount-123.00
Payment Mode-Credit Card
Authorization Code -MHCC[protected]
Email ID [protected]@YAHOO.COM

I am a subscriber of Reliance No. [protected]. On last 3 occasion they had deducted charges for downloading a game which I didn't downloaded & also I am using a basic phone which do not support download. On complaining they reversed the amount after deducting the sms charges, which I did not make. Again on 14.10.2013 they had deducted Rs. 15/- towards the game download along with sms charges of Rs. 3/-. It has become a regular practice of reliance to deduct charges for the services not demanded. Earlier on several occasion they had deducted charges towards many services which were not asked for. On complaining they reverse the charges but again in subsequent bills or recharge they charge the same charges. It is not possible for a consumer to regularly check balance & bill, of which reliance take advantage & charge exorbitantly on consumers for the services they haven't subscribed. Hence I request you to take appropriate action to curb the menace & credit of the charges deducted along-with necessary compensation towards mental harassment.