[Resolved]  Reliance Communications — OVERCHARGING WITHOUT INFORMATION

Reliance GSM — Overcharging

I have a Reliance GSM post paid connection: [protected]. My active tariff plan is: Simply Reliance, Rs. 1/3 minutes. Of late, I have observed that the company is smartly overcharging me. E.g. I made a call to one number at 9.43 p.m. on 23.3.2011 and call time recorded was 8 minutes 47 seconds, however, I noticed that Rs. 4 were deducted in place of Rs. 3 going by the tariff plan subscribed by me. I have observed such deductions several times. This is happening randomly. This the subtle way by which the company is robbing the gullible customers and making millions out of it: imagine if they dupe every subscriber just once a day and charge one rupee more from each of their subscribers.
I hope the matter will be investigated thoroughly and I will be indemnified for all these losses and cheating.

Reliance GSM — Overcharging Services

my Phone no: [protected]

I have subscribed to Reliance GSM and also using their Blackberry services for Rs 398 per month. I was told at the time of subscribing that service I was told that I have unlimited access to Internet. Also in the case of BB you cant use GPRS to access internet, it works only in tandem with atleast a BIS plan with the provider (ref: http://www.techenclave.com/mobile-phones/can-blackberry-be-used-with-gprs-155442...⇄

Now I have been charged upwards of Rs 270 since July 1st. I called up the reliance customer service and spoke to various agents, supervisors and TLs who claim that I have used reliance Mobile web world (which I dont even know what it is) and hence been charged for that. The various people I have spoken to are:
Agent: Atif
Supervisors: Vijay and Dhanu
TLs: Rakesh and S Mhatre

I am not at all convinced with the answers these guys are giving me and I am really frustrated as for the past 1 week i have been calling up for a resolution and have been on calls for at least 1 1/2 hours each time. Again I see that balance has been taken off my account without my authorization for Rs 60 as of 15 July 7.30 pm.

I need a compensation from them for the frustration I have suffered while on calls with them and also at the inability of having sufficient balance to make any calls.

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver has been passed of Rs.1163.46 for billing wrongly charges and plan 3G_MyBestValue1GB_250 has been activated in your account.

Regards,

RCOM Care